Bowman Contracting CO

Thank you for your message.As mentioned by our Customer Care Representative, we have reviewed your complaint and booking and apologize for the inconvenience caused by the payment processing issues with one of your credit cardsAt this point, we can confirm that your financial institution is already processing a charge-back on the transactions related to the bookings made with JustflyUnder these circumstances the case is handled by our finance team.There is no further action we can we can provide, we consider the file closed until the transaction dispute is pending.Best regards,Customer Care Team

Good day, Thank you for your message Once again, we apologize for the inconvenience but there is no possibility of a refund of these ticketsAs mentioned, we have attempted on your behalf with the airline to no avail There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Good day, Thank you for your message As discussed with our Customer Care Representative, we have reviewed your booking and complaintAs an agency, we need to abide by the rules set forth by our Airline partners In this case, Delta's policies for Hurricane Maria is what you were advised by our agent, only Future Travel Credit can be keptWe have offered you a credit for the full value of your tickets applicable for one year of original purchaseThe details were outlined in the email that was sent to you We apologize for the inconvenience that this situation has caused you There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: [redacted] (California), I sent an email to Justfly regarding my progress in obtaining a document with a doctor's signatureI stated: I am still trying to reach the doctor to ask her to sign the documentI expect this to be done by 4/Thank you for your patience.I received a response from the business acknowledging my email, stating "we will wait the doctor's note."(There is really no response made by business yet to accept or reject, as they are awaiting a document from me.)I left a voicemail for [redacted] **, asking to confirm either by email or phone that this email was received, since I received an email stating I had days to respond to email inquiry Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The charge still reflects pending since May I was told the pending charge would automatically fall off in daysToday is June but the $charge is still showing Sincerely,Dana [redacted]

Good day, Thank you for your message As discussed with our Customer Care Representative, we have listened to the phone conversation with our agentThere was no mention of the modification charge on the call, therefore we have refudned the fees to the card that was used at time of booking There is no further action we can provide, therefore we consider the file resolved Best regards, Customer Care Team

Good day, Thank you for your message and feedback Upon review of your booking, there was a two way trip booked and there was a review page before confirming the booking to ensure all the details were correctThe total price was indicated as 569.00$The policy is put in place to have the ability to cancel within 24hours and not a free service as most of our tickets are non-refundableThese details are also indicated in our Terms and ConditionsWe have already lowered the modification fee to help with this frustration of the misunderstanding We apologize for this inconvenience but we are not able to refund the remaining 25$ for the cancellation We consider the file closed Best regards, Customer Care Team

Good day! As previously mentioned, we are unable to offer you the refund you are seekingWe have offered what we could to help with the compensation At this time, we consider the case resolved Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, Customer Care Team

Good day, Thank you for your message One of our Customer Care Representatives has reviewed your fileAfter verifying with the airline, the ticket is not eligible for a full refundThere would be a penalty attached per traveler As per our agent, you will be receiving a refund for the miscommunication during the call for penalties from the airline directly as well as the modification fees from JustFly through pay-pal Thank you for your feedback and we consider the file resolved Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: the company has completely misrepresented what happened and flat out lied in their responseThis company is the worst I have ever dealt withI was told by customer service that I could not make any changesSincerely,Jennifer [redacted]

Good day,Once again, this is not a refund we can provide without the ok of the airlineWe have resubmitted the claim to the airline but there are many cases such as yours and they have a backlog Hopefully we will have some updates soon Best regards,Customer Care Team

Hello [redacted] Thanks for reaching out We are still awaiting a response from the airline on this oneThis is sometimes a long processI have just sent out a reminder that we are in need of a response asap I will revert back shortly Thanks ***

Good day, Thank you for your message As discussed with our Customer Care Representative, we have reviewed the file and your commentsWe apologize for the inconvenience and have offered the refund that you are requesting This cheque will be processed with our accounting department and will take up to two weeks to reach you There is no further action we can provide, therefore we consider the file resolved Best regards, Customer Care Team

Good day, Thank you for your message One of our customer care representatives has taken a look at your file and has confirmed to you that there was no actual charge on the cardWhat you were seeing is a pre-authorization of the ticketThis amount will be released within the next few days if not already There is no further action we can provide therefore we consider the file closed Best regards, Customer Care Tema

Complaint: [redacted] I am rejecting this response because: The information being brought forth is not consistent with the information that I received more than several times after speaking with British Airways, Finnair, and JustFly as wellI was supposed to receive a call the Saturday after I spoke with the Justfly service representative and received no call or email until last week, apparently.Sincerely,Antionette [redacted]

Good day [redacted] , Thank you for your message After review of your file, as mentioned by our customer care representative, the booking was made on your ownThere is always a review page to ensure all details were correctly entered to avoid issues at a later dateWe can see here that the name and date of birth were entered two times identically Due to this fact, we are not able to offer the refund you are requesting We understand that it may not be the resolution you were hoping for We appreciate your feedback and regard this matter as closed Best regards, Customer Care Team [redacted] Thank you ! Sandy

Good day! Thanks for sharing the details of your recent booking experience with us.We were able to take action on your file, and process the refund as you requestedThe refund was processed and should appear on your account within 6-weeks.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, Customer Care Team

Good day,Thank you for your message and feedback.As discussed with our Customer Care Representative, the ECP was selected and our agent has explained the detailsOur Extended cancellation policy is only applicable for the fees charged by the agency directlyIt does not affect the penalties and fare difference charged by the airline in case of changes/cancellation that needs to be made after the first hoursThere was an agreement made that the ticket will be refunded less the penalty feesWe do apologize for any inconvenience this misunderstanding has causedThere is no further action we can provide, therefore we consider the file closedBest regards,Customer Care Team

Good day! Thanks for sharing the details of your recent booking experience with us As per your discussions with our Customer Care Representative, we were able to take action on your file, and process the refund as requested due to the error that was made We do apologize for the inconvenience the error has caused you At this time we consider this file resolved Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, Customer Care Team [redacted] Thank you very much! Have a great day! Sandy

Good day, Thank you for your messageWe cannot locate the Membership with this email addressWas it perhaps signed up with an other one? There are no charges on your credit card on file of 5.95$ either Please let us know if there is another account created Best regards, Customer Care Team