Bowman Contracting CO

Complaint: [redacted] I am rejecting this response because: I have not recieved payment on thisI have sent repeated email to "Goerge" from Justfly and have not recieved anything backI seriously beleive they have no intentions of returning my money and they are not telling the truth!Sincerely,Douglas [redacted]

Good day, Thank you for your message As mentioned by our Customer Care Representative, we have advised you that we have found two bookings under your name which we were not aware of You have a Travel Credit with us and our agent has advised, if you wish to received a refund for the second booking, you would need to go directly to the their website As a courtesy, we have refunded the extra fees such as the modification, seat assignment and Extended Cancellation back to your credit card There is no further action we can provide therefore we consider the file closed Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: jet blue is the company who refunded my money NOT just flyAlso, there was no message left on my phone I spoke with your "representative" I have no idea how you can justify even calling him thatHe was rude, uneducated on the situation, unfriendly, and not helpful in any sensethis company needs to take responsibility for its poor actions of stealing consumers money, and not properly handling complaints Sincerely, [redacted] ***

Good day! Thanks for sharing the details of your recent booking experience with us As mentioned by our customer care representative, we do apologize for not being able to have the name correction you were requesting Charges have been voided and will fall back into your account There will not be a refund since the amount was never chargedThere was a pre-authorization charge pending that was released Hopefully the pre-authorization hold has been released by now There is no further action required on our part, so we consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Good day, Thank you for your message As mentioned by our Customer Care Representative, we have verified your file and we can confirm that the amounts taken as pre-authorizations have been cancelledSome financial institutions may take longer to release these funds, so please validate with you bank Please accept our apologies for any inconvenience you may have incurred We consider this file resolved Best regards, Customer Care Team

Good day, Thank you for your message and feedback We do apologize for the inconvenience that this situation has caused youOne of our Customer Care Representatives has communicated the response we have from the airline concerning your ticketHe has sent you all the details in an email We have also received your response requesting a full refund as you have already purchased a new ticketWe would need to get an approval here for this to take place We will have to see if this is possible and revert back with our response Thank you for your continued patience in this matter Best regards, Customer Care Team

Good day, Following the complaint filed, please note that we are unable to retrieve any booking with the information providedFor us to be able to open an investigation on the matter we need to have the booking reference ( digits reference) that was provided to you by email or the email address that was used to book the said trip Please feel free to revert back at your earliest convenienceWe will be waiting for your reply to action the file accordingly best regards, Customer Care Team

To Revdex.com: I want to inform you that today, May 21, 2017, I receive the check from [redacted] in the amount of $as my ticket refund Thank you very much for your kind assistance [redacted]

Good day, Thank you for your very detailed message and attached letterWe have all the email communications thank you as well as the notes in file from each call that came inThere were several emails sent to contact us as you were unreachableThis lets you know that we are trying to reach out and there is something we need to communicate to youYou were told once again about what portion can be refunded and it already was done at this point in timeWe do apologize if you are not content with this answer or outcome but once a ticket is "used", meaning either Flown or Missed without changes in file, the value of the ticket is forfeitedWe have done our best with the airline to get you a small portion of that back and this was the only option as we abide by the rules of the airline There is nothing further we can do for you and still consider the file closed Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: On January 26th I was contacted by someone named George from Justfly***, claiming he worked in the "french office"He promised me that I would get a refund within business daysI waited those business days and no refundI tried contacting him about times now on the phone number and extension he provided me with but the phone number is to customer service, there is no way of getting his extension number and everyone I speak with tells me he isn't availableI requested that he called me back and nothingToday is February 9th and marks business days, still no refund and no phone call from him.Sincerely,Karine ***

Good day, Thank you for your message As we apologize for the inconvenience, there are policies and procedures in place that we need to abide byWhen making a booking, there is an indication of a hour window to be able to cancel with no fees attachedThere is no record of any attempt to phone into our Customer Service until the 14th of AprilAt that point, the booking is non-refundable as seen in our Terms & ConditionsUnfortunately, there would be fees attached if there are any changes or cancellation to this booking We appreciate that this is not the outcome you were hoping for, but there is no further action we can provide Best regards, Customer Care Team

Good day, Thank you for your message As discussed with our Customer Care Supervisor, he explained that this booking was made online by you on February 11thThere is a review page before confirming your booking to help avoid any mistakesThere is also a void period within hours of booking which is stated on the site with no feesYou only phoned us on Feb 19th to advise us that the dates were not correctWe are not able to make those changes without the change fees attached We apologize that this is not the outcome you were hoping for but we are not able to provide the refund you are requesting We consider the file resolved Best regards, Customer Service Team

Complaint: [redacted] I am rejecting this response because: the telephone call is from an unknown number nd message left does not give a telephone number to return the call I am done with these people and will let everyone that this is a phony airline company who wants your credit card number Sincerely,Donna [redacted]

Complaint: [redacted] I am rejecting this response because my bank has no record of the refund being submitted for processing and no documentation has been provided to show that they have refunded the moneySincerely,Meaghan [redacted]

Thank you for your message and feedback We reviewed the booking # [redacted] as mentioned in the claim, however there was no customer and customer care interaction in regards to this fileWe would strongly advise the customer to contact our support line at [redacted] within the aforementioned hours from the time the ticket was purchased Best regards,Customer Care Team

Good day, Thank you for your message and feedback One of our Customer Care Representatives has reviewed your file contacted you concerning your complaint We do apologize for the inconvenience that this situation has caused youThere was a issue with pricing while processing the change of your ticketDue to this, we have refunded the modification fees that were charged to you You should received the funds back on your card this week if not already There is no further action we can provide, therefore we consider the file resolved Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: As I have stated over and over againJust fly advertises on their main page and is included in the documentation that just fly has provided themselves That the website states free cancellation On the contrary, when speaking with just Y, first they said free cancellation was good for only four hours, which nothing shows on their website that there was a four hour time limitThen just fly said you have to click around to find the terms and conditions and finally there is an advisory against using just fly.com from the Revdex.com northeast region itself I wish I read that advisory before ordering then I never would have used this company Sincerely,Stephen [redacted]

Good day! We acknowledge receipt of the complaint you filed.A representative from our Customer Care Team will contact you in reference to this.Kind regards,Customer Care Team

Good day,Thank you for your message and feedback As mentioned by our customer care, she has reviewed the booking and there were two fees of 75.00$ charged as a modification fee for the change of nameWe have now processed a refund of these fees back to your credit card There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Good day, Thank you for your message As mentioned by our Customer Care Representative, we have reviewed the booking and this was booked online by yourselfWe as an online travel agency, provide the details online before confirming and booking your flightsThe travel documents are the responsibility of the passenger at all times We apologize for this inconvenience, there is nothing further we can provide, therefore we consider the file closed Best regards, Customer Care Team