Bowman Contracting CO

Complaint: [redacted] I am rejecting this response because: Everything has been submittedYou have my credit card statementThere is literally nothing left for me to doThis is a jokeThis is a dispute over a relatively small amount of moneyThis is no way to run a companyCHECK YOUR EMAILI've submitted twice nowSincerely,Vito***

Good day, Thanks for sharing the details of your recent booking experience with us After review of the file, we are unable to provide you with the compensation that you are seeking due to the fact that there were two emails send with updates as seen below 16DEC- 22:[SYSTEM] Sent email with subject "Important Change(s) to your Itinerary" 15NOV- 21:[SYSTEM] Sent email with subject "Itinerary Update" Our Customer Care Representative has been trying to reach you to discuss further to no avail There is no further action we can provide, we consider the file closed Best regards, Customer Care Team

Consumer called to say issue resolved Company refunded her $& $

Complaint: [redacted] I am rejecting this response because: I will not accept the closure of this matter until I receive the check in the mail Once I receive it, I will go in and give the OK to set to resolved.Sincerely,Ryan [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The business did say that I would be receiving the check but it has not been received as of yet Yesterday 9/I made contact with JustFly to remind them of my pending check and I am still awaiting receipt While their accommodation is satisfactory in this case, I hope they change their business practice on their website and am awaiting their follow through with the check Sincerely, Nathan [redacted]

Most Recent MessageDate Sent: 1/26/11:00:AM Good day, We have no final resolution as of yetThere have been several attempts to get a response from the supplier to no avail I have asked an urgent response again Will revert back as soon as possible but reset assured that we are continually working on the file Best regards,Customer Care Team

Good day! We've looked at your booking and spoken with the airline and they have mentioned that you have gone directly to themThe tickets are exchanged for the dates your requested There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards, Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Ahmet [redacted]

Good day,The tickets were purchased online by the customer with no live travel agent interference which means that the tickets are booked with the data input by the customerTherefore, the agency cannot be held liable for the incorrect information provided by the customerFurthermore, the investigation was completed and it would not matter when the information was enteredThe customer did not review the information before submitting the paymentThe wrong passenger gender is not a mistake done by the agency As mentioned before, according to our records, our support team was called by ROY/CYNTHIA ELIZABETH on 13NOVwho expressed the concern about the namesThe agents offered to fix the passenger type code in the booking since it is not a problem, the passenger declined the offer and insisted on a refund instead Unfortunately, as it has been explained, according to Spirit Airlines - the tickets are nonrefundableWe would gladly provide the requested refund but we are unable to since the refund cannot be processed without the OK from the airline We consider this file closedBest regards,Customer Care Team

Good day, Thank you for your messageWe appreciate you bringing this to our attentionA customer care representative is working on your file and will update you soonWe appreciate your patienceBest regards, Customer Care Team

Good day! Our Customer Care Representative has tried to reach out to you to discuss your complaint and as he was, he received some rude comments and a hang up of the call He advised you that the portion of your ticket was refunded and a portion was still open for use He was trying to explain what we can do when you hung up and asked us not to phone back Since there is no further cooperation from your end to let us explain, we can not action your file further and close it Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Good day, We received your response and yes of course we reach out to our passengers directly as well as putting a response here on the Revdex.com site As mention by yourself such as the sentences below, there is a dispute with your bank concerning our chargesIn this case, we are unable to even investigate or offer any sort of refund even if we were authorized toYou may proceed with your bank in hopes that you receive the refund you are seeking Our chargeback department will be in contact concerning this "Regarding pending dispute...I have fully and completely disputed each and every charge from JustFly [redacted] on the basis that they are incorrect due to your deceptive business practices listed above.Once again, I ask for your timely resolution of this matter via a full and complete refund of all of my charges associated with these transactions." There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Good day, Thank you for your message and feedback One of our Customer Care Representative has reviewed your booking and we can see that the name correction was already done when we received this complaint We do apologize for the inconvenience that was caused due to thisOur agents were attempting to get a response from the airline on the process as we need to abide by their rules as they had an issue with the exchange of name There is no further action we can provide; therefore, we consider the file closed Best regards, Customer Care Team

Good day, Thanks for once again for your feedbackI assure you I am a native Anglophone and understand the meaning of Price AdjustmentUnfortunately, even with that being said and understood, there is still no compensation we can offer in this matter due to the fare rules There is no further action we can provide to your satisfaction and we consider this file closed Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, JustFly Customer Care Team

Complaint: [redacted] I am rejecting this response because:Sincerely,Gregory [redacted] Hello, This is absolutely outrageous, I called you and asked you before leaving to change the flight ticketA girl from the french company tried to reach out to you and without any answerNow you are offering me dollars!!! The minimum you should offer me should be "an airport tax refund for unused flight ticket Yes I am saying the minimum because as you should know there tax refund on unused flight ticketI expect the best from you guys as people expect the best in my jobI would like to receive half of the money of my flight ticket for not using the return and calling over a month and having people not responding or saying they can t do anything because they don t want to Best regards

Good day, Thank you for your message One of our Customer Care Representatives is currently reviewing your file and complaint We will revert back shortly with a response Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because the company has been very disrespectfulTo get an answer from them took writing to the Revdex.comThey would hang up their calls with me while on holdThey told me one thing and did anotherI will never use this company againPurchasing my flight through them was a mistakeThey are representing the airlines and falsely provided informationSincerely, [redacted]

Good day, Thank you once again fr your feedbackI have sent you an email for you to be able to log back into your booking and when you click on Manage my Booking, you can see all receipts, refunds or charges to your credit cardThis is an automated system and shows all charges The change was refunded as mentioned and there was no separate charge 31.94$ There is no further action or refund we can offer here, therefore consider the file closed Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: In that case I would like to request that justfly.com returns the money that I paid for original tickets in the amount of as I had to purchase new tickets for my parents from New York to Seattle part of the trip Sincerely,Galina***

Good day Lance,As our Customer Care Representative already informed you, this reservation is already cancelled and a refund amount of $296.37USD has been processed on your account.There is a fee of $150USD for the cancellation and an airline penalty amounting to $200USD that has been deducted on the total amount of the ticket This payment may take a couple of weeks to show up on your statement so we appreciate your patience At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center Regards,Justfly Customer Service