Bowman Contracting CO

Complaint: [redacted] I am rejecting this response because: I just want from them after they review this to give me an answer to this matter a definite one it’s still not resolved but for them to review and get back to me shortly is ok for now I hope to get answers shortly thank you Katarzyna [redacted] Sincerely,Katarzyna [redacted]

Good day, Thanks for sharing the details of your recent booking experience with us.Our Customer care Representatives is in communication with the supplier to attempt a refund on your behalfHe will revert back to you once we have the final decision and action taken.Kind regards, Customer Care Team

Good day, Thank you for your message and feedback We do apologize for the inconvenience of this situationWe do see that the names was combined but cannot acknowledge that it was done by our agentThe booking was indeed voided and no fees were chargedThis is a authorization taken on your card that is out of our control to release even if we wanted toYou could see with your bank if there is a way to speed this process up to help in your next purchase One again, we do apologize but there is nothing further we can do for you and consider this file closed Best regards, Customer Care Team

Good day, As previously mentioned, we have processed the refund of the modification feesThe Insurance is not refunded from our end therefore it would not pertain to this complaintWe have done what we could from our end to meet your request There is no further action required on our part, so we consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards, Customer Care Team

Good day, Thank you for your message We are trying to locate your booking with no luckWe request a booking reference number to proceed with looking into your complaint further We look forward to hearing from you soon so we can proceed Best regards, Customer Care Team

Good day, Thank you for your message and feedback One of our Customer Care Representatives is currently reviewing your booking and will revert back shortly with a response Thank you for your patience best regards, Customer care Team

Good day! As per your discussions with our Customer Care Representative, his research on the file reveals that this was a booking that you had called in to cancel your seat assignment right away within the hours but not the actual booking There is a hour cancel policy and the second time you phone in, it was passed that time frameAs a Travel Agency, we have to follow what the airline rules stateThe ticket is non-refundable with available FUTURE TRAVEL CREDIT Our agent has sent an email with the complete details There is no further action required on our part, so we consider this file closed Should you have any additional questions, please do not hesitate to contact our Support Center Regards, Customer Care Team

Good day, We have received a copy of the complaint you lodged pertaining to your recent bookingOur customer care representative has tried to contact you to no availThe flight has already flown therefore, there is nothing the airline can offer We apologize for the inconvenience At this time we consider this file closed Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: NEVER WHEN ASKED IF THERE WOULD BE A CANCELLATION FEE DID THEY EVER SAY THERE WOULD BE UNACCEPTABLE! IT IS NOT LISTED ANYWHERE ONLINE ALSO NOT TO ALLOW A SERIOUS FAMILY EMERGENCY (GRANDMOTHER TERMINAL AND ON HOSPICE) IS NOT ACCEPTABLE THEY DO NOT MAKE THIS CLEAR I am aware that the travel insurance company is waiting on me to cancel with JUST FLY but I really want them to waive the fees RIDICULOUS! Horrible company Travelocity and the much better companies allow for family emergencies JUST FLY CAN REACH ME AT [redacted] Sincerely,Danica [redacted]

Complaint: [redacted] I am rejecting this response because: At this point, the trip in question is weeks awayAll accommodations have been made and I do not want to be changing anything Thanks Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The company represented that this was a round trip plane ticketI believed I purchased a round trip ticketThe company actually purchased two one way ticketsThere is a fee for using this ticket in the future that should apply to a round trip, because this was purchased as two one way tickets the fee is twice as the fee should be for a one way ticketAlso the company represents on their web site the ability to purchase cancelation insuranceI paid for all the forms of cancelation insurance offered by this companyAnd than was told that not only did the cancelation insurance not apply but that that there was another $fee to even attempt to use this ticket at a later date I was told by the airline that round trip tickets were not to be purchased as two one way tickets If you go look at there web site, it is very clear to see the button for purchase of either a one way ticket or a round trip ticketThere is not button for two one way tickets to equal a round trip.Sincerely,Patricia [redacted]

Good day, Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes As already discussed with our agent, we were able to take action on your file, and process the refundThe refund will be processed and should appear on your account shortly.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meSincerely, Brittany [redacted]

Good day, Thank you for your message One of our Customer Care Representatives is currently reviewing your booking and complaint We will revert back shortly with a response Thank you in advance for your patience Best regards, Customer Care Team

Good day, Thank you for your message and we apologize for the delay in the official response As mentioned by one of our Customer Care Representative, we have reviewed the booking and it was cancelled and a Future Travel Credit was offered Our Customer Care Representative has explained at the time that at the time of re-booking, additional airlines fees may apply based on the cost of your new ticket, because your original ticket came with specific airline's rules and restrictionsThe fare you are seeing online may not be eligible for purchase based on those rules and restrictions Please feel free to contact our customer service to use your future credit, they will be more than happy to assist you There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

I still have not received the $refund check the company had promisedIt is to be made out and sent to: Ryan [redacted] *** It has been over two weeks since I spoke with them on the phone and they promised the refundCan you please ask them to tell me what date and where the refund was mailed to? Thank you, Ryan

Good day,As mentioned previously, we are still in the process of working on this file with the supplier to ensure the refund amountWe did not say that it was approved as of yet.Once we have the response, we will be sure to update you.Thank you for your patience.Best regards,Customer Care Team

Good day, Thank you for your message As discussed with our Customer Care Representative, we have confirmed the refund was processed on the 5th of AprilThis amount will be put back on the card that was used at the time of bookingThe usual time frame is within two billing cycles There is no further action we can provide, therefore we consider the file resolved Best regards, Customer Care Team

Good day, Thank you for your message One of our Customer Care Representatives has reviewed your file and listened to the call recording at the time of bookingThere was no question about the baggage on your partWe do however offer a section in our Terms and Conditions about this policy as follows: Baggage Policy: Baggage allowance and policies differ by airlineYou are responsible for verifying the baggage policy before your departureWe are attempting to display accurate baggage fee information but accuracy is not guaranteedBaggage fees are not included in the cost of your tripBaggage allowance and restrictions will apply to all airlines and are subject to change at any time As we do apologize for the inconvenience, we do no control the fees that the airline charges for baggage or seat selectionThat being said, we have gone ahead and refunded the seat selection portion as a gesture of good will for this one occasion There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Charles [redacted]