Bowman Contracting CO

Good day,
Thank you for your message.
As mentioned by our Customer care Representative, we have reviewed the booking and the ticket is non-refundableThere was no option to refund the ticket, rather use it for Future TravelWe have offered the modification fee back and was already returned
to your card.
There is no fee of 240$ on our end so again, please do let us know if this charge actually posts.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,Thank you for your message.One of our Customer Care Representatives is reviewing your complaint and bookingAn email that requires your attention was sent on 15NOV17.Please revert back with a response asap.Best regards,Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us
A customer care representative is working on your file with the supplier and will update you soon. We appreciate your patience. Best regards,
Customer Care Team

Thank you for your message.As discussed with our customer care representative, we have reviewed the file and spoke to the airline as wellAs per Alaska Airlines your ticket is used
There is no possibility that we can offer you the refund you requested under these circumstancesIn case you are
sure the card has been used for unauthorized charges - kindly contact your financial institution
Best regards,Customer Care Team

Good day, Thank you for your message As discussed with one of our Customer Care Representative, we have investigated your file and booking We have already refunded the inbound portion of your flight which will show up on your card within weeksHowever, as explained, there
is no possible way to get the outbound portion refunded as you boarded the flight There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Complaint: ***I am rejecting this response because: It appears that your company is violating laws set by the US Federal Trade CommissionIt is illegal to take my credit card information and pass it along to another merchant to complete a transactionI have contacted American Express who has encouraged me to contact your companyI attempted to call your company but cannot get through on the phone to anyone in your corporate office
Please advise.
Sincerely,Albert***

Good day,
If there is no booking actually made, there is no record to be foundWe do state in our Terms and Conditions, that the price is subject to change at any moment prior to the issuance of the ticket.
As per our Terms:
PricesAll prices displayed on our website are subject to change at any time without prior noticeAirfare is only guaranteed once the purchase has been completed and the tickets have been issuedAirlines and other travel suppliers may change their prices without notice.If a price increase occurs after you have made a reservation that affects your travel package, we will notify you of the price increase before taking any further stepsHowever, no price increases will affect your travel package once your reservation has been finalized
We do apologize if there was any miscommunication from our phone agents
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us.As discussed with our Customer Care Representative, we have contacted the airline to have the amounts refudned to you for the bought ticketWe are awaiting their response
You will be contacted once we have that
response to close your file
kind regards
JustFly Customer Care Team

Complaint: ***I am rejecting this response because:Because I want a full refund from my airline ticket , I bought insurance and I can summit all my medical record and doctor notes Im not able to fly , I bought unaurance in case an emergency happens I will be covered, I try to contact you ,they said they will refund the money , I submit the doctor notes,
But it’s been a year and I still don’t have any response Grether***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Pamela***
PS:
They did try and charge me $on my VISA for a seat assignment fee, which I disputed and have been reimbursed for. I alredy had a seat assignment
Thank you for your help on this matter!
Pam

Good day,
As per the discussion with our customer care representative, we are working with the airline to resolve this issueAs you know, at the moment, this is in their hands as they need to provide us with a waiver for the refund if they allow it
We have no control over this at this time and are awaiting to hear back from British AirwaysOur agent will continue with this complaint on your behalf.
There is no further action we can provide for this complaint from our end, therefore we consider the file closed
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:
This
message from Justfly.com is just a notice that a customer representative is looking into my complaintThis is not a resolution of my complaintIt is just a notice telling me to continue waiting for Justfly,com to investigate the issue
An acceptable response would be receiving a refund to my credit card as requested
Sincerely,Kolin***

Good day,
Thank you for your message.
Upon reviewing your booking, this was a voided ticketIn this case, it would not be a refunded amount on your card, rather a transaction was reversedThe amount should have appeared as an authorization amount and since the void happened shortly
thereafter, it would have disappeared within the same day depending on your bank. There should not be any actual charge of that amount on your cardPlease verify your statements and if by chance you do see this, send us the statement.
I have resent you by email the cancellation email so you may go in Manage My Bookings and see the receipt of the voided amounts.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback.
As mentioned by our Customer Care Representative, we reviewed your complaint and booking and have made the exception in refunding you the fees.
These fees are advised at the time of booking which were accepted but as a one time
courtesy due to the circumstances, we have refunded the amount requested and may already be back on you card.
We consider the file closed
Best regards,
Customer Care Team

You are requesting the newly purchased flight from Chicago to Warsaw. I requested the travel agency Polamer to provide an itemized receipt of the Chicago to Warsaw flight per passenger. It is attached in this e-mail so now you are aware of how much I had to purchase my new flights due to your inability to inform me in a timely manner or even assist me in scheduling a new booking at a fair price (your sales associate was quoting me $3,per person and not even offering me a travel credit!).
As a third party you have a responsibility to inform your customers in a timely manner. Once again, according to the timeline below you failed to inform me causing me to have to purchase a very high ticket price only weeks away from my flight. I am a paying customer who wanted to visit my family for the holidays. You have caused me financial and health distressI lost $1,right before I need to purchase holiday gifts, including gifts for children. Whether or not AirBerlin filed for bankruptcy does not exclude you as a travel agency from informing your customers of the situation. Polamer personally called their customers and arranged new flights for themI found out on my own after receiving an erroneous automatic message from JustFly.com past the date of the closure so I had no ability to contact themThe message you sent didn't even have my accurate flight information.
Below is the timeline of events:April 29, 2017: I purchased Air Berlin airfare from ORD to WAW for $1,via *** for two peopleMay 1, 2017: The amounts of $and $were posted to my Chase account with the merchant labeled as *** August 15, 2017: Air Berlin filed for bankruptcy October 28, 2017: Air Berlin discontinued air traffic service and is no longer accepting any new bookingsNovember 2, 2017: *** sends a one and only e-mail regarding my itinerary/airfareThe subject was, “Itinerary Update.” The message of the e-mail stated I needed to contact Air Berlin as soon as possible to discuss new flight options. This was not an option since their customer service center closed on October November 13th: I called*** after researching Air Berlin’s situation. I was told an e-mail was sent about my itinerary. I did not see the e-mail until this date which caused further delay of a new purchase. I was not given credit towards my account or a refund. I had to race to a travel agency to purchase new airfare
Your $USD travel credit per person is useless and not what I requestedI have no plans of making any future purchases through your company. I want to receive a full reimbursement from your company and atleast a portion of my the new flights I had to purchase (at no fault of my own). You are the liable ones in this caseIt goes beyond AirBerlin ceasing their operations, I purchase my flights through *** **
The financial institution I used to make my purchase does not matter because *** was the merchant. It falls in your responsibility, not theirsThe financial institution does not have to reimburse me, the merchant does (as shown on my statement).
In addition, it has been several days since your e-mail and I have yet to see a credit of $per person on the account I used to make the purchase.
I will not rest until I have my reimbursement, I don't care how many days, weeks or months it takes of even legal recourse. Or even worse how many uniformed *** associates I have to explain my situation (so far I'm at 4). Your company has no shame in treating its customers this way. Your customer service in handling this case has been the worse I have ever dealt with by any company. I have warned all of family, friends, work colleagues, and any one I know who is remotely considering to use a third party travel agency to never book with you guys
Once again, I am seeking FULL reimbursement of the $1,for the AirBerlin tickets (other third party travel agencies have worked with their customers and reimbursed them) AND I am seeking reimbursement of the additional costs I had to endure to your poor response system.
Attached are the documents you have requested, again. There is sufficient proof to show the timeline and payments are at your fault

Complaint: ***I am rejecting this response because: I received acknowledgment that a refund will be given in April and after many calls, I have received and many apologies for the delay but I still have not received the refund. Sincerely,*** ***

Good day,
We do apologize for the delay but we assure you that the refund is being processedUpon checking with the airline, we can see that the refund was not processed when the first request came in, and rather a couple weeks ago.
One of our Customer Care Representatives has been trying to reach you to explain this to no avail
As the refund has already been processed, there is no further action we can provideWe consider the file closed.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meSincerely, Fatuma ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Ahmet***

Good day!
Thank you for your message. We appreciate you bringing this to our attentionA customer care representative is working on your file and will update you soon. We appreciate your patience. Best regards, Customer Care