Bowman Contracting CO

Good day,
Once again, we do apologize for the inconvenience of the misunderstanding. However, for an agent to cancel the booking and have it valid for a Future Travel Credit, they need to get the confirmation from the passenger to go ahead after they have explained the cost involved. 
For this reason,we are still unable to offer a refund for this booking. 
We consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives is currently looking over your file and booking. 
He will revert back shortly with his finding and a response.
Thank you for your patience.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because: they are just stating the same thing over again. I will only accept a refund as I have not received the service I paid for. I will not accept anything less. They say the matter is closed on their end, but have not offered any type of reasonable resolution. Sorry does not fix the issue either.Sincerely,James [redacted]

Complaint: [redacted]I am rejecting this response because:
 
They have sent me a notification that they are returning more of my money, but not the entire amount.  In addition to the $71.90 still outstanding for the CSA travel insurance purchase that they mention in this response, is the amount of $36.00 for seat assignment purchases that were made through their authorization on 4/27/18 (two charges of $18 each for the two travelers) to Air Europa.  They are not addressing this $36 and through the email they sent me directly continue to say there is nothing they can do about it since it was paid to a third party.
 
While I am grateful that the they are checking into the return of the $71.90, I also want the return of the $36.00.  The return of both of these additional amounts would then constitute a full return of my money.Sincerely,Karre [redacted]

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have made the change to the name as requested. We were able to get this done with no additional fees to you.
There is no further action we can provide, therefore we consider the file...

resolved. 
Best regards,
Customer Care Team

We would like to first apologize for the inconveniences in this matter.
As previously mentioned, we have looked over the file and from what we can see, a charge back process has been started to dispute the purchase with your bank. In this case, our charge back team has taken over your reservation and we at Customer Care can no longer work on the reservation.
If you would like any update regarding the charge back kindly contact your bank.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer care Team

Complaint: [redacted]I am rejecting this...

response because:
No attempts have been made to reach out to me in regards to the illegal bait and switch tactic in which JustFly has done. Still waiting on a trainee and won't change my response until case has been resolved by said company in an ethical manner.Sincerely,Seth[redacted]

Thank you for your message.As discussed with our customer care representative, we have reviewed the file and sincerely apologize for the inconvenience. The disputed amount of $442.31 has been refunded back to the original form of payment today - it should be credited back to the original form of...

payment within the next 2-10 business days.
Thank you as well for reporting this system issue out IT team is currently working on eliminating similar errors.
Best regards,Customer Care Team

Good day!
Thanks for sharing the details of your recent booking experience with us.As discussed with our Customer Care Representative, we looked into your file and were able to see the the ticket was successfully changed as requested. 
There is no action required on our part, so we...

consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,As mentioned by our Customer Care Representative, we were finally able to have the ticket re-issued. They were already sent by email last week.There is no further action we can provide, therefore we consider the file closed.Best regards,Customer Care Team

Complaint: [redacted]I am rejecting this response because:
I received a call from a certain [redacted] from the Just Fly Customer Service Team weeks ago that the refund will be issued so he needed me to close out this case - with heightened eagerness.
I told him that given my previous experience with their team, I will NOT be closing out this case UNTIL I had the refund in hand. Having received assurances by phone and email from the Just Fly customer team, I still have not received the refund promised as at 03 February 2017. I specifically requested that the person with whom I spoke send me a tracking number so I could follow up if necessary. Said person, [redacted], promised by email to do so but did not and has not to date. Subsequent email follow ups to the Just Fly Customer Service team to ascertain the status of the refund have yielded nothing - not even an acknowledgment of receipt of my follow up emails. At this point the refund which by Just Fly's own policy should have been received between TWO to TEN Business days is now over THIRTY THREE business days overdue. I therefore request:
 
1. Immediate processing and issuance of tracking number of mailed cheque, by email
2. Daily interest payments to be applied accordingly for the period for which the refund has been delayed
 
Sincerely,Naj [redacted]

Good day,Thank you for your message and feedback.As mentioned by our Customer Care Representative, we have reviewed your booking and you have booked the non-refundable tickets on 12NOV17 at 08:58 PM EST. The booking cancellation request was logged for 13NOV17 at 09:31 PM EST. A transaction void...

is not possible to perform more than 24 hours after the ticket purchase and this is when the United Airlines ticket fare rules are applied. As we understand the frustration that this has caused you, we did contact United Airlines on a number of occasions to request a refund waiver for your tickets however, our requests were denied each time. 
We are unable to offer the refund you are requesting as we need to abide by the airline fare rules. Unfortunately, there is no further action we can provide, therefore we consider the file closed.Thank you for your understanding,Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Seyed[redacted]

Good day!
 Thank you for your message.
We acknowledge receipt of the complaint you filed. A customer care representative is working on your file and will update you soon. We appreciate your patience. Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our customer care representatives is still reviewing and working on your file.
He will revert back shortly with a response.
Best regards,
Customer Care Team

Good day
Thanks for sharing the details of your recent booking experience with us.
As discussed with our customer care agent,  Air Canada policies says that they do not have to reissue a ticket for a minor change in timings. You should have already received your...

new itinerary. There was no charge attached to this.
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thank you for your message. 
As mentioned by our Customer Care Representative, we have reviewed your file and have contacted the airline on your behalf. As an agency, we are bound by following the airline rules. They have told us that your ticket was put to No-show as you were late...

to the gate. 
Due to this fact, they will charge you a fee to have any changes or refunds processed. 
There is no further action we can provide, therefore consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback.
One of our Customer Care Representatives is currently reviewing your booking. We will revert back with a response shortly.
Thank you for your patience.
Best regards,
Customer Care Team

Good day,
As mentioned by our Customer Care Representative, we have reviewed your booking and have sent you an email with the details of our findings. 
As a travel agency, we cannot price match as we abide by the prices from the airline. The prices are subject to changes at anytime as stated in our terms and conditions. These terms were accepted at the time of booking.  
We do apologize for any inconvenience but we cannot refund the difference in fare. You confirm this fare and accepted the terms and conditions when you purchased the ticket.
There is no further action we can provide therefore we consider the file closed. 
Best regards,
Customer care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have received my refund at this time.Sincerely, Jessica [redacted]