Bowman Contracting CO

Good day,
Thank you for your message.
Our customer care representative has been attempting a refund on your behalf from the airline. The ticket is non-refundable but he is trying to get an exception. There is no guarantee but he will be in touch once we hear back.
Best regards,
Customer Care...

Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted] Santos

Complaint: [redacted]I am rejecting this response because: I was called at home and verbally badgered by one of their representatives. They have made no attempt to help change the incorrect flight. I give up. I will never use their service again and will continue to recommend that people DO NOT USE JUSTFLY[redacted].  Sincerely,Maureen[redacted]

Complaint: [redacted]I am rejecting this response because: The facts in the reply are incorrect. I was successfully charged for four tickets and they were never ticketed and I want my money back.  The charges in question are not preauthorized charges and they were charged on March 18. Consequently, they would have "fallen off" by now if they were. While there WERE three charges that were charged (despite the statement that the were unable to) and not ticketed that did fall off; there were four more charges after that. These were 4 more that were charged and not ticketed following the cancellation.  I have spoken with Delta and they have confirmed that the charges were generated through Justfly. Additionally, I have emailed them several times regarding this concern and have still not  received a reply. Sincerely,Michele [redacted]

Good day,
Thank you for your message and feedback.
The comments about this booking came in the day prior to the date of departure therefore there was nothing more we could have done on the booking. However, we have checked the status and the passengers have flown. 
There is no further action...

we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your email.
Firstly, we hope a speedy recovery for your daughter. One of our Customer Care Representatives has reviewed your file and has explained that all tickets are non-refundable unless stated otherwise. This information is noted before confirming a booking as well as...

on the
e-ticket that is sent out thereafter. With your consent, the ticket was cancelled. That being said, our agents has advocated for you and has secured a Future Travel Credit so that you do not loose the entire cost of the ticket.  As explained, there are still fees attached to this
option. An email confirmation will be sent shortly with all details of the agreement. 
There is no further action we can provide, therefore we consider the file resolved.
Best regards,
Customer Care Team

Date Sent: 2/15/2017 12:55:41 PM
Good day,
As mentioned by our customer care representative, we have finally receive confirmation that the refund was processed. This time frame is usually within 6-8 weeks to receive on your end. 
There is no further action required, therefore we consider the file resolved.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:
The lady I spoke to in the beginning of April said I'd receive the check by April 29th at the latest, and still have yet to hear back, after I sent the email confirming my address. Terrible service.Sincerely,Seth [redacted]

Good day,
Thank you for your message and feedback.
As mentioned, we have reviewed your booking and invoice. We do apologize for the inconvenience of the currency charge. 
The refund requested has been approved and in with the accounting department. We should mail out the cheque this...

week.
There is no further action we can provide and consider the file resolved. 
best regards,
Customer care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Eriyauna [redacted]

Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking.
We've looked at your booking and determined that there was no actual charge. What was most likely showing on your account was a pre-authorization hold, which never became a charge because the...

transaction was voided.
 This amount is usually released on your card between 2-10 days, depending of your credit card company. The 'held' amount returns to the user's account based on the timelines established by the financial institution. Expediting this process requires the involvement of the financial institution.
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:
The issue is not resolved.
Sincerely,[redacted]

Good day,
Thank you for your message.
As mentioned by one of our Customer Care Representative, we have offered the refund you are seeking. This will be processed to your paypal account as discussed.
There is no further action required, therefore we consider the file closed. 
Best...

regards,
Customer Care Team

Good day,
Thank you for your message through a few of our contacts. 
Upon review of your messages and booking, we can see that you have made two separate bookings with two different airlines. Thankfully we were still in the void period therefore our Customer Care Representative you spoke with...

has cancelled the one ticket. There will not be a refund of that ticket, rather a drop off of the fees from the pre-authorization that was taken. There will be a refund of the service fees however which was already processed. 
There is no further action we can provide, therefore we consider the file resolved.
Best regards,
Customer Care Team

Dear Mr. [redacted],Thank you for your message.As discussed with our customer care representative, we have reviewed the file and apologize for the inconvenience. Please be informed that the tickets were reissued by Singapore Airlines due to a minor schedule change. As per the reservation system...

the minimum connection time for your layover is 1h30m and the current connection time is 2h15m making the connection valid. The airline would have not reissued the tickets if there would have been a misconnection.Now, since the airline has taken control over your reservation, Justfly can no longer be able to assist. For any inquiries/concerns, kindly contact the airline directly.There is no further action we can provide, therefore we consider the file resolved. Best regards,Customer Care Team

Good day,
Thank you for your message. 
As mentioned by our customer care representative, we are in process of retrieving the call to review further. She will revert back as soon as possible with a response of the findings.
Best regards,
Customer Care Team

Good day,
As per the conversations with the passenger, there has been an agreement on a Future Travel Credit with the airline penalties attached. There were procedures that were put in place that they passenger needs to follow once the new new reservation is booked. They have been advised that they need to send in the medical documentation  thereafter to receive their refund minus the airline penalty fees. 
We consider the file resolved.
Best regards,
Customer Care Team

Good day!
Thank you for your message. We appreciate you bringing this to our attention. A customer care representative is working on your file and will update you soon. We appreciate your patience. Best regards, 
Customer Care

Good day,
Thank you for your message.
One of our Customer Care Representatives is working on your file. 
We will revert back shortly with our findings.
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching purposes.
As already discussed with our agent, we were able to take action on your file.We have processed the refund on your credit card.
There is no further...

action we can provide, therefore we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team