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Bowman Contracting CO

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Bowman Contracting CO Reviews (2762)

Good day,
Thank you for your message. 
As discussed with our Customer Care Representative, we are inquiring about some details of your claim to further investigate. There is a call scheduled for today to resolve the matter. 
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives has reached out to assist in your booking to no avail. Please do get back in touch with us if you wish to have our assistance in your booking.
There is no further action we can provide until that time, therefore we...

consider the file closed.
Best regards,
Customer Care team

Complaint: [redacted]I am rejecting this response because: they are just stating the same thing over again. I will only accept a refund as I have not received the service I paid for. I will not accept anything less. They say the matter is closed on their end, but have not offered any type of reasonable resolution. Sorry does not fix the issue either.Sincerely,James [redacted]

Good day,
Thank you for your message.
One of our Customer Care Representatives is currently looking over your file and booking. 
He will revert back shortly with his finding and a response.
Thank you for your patience.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:
When I called JustFly customer service minutes after the booking was made for the wrong date they refused to cancell the reservation or changing the reservation without charging me fees. I didn’t deserve to be charged fees because I called them right away to let them know about the error in the reservation. I would like them to be fair and cancell my ticket and refund my money, or change my booking to another date. Thank you.
Sincerely,Jelena Jurinovic

Good day,
Yes, as mentioned we have already refudned the seat assignment as requested in your complaint. The amount should be showing up on your card by the end of the week if not already.
Again, we consider the file resolved.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:
JustFly Customer Care Team
 
Our refund request was to JustFly, because We paid to JustFly not to Air Berlin and Siberia and it was JustFly mistake (JustFly didn’t do reservation correctly). If JustFly will not resolve this problem we know our rights and what to do next .
Best regards.
Nadezhda and Semen Bruk
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and will accept the business response with a caveat:
Yes, JustFly did try to call me two times on 5/24/17 and 6/2/17.  I DID NOT receive any emails from their company though like the claim.  This entire experience has tainted our vacation, the first vacation my husband and I have taken together in 7 years.  It is a shame that I had to go to this extent to receive the credit that I was told by their customer service representatives I would receive, or to go the extent I did for them to understand how dishonest and deceitful their representatives are by literally not informing customers that they are going to blindside them with multiple charges 2 times for thousands of dollars, not honor their words, and then simply charge them whatever they want! 
I received a call from [redacted], but at the time, she phoned, the caller ID stated "UNKNOWN".  I often receive many sales calls and do not typically answer from numbers I do not recognize, let alone one that does not provide a number at all.  I attempted to call her back after the initial 5/24 phone call, but unfortunately, the phone call was dropped just as they attempted to transfer me, which seems a little weird.  Because of my anger and frustration over this entire mess, I refused to call them back.  Maybe childish yes, but I just did not have the patience to deal with them further.  Following [redacted]'s second phone call to me on 6/2, JustFly credited my account for the original airline fares that I was told we would receive a credit for originally when I called them to inform them we could not go to Belize.  Was that a coincidence I do not believe so.  It was the right thing to do because that is what I was told on the phone by their representative.   Something needs to change with JustFly’s business practice.  The whole experience stinks from their deceitful customer representatives, to the lack of information on their website, to the fact you cannot find a single piece of information about the company anywhere.  Not about the owner, the address where they are located, absolutely nothing!  Transparency and honesty are obviously not representative of their company vision and I will not be doing business with JustFly again. 
Lastly, I am very worried that once I close my complaint with JustFly they will come back and reverse the credits or simply charge my credit card for this entire experience as an additional “penalty”.  Maybe my research into their company following this experience has made me paranoid, but I feel it is a valid concern considering what has happened.  I ask please that the Revdex.com will help me and ensure they are held accountable now and in the future.  Sincerely, [redacted]Sincerely, [redacted]

Complaint: [redacted]I am rejecting this...

response because it is yet another example of Justfly[redacted] interminable stalling and refusal to take real action. Justfly has been "reviewing" my case for over a year and a half, they have all the information they need because I have given it to them directly time and time again. There is nothing to review, nothing to do but provide me with the refund they charged me to issue back in 2016. They have the power to issue a refund TODAY and their response to my Revdex.com complaint is the latest example of their refusal to do so.Sincerely,Christopher [redacted]

Good day,
Thank you once again for your feedback. 
Unfortunately, we need to abide by the airline rules on all bookings.  We are not able to refund if the airline does not allow it.
There is no further action we can provide, therefore we consider this file closed.
Best regards,
Customer Care Team

Good day Hanna,
Thank you for your message. We sincerely apologize for this situation.  Our Customer Care Representative has tried to reach you and has not had any luck.  We would need to get some details from you to investigate this matter further. 
Please respond back to the agent...

to be able to resolve this matter. 
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because: Why should I pay more money for a mistake made by the business? The date for the flight has already passed and my son was unable to come. I want the business to reimburse my money for his ticket.Sincerely,[redacted]

Good day,
Once again, we do apologize for the inconvenience of the misunderstanding. However, for an agent to cancel the booking and have it valid for a Future Travel Credit, they need to get the confirmation from the passenger to go ahead after they have explained the cost involved. 
For this reason,we are still unable to offer a refund for this booking. 
We consider the file closed.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because: I have provided them the attached documents...

in this email. I’ve had two responses from them and in both responses they said they are investigating my claim. In addition, I have waited 2-3 days per response. So at this time I cannot say they have responded with a satisfactory decision. If anything, I’m still waiting on them to make a final decision. Sincerely,[redacted]

This passenger had reached out to the airline directly. We are an agency and have to abide by the rules of the ticket. If the airline is able to override those rules, that is great for the passenger but our hands are tied. I have stated this in my last rebuttal. 
 
Shall we put in another one to the same effect?
 
Thanks for your usual assistance.
[redacted]

Good day,
Thanks for sharing the details of your recent booking experience with us.
We are very sorry to hear about your accident and wish you a speedy recovery. After review of the file, we have been able to offer you a refund as mentioned by our Customer Care Representative.
The refund was...

processed on Nov. 24th therefore the funds should show up in your account within the next week. 
There is no action required on our part, so we consider this file resolved on our end.
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,  
Customer Care Team

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have phoned AA and were able to rectify the issue.  She has requested some receipts for us to be able to refund the fees of the seat assignment upon your return. Please send them to the email...

communication with our agent. 
There is nothing further we can action on this Revdex.com file, therefore we consider the file closed.
Best regards,
Customer Care Team

I want to thank you for your effort to help me solving the business dispute. Without your help I won’t get the over-charged payment back. This was my first time to seek your organization for help. With such a good , speedy response is so wonderful and trustful. 
However I still complain JustFly on their business process. They don’t serve their customers well . They need to do the improvement. Especially in area of the phone service contacting agents. They need to have better training and speaking much better English. They don’t make a apology of their mistake that cause my trip to be nervous and discomfortable. The experience I had with Justfly will make me feel hesitate to deal with them for a long time . Thanks again for your help.

Good day,
Thank you for your message.
One of our Customer Care Representatives is reviewing your booking. We do have a request in to the airline to see what the status of the refund is after these months have passed.
We will revert back as soon as we hear back. 
Best regards,
Customer Care...

Team

Complaint: [redacted]I am rejecting this response because:
 
Their answer to my complaint is “we will look into it and get back to you.”  That is not a resolution.Sincerely,Ahmad [redacted]

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Address: 1710 N Crescent Heights BLVD, Los Angeles, California, United States, 90069

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