Bowman Contracting CO

Good day,
 
As already discussed with our Customer Care Representative, the transaction was voided and the time-frame for almost all the credit card companies concerning pending transaction or pre-authorization, may vary between 10-15 working days.
Regarding the charge for the BPG (Best...

Purchase Guarantee) that was selected while the booking was confirmed on our website, I have gone ahead and cancelled it and refunded as a gesture of good will. You should see the funds back on your card shortly.
 
Hopefully the pre-authorization hold has been released by now.
There is no action required on our part, so we consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thank you for your message.
As discussed with our customer care representative, we would need to have the details of the travel dates to proceed.
We look forward to hearing from your soon.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your complaint and file. We can confirm that the airline has made the exchange of the tickets and have sent it to you.
There is no further action we can provide, therefore we consider the file...

closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
As stated, our customer care representative, the refund is in process. The request was originally sent to our supplier on December 14. There is a usual delay as mentioned but it is longer that normal delay times. Rest assured that the refund is in...

process and we will get it to
you once we receive it.  We will continue to reach out on your behalf to the supplier.
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
One of our Customer Care Representatives has reviewed your booking and has explained all the details to you already. 
There was no call that came in to cancel your booking after your inquiry call and the ticket that was purchased was a...

non-refundable one. Our agents have outline our terms as well about a non-refundable ticket and that we unfortunately are not able to approve a refund in this case. 
There is no further action we can provide therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have verified the account and refund. Unfortunately, the funds were not reversed as our agent had previously stated and we apologize for the inconvenience. 
As mentioned, we have processed the refund...

and it will be showing up shortly on your card. 
There is no further action we can provide, therefore we consider the file resolved. 
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed your file. As mentioned this reservation was made online and by yourself. The dates that were chosen were entered by you, the user. There is always a review page before the booking is...

confirmed to avoid error such as this one. The booking confirmation was sent on February 12th with the dates indicated. There is a window that any changes can be made without any penalties after this booking is made but there was no contact from yourself. The first time you contacted us was on April 24th to request the change of date.  As per the airline rules and regulations, there is a penalty plus the fare difference that would apply to the booking total. 
As we appreciate the inconvenience that this has caused you, we are unable to make the changes without any fees.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because: It has been seven weeks since *y complaint. I do not understand how it can take seven weeks to provide a copy of the recording. 15 days ago justfly said they hope to have this done within the week and are juststalling to see if I will give up because they know they are wrong1Sincerely,[redacted]

Good day,
Thank you for your message.
We apologize for the delay. One of our Customer Care Representatives is currently reviewing your comments and booking.
We will revert back shortly.
Best regards,
Customer Care Team

Good day,
Once again. we apologize for the inconvenience but this is not in our hands. We do not have control over what happens with the airlines regarding the schedule change.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Good day sir,
As previously mentioned, this ticket that you have purchases is a non-refundable ticket. We as an agency...

do not make the fare rules nor can we break them unfortunately. As we appreciate the predicament and situation, we are still unable to get you the refund you are seeking due to this non-refundable ticket. 
There is no further action required on our part, so we consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Kind regards,Customer Care Team

Complaint: [redacted]I am rejecting this response because:
I am still waiting to hear back from the business with their letter of confirmation that I would not lose my airline tickets not be penalized with fees for not flying in the scheduled day  
Sincerely,Gloria [redacted]

Good day,
Thanks for sharing the details of your recent booking experience with us.
We've looked at your booking and determined that the fare rules do not allow us to modify the first portion of your ticket. As an intermediary, we unfortunately have no control over those fare rules...

applied by the airlines.
There is no action required on our part, so we consider this file resolved on our end.
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Complaint: [redacted]I am rejecting this response because: Justfly blames the issue on a third party, the airline, however Justfly sold me the airline ticket that had an impossible connection between flights.  The flights were on time, however the ticket was not physically possible to complete because Justfly sold a ticket with too short of a connection between flights.  As the vendor that I exchanged commerce with, this shortfall is their responsibility, not a third party, nor my responsibility.
Once I was not able to make the second connection, I contacted Justfly, and the only solution they offered was to sell me entire new ticket for several thousand dollars.  This is clearly a scam where they sell impossible tickets, and then when the customer is stuck in a foreign country, jet lagged, and in a hurry to get to their destination, they are forced to pay Justfly additional money for a new ticket.
I am still requesting the refund.Sincerely,Sunny [redacted]

Good day,
Thank you for your message and feedback.
As mentioned by one of our Customer Care Representatives, we have investigated your booking and the ticket you purchased was non-refundable. As such it is non eligible for a refund, nor permitted for a travel credit unfortunately. These rules are...

written in our terms and
conditions when agreeing to booking a new reservation directly on our website or directly with and agent. 
You may make a change to the booking but there will be penalty fees by the airline, agency fees as well as possible fare difference that will apply. You can process the change directly on our self-serve page or you can call our center and speak to an agent who can assist you at      [redacted]
There is no further action we can provide at this moment, therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us.We were able to take action on your file, and process the refund as you requested for the fare discrepancy. One of our Customer care Representatives called notify you that the refund was processed and should appear...

on your account if not already.There is no further action required on our part, so we consider this file resolved on our end.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Daniel[redacted]

Complaint: [redacted]I am rejecting this response because:
The company claims that "There is a cancellation period that was not respected", and this is exactly what the problem is.  They clearly advertised that reservations can be made and cancelled for a full refund with no penalty or fees within 4 hours of the booking.  But as you have read in my previous letter, when I did exactly this, the company did not honor their word.  They clandestinely cancelled only a portion of it, and by time I realised their mistake and called them out on it, they said it was too late. It was a very sneaky way for this company to keep a portion of my money and call it my fault, while they advertise otherwise.  I call it fraud!  Buyer Beware
Sincerely,Beverly [redacted]

Good day,
Thank you for your message and feedback. 
As mentioned by our phone agent, the prices are reviewed at the time of booking. Yes, there is the possibility that the prices can change until the ticketing time of the booking. We as an agency try to provide the best price as you mention...

which comes with the fluctuation of these prices as mentioned on our site. We abide by the airline rules. As for the modification fees, we are not suppose to lower then at all and the agents and the agent did do it out of courtesy. That being said, for this one time event, I will go ahead and offer the refund of the 25$ that was charged.  The amount was already put back on the card that was used at the time of booking. 
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer care Team