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Bowman Contracting CO

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Bowman Contracting CO Reviews (2762)

Complaint: [redacted]I am rejecting this response because: They don't offer a resolutionSincerely,Natalie [redacted]

Good day,
Thank you for your message. 
As discussed with our Customer Care Representative, we have reviewed the file and complaint and apologize for the inconvenience.  There as an error on your name at the time of booking. We have verified with the airline and have obtained the...

authorization to process a full refund. This process may take up to 8 weeks. 
Again, we thank you for the feedback and apologize for the error.
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day!
Thanks for sharing the details of your recent booking experience with us.As discussed with our Customer Care Representative, we were able to take action on your file, and process the refund as you requested. The refund was processed and should appear on your account within 1-2 billing...

cycles.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representative is currently reviewing your booking and will response back as soon as possible.
Thank you in advance for your patience.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:Sincerely,Oscar[redacted]

Complaint: [redacted]I am rejecting this response because:I've received information from my bank that these charges were fraudulent and this company attempted to fraudulently charge my credit card almost 8,000. Luckily my bank noticed the charges were fraudulent and denied most of them. They have reversed the charges as fraudulent. They say I made the reservations which is true but I did not authorize any charges and not only did they attempt one charge but according to my bank they attempted up to 10 charges that were not authorized. When I called the company and was on the phone for two hours I recorded it. I told the rep the charges were fraudulent and they were a scam the rep agreed and said yes go ahead and have your bank reverse all charges. I want no further contact with this scam company and my bank fraud department had handled the unauthorized charges. The Revdex.com should not allow this company to operate in the US based on my complaint and the countless others they have sccammed and filed complaints. Lesson learned that this company is fraudulent. Sincerely,Robert[redacted]

Good day,
The message was illegible. Please resend. 
Again, as we understand that there was a delay in getting the refund to you, the cheque is now mailed. 
We have done our part and consider the file closed.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Ellis [redacted]

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for  coaching  purposes.
As discussed with our customer care representative, we have offered a Future Travel Credit and have explained how it works and what it...

entails. We are awaiting your response to move forward with this complaint. 
We look forward to hearing your decision soon.
Best regards,
Customer Care Team

Good day!
Thanks for sharing the details of your recent booking experience with us.We were able to take action on your file, and process the refund of the modification fees as discussed with our Customer Care Representative. We do apologize for the inconvenience the error has caused you.
At this...

time we consider this file resolved.
Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

I filed a complaint [redacted] and I have been going back and forth communicating with the company via the Revdex.com.  My last correspondence stated by the Revdex.com that I have 5 days to respond. The last message was 12/13 and today is 12/19. My understanding is I would have to the end of business day on 12/19 to respond.  But the Revdex.com closed my complaint.  However, my issue with the company has not been resolved.  They asked for supporting information which I provided via e-mail to them and they have not responded in days.  Now with the Revdex.com “closing” the case, they will never respond.  Can the complaint be reopened so I can respond to the company?
Because of this issue, I attempted to do a new complaint.  However, in the complaint form it keeps saying my e-mail addresses do not match.  I tried two different e-mail addresses and both of them say the same thing.  If my complaint cannot be reopened, I want to file again and will need the e-mail issue to be resolved.
Thank you very much.
[redacted]

Complaint: [redacted]I am rejecting this response because: The last customer care representative (please see a PDF of the attached email chain) told me that I would be refunded the difference via PayPal to [redacted] (for some reason not via a refund to my card), but after a month the refund never arrived after "submission to the accounting department." After that correspondence I have not been able to get ahold of anyone from JustFly who is knowledgeable. They always get stuck at "contacting the home office" after hours on the phone with them.
I would be happy to resolve this once the refund actually arrives, but I cannot until it does.
Sincerely,Nicholas [redacted]

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have gone ahead and refunded the booking as requested. We received the waiver from the airline and have processed the refund. 
We consider the file resolved.
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback.
We have communicated several times with you concerning the amounts on your credit card. Our Customer Care representative has outlined the details of the invoice. However, he missed the other booking that was made that you had purchased our...

Extended Cancellation Policy which aloud you to cancel that booking with no fees plus part of the ticket price. 
There is no overcharge in any of your booking and our agent offered a refund as a good will gesture. 
There is no other action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
We sympathize with the situation of your dog and we are sorry to hear that. Unfortunately as stated by our agents and our escalations team, there is no option to get a refund in this matter as there is no coverage for pets. 
We sincerely apologize but we are unable to provide you a...

refund in this matter. 
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Thank you for your message.As discussed with our customer care representative, we have reviewed the file and apologize for the inconvenience. The customer requested a Premium Economy cabin ticket, however due to a system error, a regular economy cabin fare at a regular economy ticket price was offered. As a gesture of goodwill, we are willing to offer a USD150.00 compensation with reinstating the original booking in regular economy.
Please be informed that the agency would have reviewed the possibility to upgrade the existing regular economy ticket to a Premium economy cabin ticket only in case the the Premium economy price amount would have been charged from the customer, but this is obviously not the case.
Best regards,Customer Care Team

Good day,
Thank you for your message. 
One of our Customer Care Representative has reviewed your booking and has confirmed the name correction as requested. 
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you fr your message and feedback.
One of our Customer Care Representatives is currently trying to get the best options for you concerning your booking.
We will revert back shortly with a response. 
Best regards,
Customer Care Team

Dear Revdex.com,
Thankyou for being an advocate for us. Justfly.com has not addressed our complaint at all. There has been no refund of any sorts from Justfly.com. 
We appreciate your ongoing support. 
 
Thankyou.
Anu [redacted]

Good day,
We thank you once again for your feedback. Our policies are stated online before you accept the booking and well within our rights to do so. As previously stated, the extended cancellation policy is to avoid the cancellation fees which you did. 
There is no further action we can provide, therefore we consider the file closed. 
Best regards.
Customer Care Team

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Address: 1710 N Crescent Heights BLVD, Los Angeles, California, United States, 90069

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