Bowman Contracting CO

Good day,
Thank you for your message.  
As mentioned by our Customer care Representative, we have refudned the amount of our modification fees as a one time gesture for the confusion of this matter.  The amount will be placed back on the card that was used at the time of...

booking. 
We consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for  coaching purposes.
As already discussed with our agent, we were able to take action on your file, and process the refund. The refund will be processed and should...

appear on your account within 6-8 weeks.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you for your email.
One of our Customer care Representatives has tried to reach out a couple times to no avail. Upon verification of your booking, there was no overcharge taken. This booking is a multi-ticket which means that you have two types of one outbound and one inbound rate....


The tickets for the outbound amount to $ 304.40 and the inbound ticket totals $ 207.60 but its total bill is $ 512.00.We have sent you the details. 
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you once again for your feedback. 
We consider the file closed as we have offered the resolution you were seeking. If you have not received the refund in the time frame mentioned, then you can reach out to us or re-open the claim. 
Best regards,
Customer Care team

Good day Elena,
Thanks for sharing the details of your recent booking experience with us.
As per your conversation with our customer care representative, she has cancelled the reservation as per your request and held the amount for Future Travel Credit. We have waived the modification fees as a...

one time, good will gesture. 
You have received by email all the details on how to proceed with your future booking.
There is no action required on our part, so we consider this file resolved.
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Complaint:[redacted]I am rejecting this response because:
 
they have not actually done anything.  I continue to call them and they continue to do nothing.  I have since this original complaint, I have called the two other businesses involved and the have both said they would refund my money if Justfly would only contact them.  They haven’t done it.  I’m out $8,500 because of their error.  Sincerely,Jessica[redacted]

Complaint: [redacted]I am rejecting this response because:
Good evening
Im still waiting update about my complaint no. above agnaist  [redacted]
Regarding there is no solution from the company.
Regards
 
[redacted]
Sincerely,[redacted]

Good day,
As mentioned in the emails from our customer care representative, we are awaiting your response by email. Until this time, we are unable to continue with this complaint.
At this time, we consider this file closed.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:Sincerely,Anu [redacted]
 
I still have not received any refund from justfly.com. I am rejecting this response. They have actually posted another additional $600.00 charge on my credit account dated 11/16/16.
Anu [redacted]

From: [redacted] [[redacted]] Sent: Friday, August 11, 2017 10:45 AMTo: info Subject: Re: You have a New *essage from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Complaint #[redacted]
 
I sent all of the emails. The only response I received from justfly was a response to another complaint to a *ediator that was complete and utter lies. They said I was offered a standby flight and I refused. I was told specifically by [redacted] Airlines agent [redacted] that I could not and would not be put on standy by ** and that justfly had to do it.She even spoke on *y cellphone to the justfly agent and told him that. If I were offered a standby flight, why would'nt I take it instead of spending an extra 1,000 dollars on two tickets home and hotel fees etc.?

Good day David,
As per your conversation with our Customer Care Representative, after listening to the recording, we heard an agent error. For this reason, we have refunded the amount of 128.25$ to your credit card.
At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Repressentative

Good day,
Thank you for your message and feedback. 
As mentioned by our Customer Care Representative, we have reviewed the booking and has outlined all the details on how to utilize the travel credit. Here are the details once more. 
The travel credit is valid from one year from the...

issuance date, March 18, 2019.  The airlines policy is you would need to book and complete travel before this date or the validity of the credit is expired.When making any changes with the airline there will be change fees associated including any difference in fare.  The credit would need to be applied to all the passengers associated to the original booking, meaning we cannot transfer the credit to another name.
If you would like to use your credit before the expiration date you can call our center at [redacted], or there is also a self serve option online that can also assist you.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
As mentioned by our Customer Care Representative, we have reviewed your file and have contacted the airline on your behalf. We are awaiting a waiver code to be able to process the change with no fee. 
Our agent will revert back once completed with...

a new eticket with the change. 
Best regards,
Customer care Team

Good day,
Thanks for sharing the details of your recent booking experience with us.We were able to take action on your file, and request a waiver to process the refund as you requested. We are still awaiting the confirmation from our supplier.Our Customer Care Representative will revert back with...

the response as soon as he get one.Kind regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

Good day,
Thank you for your message.
 
We do apologize for the inconvenience of this delay in our response.
 
One of our Customer Care Representatives is reviewing the receipts that you have submitted and has requested addition documents to be added to better investigate the...

booking.  Please do respond to the email that was sent to be able to resolve this.
 
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Good day!
We have received a copy of the complaint you lodged pertaining to your recent booking.
As mentioned by our Customer Care Representative, she has contacted the airline for assistance in providing some type of refund on your behalf.  She will contact you once we get a response.
We...

appreciate your patience. Best regards, Customer Care Team

Complaint: [redacted]I am rejecting this response because:refund was not received. as previously stated...this business needs to be shut down. seriously. Sincerely,[redacted]

Good day,
Thank you for your message. 
As previously stated, the transactions were voided on our end which means that the funds will be returned to your card if not done already.  As mentioned, there is a 2-10 business day delay.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team