Bowman Contracting CO

Good day, Thank you for your messageWe appreciate you bringing this to our attentionA customer care representative is working on your file and will update you soonWe appreciate your patienceBest regards, JustFly Customer Care

Good day, We have received a copy of the complaint you lodged pertaining to your recent booking We appreciate you bringing this to our attentionA customer care representative is working on your file and will update you soon Best regards,Customer Care Team

Good day, Thank you for your message As discussed with our Customer Care Representative, we have exchanged the tickets as requestedAn email has been sent to you as a confirmation There is no further action that we can provide, therefore we consider the file resolved Best regards, Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Carol ***

Good day! Thanks for sharing the details of your recent booking experience with us.We've looked at your booking and determined that there was no actual chargeWhat was most likely showing on your account was a pre-authorization hold, which never became a charge because the transaction was voided Our Customer Care Representative has tried to reach you to no avail to let you know this and that we have gone ahead and refunded the best purchase guarantee for your as a good will gesture There is no further action required on our part, so we consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards, Customer Care Team

Good day, Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes As already discussed with our agent, we were able to take action on your fileWe have pulled the call recording and there was no mention of the fees for cancellation therefore we have the cheque in process for the refund amount There is no further action we can provide, therefore we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, Customer Care Team

Good day, Thanks for sharing the details of your recent booking experience with us We were able to take action on your file, and process the refund of the seat assignment as you requestedThis was refunded as a one time courtesy as it is stated in your final viewing page before checkout We apologize for the inconvenienceThe agents were only responding according to their set rules There is no action required on our part, so we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, Customer Care Team

Good day MrSnow, As discussed with our customer care representative, we have provided a copy of you checkout page and there was no error of our system at time of bookingUnfortunately the ticket is non-refundable and we cannot revert that Our agent has offered a Future Travel Credit or an exchange but you have refused We apologize for the inconvenience but there is nothing further we can offer, so we consider the file resolved Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, Customer Care Team

Good day! Thank you for your messageWe appreciate you bringing this to our attentionA customer care representative is working on your file and will update you soonWe appreciate your patienceBest regards, Customer Care

Good day, As previously stated, we were able to make the changes although the price of the tickets are always subject to change from day to dayThere was also a confirmation e-ticket that was sent out to you At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, Customer Care Team

Good day, Thank you for your message We apologize for the delayOur Customer Care Representative is currently reviewing your booking and will revert back with a response shortly Thank you for your patience Best regards, Customer Care Team

Good day, Thank you for your message As mentioned by our Customer Care Representative, we have reviewed your file and call to ensure what information was providedAll the possible options were mentioned In regards to the cancellation fee, it is normally 75$ we reduced it to 60$ and you accepted that, so therefore we cannot refund that amountWe had a four hour cancellation rule that you have referred to and this was the extended cancellation policyThis is no longer available on our website There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Good day, Thanks for sharing the details of your recent booking experience with us.We've looked at your booking and determined that there was no actual charge as mentioned by our customer care representativeWhat was showing on your account was a pre-authorization hold for the three tickets, which never became a charge so the funds will be releasedHopefully the pre-authorization hold has been released by now or will be shortly in the amount of 1316.28USDThe usual time frame is 5-business days.There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards, Customer Care Team

Good day, Thank you for your message One of our Customer Care Representatives is currently reviewing your booking and attempting to call the airline on your behalf We have not heard back from them just yet so we will keep attempting and revert back as soon as possible Thank you for your patience Best regards, Customer care Team

Good day,Thank you for your message and feedback.As mentioned by our Customer Care Representative, we have reviewed your claimAs we understand the frustration that the void fees might have caused, the review page before confirming a booking is there to ensure all information entered is correct and the applicable fees are mentioned in our terms&conditions: "For U.Sbookings, even if your ticket is nonrefundable:Within hours of purchase, you may cancel your booking and receive a full refund, subject to our cancellation fees." We are unable to offer the refund you are requesting as the charged fees are part of the policyThere is no further action we can provide, therefore we consider the file closed.Best regards,Customer Care Team

Good day, Thank you once again for your feedback One of our Customer Care Representative has reviewed your booking and has contacted you regarding this Travel Credit This ticket was cancelled online and there is the note of what the Future Travel entails at that timeThe full amount is available to use and there can be fees applicable at the time of use Unfortunately, at the time of use The airline, in this case Delta, will ask for fees when it comes time to reissue the new flights using the creditAlso, as per Delta rules on the ticket, the ticket cannot be refunded as it is a non refundable ticket As we do apologize for any inconvenience, we, as a agency abide by the rules of the ticket set by the airlines and those fees are attached to the ticketPlease let us when you are ready to re-book and we can advise of those fees There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Good day, Thank you for your email and feedback Upon review of your file, our agents have already reached out to the airline to see where this refund is in the processWe have confirmed that it was processed only on March 12thThe refund will return back to you within 6-weeks as previously stated There is no further action we can provide therefore we consider the file closed best regards, Customer Care Team

Good day, Thank you for your message As mentioned by our Customer Care Representative, we have reached out to the airlineWe as an agency, we need to abide by airline rules for the tickets that are purchased As much as we sympathize with the situation, if the airline has not issues an exception or waiver, we are not able to offer one That being said, our agent has offered and already refudned the modification fees that was already put back on the credit card Again, we apologize for the inconvenience that this situation has caused you We consider this file closed Best regards, Customer Care Team

Good day, Thank you for your message One of our Customer Care Representatives has reviewed the file and as discussed, we are unable to offer the refund you are requestingWe need to abide by the airline rules of the ticket We have offered a Future Travel Credit so that you don't loose the complete value of the ticketOur agent has outlined the details of how this is to be utilized There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Thank you for your message.As discussed with our customer care representative, we have reviewed the file and apologize for the inconvenienceTo come up to a resolution, we had to investigate the call recordingsBecause our agent failed to advise about the USDthat would be charged a a new transaction, as a gesture of goodwill, we have refunded the x (total of USD300.00) back to the original form of payment today.The refund of USD x is not possible to process since it is the airline's fee and it is non-negotiable.Thank you for your understanding.Best regards,Customer Care Team