Bowman Contracting CO

Complaint: [redacted] I am rejecting this response because:I've received information from my bank that these charges were fraudulent and this company attempted to fraudulently charge my credit card almost 8,Luckily my bank noticed the charges were fraudulent and denied most of themThey have reversed the charges as fraudulentThey say I made the reservations which is true but I did not authorize any charges and not only did they attempt one charge but according to my bank they attempted up to charges that were not authorizedWhen I called the company and was on the phone for two hours I recorded itI told the rep the charges were fraudulent and they were a scam the rep agreed and said yes go ahead and have your bank reverse all chargesI want no further contact with this scam company and my bank fraud department had handled the unauthorized chargesThe Revdex.com should not allow this company to operate in the US based on my complaint and the countless others they have sccammed and filed complaintsLesson learned that this company is fraudulentSincerely,Robert [redacted]

Good day, Thank you for your message As mentioned by one of our Customer Care Representatives, we have reviewed your bookingAs we sympathize with your situation, upon review, there was no attempt to call in right when the booking was made incorrectlyThere was a purchase of our Extended Cancellation Policy but this policy is to be used within the first hours upon bookingYour booking dates was Novand the call came in on Dec Again, we do apologize for the inconvenience but we are unable to offer the refund you are seeking due to this policy We consider the file closed Best regards, Customer Care Team

Good day, Thank you for your message As per the discussion with our customer care representative, we were able to take action on your file and get the refund processedThe refund was processed yesterday from the airline and it should be back to you within 2-weeks directly on the card used at time of booking There is no further action required, therefore we consider the file resolved Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: With all due respect, this company is just ripping off customers I have made several attempts to contact a customer service rep to no availI spoke on the phone with someone nearly two weeks ago, followed up via email and was told that I would be personally contacted by the same repIt has been weeks and I don't have a responseI have never dealt with such an unprofessional company I have submitted all requested documentsAgain, this is a refund for something that should have never been charged in the first place Revdex.com, please investigate furtherSincerely,Vito***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey have corrected their error at no further charge and I have been confirmed that my original request has been fulfilled.Sincerely, Claudia***

Good day, One of our Customer Care Representatives has reviewed your booking and have sent you a response upon this reviewYour booking was on February 14th 2017, we received no calls or reports of inaccuracy until Dec 15th, several months later.However we reached out to the airline, as you already know the airlines are the rightful owners of the ticket, they have the final say.We reach out to Virgin Atlantic on your behalf and they are saying 'fare rules will apply" meaning your ticket is non-refundable, the flight left with your seats listed as un-cancelled and occupied for any reason that is not their faultTherefore your both tickets were tagged as "no-show" meaning forfeited.We do apologize however there is nothing further we can do as this is for the airline's decision We consider the file closed Best regards, Customer Care Team

Good day, Thank you for your message and feedback We have attempted to get an exception from our partners at CSA concerning your converge and they have not approved a refund or cancellation of these policies They have confirmed this to you as well due to the fact that you are still going on this trip and you have selected these polices We do apologize for the inconvenience, but there is nothing further we can do We consider the file closed Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: JustFly responded that I could have contacted them after I received the Reservation Confirmation, I would have contacted them right away if I had caught the error I did not discover the Flight reservation was incorrect until 12/when I was making arrangements to be picked up at the Airport They claim they are unable to change the flight reservation or refund the money for the Tickets because they are following Airline guidelines I spoke with a Supervisor from Delta Airlines on 12/4/when I noticed the error in the flight reservation who informed me that JustFly.com would have to change the flight reservation or give me a refund The Supervisor at Delta informed me that guidelines for flight reservations through Delta do not apply to third-party companies like JustyFly.com There are several other people who were scammed by JustFly [redacted] and it is noted on the Revdex.com website as well as a site for JustFly*** Sincerely,Sheila [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although it has taken over two weeks since I purchased the tickets, and I will not receive the credit to my account for 6-weeks, justfly has agreed to refund me the cost of my ticket Thank you for your assistance with my complaint Sincerely, Kirsten [redacted]

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***

Good day, As mentioned by our Customer Care Representative, we have reviewed your booking and have sent you an email with the details of our findings As a travel agency, we cannot price match as we abide by the prices from the airlineThe prices are subject to changes at anytime as stated in our terms and conditionsThese terms were accepted at the time of booking We do apologize for any inconvenience but we cannot refund the difference in fareYou confirm this fare and accepted the terms and conditions when you purchased the ticket There is no further action we can provide therefore we consider the file closed Best regards, Customer care Team

Good day, Thank you for your message As discussed with our customer care representative, they have reviewed the file and communicated with the airlineThey have informed us that there has been a delay in the refunds to our passengers due to a surplus of route cancellations As mentioned, the refund was already processed and should be in your account within the next couple of days.Thank you for your patience and feedbackWe consider the file resolved Best regards, Customer Care Team

Good day, Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes As already discussed with our agent, were not able to take action on your fileWe have pulled the call recording and there was no mention to our agent to cancel the reservation in that conversation or any There is no further action we can provide, therefore we consider this file closed.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, Customer Care Team

Good day, Thank you for your message We are unable to locate your bookingPlease do provide us with your booking number or email that was used at the time of booking We look forward to hearing from you so we can investigate further Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: each person I speak to gives me a different storyYou charged my debit card without authorizationYou've had multiple complaints already from Revdex.com, I had to change my debit card because of your companyYou should be shut downYour company is a scam, and is scamming innocent people out of money with made up charges and charges their cards hoping they don't noticeSincerely,Samantha [redacted]

Good day, Thank you for your message As per the discussion with our Customer Care Representative, we have offered to refund the modification fees as requestedThis amount was processed back on the card that was used at time of booking There is no further action we can provide therefore we consider the file resolved Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: Besides that [redacted] did not do anything to resolve the problems, I also did not get a possibility to reserve seatsThe original seat reservations that I had chosen during the booking for the flights to the destination are goneI did not get a chance to create new seat reservations.Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Fainory [redacted]

Good day Hanna, Thank you for your messageWe sincerely apologize for this situation Our Customer Care Representative has tried to reach you and has not had any luck We would need to get some details from you to investigate this matter further Please respond back to the agent to be able to resolve this matter Best regards, Customer Care Team

Good day, Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes As already mentioned by our agent, we were able to take action on your file, and process the refundWe apologize for the error on behalf of our agent At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, Customer Care Team