Bowman Contracting CO

Complaint: [redacted]I am rejecting this response because: Again JustFly shouldn't advertise a price of airline tickets if they will not be able to honor that price. It is not the consumers fault that the price went up after JustFly agreed to charge my card for the lower price. That is the nature of your business. If they can't handle it, then maybe they shouldn't be in that business. Sincerely,Mike [redacted]

Complaint: [redacted]I am rejecting this response because:
I am still waiting to hear back from the business with their letter of confirmation that I would not lose my airline tickets not be penalized with fees for not flying in the scheduled day  
Sincerely,Gloria [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Anne [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Good day,
Thank you for your email.
One of our Customer Care Representatives has reviewed your file and to confirm what the agents advised over the phone, there were no physical charges on your card. What you are seeing is a pre-authorization of the ticket price which did not go through as there...

was a
credit card decline at the time of processing. There was no charge that was able to go through. This amount will revert back to your card within 10 business days. Unfortunately, there is nothing we can do to speed up the process, this would be with your bank. 
There is no further action we can provide therefore we consider the file resolved. 
Best regards,
Customer Care Team

Thanks for sharing the details of your recent booking experience with us.
As discussed with out customer care representative, we are unable to offer you the resolution you are seeking. As per our terms and conditions, the cancellation period without penalty is within the first 24 hours with the...

insurance you have purchased. 
As mentioned, the option we can provide would be a future travel credit for this ticket. Please let the agent know if this is what you wish to pursue.
There is no further action that we can provide on our part, so we consider this file closed.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Complaint: [redacted]I am rejecting this response because:
The company claims that "There is a cancellation period that was not respected", and this is exactly what the problem is.  They clearly advertised that reservations can be made and cancelled for a full refund with no penalty or fees within 4 hours of the booking.  But as you have read in my previous letter, when I did exactly this, the company did not honor their word.  They clandestinely cancelled only a portion of it, and by time I realised their mistake and called them out on it, they said it was too late. It was a very sneaky way for this company to keep a portion of my money and call it my fault, while they advertise otherwise.  I call it fraud!  Buyer Beware
Sincerely,Beverly [redacted]

Good day,
Thanks for sharing the details of your recent booking experience with us.
We've looked at your booking and determined that the fare rules do not allow us to modify the first portion of your ticket. As an intermediary, we unfortunately have no control over those fare rules...

applied by the airlines.
There is no action required on our part, so we consider this file resolved on our end.
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching purposes.
As already discussed with our customer care representative, we were able to take action on your file, and processed the refund. The refund is being...

processed by the airline, therefore we cannot guarantee as date of return.There is no further action required on our part, therefore we consider the file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
JustFly Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us.We were able to take action on your file, and process the refund as you requested for the fare discrepancy. One of our Customer care Representatives called notify you that the refund was processed and should appear...

on your account if not already.There is no further action required on our part, so we consider this file resolved on our end.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you for your message.
We apologize for the delay. One of our Customer Care Representatives is currently reviewing your comments and booking.
We will revert back shortly.
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
As already discussed with our customer care representative, we were able to process a refund of 50% of the ticket fare along with any unused taxes. This amount should appear in your account within 6-8 weeks.
There is no action required on our part, so...

we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Complaint: [redacted]I am rejecting this response because:
I reject this because I followed your advice and purchased the insurance with the ticket. I did not see it was non refundable, but on the left side of the page there are multiple options from changing ticket to cancelling. One does not know they cannot until they try. This was a medical situation. I also contacted Internet. They were as unresponsive as Just fly. Also unable to give supervisors names, address to contact the business, names of CEO to contact, business phone number. Just fly reps we're even more elusive. As was the insurance company, but at least they refunded that $25.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: each person I speak to gives me a different story. You charged my debit card without authorization. You've had multiple complaints already from Revdex.com, I had to change my debit card because of your company. You should be shut down. Your company is a scam, and is scamming innocent people out of money with made up charges and charges their cards hoping they don't notice. Sincerely,Samantha [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that if they are telling the truth I am ok with that.  Yet they have mislead me for a long time, so I only hope that my six year old daughter will not have any issues getting through security or on the plane.  Unfortunately, it seems we will not know until we get to the airport.Sincerely, Anna-[redacted]

Good day,
Thank you for your feedback.
We have received your complaint a couple times now concerning your booking with us.  As previously mentioned several times, we have listed to all the calls that came in from you to our call center concerning your booking and reviewed the two booking made...

by you online. Here is a breakdown of what we have as transpired: 
The first booking was made for Sept 4-14 from JFK-FCO & Return. 
JFK - FCO 04SEP2017 - 17:20 05SEP2017 - 07:35
FCO - JFK 14SEP2017 - 09:40 14SEP2017 - 13:20
A call came in to make changes and you were not happy with the fee therefore left the booking as it was. No mention that you would make a separate booking.
The second booking was made as a one way flight on Sept 2nd from JFK- NAP.  
JFK - NAP    02SEP2017 - 15:00    [terminal 1] 03SEP2017 - 06:00
Come the day of travel on the 4th for the first booking, you were not there as you already left on the 2nd therefore the original ticket was no longer valid with the airline including the return. 
As we do sympathize with the loss of the ticket value, this is not something that we have done in error. The bookings were made by yourself. If the exchange of your date was done as suggested by our agent, this could have been avoided.  
There is nothing we can offer in this case, even if you continue to email all in the company unfortunately as we are not at fault here. 
We consider this file closed.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, John [redacted]

Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your file. As per our Terms and Conditions, the tickets are Non-Refundable. We got it secured for Future Travel Credit although you are refusing to pay the penalties that come along with it. These fees are...

from
the airline and not from JustFly. We have offered to waive our Modification Fee and we have already refunded the Seat Assignment fee. There is no further refund we can offer as we need to abide by the airline rules and there are no medical provisions for these.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
We have reviewed your booking and we can confirm that there has been no physical charge on your card. What you are seeing is a pre-authorization of the ticket that was trying to be purchased. As mentioned by our agent, this amount will fall back on your card...

within the week if not already. We have provided the authorization codes in case you need to verify with your bank in the email that was sent. 
There is no further action we can provide, therefore we consider the file resolved. 
Best regards,
Customer Care Team

Good day,Thank you for your message and feedback.As mentioned by our Customer Care Representative, we have reviewed your booking and you have booked non-refundable tickets (as per the mentioned booking[redacted]). As we understand the frustration that this has caused you and your travel plans, we...

have not received any cancellation requests for booking [redacted] within 24 hours from the purchase even thought the e-ticket email has been sent 4 minutes after the purchase.We are unable to offer the refund you are requesting as we need to abide by the airline fare rules. There is no further action we can provide, therefore we consider the file closed.Best regards,Customer Care Team