Bowman Contracting CO

[redacted] minutes ago (Tue, 2 May at 11:17 AM) via Email
To: [redacted]
Cc: [redacted]
[redacted] & [redacted]:This past week has been a difficult week in many ways for me with my condition, but a call I got from [redacted] yesterday brightened the day. I was so pleased to hear that your efforts on our behalf with BA paid off and that we will be getting a full refund. This makes a real difference for us and our finances with my cancer care.I wanted to praise [redacted] for going above and beyond to help us, and for showing genuine concern and compassion for my situation. With all the negative airline and travel headlines recently, it was heartening to work with someone who genuinely cared. You've made a difference for us - so from both of us, and our son on the day before his 1st birthday, thank you. All the best,[redacted]

Good day,
Thank you for your message.  
One of our Customer Care Representative is currently investigating what we can do concerning your Travel Credits. He has sent an email over to get further details from you to be able to better assist.  Please do respond to that email.
We do...

apologize for the inconveniences you have received.Best regards,
Customer Care Team

Good day,
Thank you once again for your message. 
To be more clear, yes the cheque will be mailed to you at the address indicated in file. You should receive it shortly. 
At this time we consider this file resolved.
Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

This issue has not been resolved. I repeat this issue has not been resolved.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Chad [redacted]

Complaint: [redacted]I am rejecting this response because:I received an email from Just Fly on October 6th. Their response didn't change and they are still blaming Air Berlin. Again, they didn't mention anything about how poorly I was treated by their customer service agent. I attached the email, my response and screen shots in which my new reservation was confirmed. The screen shot from Air Berlin website clearly shows, that my old reservation got cancelled. Sincerely
Paulina [redacted]

Complaint: [redacted]I am rejecting this response because: I was told only 24 hours time frame for the refund when I first contacted customer care. Its exceeded 72 hours after that and I would like to receive my resolution as soon as possible.Sincerely,David [redacted]

The issue has gotten worse - not...

resolved.  [redacted] canceled my reservation all together with [redacted] Airlines without any communication (see attached).  I am including an attachment of my reservation with [redacted] as well as what [redacted] Airlines shows on their system.
 
Please note - I am not asking for my money back - I want the reservation as they sold me back in October. I have a hotel and tours schedule and paid for that are non-refundable and immunizations that are required for this trip.  I just want what the sold me in October. :-)
 
I look forward to hearing from you and appreciate any help you can provide.  This is very stressful as I am traveling with others.
[redacted]
phone: [redacted]

Good day,Thank you for your message and feedback.As mentioned by our Customer Care Representative, we have reviewed your claim. As we understand the frustration that this has caused please find the 24 Hour Cancellation details screenshot attached (the details will pop up when hovering over the...

icon).
The void fee was already lowered as a gesture of goodwill from $75 to $45 per passenger at the time the void has been requested. We are unable to offer the refund you are requesting as it is part of the agency policy described as well in the terms&conditions that were agreed by the customer upon the purchase:
"For U.S. bookings, even if your ticket is nonrefundable:Within 24 hours of purchase, you may cancel your booking and receive a full refund, subject to our cancellation fees."
There is no further action we can provide, therefore we consider the file closed.Best regards,Customer Care Team

Complaint:[redacted]I am rejecting this response because: We will wait until we receive a check and verify the amount.Sincerely,Lorrie [redacted]

Good day,
Thank you for your message. 
One of our Customer Care Representatives has reviewed your booking and has sent an email over to explain how the pricing works. 
That being said, we have offered a refund of the fees as a one time courtesy to you for this difference. 
There...

is no further action we can provide, therefore we consider the file closed.
best regards,
Customer Care Team

Good day,
Thank you once again for your feedback.
There is nothing we can do with this complaint. We consider it closed.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because: The proposed solution given by the company is illogical; they have offered no useful solution. I wish to have a refund of $136.60, the amount of the improper booking and they have said they will basically "allow" me to pay $200 dollars in addition to any price change to a correct flight. I find this highly insulting.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: They don't offer a resolutionSincerely,Natalie [redacted]

Good day!
Thanks for sharing the details of your recent booking experience with us.We were able to take action on your file, and process the refund of the modification fees as discussed with our Customer Care Representative. We do apologize for the inconvenience the error has caused you.
At this...

time we consider this file resolved.
Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
The message was illegible. Please resend. 
Again, as we understand that there was a delay in getting the refund to you, the cheque is now mailed. 
We have done our part and consider the file closed.
Best regards,
Customer Care Team

From: leena [redacted] Sent: Saturday, March 24, 2018 9:49 AMTo: info [redacted]Subject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Complaint[redacted]
 
Dear Sir, Thanks for your help in this matter.
 
My current address is,
 
Joseph [redacted]
 
Also Please send a Check to my name and mail it to the address given above.
 
Thanks again.
 
Joseph [redacted]

Good day,
Thank you for your message and feedback.
We have communicated several times with you concerning the amounts on your credit card. Our Customer Care representative has outlined the details of the invoice. However, he missed the other booking that was made that you had purchased our...

Extended Cancellation Policy which aloud you to cancel that booking with no fees plus part of the ticket price. 
There is no overcharge in any of your booking and our agent offered a refund as a good will gesture. 
There is no other action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because: The last customer care representative (please see a PDF of the attached email chain) told me that I would be refunded the difference via PayPal to [redacted] (for some reason not via a refund to my card), but after a month the refund never arrived after "submission to the accounting department." After that correspondence I have not been able to get ahold of anyone from JustFly who is knowledgeable. They always get stuck at "contacting the home office" after hours on the phone with them.
I would be happy to resolve this once the refund actually arrives, but I cannot until it does.
Sincerely,Nicholas [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Christena [redacted]