Bowman Contracting CO

Good day,
Once again, we have attempted all we could to get you the refund you are requesting. As an agency, yes, we have sold you the ticket with the terms of the airline stipulated at that time.
There is no further action we can provide you, therefore we can no longer keep this file open. We consider the matter closed. 
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:
 
Their answer to my complaint is “we will look into it and get back to you.”  That is not a resolution.Sincerely,Ahmad [redacted]

Good day,
Thank you for your message.
One of our Customer Care Representatives is reviewing your booking. We do have a request in to the airline to see what the status of the refund is after these months have passed.
We will revert back as soon as we hear back. 
Best regards,
Customer Care...

Team

Complaint: [redacted]I am rejecting this response because: Why should I pay more money for a mistake made by the business? The date for the flight has already passed and my son was unable to come. I want the business to reimburse my money for his ticket.Sincerely,[redacted]

Good day Hanna,
Thank you for your message. We sincerely apologize for this situation.  Our Customer Care Representative has tried to reach you and has not had any luck.  We would need to get some details from you to investigate this matter further. 
Please respond back to the agent...

to be able to resolve this matter. 
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
As discussed with our Customer Care Representative, we are inquiring about some details of your claim to further investigate. There is a call scheduled for today to resolve the matter. 
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us.
We are very sorry to hear about your accident and wish you a speedy recovery. After review of the file, we have been able to offer you a refund as mentioned by our Customer Care Representative.
The refund was...

processed on Nov. 24th therefore the funds should show up in your account within the next week. 
There is no action required on our part, so we consider this file resolved on our end.
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,  
Customer Care Team

Good day,
Thank you for your message.
One of our Customer care Representatives has reviewed your booking and has responded by email.  
Tickets are all non-refundable so therefore a voluntary refund will not be possible, as per the fare rules you own hold a BA future travel credit valid...

until 12 DEC 2018. The fare rules were advised online before booking it is your responsibility to read and understand the terms of your
purchase because by clicking confirm means you agree with the terms. There has been a travel credit applied to your profile. When ready to re-book next time a BA 275$ change fees plus any fare difference will apply.
Please do contact us directly if you need assistance with the booking. 
There is no further action we can provide therefore we consider the file closed. 
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:
JustFly Customer Care Team
 
Our refund request was to JustFly, because We paid to JustFly not to Air Berlin and Siberia and it was JustFly mistake (JustFly didn’t do reservation correctly). If JustFly will not resolve this problem we know our rights and what to do next .
Best regards.
Nadezhda and Semen Bruk
Sincerely,[redacted]

Good day,
Thank you for your message.
We are unable to locate your booking. Please do provide us with your booking number or email that was used at the time of booking. 
We look forward to hearing from you so we can investigate further. 
Best regards,
Customer Care Team

Good day,
Thank you once again for your feedback. 
Unfortunately, we need to abide by the airline rules on all bookings.  We are not able to refund if the airline does not allow it.
There is no further action we can provide, therefore we consider this file closed.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because: I have provided them the attached documents...

in this email. I’ve had two responses from them and in both responses they said they are investigating my claim. In addition, I have waited 2-3 days per response. So at this time I cannot say they have responded with a satisfactory decision. If anything, I’m still waiting on them to make a final decision. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
When I called JustFly customer service minutes after the booking was made for the wrong date they refused to cancell the reservation or changing the reservation without charging me fees. I didn’t deserve to be charged fees because I called them right away to let them know about the error in the reservation. I would like them to be fair and cancell my ticket and refund my money, or change my booking to another date. Thank you.
Sincerely,Jelena Jurinovic

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would appreciate it if the business would remove the seat selection section of their website as it is misleading to future consumers. I do appreciate the refund of the booking fee which is the only thing within their control as the airline tickets are nonrefundableSincerely, Michael [redacted]

Good day,
Thank you for your message.
One of our Customer Care Representatives has reached out to assist in your booking to no avail. Please do get back in touch with us if you wish to have our assistance in your booking.
There is no further action we can provide until that time, therefore we...

consider the file closed.
Best regards,
Customer Care team

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching purposes.
As already discussed with our customer care representative, we were able to take action on your file, and process the refund of the seat selection. As we...

are sorry for the inconvenience of the situation, the file reveals that the proper steps were followed with your booking.
There is no further action required on our part, so we consider this file resolved.
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

I want to thank you for your effort to help me solving the business dispute. Without your help I won’t get the over-charged payment back. This was my first time to seek your organization for help. With such a good , speedy response is so wonderful and trustful. 
However I still complain JustFly on their business process. They don’t serve their customers well . They need to do the improvement. Especially in area of the phone service contacting agents. They need to have better training and speaking much better English. They don’t make a apology of their mistake that cause my trip to be nervous and discomfortable. The experience I had with Justfly will make me feel hesitate to deal with them for a long time . Thanks again for your help.

Good day!
Thank you for your message. We appreciate you bringing this to our attention.
 A customer care representative is working on your file and will update you soon.
We appreciate your patience. Best regards, Customer Care Team

Good day,
Thank you for your message and feedback.
Kindly provide a booking number, phone number, or email that the booking was made with as we cannot locate it with the information provided here within. 
Until then we cannot investigate the situation.
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback.
One of our Customer Care Representatives is currently reviewing your booking and complaint. 
He will revert back shortly with a reply. Thank you in advance for your patience in this matter.
Best regards,
Customer care Team