Bowman Contracting CO

Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAs long as they refund the extra unauthorized charges as they said in their email to me, I am happy with the resolution.Sincerely, Jesse [redacted]

Good day, Thank you for your message As discussed with our Customer care Representative, we have reviewed your file and have offered the refund requested We apologize for any inconvenience that this situation may have caused you There is no further action we can provide, therefore we consider the file closed Best regards, Customer care Team

Good day, As mentioned by our Customer Care Representative, we have informed you that it is not possible to be able to offer details on all the ***'s that our passengers would need to travel around the world We offer many flights which would make this impossible to ensure the details are always correct and up to dateFor this reason, we offer the link to ensure that your documents and questions are answered accordingly We have contacted the airline on your behalf but they have refused a refund for this matter Again we apologize for the inconvenience but we cannot refund the amount due to a lack of the proper documentation Best regards, Customer Care Team

Good day, Thank you once again for your messageWe do apologize for the delayWe are awaiting a response from our supplier We will revert back as soon as we get a response from them We appreciate your patience, Best regards, Customer Care Team

Good day, Once again, we apologize for the inconvenience that this situation caused you and we will definitely take the comments for feedback on our agents As previously mentioned, the refund has already been in process as requested regardless if it was on our end or the airlinesThere are certain fare rules that we need to abide by and this one is the refund is direct from the airline At this time, there are no further actions that we can offer therefore we consider the file resolved Kind regards, JustFly Customer Care Team

Good day, Thank you for your message As discussed with our Customer Care Representative, due to a system error, the class of service was booked in errorWe have put the refund in process and you should be receiving the funds within 6-weeks There is no action required on our part, so we consider this file resolved on our end Should you have any additional questions, please do not hesitate to contact our Support Center.Regards, Customer Care Team

Good day, Thank you for your message One of our Customer care Representatives already reviewed this file when you called into our call center As she has informed you, our agent had provided you with several option to help with the airline schedule changeThe option were provided for a full refund of the ticket, a use of the ticket for a Future Travel or to travel with the schedule change given There was a refusal to all options, a request to leave the booking as it was and then a no-show to the flight on the day of travel This ticket that was purchased was non-refundable therefore it has lost its value now that it was tagged as a no-show by the airline There is no action we can provide as the rules come from the airline We consider the file closed Best regards, Customer Care Team

Good day, Thank you for your message As mentioned by our customer care representative, we have reviewed the file and listened to the call recordingWe have gone ahead and processed the refund of the difference in the quoted priceThe refund was processed on February 28thYou should receive the funds within weeks We appreciate the feedback and consider the file resolved Best regards, Customer Care Team

Good day, Thank you for your message We were able to take action on your file, and process a partial refund as discussed with our customer care representativeWe have attempted on your behalf to obtain a waiver from the airline to no availWe have however, offered the seat selection and the Best Price Guarantee for both bookings There is no further action required from our end, therefore we consider the file resolved Should you require any additional information, please do not hesitate to contact our Support Center Kind regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: this is a brazen lieThe price did NOT change from the vendorIf you read what I wrote you'll see that after booking one ticket I went back to see the original price still thereWhile booking it a second time (for my wife) the exact thing happenedWhile You may consider the case closed and could care less ong as you got your money, rest assured that people all over the world will know that your scamming peopleI googled your company and general consensus is that your an illigitamite company scamming peopleI await the day for your coming downfallSincerely,Avraham [redacted]

Good day, Thank you for your message One of our customer Care Representatives is currently reviewing your booking and complaint with the Future Travel Credit information provided We will revert back with a response shortly Thank you in advance for your patience best regards, Customer care Team

Good day, As we do apologize that you feel the resolution is not adequate for this matter however we need to abide by the fare rules that are set by the airlinesAgain, as stated previously, the price of a ticket is not guaranteed until the tickets are issues and sent to you We appreciate your feedback about our site and regard this matter closed Best regards, Customer Care Team

Good day, Thank you for your message We would like to review your file but we are unable to locate your reservation with the information provided in this complaintMay we please request a booking number of a email that was used at time of booking? Once received we can go ahead and investigate your claim Best regards, Customer Care Team

Good day, Thank you for your message One of our Customer Care Representatives, we have reviewed your bookingThe notes we have on file state that there were no changes made when you first called within the void period, but rather after this time had lapsed We are not able to offer a free cancellation or change after this periodWe see that you have started a charge back with your bank so we are not able to move on this filePlease verify with them if this refund is an option as it is not from our end There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Good day, Thank you for your message and feedback We are very sorry to hear the situation that you had to go through As mentioned by our Customer Care Representative, we have attempted with the airline to have a refund offered to no availThere were advisories sent out but this situation was not accepted for refund This is not something that we can control, unfortunately We have however mentioned that we will continue to pursue this with the airline to see if there is anything we can get for this unusual circumstance Best regards, Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and Thanks for taking my voice to right person in Company Initially when I called up then also they were saying that we will listen the calls and will get back to youBut the fact is no one comes back Can you please ask them when are they going to revertSo that we can make sure that they will do something on their end and will definitely respondTill the time we did't get any reply from them, I request you to please keep this complaint open Sincerely, Charanjeet ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Heather [redacted]

Complaint: [redacted] I am rejecting this response because:Thank you for your response, however I am rejecting the response Since September 27, I have repeatedly been told by Justfly that I should be receiving my refundFirst it was 6-weeks, then it was 7-days, then daysAs of today, I have not received my refund and believe they are just lying to me to get me off the phoneI am tired of their empty promises and will not be satisfied with any response until I see/receive the refund back into my account that is dueThey were able to take my payment immediately, therefore they should have no problem refunding me for a service I paid for and never received because of their error.Sincerely,Levi [redacted]

Good day, Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes As mentioned from our customer care representative, we are in need of a copy of the medical note about your health issue so we can see with the airline if we have the possibility of waiving the penalties for changesThis is not guaranteed but we will attempt it on your behalf Until we receive these documents, we are unable to move forward with this complaints Looking forward to hearing from you by responding to the agent email with the letter Best regards, Customer Care Team

Good day, Thank you for your message We are sorry for your loss and appreciate that the situation is not idealThe tickets purchased were non-refundable as stated at the time of booking, even for unforeseen events We have contacted the airline on your behalf but have not been able to secure the refund you are requestingWhat they were able to do was keep you a credit amount with no change fees upon bookingThis is an exception that they are making due to the circumstance There is unfortunately nothing further we can offer and consider the file closed Best regards, Customer Care Team