Bowman Contracting CO

Good day,
Thank you for your message. 
One of our Customer Care Representative has reviewed your booking and has confirmed the name correction as requested. 
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted] Santos

Good day,
Thank you for your message and feedback.
As mentioned, we have reviewed your booking and invoice. We do apologize for the inconvenience of the currency charge. 
The refund requested has been approved and in with the accounting department. We should mail out the cheque this...

week.
There is no further action we can provide and consider the file resolved. 
best regards,
Customer care Team

Good day,
Thank you for your message.
Our customer care representative has been attempting a refund on your behalf from the airline. The ticket is non-refundable but he is trying to get an exception. There is no guarantee but he will be in touch once we hear back.
Best regards,
Customer Care...

Team

Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking.
We've looked at your booking and determined that there was no actual charge. What was most likely showing on your account was a pre-authorization hold, which never became a charge because the...

transaction was voided.
 This amount is usually released on your card between 2-10 days, depending of your credit card company. The 'held' amount returns to the user's account based on the timelines established by the financial institution. Expediting this process requires the involvement of the financial institution.
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Date Sent: 2/15/2017 12:55:41 PM
Good day,
As mentioned by our customer care representative, we have finally receive confirmation that the refund was processed. This time frame is usually within 6-8 weeks to receive on your end. 
There is no further action required, therefore we consider the file resolved.
Best regards,
Customer Care Team

Dear Revdex.com,
Thankyou for being an advocate for us. Justfly.com has not addressed our complaint at all. There has been no refund of any sorts from Justfly.com. 
We appreciate your ongoing support. 
 
Thankyou.
Anu [redacted]

Complaint: [redacted]I am rejecting this response because:
The issue is not resolved.
Sincerely,[redacted]

Good day,
Thank you for your email.
Firstly, we hope a speedy recovery for your daughter. One of our Customer Care Representatives has reviewed your file and has explained that all tickets are non-refundable unless stated otherwise. This information is noted before confirming a booking as well as...

on the
e-ticket that is sent out thereafter. With your consent, the ticket was cancelled. That being said, our agents has advocated for you and has secured a Future Travel Credit so that you do not loose the entire cost of the ticket.  As explained, there are still fees attached to this
option. An email confirmation will be sent shortly with all details of the agreement. 
There is no further action we can provide, therefore we consider the file resolved.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As mentioned by one of our Customer Care Representative, we have offered the refund you are seeking. This will be processed to your paypal account as discussed.
There is no further action required, therefore we consider the file closed. 
Best...

regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:
The lady I spoke to in the beginning of April said I'd receive the check by April 29th at the latest, and still have yet to hear back, after I sent the email confirming my address. Terrible service.Sincerely,Seth [redacted]

Good day,
Thank you fr your message and feedback.
One of our Customer Care Representatives is currently trying to get the best options for you concerning your booking.
We will revert back shortly with a response. 
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Eriyauna [redacted]

Good day,
Thank you for your message through a few of our contacts. 
Upon review of your messages and booking, we can see that you have made two separate bookings with two different airlines. Thankfully we were still in the void period therefore our Customer Care Representative you spoke with...

has cancelled the one ticket. There will not be a refund of that ticket, rather a drop off of the fees from the pre-authorization that was taken. There will be a refund of the service fees however which was already processed. 
There is no further action we can provide, therefore we consider the file resolved.
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
As stated, our customer care representative, the refund is in process. The request was originally sent to our supplier on December 14. There is a usual delay as mentioned but it is longer that normal delay times. Rest assured that the refund is in...

process and we will get it to
you once we receive it.  We will continue to reach out on your behalf to the supplier.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed your file. As mentioned this reservation was made online and by yourself. The dates that were chosen were entered by you, the user. There is always a review page before the booking is...

confirmed to avoid error such as this one. The booking confirmation was sent on February 12th with the dates indicated. There is a window that any changes can be made without any penalties after this booking is made but there was no contact from yourself. The first time you contacted us was on April 24th to request the change of date.  As per the airline rules and regulations, there is a penalty plus the fare difference that would apply to the booking total. 
As we appreciate the inconvenience that this has caused you, we are unable to make the changes without any fees.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives is working on your file. 
We will revert back shortly with our findings.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because: It has been seven weeks since *y complaint. I do not understand how it can take seven weeks to provide a copy of the recording. 15 days ago justfly said they hope to have this done within the week and are juststalling to see if I will give up because they know they are wrong1Sincerely,[redacted]

Good day,
Thank you for your message.
As discussed with our customer care representative, we would need to have the details of the travel dates to proceed.
We look forward to hearing from your soon.
Best regards,
Customer Care Team

Good day,
 
As already discussed with our Customer Care Representative, the transaction was voided and the time-frame for almost all the credit card companies concerning pending transaction or pre-authorization, may vary between 10-15 working days.
Regarding the charge for the BPG (Best...

Purchase Guarantee) that was selected while the booking was confirmed on our website, I have gone ahead and cancelled it and refunded as a gesture of good will. You should see the funds back on your card shortly.
 
Hopefully the pre-authorization hold has been released by now.
There is no action required on our part, so we consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team