Bowman Contracting CO

Good day!
Thank you for your message. We appreciate you bringing this to our attention. A customer care representative is working on your file and will update you soon. We appreciate your patience. Best regards, 
Customer Care

Dear Mr. [redacted],Thank you for your message.As discussed with our customer care representative, we have reviewed the file and apologize for the inconvenience. Please be informed that the tickets were reissued by Singapore Airlines due to a minor schedule change. As per the reservation system...

the minimum connection time for your layover is 1h30m and the current connection time is 2h15m making the connection valid. The airline would have not reissued the tickets if there would have been a misconnection.Now, since the airline has taken control over your reservation, Justfly can no longer be able to assist. For any inquiries/concerns, kindly contact the airline directly.There is no further action we can provide, therefore we consider the file resolved. Best regards,Customer Care Team

Good day,
Thank you for your message. 
As mentioned by our customer care representative, we are in process of retrieving the call to review further. She will revert back as soon as possible with a response of the findings.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your complaint and file. We can confirm that the airline has made the exchange of the tickets and have sent it to you.
There is no further action we can provide, therefore we consider the file...

closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
One of our Customer Care Representatives has reviewed your booking and has explained all the details to you already. 
There was no call that came in to cancel your booking after your inquiry call and the ticket that was purchased was a...

non-refundable one. Our agents have outline our terms as well about a non-refundable ticket and that we unfortunately are not able to approve a refund in this case. 
There is no further action we can provide therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have verified the account and refund. Unfortunately, the funds were not reversed as our agent had previously stated and we apologize for the inconvenience. 
As mentioned, we have processed the refund...

and it will be showing up shortly on your card. 
There is no further action we can provide, therefore we consider the file resolved. 
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching purposes.
As already discussed with our agent, we were able to take action on your file.We have processed the refund on your credit card.
There is no further...

action we can provide, therefore we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
As per the conversations with the passenger, there has been an agreement on a Future Travel Credit with the airline penalties attached. There were procedures that were put in place that they passenger needs to follow once the new new reservation is booked. They have been advised that they need to send in the medical documentation  thereafter to receive their refund minus the airline penalty fees. 
We consider the file resolved.
Best regards,
Customer Care Team

Good day,
Once again. we apologize for the inconvenience but this is not in our hands. We do not have control over what happens with the airlines regarding the schedule change.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day sir,
As previously mentioned, this ticket that you have purchases is a non-refundable ticket. We as an agency...

do not make the fare rules nor can we break them unfortunately. As we appreciate the predicament and situation, we are still unable to get you the refund you are seeking due to this non-refundable ticket. 
There is no further action required on our part, so we consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Kind regards,Customer Care Team

Hi, [redacted]
 
My case Nr is #[redacted] I see in Pay Pal account that the amount of $1,600 is pending, but I have an email form Justfly that it was cancelled. All I wanted is to get my $20 back for the first complaint, as I explained it earlier, I purchased the purchase protection plan for $48, that covers cancellation within 24 hours, and I have called and  cancelled it within minutes, and the credit card holder wrote a request letter an hour later, to which they have never responded. I called them after I returned from work again and they said that because you called 5 hours later, we will charge $20 and they didn't want to hear about free 24 hours cancellation policy
 and about my first call within minutes after I ve notice that they have a wrong month selected for my flight.
Hope that explains.
Thank you
[redacted]

Complaint: [redacted]I am rejecting this response because: From what I understand, even a non refundable ticket has a 24 hours period to cancel and when I called within that 24 hour time, all they kept saying is it is not refundable and never said anything about the 24 hour time. It seems all you have done is keep telling me you have no problem refunding the ticket money if American Airlines gives you a "Code" to issue it. American Airlines said they have no idea what you / JustFly are talking about nor know anything about any "Code" but also say they have no problem if you issue a refund. Based on the thousands of complaints against JustFly and many with the same issue, your answer is no surprise, I have spent hours arguing this issue with you and get no where. Than I received an email saying it was escalated and to give  them a good time to call me.  I waited over a week and they finally said said in an email, they found I filed a dispute with my credit card company and said they cannot do anything for me until that is over or I withdraw it, which is what you are implying again. You only want me to withdraw it so you can continue giving me the run around. That is the very reason I filed this. After reading so may bad reviews for the same thing, that is the only choice I have like thousands of others. All your people do is lie and hang up on me. If you think I will withdraw this dispute, think again. Others need to know how you treat people. If you were sincere, and we both know that is a joke, you would Just continue doing your investigating and do the right thing for once and refund the tickets. YOu had more than enough time to resell them. When I was investigating your charges is when I found you charged me for standard seats. That is the reason I canceled so fast. Because of disabilities I have, I called American Airlines after booking with you and they could not guarantee me extra leg room seats. I am not going to fly in pain, so I had no choice but to call you back and cancel. I have not had this problem with any airlines before. But when I found you had the nerve to charge me for regular seats on top of the tickets, I was livid!! You had no problem refunding that though. Your whole web site is full of lies, extra charges and bate & switch tactics. If you respond, please include your resident agents name and address to have you served in court.
I filed a complaint on May 1, 2018 with Business Consumer Alliance. They already have a rating on JustFly  as an "F" (the worst) and this is what they sent me about trying to contact you for me. Re: Complaint [redacted] - JustFly[redacted]; In the absence of any response from the company to this complaint despite our two requests to them, we are closing our file on this complaint. This unanswered complaint will become part of the information we report to the public on this company for the next three years. Should any government agency request our files on this company, your complaint will be included.
 
Sincerely,Glenn [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Daniel[redacted]

Good day David,
As per your conversation with our Customer Care Representative, I beleive she was able to clearly explain the following:
1. Your future travel credit is valid until 17 May 2017. In other words you have to finish your trip & back to Denver by 17 May2017. 2. Your future travel credit amount (1099.94$) could be used whenever you decided to travel to Kochi from Denver & back to Denver. In other words, the itinerary should remain the same rerouting is not permitted.3. Air India's penalty to change the reservation is 250$ whenever you decide to travel to Kochi + any fare difference if there is no availability on the same booking class.4. When you decide to use your future travel credit, please call just fly at 1 800 717 5015 not through our website.5. The reason why we didn't email you your future travel credit is because it should be added to your cancelled reservation & it won't be automatically reflected to your email, it should be copied & past, as follows:TOMY/DAVID(ADT)  2 MIS 1A HK1 DCA 17MAY PAST  3 MIS 1A HK1 DEN 02MAY-THANKS FOR BOOKING WITH US  4 MIS 1A HK1 DEN 17MAY-FUTURE CREDIT OF $1,099.49    
There is no action required on our part, so we consider this file resolved on our end.
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
JustFly Customer Care Team

Good day,
Thank you for your message. 
After review once more, the cheque was physically mailed out on the 21st of April. It was processed for payment on the 18th, therefore there are still a couple more days that it should be in the mail before it gets to you! 
We thank you for your patience but there is no reason to keep this file open as we have done our part in refunded as requested. If you do not receive it by early next week, then you can communicate back with us. 
We consider this file resolved. 
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have contacted the booking agent, Booking.com, with your concern. The funds are with the property therefore they are the ones that would issue any refund or future credit.  They have taken the details...

and will
contact you with further review on your reservation. 
Thank you for your feedback.
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day,
As previously stated, our Customer Care Representative was in touch with you to go over the details and assist in getting the proper tickets booked. Furthermore, for the inconvenience, we have offered the change fee to be able to book the travel dates requested. 
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback.
As mentioned by one of our Customer Care Representatives, we have investigated your booking and the ticket you purchased was non-refundable. As such it is non eligible for a refund, nor permitted for a travel credit unfortunately. These rules are...

written in our terms and
conditions when agreeing to booking a new reservation directly on our website or directly with and agent. 
You may make a change to the booking but there will be penalty fees by the airline, agency fees as well as possible fare difference that will apply. You can process the change directly on our self-serve page or you can call our center and speak to an agent who can assist you at      [redacted]
There is no further action we can provide at this moment, therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback. 
As mentioned by our phone agent, the prices are reviewed at the time of booking. Yes, there is the possibility that the prices can change until the ticketing time of the booking. We as an agency try to provide the best price as you mention...

which comes with the fluctuation of these prices as mentioned on our site. We abide by the airline rules. As for the modification fees, we are not suppose to lower then at all and the agents and the agent did do it out of courtesy. That being said, for this one time event, I will go ahead and offer the refund of the 25$ that was charged.  The amount was already put back on the card that was used at the time of booking. 
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer care Team

Complaint: [redacted]I am rejecting this response because: Justfly blames the issue on a third party, the airline, however Justfly sold me the airline ticket that had an impossible connection between flights.  The flights were on time, however the ticket was not physically possible to complete because Justfly sold a ticket with too short of a connection between flights.  As the vendor that I exchanged commerce with, this shortfall is their responsibility, not a third party, nor my responsibility.
Once I was not able to make the second connection, I contacted Justfly, and the only solution they offered was to sell me entire new ticket for several thousand dollars.  This is clearly a scam where they sell impossible tickets, and then when the customer is stuck in a foreign country, jet lagged, and in a hurry to get to their destination, they are forced to pay Justfly additional money for a new ticket.
I am still requesting the refund.Sincerely,Sunny [redacted]