Bowman Contracting CO

Good day, Once again, the rules of the ticket and our terms and conditions state that a transfer is not possibleWe have attempted on your behalf with the airline to get a transfer but when using the Travel Credit, it is non-transferable nor refundableWe cannot change the name on the file, therefore the credit is only available to MsBarba We do apologize for this inconvenience but we abide by the rules of the ticket There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Thank you for your message.As discussed with our customer care representative, we have reviewed the file and apologize for the inconvenienceAs previously explained, all prices displayed on our website are subject to change at any time without prior noticeAirfare is only guaranteed once the purchase has been completed and the tickets have been issuedAirlines and other travel suppliers may change their prices without noticeThis is well mentioned on Terms and Conditions page.As we understand the frustration that this has caused you, the review page before confirming a booking is there to ensure all information entered is correct and as a matter of fact the updated prices were well displayed on the review page before the payment was submitted.In addition, our records show that the passenger was offered to void the transaction the same day for a fee of $per ticket, but declined.There is no further action we can provide, therefore we consider the file resolved.Best regards,Customer Care Team

Good day, Thank you for your message As discussed with our Customer care representative, we need to follow airline rules and they have stated that the ticket is not exchangeable nor transferableOur agent has been in contact with you to explain the terms As we apologize for your inconvenience, there is no further action we can provide in this caseWe consider it closed Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: Justfly returned the ticket cost minus the cancellation charges of $Per my last conversation with them, they are supposed to send $via [redacted] I have not yet received the amountUnless that's done, I do not consider this item as resolvedSincerely, [redacted] ***

Good day, Thank you for your message One of our Customer Care Representatives has reviewed your fileAs mentioned, there is an option we provide to be able to get a cheaper flight but some times the dates are not the exact ones you have originally requestedThese suggested dates are usually highlighted for easy viewingThere is also a review page before confirming your booking to ensure all details are correct and approved by you Furthermore, this ticket is unfortunately non-refundable and we need abide by the airline rules as we are an agency There is no further action we can provide, therefore we consider the file closed Best regards, Customer care Team

Good day, Thank you once again for your feedback As mentioned by our Customer Care Representative, there was a refund of the tickets already on your card and there was also a refund from our part for the differenceThis was processed already so if it was not received yet, it will be shortly We apologize once more for the inconvenience There is no further action required, therefore we consider the file closed Best regards, Customer Care Team [redacted] Thank you! ***

Good day,Thank you for your messageAs mentioned by our Customer care Representative, we have reviewed the details of your bookingThe cancellation of your reservation was on December 18th, 2017, this reservation was fully non refundable, therefore it was held as future credit of 2853.00$ valid until November 27,2018.At the time of re-booking Airlines additional fees may apply based on the cost of your new ticket, because your original ticket came with specific airline's rules and restrictions.We do understand that you are seeing cheaper fares online, those fares may not be eligible for purchase based on the fare rules of your previous ticket.Also note that we, as an agency, do not charge any extra fee when you want to use your future credit (online or via phone) and on the same time we can not override the airline's rules and restrictions.Please feel free to contact our customer service to use your future credit, they will be more than happy to assist you.Unfortunately, there is no further action we can provide, therefore consider the file closed.Best Regards,Customer Care Team

Good day, Thanks for sharing the details of your recent booking experience with us.As discussed with our Customer Care Representative, we were able to take action on your file, and process the refund as you requestedThere was an agent error on the information provided to you on the call The refund was processed and should appear on your account shortlyAt this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, Customer Care Team

Good day, Thank you for your message As stated by our Customer Car Representatives you have already spoken with, there was a pre-authorization from your card on the day you purchase the ticketOnce the reservation was cancelled, within in hours, the money usually falls back to your credit card anywhere from hours to a maximum of - business days The length of time depend on your credit card provider and when they release the amount immediately As we do apologize for the inconvenience, there is nothing more we can doWe consider this file closed Best regards, Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] 1, and find that this resolution is satisfactory to meSincerely, Amanda [redacted]

Good day, Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes As already discussed with our agent, we were able to take action on your file, and process the refund as requestedThe refund was processed on November 25th and should appear on your account within 6-weeks.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, Customer Care Team

Good day, Thank you for your message One of Customer Care Representatives is reviewing your file and will revert back shortly with her findings Thank you for your patience Best regards, Customer Care Team

Good day, Thanks for sharing the details of your recent booking experience with us.We were able to take action on your file, and process the refund as you requestedOne of our Customer care Representatives called and left a message for you to notify you that the refund was processed and should appear on your account.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, Customer Care Team

Complaint: [redacted] I am rejecting this response my concern is, the business will drag more time until I just lose track on this issue or I give up, I’ve been told that I’d Hear from them for many times since August please keep my case open until is resolved and all the credit refunded to me:Sincerely, [redacted] ***

Good day We acknowledge receipt of the complaint you filed.A representative from our Customer Care Team will contact you in reference to this.Kind regards,Customer Care Team

Good day! As discussed with our Customer Care Representative, we have verified with the airline and there is nothing we can offer due to their fare rulesWe have refunded our Best Price Guarantee as well as our Seat Assignment fee as a good will gesture We apologize for the inconvenience that this situation has caused you There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Good day, Thank you for your message As mentioned by our Customer Care Representative, we have reviewed your file and bookingAs we do apologize for the inconvenience of the situation, we are not able to offer the refund you are requesting as we need to abide by the airline rules We have offered however to minimize the cost by reducing our modification fees There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Good day,Thank you for your message and feedback.As mentioned by our Customer Care Representative, we justfly [redacted] do not do business with the entity justairtickets***, in fact no connections whatsoeverWe have thoroughly reviewed the case and there are no records of the client requesting the cancellation of record [redacted] with the justfly [redacted] support centerThe cancellation might have been requested with justairtickets [redacted] (which again is a separate entity and not a partner of ours)The first time the customer has contacted justfly over the phone is on 08NOV17.Furthermore the "e-document authorizing the $1063.10" complaint part is also describes a procedure different from the justfly procedures, leading to a thought that this is related to the justairtickets.com experienceThere is no further action we can provide, therefore we consider the file closed.Best regards,Customer Care Team

Complaint: [redacted] I am rejecting this response because: I just want from them after they review this to give me an answer to this matter a definite one it’s still not resolved but for them to review and get back to me shortly is ok for now I hope to get answers shortly thank you Katarzyna [redacted] Sincerely,Katarzyna [redacted]

I have been contacted by Justfly and the charging dispute has been resolved directly and the Revdex.com complaint was referenced in their email contact to me Thank you, [redacted] ***