Bowman Contracting CO

I'm sorry for the delayed reply.  The problem that I have with the whole response is that I have a confirmation from them changing flight from Rome to JFK to September 16th.   Just Fly is stating that because we did not use the first flight the entire flight was cancelled.  When we arrived at FCO on 9/16, American Airlines told us that we missed the flight which was scheduled for 9/14.  So the flight was not cancelled as they stated.  So they never changed the flight with American Airlines like my confirmation states nor was the original flight cancelled like they are saying.  If we had gone to the FCO airport on 9/14, we would have had a flight home.  So what they are claiming is not true.
 
I have been reading so many bad reviews/posts about Just Fly and not sure how to proceed.  
 
[redacted]

Good day,
Thank your your message and feedback. 
As per apologize for the inconvenience you have experienced on your last trip. We try to associate ourselves with best suppliers that provide quality service but sometimes encounter issues such as yours. 
We invite you to contact the...

supplier directly as we cannot offer any compensation or recourse on their behalf. 
You will find below the coordinates of the supplier[redacted] where to send the request for your refund.
[redacted] Click on Manage my BookingClick on Customer Support 
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

I have a screen shot of your online policy that states CLEAR AS DAY that if you cancel in 4 hours of a purchase cancelation fees are waived. Just fly advertises the wrong information and should have to abide by what they promote ! 
 
 
 
Complaint:[redacted]
I am rejecting this response because:Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Please confirm the amount of the settlement in regards to this complaint.
Sincerely, Charles[redacted]

Good day,
Thank you for your message.
One of our Customer Care Representatives is reviewing your complaint and booking.
We will revert back shortly with a response.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching purposes.
As already discussed with our agent, we were able to take action on your file. We have pulled the call recording and there was an error. We have already...

sent you the re-issued ticket as requested. 
There is no further action we can provide, therefore we consider this file closed.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:
1.  The issue was not resolved and it got to the point that it was no longer possible to resolve it.  I was never contacted as promised when my son's change of ticket was approved.  Every time I called to check, the price of the ticket went up.  By the last time I called the company, the price to change my son's ticket was $1300.  No one bothered to call me from the company to let me know that they finally did had "approval" to change my son's ticket.  I had to call them back twice to find the result.  When I was given the price of $1300, I requested to talk to  a complain office, a costumer conflict resolution office, what ever the company has for similar situations.  I was assure by a supervisor on the line, (this was around one o clock the weekend after memorial day weekend) that someone would return my call.  In fact, the supervisor assured me that she would call me back by five that day to check whether the "complain" office contacted me.  It is now June 16th and I am still waiting for that call.
 
What eventually happened is that all the economy tickets were sold out and there was no way for my 9 year old son to travel with my relatives which is what I was trying to do.  Instead, I am now traveling with him on our original dates and my 13 year old daughter will fly as an unaccompanied minor.  As a result, her ticker is now even more expensive and stressful.  Oh, and I paid $250 dollars (no my mistake, I was given a discount of FIVE dollars as an insult on top of everything) for the "service" that I was provided with in order to do this change, in addition to the ticket price difference.   The bottom line is this.  I travel a lot, every year with multiple family members.  This is the first time that I use justfly.com.  I can assure you that it will be the last.  To not even have the decency to return a call to a customer is simply unacceptable for a successful business.  This one is shady at best.  I will hold my breath until all three of us are sitting in that plane with valid tickets.   Sincerely,[redacted]

Good day,
Thank you for your message and feedback. 
As mentioned by one of our Customer Care Representatives, we have investigated your booking and contacted the airline on your behalf concerning the advisories. There were none concerning Lebanon. We were refused any refunds but as our agent...

has informed you, there is a travel credit with the waive of the booking fees that is available to you until next September. Please see the email sent to you for all pertinent details.
We do apologize for the inconvenience that this situation has caused you and we have done all we can to help in this matter. 
We consider the file closed.
Best regards,
Customer Care Team

Complaint:[redacted]I am rejecting this...

response because:  I AM STILL WAITING FOR A RESPONSE FROM JUSTFLY. THEY HAVE NOT PROVIDE ANY DOCUMENTS OF CANCELLING THE TICKETS OR RESERVE ALL CHARGES. I DO NOT FEEL COMFORTABLE USING  THEIR SERVICE UNDER ANY CONDITIONS. Sincerely,Rajkumarie[redacted]

Good day,
Thank you for your message.
As per the discussion with our customer care representative, you have decided to leave the ticket as the original was and make no changes. 
There is no further action we can provide, therefore, we consider the file resolved.
Best regards,
Customer care...

Team

Complaint: [redacted]I am rejecting this...

response because it is yet another example of Justfly[redacted] interminable stalling and refusal to take real action. Justfly has been "reviewing" my case for over a year and a half, they have all the information they need because I have given it to them directly time and time again. There is nothing to review, nothing to do but provide me with the refund they charged me to issue back in 2016. They have the power to issue a refund TODAY and their response to my Revdex.com complaint is the latest example of their refusal to do so.Sincerely,Christopher [redacted]

Complaint: [redacted]I am rejecting this response because: I had called the airline and they said it wasn't up to them to make the call about a refund since it was bought on a third party website. Sincerely,[redacted]

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have phoned AA and were able to rectify the issue.  She has requested some receipts for us to be able to refund the fees of the seat assignment upon your return. Please send them to the email...

communication with our agent. 
There is nothing further we can action on this Revdex.com file, therefore we consider the file closed.
Best regards,
Customer Care Team

This passenger had reached out to the airline directly. We are an agency and have to abide by the rules of the ticket. If the airline is able to override those rules, that is great for the passenger but our hands are tied. I have stated this in my last rebuttal. 
 
Shall we put in another one to the same effect?
 
Thanks for your usual assistance.
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and will accept the business response with a caveat:
Yes, JustFly did try to call me two times on 5/24/17 and 6/2/17.  I DID NOT receive any emails from their company though like the claim.  This entire experience has tainted our vacation, the first vacation my husband and I have taken together in 7 years.  It is a shame that I had to go to this extent to receive the credit that I was told by their customer service representatives I would receive, or to go the extent I did for them to understand how dishonest and deceitful their representatives are by literally not informing customers that they are going to blindside them with multiple charges 2 times for thousands of dollars, not honor their words, and then simply charge them whatever they want! 
I received a call from [redacted], but at the time, she phoned, the caller ID stated "UNKNOWN".  I often receive many sales calls and do not typically answer from numbers I do not recognize, let alone one that does not provide a number at all.  I attempted to call her back after the initial 5/24 phone call, but unfortunately, the phone call was dropped just as they attempted to transfer me, which seems a little weird.  Because of my anger and frustration over this entire mess, I refused to call them back.  Maybe childish yes, but I just did not have the patience to deal with them further.  Following [redacted]'s second phone call to me on 6/2, JustFly credited my account for the original airline fares that I was told we would receive a credit for originally when I called them to inform them we could not go to Belize.  Was that a coincidence I do not believe so.  It was the right thing to do because that is what I was told on the phone by their representative.   Something needs to change with JustFly’s business practice.  The whole experience stinks from their deceitful customer representatives, to the lack of information on their website, to the fact you cannot find a single piece of information about the company anywhere.  Not about the owner, the address where they are located, absolutely nothing!  Transparency and honesty are obviously not representative of their company vision and I will not be doing business with JustFly again. 
Lastly, I am very worried that once I close my complaint with JustFly they will come back and reverse the credits or simply charge my credit card for this entire experience as an additional “penalty”.  Maybe my research into their company following this experience has made me paranoid, but I feel it is a valid concern considering what has happened.  I ask please that the Revdex.com will help me and ensure they are held accountable now and in the future.  Sincerely, [redacted]Sincerely, [redacted]

Good day,
Yes, as mentioned we have already refudned the seat assignment as requested in your complaint. The amount should be showing up on your card by the end of the week if not already.
Again, we consider the file resolved.
Best regards,
Customer Care Team

Good day,
Thank you for your feedback. We will definitely use the information for coaching purposes. 
As discussed with our customer Care Representative, we have made the corrections required to the ticket as approved on the phone. We have proceeded with the refund of the ticket with the...

wrong name after the deduction of the penalty. Furthermore, we have issued a cheque to you as a good will gesture for the inconvenience this has caused. 
There is no further action required from our part, therefore we consider the file resolved. 
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As we do apologize for your inconvenience, upon investigating your complaint and booking, we have the confirmation from the airline that you have phone on May 17th to confirm the schedule change and also added seat selection for your trip. We are the travel...

agency which is the intermediary and need to abide by the changes offered by the airline and their rules. 
We are not able to offer the refund you are requesting due to the fact that you have confirmed and accepted the changes direct with the airline. 
We consider the case closed. 
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because: thats not the whole truth I tried dates from dec until march when my " credit would expire every date was double regular fares being offered on their website. They have seperate fares for credits that just so happen to be double so you pay twice no matter what days you pick.Sincerely,[redacted]