Bowman Contracting CO

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching purposes.
As already discussed with our customer care representative, we were able to take action on your file, and process the refund of the seat selection. As we...

are sorry for the inconvenience of the situation, the file reveals that the proper steps were followed with your booking.
There is no further action required on our part, so we consider this file resolved.
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thank you for your feedback. We will definitely use the information for coaching purposes. 
As discussed with our customer Care Representative, we have made the corrections required to the ticket as approved on the phone. We have proceeded with the refund of the ticket with the...

wrong name after the deduction of the penalty. Furthermore, we have issued a cheque to you as a good will gesture for the inconvenience this has caused. 
There is no further action required from our part, therefore we consider the file resolved. 
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would appreciate it if the business would remove the seat selection section of their website as it is misleading to future consumers. I do appreciate the refund of the booking fee which is the only thing within their control as the airline tickets are nonrefundableSincerely, Michael [redacted]

Good day!
Thanks for sharing the details of your recent booking experience with us.As discussed with our Customer Care Representative, we looked into your file and were able to see the the ticket was successfully changed as requested. 
There is no action required on our part, so we...

consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Thank you for your message.As discussed with our customer care representative, we have reviewed the file and sincerely apologize for the inconvenience. The disputed amount of $442.31 has been refunded back to the original form of payment today - it should be credited back to the original form of...

payment within the next 2-10 business days.
Thank you as well for reporting this system issue out IT team is currently working on eliminating similar errors.
Best regards,Customer Care Team

Good day,
Thank you for your message and feedback.
One of our Customer Care Representatives is currently reviewing your booking. We will revert back with a response shortly.
Thank you for your patience.
Best regards,
Customer Care Team

Good day,Thank you for your message and feedback.As mentioned by our Customer Care Representative, we have reviewed your booking and you have booked the non-refundable tickets on 12NOV17 at 08:58 PM EST. The booking cancellation request was logged for 13NOV17 at 09:31 PM EST. A transaction void...

is not possible to perform more than 24 hours after the ticket purchase and this is when the United Airlines ticket fare rules are applied. As we understand the frustration that this has caused you, we did contact United Airlines on a number of occasions to request a refund waiver for your tickets however, our requests were denied each time. 
We are unable to offer the refund you are requesting as we need to abide by the airline fare rules. Unfortunately, there is no further action we can provide, therefore we consider the file closed.Thank you for your understanding,Customer Care Team

Good day,
Thank you for your message and feedback. 
As mentioned by one of our Customer Care Representatives, we have reviewed the booking and found an error in the information that was provided.  
We have offered a refund instead of the Future Travel Credit and you have approved....

This payment is in process and you should receive it within the next 15 days. 
There is no further action we can provide and consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
As mentioned by our Customer Care Representative, we have reviewed your file and have contacted the airline on your behalf. As an agency, we are bound by following the airline rules. They have told us that your ticket was put to No-show as you were late...

to the gate. 
Due to this fact, they will charge you a fee to have any changes or refunds processed. 
There is no further action we can provide, therefore consider the file closed. 
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this...

response because:
No attempts have been made to reach out to me in regards to the illegal bait and switch tactic in which JustFly has done. Still waiting on a trainee and won't change my response until case has been resolved by said company in an ethical manner.Sincerely,Seth[redacted]

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have made the change to the name as requested. We were able to get this done with no additional fees to you.
There is no further action we can provide, therefore we consider the file...

resolved. 
Best regards,
Customer Care Team

Good day!
Thanks for sharing the details of your recent booking experience with us.We were able to take action on your file, and process the refund for the seat assignment as you have requested. As per the ticket, as discussed with our Customer Care Representative, it shows as already used...

therefore not able to proceed with a refund.
At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because: I have to respond and accepting would close out this case. I am still waiting to hear back from Justfly about my refund. Sincerely,Katherine [redacted]

Good day,
Thank you for your message.
As per your discussion, we have reviewed your file and have taken action on it. You have provided the proper documentation about the advisory that we were not aware of.
Due to this fact, the refund was already processed as mentioned by cheque and you should...

receive it shortly. 
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:
 
They have sent me a notification that they are returning more of my money, but not the entire amount.  In addition to the $71.90 still outstanding for the CSA travel insurance purchase that they mention in this response, is the amount of $36.00 for seat assignment purchases that were made through their authorization on 4/27/18 (two charges of $18 each for the two travelers) to Air Europa.  They are not addressing this $36 and through the email they sent me directly continue to say there is nothing they can do about it since it was paid to a third party.
 
While I am grateful that the they are checking into the return of the $71.90, I also want the return of the $36.00.  The return of both of these additional amounts would then constitute a full return of my money.Sincerely,Karre [redacted]

Complaint: [redacted]I am rejecting this response because:
I received a call from a certain [redacted] from the Just Fly Customer Service Team weeks ago that the refund will be issued so he needed me to close out this case - with heightened eagerness.
I told him that given my previous experience with their team, I will NOT be closing out this case UNTIL I had the refund in hand. Having received assurances by phone and email from the Just Fly customer team, I still have not received the refund promised as at 03 February 2017. I specifically requested that the person with whom I spoke send me a tracking number so I could follow up if necessary. Said person, [redacted], promised by email to do so but did not and has not to date. Subsequent email follow ups to the Just Fly Customer Service team to ascertain the status of the refund have yielded nothing - not even an acknowledgment of receipt of my follow up emails. At this point the refund which by Just Fly's own policy should have been received between TWO to TEN Business days is now over THIRTY THREE business days overdue. I therefore request:
 
1. Immediate processing and issuance of tracking number of mailed cheque, by email
2. Daily interest payments to be applied accordingly for the period for which the refund has been delayed
 
Sincerely,Naj [redacted]

Good day,
Thank you for your message and feedback. 
One of our Customer care Representatives is currently reviewing your booking.
Please allow some time to review and get back to you shortly. 
Thank you for your patience.
Best regards,
Customer care Team

Complaint:[redacted]I am rejecting this response because: the airline is defunct. Their website clearly states there is no one who will respond to any inquiries.  There is no one who will give JustFly a response. The ownness is on JustFly for not providing me the service that I paid JustFly for. They owe me the refund.Sincerely,[redacted]

Good day!
Thank you for your message. We appreciate you bringing this to our attention. A customer care representative has informed you that he is working on your file and will update you soon. We need to get to listen to the recording to investigate further. We appreciate...

your patience. Best regards,
Customer Care Team

Good day,
Thank you for your message.
As per the discussion with our Customer Care Representative, we have processed the refund of the taxes of the ticket. Also, we have refunded the extended cancellation policy and the seat assignment as a gesture of good will. 
The fees will appear on your...

card within 8 weeks.
There is no further action we can provide, therefore we consider this file closed.
Best regards,
Customer Care Team