Bowman Contracting CO

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching purposes.
As already discussed with our agent, were not able to take action on your file. We have pulled the call recording and there was no mention to our agent to...

cancel the reservation in that conversation or any. 
There is no further action we can provide, therefore we consider this file closed.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

We would like to first apologize for the inconveniences regarding the issues you have encountered in this situation.
As mentioned by our Customer care Representative, while investigating the file,  we could not reissue the ticket without Avianca's authorization. We sought Avianca's assistance in re-protecting the flights.
The airline Avianca has confirmed flights and reissued the ticket for you due to the schedule change and took control of the ticket. In this situation, any further changes needs to be made by Avianca directly.
As far as the fees for cancelling or making change goes, we have not charged any fees.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, Penny [redacted]

Good day,
Thank you for your message and feedback. 
One of our Customer Care Representative has reviewed your booking and complaint. As mentioned, when re booking your new flights with your credit there are fees that do apply. The fees that do apply are the fare difference of the new and old...

ticket along with the airline penalty.  This would be applied per passenger.
There are restrictions that do come along with using your credit and this is indicated by the airline. The restrictions are that it must be applied only with Delta Airlines and it cannot be transferred to another person. The travel credit must be re booked an used before February 27th, 2019. We have offered a refund of our modification fees for this one time good will gesture. This refund was processed and should show up on your card within a week. 
There is no further action we can provide unless you would like assistance on the rebooking of your tickets.
We consider the file closed.
Best regards,
Customer Care team

Good day,
Thank you for your message.
As discussed with our customer care representative, we have taken action on your file. We have offered a refund to you and this is being processed as of January 30th.  You should receive this amount within the next billing cycle to the address you have...

confirmed. 
At this time, we consider the file resolved.
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching purposes.
 A customer care representative is working on your file and will update you soon.
We appreciate your patience. Best regards, Customer Care...

Team

Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking.As per your discussion with our Customer Care Representative, we have confirmed a refund amount that will be sent to you. 
There is no action required on our part, so we consider this file resolved...

on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thank you for your message. 
Our Customer care representative has reviewed your file and due to the airline rules we are not able to refund the penalty fees. However, from our part, we are able to refund the modification fees which we have done already. 
This amount was put...

back on the card that was used at time of booking.
We appreciate your feedback and consider the file resolved.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because: JustFly issued me a refund of $99 and cancelled my ticket. They did this without asking or telling me. It was done without my approval. They didn't send any receipt or any notification that they did this. I found out my ticket was cancelled during a phone conversation with the airline (LUFTHANSA). They refunded $99, cancelled my ticket without approval, and kept the remaining $1700. This is complete robbery and can't believe a company like this exist in the USA and can't believe they are not out of business with such unethical and dishonest business practices. Can the [redacted] please ask JustFly for  some proof that I approved this transaction? They record all of their phone conversations with customers. They won't be able to provide any proof because I never approved this. Why would I cancel a $1800 plane ticket for a $99 refund?!?!?!?!?!Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Otilia [redacted]

Good day,
Thank you for your message. We appreciate you bringing this to our attention. A customer care representative is working to get a waiver for your tickets and will update you soon. We appreciate your patience. Best regards, Customer Care Team

From: Stephen [redacted]] Sent: Monday, June 20, 2016 3:21 PMTo: JustFly

Complaint: [redacted]I am rejecting this response because:
I was absolutely misled and misold by the company employee. I was told that the change fees were the usual charges from the company - with which I am very familiar. Only after I had contacted the airline directly to change the ticket that I was told I had to deal with the company I had bought the ticket from. When I then spoke to the ticket agency the fees were considerably more than usually from the airline and then on top of that I was informed that the agency then put their own fees on top. I had to purchase a new ticket after a very disturbing phone conversation with [redacted] [this was the supervisor I eventually spoke to who was incredibly rude and I don't believe gave me his real name etc]. On top of that when I rang to try and resolve this issue I was treated very rudely and unprofessionally and kept on hold for an unreasonable length of time - hours in fact.After launching a complaint with Revdex.com I eventually received an offer that the agency would drop their fee but still the ** change fee was twice the usual amount. Incidentally ** told me that the ticket agencies set their own change fees for the airline.So yet again I was lied to by this shoddy and shady company.
Sincerely,[redacted]

Good day,
As mentioned by our customer care representative, he is working on the bookings as there are several. 
He will be in touch with you as soon as possible as promised.
Best regards,
Customer Care Team

Good day,
Thank you once again for your message. 
As stated previously as well as by our agent on the calls, ALL tickets are Non-refundable unless specified otherwise. This is seen in our Terms & Conditions. After the Terms, there are the Fare rules that are applicable.
Terms & Conditions:
All reservations are non-refundable unless otherwise stated. If you find that you must cancel a reservation for any reason, please contact us. We will do all we can to assist you in this process. However, please be aware that even if your cancellation is allowed and your reservation is thus refundable, it may be subject to an administrative cancellation fee.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your email. 
We have attempted to contact you with the details you have provided here within to no avail. We cannot locate a booking with these details therefore we would need more information to be able to investigate the complaint. We would need the booking number or...

the email
address used at time of booking. Please phone us back or respond to the emails that were sent. 
If we do not have these details, we would need to close the file. 
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback.
One of our Customer Care Representatives is currently reviewing your booking and complaint. However, he is not at liberty to contact you as you requested to go through this channel only. He will need to go through all the bookings and come to a...

conclusion on those alone, without an opinion on your end. 
We will revert back as soon as possible in this portal. 
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
We are not able to locate your booking with the information you have provided in this complaint. May we please ask for the Reference number, the phone number or email that was used at time of booking?
Once received, we may proceed in reviewing your...

claim.
Thank you!
Customer Care Team

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we are awaiting a response from the airline for a refund. However, as a gesture to get this refunded to you quicker, we have gone ahead and asked accounting to make you a cheque and get that out to...

you. 
There is no further action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching  purposes.
As discussed on the conference call with our Customer Care Representative and American Airline, we had not cancelled your ticket.  Our agent...

has put in a request to see what has happened with the airline in the meantime. We have requested some documents from your part to validate your claim.
Best regards,
Customer Care Team