Bowman Contracting CO

Complaint: [redacted]I am rejecting this response because: This resolution will be the same run around I have gotten previously. My desired outcome would be a refund or credit for future travel.  Again I was told by one of their representatives when cancelling the reservation that I HAD TO BOOK BY JAN. 5th 2018 for travel in March 2018. If they can prove with a recorded conversation that I had with her otherwise than this case is closed. But I am for certain the agent made a mistake (she's human) but to my expense. 521.00. I am looking for some kind of refund at this point.  I don't travel often, but for certain next March 2019 I will be traveling. What can they do for me then.
 
Sincerely,Pamela [redacted]

Complaint: [redacted]I am rejecting this response because: they did not made several attempts and have not even received the goodwill refund so I am not sure what they are referring to.Sincerely,Vasant [redacted]

Complaint: [redacted]I am rejecting this response because: I have no documentation telling me how much my credit is for.  No documentation telling me how and when I can use my credit.  I would be happy to accept a credit to use in the future, but I can't find a credit anywhere.  I log into my justfly.com account and there is no indication of any credits.  I need to know:
1.  How much is my full credit?
2.  How do I use my credit?
3.  When can I use my credit?
4.  Can I use my credit towards any future flight? At one time we were told we could only go to the same place that our tickets were for.  We have NO need to travel to       Mississippi, so they need to be good for travel to any place we choose.
Sincerely,Kori [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: I need more time to think about the offer the the business, JustFly offered.  I also need some more time to clarify some of the details of the offer.Sincerely,Matthew[redacted]

Good day,
Thank you for your message and feedback. 
One of our Customer Care Representatives is currently reviewing your booking and complaint. 
We will revert back shortly with a response.
Thank you in advance for your patience.
Best regards,
Customer Care Team

Good day!
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching purposes.
As already discussed with our agent, we were not able to take action on your file just yet. We have requested a waiver from the airline as we have...

notes on file that state a refund with a penalty. 
We will revert back shortly.Kind regards,
Customer Care Team

Good day,
As we sincerely apologize for the unfortunate customer service you experienced, we are unable to offer a refund you the ticket. This tickets were used therefore we can no longer offer compensation for this. 
We do take the feedback you offered to better coach our customer care representatives. 
There is no further action required from our part, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives has investigated your complaint and booking and is in communication with you.  
We look forward to being able to come to an understanding to close this in a satisfactory manner.
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
One of our Customer Care Representatives is reviewing your booking.
We will revert back shortly with our response.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:
 
Lack of responsibility taken on the company's behalf. Train your agents better. Sincerely,Jannah [redacted]

Good day,
Thank you for your message. 
One of our Customer Care Representatives is reviewing your file. We will revert back shortly with our findings.
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us.As discussed, the tickets were already refudned by the airline.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind...

regards,
Customer Care Team

Good day,
Thank you for your feedback. 
Upon review of your booking, the correct price was displayed and sent to you in your original confirmation receipt.  On the second one there seems to have been a missing line on the print out but the price remained the same.  The price per...

person was $584.34 - FARE AND TAXES
Plus the seat assignment fee that you had added. For this amount, we can remove if you wish as a courtesy. The rest of your ticket would remain as is and we apologize for the print out error. 
Please do let us know if you wish to remove the seat fee and we will get that done for you. 
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Good day,
Thank you for your message and feedback.
We would need to have the details of the booking such as the booking number to be able to review it. Furthermore, we are to communicate with the credit card holder of this booking for future reference. 
As we sympathize with the...

circumstance, we abide by the rules of the ticket. The sequence needs to be kept in tact as purchased even it the travel date of the return is a month away.   The missed flight, as unfortunate as it was for your parents, was not our fault. 
We have copied some of our Terms and Conditions here below for your viewing on the tickets.  Once again, we can look into the booking but I am afraid the result will be the same due to the no-show on the flight. 
Please be aware that once you have made a reservation, name changes are not allowed. If you find you need to change or correct the spelling of a name after you’ve made a reservation, you will have to cancel your original reservation—if allowed—and then make a new reservation with a new flight at the then-current rate using the correct spelling of the name. This will likely incur fees and penalties. Therefore, it is imperative—and your responsibility—to verify the spelling of the names of all passengers before making your reservation.
The rate applied on the date of issuance of the ticket is only valid for a ticket fully utilized and in the sequential order of flight segments on the dates indicated. Improper use may void the ticket and result in cancellation of the entire trip.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your booking and complaint and has tried to reach you. We are awaiting your response for the new destination.
Please do respond back to the email so we can resolve this with you.
Best regards,
Customer...

Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Isabel [redacted]

Complaint: [redacted]I am rejecting this response because:yes the transactions was cancelled within 2 hours from purchase and funds were withdrawn on 11/08/17, all we have requested is some kind of document showing it was cancelled to proceed this claim with the bank because we have been the run around from justfly and also United. Sincerely,Jacqueline [redacted]

Good day,
Thank you for your message.
One of our Customer Care Representatives is currently working on your file. There is a surplus of calls at the moment due to the weather conditions all over the world.
She will revert back shortly. 
We thank you for your patience.
Best...

regards,
Customer Care Team