Bowman Contracting CO

Complaint: [redacted] I am rejecting this response because: [redacted] From: Brandi Rodriguez [mailto:[email protected]] Sent: Tuesday, February 14, 6:PMTo: info Subject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Complaint [redacted] [redacted] No, this issue has not been resolved [redacted] refuses to respond to myself, or the AZ Attorney General I am about to call the CA Attorney General and then process a lawsuit in order to get my money back [redacted] refuses to respond to all parties at this point and the complaints against them are piling online with their faulty products Please give me a call if you need to, [redacted] Brandi [redacted] Sincerely,Deborah Vanadia-mims

Good day, Thank you once again for your feedback As previously stated, we have stated our policies at the time of bookingThe fact that the Extended Cancellation Policy was purchased, saved you some other cancellation fees We apologize once more for the inconvenience but we are not able to offer any refunds on this booking We consider the file closed Best regards, Customer Care Team

Good day, Thank you for your message and feedback One of our Customer Care Representatives have reviewed your booking and as mentioned there was no agent interventionThis booking was done online and the system automated the ticket that was requested The dates could not have been changed by anyone Unfortunately, the only solution would be to purchase the multi-city tickets you require There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: I was told I would have a refund in to weeks It has been weeks, unacceptable.Sincerely, [redacted]

Good day, Thank you for your message and feedback We do apologize for the inconvenience of the delayed refund although this was not in out controlThis process from the airline can be a lengthy processThe usual time frame is 6-weeks We have verified once more and the refund was processed yesterday, March 5th to the card that was on file at the time of bookingThis refund should be showing up on your card shortly There is no further action we can provide, therefore we consider the file closed Best regards, Customer care Team

Good day, Thank you for your message One of our customer care representatives has reviewed your fileWe have requested a refund on your behalf to the due to the unfortunate situationThey have informed us that the claim went through and you should received it within the coming week Our agent sent all pertinent information on how to see the status of your claim in the meantime There is no further action we can provide, therefore we consider the file resolved Best regards, Customer care Team

Good day, Thank you for your message We take your feedback for coaching purposes to better service our passengers As per the review of your file and communication with the airline, the charges to your schedule were already done directly with themThere are no fees that were attached There is no further action required, therefore we consider the file closed Best regards, Customer Care Team

Good day, Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes As already discussed with our agent, we were able to take action on your file, and process the refund as requestedThe refund was processed and should appear on your account within 1-billing cycles.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: I'm not receiving a response from the actual owner(s), but through employed staff membersIf I don't hear anything in regards to a refund (nothing less) within the 7th of April I will have exhausted all avenues and will be seeking Legal assistance as I have worked for a Legal service for more then years with over Esqin which I'm sure one or more would be of interest to represent me under contingencyI'm sorry, but your not in your right's to with hold funds paid in advance for services not renderedSincerely,Jack [redacted]

Good day, Thank you for your message As mentioned by our Customer Care Representative, we have reviewed the booking and you have made this booking error on your endThere is a charge for any changes made to a booking as explained and you have refused the assistance from our agent We are not able to offer the refund you are requesting due to this fact, therefore we consider the file closed Best regards, Customer Care Team

Good day, Thank you for your message One of our Customer Care Representatives is currently looking over your booking and complaintWe will revert back shortly with our findings Thank you for your patience Best regards, Customer Care Team

Good day! We have received a copy of the complaint you lodged pertaining to your recent booking.A review of your file reveals that this was a booking that you made online, and on your ownPrior to finalizing your booking, there is a review page that gives you the opportunity to look at all the components of your trip (name,dates/price/flights, etc)This extra step is to avoid errors We do apologize for the inconvenienceOur agent has also attempted a refund on your behalf with the airline bu had no luck as the booking was made with the details you entered There is no action required on our part, so we consider this file resolved on our end.Kind regards, Customer Care Team

Good day, As per your discussion with our customer care representative, we have provided the alternate dates and have exchanged your ticketsYou have already received the tickets requested There is no further action we can provide, therefore we consider the file resolved Best regards, Customer Care Team

Good day, Thank you for your message We appreciate your frustration and the inconvenience that this has caused you but our Customer Care Representative has clearly outlined the facts in her communication with youShe has sent you all the pertinent snapshots as requested and has also sent the terms where it states that the price is subject to change at any given momentThis is due to the fact that we as an agency rely on the airlines prices which as subject to changes as well until the ticket is issued There is unfortunately nothing we can offer you due to these terms put in place We consider the file closed Best regards, Customer Care Team

Good day, Thank you for your message As discussed with our Customer Care Representative, we have reviewed your booking and the showed you where the details for the cancellation are mentionedThere was no purchase of our Extended Cancellation policy to enable the cancellation within hours We have gone ahead and refudned you the amount requested as a one time good will gesture There is no further cation we can provide, therefore we consider the file closed Best regards, Customer Care Team

Good day, Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes As already discussed with our customer care representative, we were not able to take action on your fileAs mentioned in our Terms & Conditions, we have no control over the price changes on the siteAs much as we are apologetic for the inconvenience, we can not offer any compensation There is no further action required on our part, so we consider this file resolved Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, JustFly Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I am not satisfied with the explanation from the company as to how such a billing error could have occurred I am concerned that this company is preying on other consumers who may not have had the knowledge, energy, or initiative to file a complaint In such cases, this company earns a quick, ill-gotten buck I am now aware that Revdex.com has previously posted a public warning about this company's practices I hope my complaint can serve as further evidence in any future investigations or filings against this business Sincerely, Matthew [redacted]

Complaint: [redacted] I am rejecting this response because: I personally contacted United Airlines within hours of my booking to cancel, however they could not give me a refund as they had not received my paymentJustFly was in possession of my funds, and still isI want a complete refund of my money Sincerely, [redacted] ***

Good day, Thank you for your message As discussed with our Customer Care Representative, we are a travel agency and need to abide by the rules set by airlineThe request you have made is not an option as if you do not show for one portion, the other is automatically forfeited and have no value In terms of getting your booking cancelled and refunded that will not be possible as your ticket is 100% non-refundable as stated at time of booking There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Good day, Thank you for your message and feedback As stated in our Terms and conditions, we are within our right to charge a fee even within the hours of cancellation as an agency That being said, we have now refunded the modification fees as a one time gesture of good willThis amount will show up on your card within the next days There is no further action we can provide and consider the file closed Best regards, Customer Care Team