Bowman Contracting CO

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have gone ahead and refunded the booking as requested. We received the waiver from the airline and have processed the refund. 
We consider the file resolved.
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
As discussed with our Customer Care Representative, we have reviewed the file and complaint and apologize for the inconvenience.  There as an error on your name at the time of booking. We have verified with the airline and have obtained the...

authorization to process a full refund. This process may take up to 8 weeks. 
Again, we thank you for the feedback and apologize for the error.
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for  coaching  purposes.
As discussed with our customer care representative, we have offered a Future Travel Credit and have explained how it works and what it...

entails. We are awaiting your response to move forward with this complaint. 
We look forward to hearing your decision soon.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Florence[redacted]

I filed a complaint [redacted] and I have been going back and forth communicating with the company via the Revdex.com.  My last correspondence stated by the Revdex.com that I have 5 days to respond. The last message was 12/13 and today is 12/19. My understanding is I would have to the end of business day on 12/19 to respond.  But the Revdex.com closed my complaint.  However, my issue with the company has not been resolved.  They asked for supporting information which I provided via e-mail to them and they have not responded in days.  Now with the Revdex.com “closing” the case, they will never respond.  Can the complaint be reopened so I can respond to the company?
Because of this issue, I attempted to do a new complaint.  However, in the complaint form it keeps saying my e-mail addresses do not match.  I tried two different e-mail addresses and both of them say the same thing.  If my complaint cannot be reopened, I want to file again and will need the e-mail issue to be resolved.
Thank you very much.
[redacted]

Good day,
Thank you for your message and feedback.
As discusses with our Customer Care Representative, we have explained that there was an error made during the booking process. We have exchanged your tickets and have provided a small credit as a gesture of good will to rectify the...

situation.
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer care Team

Good day,
We sympathize with the situation of your dog and we are sorry to hear that. Unfortunately as stated by our agents and our escalations team, there is no option to get a refund in this matter as there is no coverage for pets. 
We sincerely apologize but we are unable to provide you a...

refund in this matter. 
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day,Thank you for your message and feedback.As mentioned by our Customer Care Representative, we have reviewed your booking and you have booked non-refundable tickets. As we understand the frustration that this has caused you, since it is an online-made booking, the review page before...

confirming a booking is there to ensure all the passenger information entered is correct.Furthermore, according to our records, our support team was called by ROY/CYNTHIA ELIZABETH on 13NOV17 who expressed the concern about the names. The agents offered to fix the passenger type code in the booking since it is not a problem, the passenger declined the offer and insisted on a refund instead.We are unable to offer the refund you are requesting as we need to abide by the airline fare rules. There is no further action we can provide, therefore we consider the file closed.Best regards,Customer Care Team

Complaint: [redacted]I am rejecting this response because:I've received information from my bank that these charges were fraudulent and this company attempted to fraudulently charge my credit card almost 8,000. Luckily my bank noticed the charges were fraudulent and denied most of them. They have reversed the charges as fraudulent. They say I made the reservations which is true but I did not authorize any charges and not only did they attempt one charge but according to my bank they attempted up to 10 charges that were not authorized. When I called the company and was on the phone for two hours I recorded it. I told the rep the charges were fraudulent and they were a scam the rep agreed and said yes go ahead and have your bank reverse all charges. I want no further contact with this scam company and my bank fraud department had handled the unauthorized charges. The Revdex.com should not allow this company to operate in the US based on my complaint and the countless others they have sccammed and filed complaints. Lesson learned that this company is fraudulent. Sincerely,Robert[redacted]

Good day!
Thanks for sharing the details of your recent booking experience with us.As discussed with our Customer Care Representative, we were able to take action on your file, and process the refund as you requested. The refund was processed and should appear on your account within 1-2 billing...

cycles.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Ellis [redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,Oscar[redacted]

Thank you for your message.As discussed with our customer care representative, we have reviewed the file and apologize for the inconvenience. The customer requested a Premium Economy cabin ticket, however due to a system error, a regular economy cabin fare at a regular economy ticket price was offered. As a gesture of goodwill, we are willing to offer a USD150.00 compensation with reinstating the original booking in regular economy.
Please be informed that the agency would have reviewed the possibility to upgrade the existing regular economy ticket to a Premium economy cabin ticket only in case the the Premium economy price amount would have been charged from the customer, but this is obviously not the case.
Best regards,Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Catalina [redacted]

Good day,
Thank you for your message.
One of our Customer Care Representative is currently reviewing your booking and will response back as soon as possible.
Thank you in advance for your patience.
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback.
The comments about this booking came in the day prior to the date of departure therefore there was nothing more we could have done on the booking. However, we have checked the status and the passengers have flown. 
There is no further action...

we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because: The facts in the reply are incorrect. I was successfully charged for four tickets and they were never ticketed and I want my money back.  The charges in question are not preauthorized charges and they were charged on March 18. Consequently, they would have "fallen off" by now if they were. While there WERE three charges that were charged (despite the statement that the were unable to) and not ticketed that did fall off; there were four more charges after that. These were 4 more that were charged and not ticketed following the cancellation.  I have spoken with Delta and they have confirmed that the charges were generated through Justfly. Additionally, I have emailed them several times regarding this concern and have still not  received a reply. Sincerely,Michele [redacted]

Good day,
We thank you once again for your feedback. Our policies are stated online before you accept the booking and well within our rights to do so. As previously stated, the extended cancellation policy is to avoid the cancellation fees which you did. 
There is no further action we can provide, therefore we consider the file closed. 
Best regards.
Customer Care Team

Complaint: [redacted]I am rejecting this response because: I was called at home and verbally badgered by one of their representatives. They have made no attempt to help change the incorrect flight. I give up. I will never use their service again and will continue to recommend that people DO NOT USE JUSTFLY[redacted].  Sincerely,Maureen[redacted]