Bowman Contracting CO

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching purposes.
As already discussed with our agent, we were able to take action on your file, and process the refund. The refund will be processed and should appear on...

your account within 6-8 weeks.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you for your message. 
As mentioned by our Customer Care Representative, we have reviewed the booking and there was no call that came in on April 3rd as you suggested. There was no attempt to cancel this booking with our agents. 
Due to that, the standard rules of the...

ticket would apply such as the modification charges per passenger to initiate the cancellation and refund. Along with the airline penalties that also apply. The cancellation was not processed as we would need your authority to do so. 
You have the option of proceeding online or calling our customer service. 
There is no further action we can provide in this claim, therefore we consider it closed. 
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because Justfly.com has not yet credited my account for the amount of $962.61. Until my account is credited for the amount of $962.61, then this matter will be settled. Thank you.
Sincerely,Jerry [redacted]

Good day,
Thank you for your message and feedback. We apologize for the inconvenience that this has caused you and your parent's travel plans. 
One of our Customer Care Representatives has reviewed your booking and details of your complaint. As mentioned, we as an agency abide by the rules...

set forth by the airlines and our connections are completely legal and accessible. 
As discussed, there are fees to make any changes to a ticket even within the 24 hours after booking. 
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Good day,
Thank you for your message and feedback. 
One of our Customer Care Representatives has reviewed your booking and has confirmed the fees to you in detail in her email.  You have three charges showing up that were the ticket, the cancellation fees and the difference in the fare...

with the changes. 
You may attempt your claim with your insurance on this matter with your medical note. 
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care team

Good day,
As per your conversation with our Customer Care Representative, the funds have successfully reached your account. 
At this time we consider the file resolved. 
Best Regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Sara [redacted]

Good day,
As discussed with our customer care representative, we were able to communicate with the airline and get the changes you were requesting. They have taken over the ticket, therefore we no longer have any control of any changes. 
At this time, we consider the file resolved.
Best...

regards,
Customer Care Team

Good day,
As we apologize for the delay in getting your first call and claim resolved in a timely manner, we have worked together with the aniline to get your tickets re-issued as requested. 
Once again, your claim has been responded to and resolved as you have the tickets. We consider the file closed as there are no further actions that we can provide. 
Best regards,
Customer Care Team

This transaction was a flight reservation that this company immediately canceled after making on October 12, 2016.
 
This company has failed to return the funds to me for the canceled reservation. It has now been almost a month since this reservation was made. The only solution they have...

offered me is to contact the airline, but the airline is not offering to help because this third-party comapny is the company responsible for losing these funds if they indeed failed to cancel the reservation properly. 
The amount of the associated refund should be in the amount of $577.52.
 
This company has a terrible reputation - on top of that - a couple weeks after booking this reservation with them, there were fraudulent charges on my credit card. This company is scamming money out of people.

Good day,
Thank you for your message. 
As mentioned by our Customer Care Representative, we have reviewed your booking and have confirmed a refund was to be made for the additional seat charges. 
We have communicated the payment to you by email with the details. 
There is no...

further action we can provide, therefore we consider the file closed. 
Best Regards,
Customer Care Team

Name:  Ms.[redacted] Cao
 
Good day,
Thank you for your message and feedback.
 
We apologize for the inconvenience that this situation has caused you.
 
One of our Customer Care Representatives had reviewed your booking and had reached out to you regarding what was needed to...

move forward.  We had received emails from you but there were no  medical papers for your father. We had requested for you to send them directly to the email thread of our agents. We may also require a proof of relationship between your father and mother for Virgin Airline in case they ask for it, something like a marriage certificate would suffice. 
 
We had advised that once we receive the papers , we would take it to the airlines on your behalf for the refunds. This has been awhile ago with no response.
 
There is no action we can provide therefore consider the file closed.
 
Best regards,

Good day,
As mentioned, we have tried several times to communicate with you and the response on your end came too late for us to be able to process any refunds.
Again, we are not able to give you the refund you have requested due to this fact.
We consider the file closed.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:
they refunded the charge of $14.99. They did not refund the charge of $149.98. Both are for seat charges. 
Sincerely,[redacted]

Good day,
 
We sincerely apologize for the delay. We are still in process of getting information from the airline on a refund waiver for your request. We are working on getting a favorable outcome for you.
 
We will be in touch as soon as possible.
 
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:
 
I want the matter fully resolved before I accept anything, I don't have time to beat around the bush or chase after them.Sincerely,[redacted]

Good day,
Thank you once again for your message. 
To be more clear, yes the cheque will be mailed to you at the address indicated in file. You should receive it shortly. 
At this time we consider this file resolved.
Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,Thank you for your message and feedback.As mentioned by our Customer Care Representative, we have reviewed your claim. As we understand the frustration that this has caused please find the 24 Hour Cancellation details screenshot attached (the details will pop up when hovering over the...

icon).
The void fee was already lowered as a gesture of goodwill from $75 to $45 per passenger at the time the void has been requested. We are unable to offer the refund you are requesting as it is part of the agency policy described as well in the terms&conditions that were agreed by the customer upon the purchase:
"For U.S. bookings, even if your ticket is nonrefundable:Within 24 hours of purchase, you may cancel your booking and receive a full refund, subject to our cancellation fees."
There is no further action we can provide, therefore we consider the file closed.Best regards,Customer Care Team

Good day,
Thank you once again for your feedback.
There is nothing we can do with this complaint. We consider it closed.
Best regards,
Customer Care Team