Bowman Contracting CO

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching purposes.
As already discussed with our customer care representative, we were able to take action on your file, and processed the refund. The refund is being...

processed by the airline, therefore we cannot guarantee as date of return.There is no further action required on our part, therefore we consider the file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
JustFly Customer Care Team

Complaint: [redacted]I am rejecting this response because: From what I understand, even a non refundable ticket has a 24 hours period to cancel and when I called within that 24 hour time, all they kept saying is it is not refundable and never said anything about the 24 hour time. It seems all you have done is keep telling me you have no problem refunding the ticket money if American Airlines gives you a "Code" to issue it. American Airlines said they have no idea what you / JustFly are talking about nor know anything about any "Code" but also say they have no problem if you issue a refund. Based on the thousands of complaints against JustFly and many with the same issue, your answer is no surprise, I have spent hours arguing this issue with you and get no where. Than I received an email saying it was escalated and to give  them a good time to call me.  I waited over a week and they finally said said in an email, they found I filed a dispute with my credit card company and said they cannot do anything for me until that is over or I withdraw it, which is what you are implying again. You only want me to withdraw it so you can continue giving me the run around. That is the very reason I filed this. After reading so may bad reviews for the same thing, that is the only choice I have like thousands of others. All your people do is lie and hang up on me. If you think I will withdraw this dispute, think again. Others need to know how you treat people. If you were sincere, and we both know that is a joke, you would Just continue doing your investigating and do the right thing for once and refund the tickets. YOu had more than enough time to resell them. When I was investigating your charges is when I found you charged me for standard seats. That is the reason I canceled so fast. Because of disabilities I have, I called American Airlines after booking with you and they could not guarantee me extra leg room seats. I am not going to fly in pain, so I had no choice but to call you back and cancel. I have not had this problem with any airlines before. But when I found you had the nerve to charge me for regular seats on top of the tickets, I was livid!! You had no problem refunding that though. Your whole web site is full of lies, extra charges and bate & switch tactics. If you respond, please include your resident agents name and address to have you served in court.
I filed a complaint on May 1, 2018 with Business Consumer Alliance. They already have a rating on JustFly  as an "F" (the worst) and this is what they sent me about trying to contact you for me. Re: Complaint [redacted] - JustFly[redacted]; In the absence of any response from the company to this complaint despite our two requests to them, we are closing our file on this complaint. This unanswered complaint will become part of the information we report to the public on this company for the next three years. Should any government agency request our files on this company, your complaint will be included.
 
Sincerely,Glenn [redacted]

Thanks for sharing the details of your recent booking experience with us.
As discussed with out customer care representative, we are unable to offer you the resolution you are seeking. As per our terms and conditions, the cancellation period without penalty is within the first 24 hours with the...

insurance you have purchased. 
As mentioned, the option we can provide would be a future travel credit for this ticket. Please let the agent know if this is what you wish to pursue.
There is no further action that we can provide on our part, so we consider this file closed.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Anne [redacted]

Good day,
Thank you for your email.
One of our Customer Care Representatives has reviewed your file and to confirm what the agents advised over the phone, there were no physical charges on your card. What you are seeing is a pre-authorization of the ticket price which did not go through as there...

was a
credit card decline at the time of processing. There was no charge that was able to go through. This amount will revert back to your card within 10 business days. Unfortunately, there is nothing we can do to speed up the process, this would be with your bank. 
There is no further action we can provide therefore we consider the file resolved. 
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
After review once more, the cheque was physically mailed out on the 21st of April. It was processed for payment on the 18th, therefore there are still a couple more days that it should be in the mail before it gets to you! 
We thank you for your patience but there is no reason to keep this file open as we have done our part in refunded as requested. If you do not receive it by early next week, then you can communicate back with us. 
We consider this file resolved. 
Best regards,
Customer Care Team

Hi, [redacted]
 
My case Nr is #[redacted] I see in Pay Pal account that the amount of $1,600 is pending, but I have an email form Justfly that it was cancelled. All I wanted is to get my $20 back for the first complaint, as I explained it earlier, I purchased the purchase protection plan for $48, that covers cancellation within 24 hours, and I have called and  cancelled it within minutes, and the credit card holder wrote a request letter an hour later, to which they have never responded. I called them after I returned from work again and they said that because you called 5 hours later, we will charge $20 and they didn't want to hear about free 24 hours cancellation policy
 and about my first call within minutes after I ve notice that they have a wrong month selected for my flight.
Hope that explains.
Thank you
[redacted]

Good day,
As previously stated, our Customer Care Representative was in touch with you to go over the details and assist in getting the proper tickets booked. Furthermore, for the inconvenience, we have offered the change fee to be able to book the travel dates requested. 
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because: Again JustFly shouldn't advertise a price of airline tickets if they will not be able to honor that price. It is not the consumers fault that the price went up after JustFly agreed to charge my card for the lower price. That is the nature of your business. If they can't handle it, then maybe they shouldn't be in that business. Sincerely,Mike [redacted]

Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have contacted the booking agent, Booking.com, with your concern. The funds are with the property therefore they are the ones that would issue any refund or future credit.  They have taken the details...

and will
contact you with further review on your reservation. 
Thank you for your feedback.
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day David,
As per your conversation with our Customer Care Representative, I beleive she was able to clearly explain the following:
1. Your future travel credit is valid until 17 May 2017. In other words you have to finish your trip & back to Denver by 17 May2017. 2. Your future travel credit amount (1099.94$) could be used whenever you decided to travel to Kochi from Denver & back to Denver. In other words, the itinerary should remain the same rerouting is not permitted.3. Air India's penalty to change the reservation is 250$ whenever you decide to travel to Kochi + any fare difference if there is no availability on the same booking class.4. When you decide to use your future travel credit, please call just fly at 1 800 717 5015 not through our website.5. The reason why we didn't email you your future travel credit is because it should be added to your cancelled reservation & it won't be automatically reflected to your email, it should be copied & past, as follows:TOMY/DAVID(ADT)  2 MIS 1A HK1 DCA 17MAY PAST  3 MIS 1A HK1 DEN 02MAY-THANKS FOR BOOKING WITH US  4 MIS 1A HK1 DEN 17MAY-FUTURE CREDIT OF $1,099.49    
There is no action required on our part, so we consider this file resolved on our end.
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
JustFly Customer Care Team

Good day,
As mentioned in the emails from our customer care representative, we are awaiting your response by email. Until this time, we are unable to continue with this complaint.
At this time, we consider this file closed.
Best regards,
Customer Care Team

Good day,Thank you for your message and feedback.As mentioned by our Customer Care Representative, we have reviewed your booking and you have booked non-refundable tickets (as per the mentioned booking[redacted]). As we understand the frustration that this has caused you and your travel plans, we...

have not received any cancellation requests for booking [redacted] within 24 hours from the purchase even thought the e-ticket email has been sent 4 minutes after the purchase.We are unable to offer the refund you are requesting as we need to abide by the airline fare rules. There is no further action we can provide, therefore we consider the file closed.Best regards,Customer Care Team

Complaint: [redacted]I am rejecting this response because:
Good evening
Im still waiting update about my complaint no. above agnaist  [redacted]
Regarding there is no solution from the company.
Regards
 
[redacted]
Sincerely,[redacted]

Complaint:[redacted]I am rejecting this response because:
 
they have not actually done anything.  I continue to call them and they continue to do nothing.  I have since this original complaint, I have called the two other businesses involved and the have both said they would refund my money if Justfly would only contact them.  They haven’t done it.  I’m out $8,500 because of their error.  Sincerely,Jessica[redacted]

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for  coaching purposes.
As already discussed with our agent, we were able to take action on your file, and process the refund. The refund will be processed and should...

appear on your account within 6-8 weeks.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because: each person I speak to gives me a different story. You charged my debit card without authorization. You've had multiple complaints already from Revdex.com, I had to change my debit card because of your company. You should be shut down. Your company is a scam, and is scamming innocent people out of money with made up charges and charges their cards hoping they don't notice. Sincerely,Samantha [redacted]

Good day,
Thank you for your email.
One of our Customer care Representatives has tried to reach out a couple times to no avail. Upon verification of your booking, there was no overcharge taken. This booking is a multi-ticket which means that you have two types of one outbound and one inbound rate....


The tickets for the outbound amount to $ 304.40 and the inbound ticket totals $ 207.60 but its total bill is $ 512.00.We have sent you the details. 
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
We have reviewed your booking and we can confirm that there has been no physical charge on your card. What you are seeing is a pre-authorization of the ticket that was trying to be purchased. As mentioned by our agent, this amount will fall back on your card...

within the week if not already. We have provided the authorization codes in case you need to verify with your bank in the email that was sent. 
There is no further action we can provide, therefore we consider the file resolved. 
Best regards,
Customer Care Team

Good day,
Thank you for your message.  
As mentioned by our Customer care Representative, we have refudned the amount of our modification fees as a one time gesture for the confusion of this matter.  The amount will be placed back on the card that was used at the time of...

booking. 
We consider the file closed. 
Best regards,
Customer Care Team