Bowman Contracting CO

Good day,Thank you for your message and feedback.As mentioned by our Customer Care Representative, we have reviewed your claimAs we understand the frustration that the void fees might have caused, the review page before confirming a booking is there to ensure all information entered is
correct and the applicable fees are mentioned in our terms&conditions:
"For U.Sbookings, even if your ticket is nonrefundable:Within hours of purchase, you may cancel your booking and receive a full refund, subject to our cancellation fees."
We are unable to offer the refund you are requesting as the charged fees are part of the policy. There is no further action we can provide, therefore we consider the file closed.Best regards,Customer Care Team

Good day,
Thanks for once again for your feedbackI assure you I am a native Anglophone and understand the meaning of Price AdjustmentUnfortunately, even with that being said and understood, there is still no compensation we can offer in this matter due to the fare rules
There is no further action we can provide to your satisfaction and we consider this file closed
Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
JustFly Customer Care Team

Good day,
Thank you for your message
Our customer care team has reviews your file and has contacted you regarding this complaintWe do apologize for the inconvenience you experienced when calling in but the agents are just following the terms and conditions set for them concerning the Extended
policy
This feature is usually non-refundable once the reservation is submitted but we have gone ahead and refunded this to your account as a one time courtesy This was refunded on the card provided at time of booking
As for your ticket, as mentioned by our agents, the ticket is non-refundable
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message
One of our Customer Care Representatives is currently reviewing your booking and complaint
We will revert back shortly with a response.
Thank you in advance for your patience.
Best regards,
Customer care Team

Complaint: ***I am rejecting this response because: I expecting a check to be send instead of a credit on my JUSTFLY account Please send the check to:*** ** *** *** *** *** ** *** Thank you Sincerely,Marian ***

Good day,
Thanks for sharing the details of your recent booking experience with us
As discussed with our Customer Care Representative, there is a hour cancellation rule as per our terms and conditions We have attempted with the airline to get a waiver to refund this ticket to
no avail
If you still wish to cancel your ticket, it is non refundable but it is applicable for future travel creditWe will waive the JustFly cancellation fee of $Ticket remains open for one year (until October 14, 2017) which means you have to book a new flight before then However, there is a United change fee of $per person that is charged at the time of booking a new ticket
No changes has been made yet to the booking until we hear back from youYou would need to cancel before the departure date if wishing to utilize the future travel credit.
There is no action required on our part, so we consider this file resolved on our end
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Complaint: ***I am rejecting this response because:
we provided three documentations for Justfly; two in English and one in original languageHowever in their response here they just refer to one and they say they require english?
Furthermore, the airline they are contacting says that they have nor record of this contact. Sincerely,*** ***

Complaint: ***
I am rejecting this response
because the response merely says that they will respond later which is wholly unacceptable as I do not know what their comment will be.They have done this when I tried to speak with them earlier as a delay tactic and then get back simply asking the same questions and feeling they have not fault
Sincerely,
*** ***

Good day,
Once again we do apologize for this inconvenience this has on your pocket but we are not able to provide you what you are requestingNot certain is or why the airline provided you with that option but the credit you have it locked in as a Travel credit and we cannot touch it unless to book a new ticket.
There is nothing further we can do here and still consider the file closedPlease do contact us if you wish to use the credit on a new booking
Best regards,Customer care Team

Good day,
Thank you for your message.
As previously stated by our Customer Care Representative, we are awaiting the response back from the airline to be able to confirm if they are assuming the fees on their endOnce this is confirmed, we have offered to assume our cancellation
fees.
We will revert back shortly once we get the response in
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: We had formal confirmation that other options were available at the timeThese options simply were not the most profitable options for JustFlyInstead, they forced us to lose all of our hard-earned money that we spent reserving with themMore than five weeks later, we still have not received a refund and thus the money we had saved for our honeymoon was no longer available to use, as we had to purchase entirely new tickets, from the ground up, both of which cost several hundred more dollars than the $1400+ we spent (and have not seen a penny of a return on yet)JustFly prioritized short term profits over its customers, and did it by claiming facts that were categorically wrongIn years, I've never filed a complaint with Revdex.com until now JustFly is not just unethical, it is flat out banking on people not calling them out on overt liesShame on them Sincerely,Anne ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
I want to thank you for your effort to help me solving the business disputeWithout your help I won’t get the over-charged payment backThis was my first time to seek your organization for helpWith such a good , speedy response is so wonderful and trustful.
However I still complain JustFly on their business processThey don’t serve their customers well They need to do the improvementEspecially in area of the phone service contacting agentsThey need to have better training and speaking much better EnglishThey don’t make a apology of their mistake that cause my trip to be nervous and discomfortableThe experience I had with Justfly will make me feel hesitate to deal with them for a long time Thanks again for your help

Good day,
Thank you for your message
There has been several back and forth messages with our customer care representativeAs mentioned several times, we have listened to the call recording as suggested to be able to hear the conversation and validate your claim and what we have
heard ;
The agent advised clearly that to use your future travel credit the airline penalty and the fare difference will be appliedThe agent also noted that your credit is valid until December She then confirmed the fare difference and the airline penalty times clearly to ensure that it was understood
As we do apologize for the inconvenience, there is no further action we can provideWe consider this file closed due to the facts stated above
Best regards,
Customer Care Team
***
Thank you!Sandy

Good day,
Thank you for your message.
As discussed with our customer care representative, we have reviewed your file and we apologize for the inconvenience causedThere is a cheque in process that should get to you within the next weeks.
There is no further action required from our
end, therefore we consider the file resolved.
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:
This is information.
1) amount agreed to was at check outReceipt received via email stated I contacted justfly immediatelyI was informed to contact via email.
2) No screenshot was submitted by meinformationI have the email thread/ conversation that I had with justfly saved.
3) I called justfly and then went to the website and was told that we could not cancel the tickets with justfly as they were “airline controlled” I contacted American and they informed me this was information and all changes would be made with justflyI was told to contact a supervisor at justfly.
4) I will gladly contact the airline as a way call as they confirmed the changes had in fact been made by justfly.
5) no travel insurance was ever purchased by meI contacted justfly when I got an email stating it had been purchased and asked for a refund.
American airlines states the tickets can be canceled the flight timeThey said that justfly is the 3rd party that would need to place the cancellation on the tripWe have asked several times since the price change incident to cancel the trip as we never agreed to paying $and justfly refuses to honor thatI have called almost daily and each time I have been hung up on when asking to speak with a supervisor.
Feel free to contact me and we can do a way call with American Airlines in order to get correct information and a full refund provided
I have called and emailed just fly many times and every voice conversation ends with them hanging up on me because I ask to speak with a supervisorAmerican Airlines suggested I only speak with a supervisor as we are clearly being scammed and given information.Sincerely,*** ***

Complaint:***I am rejecting this response because:
That is straight lying. I went immediately to Delta's website and booked for the lower amount that you had originally quoted me
After booking with Delta, I did some research and found that this is a regular business practice of yours
What goes around comes around
Sincerely,Timothy ***

Good day,
Thank you for your message
As discussed with our customer care representative, we have reviewed the file and apologize for the inconvenienceAs previously explained, we could not have re-issued the new tickets for the new travel dates due to the Alaska Airlines and Virgin America
mergerBoth airlines were contacted today and the information was re-confirmed.
We, justfly, are required under these conditions to follow the below steps:
- create a new booking for the new dates with an Alaska Airlines itinerary
- contact the supplier and airlines for a quotation of the applicable fare difference taking into the account the existing credit amount of USDminus the airline change fee of USDper ticket
- issue the ticket within the new reservation once it is approved by the client (full price will apply)
- refund the old booking amount once it is approved by the supplier (amount will be credited back to the original form of payment within the next billing cycles)
The client was asked to kindly confirm if the previously requested travel dates (20MAR17-26MAR17) are still considered
On the contrary, if as the customer has mentioned over the phone with one of our agents, the claim has been escalated to their legal representative, to kindly reply with the lawyer's contact information so that our legal team can contact him/her asap
Thank you for your understanding and cooperation
Best Regards,
Customer Care team

I finally received the payment that was negotiated. Justfly*** has been a very difficult company to work with. It has now taken me over weeks for them to correct their mistake that has been verified from the very beginning. I thank the Revdex.com as I do not believe that Justfly*** would have ever settled had I not contacted Revdex.com. Even with that it took a few contacts from the Revdex.com to get the company to refund what they owed and finally get a check in the mail. Thank you, Debra ***

Good day,
Thank you for your message and feedback
We apologize if the site was not clear enough and may have misled you on your options.
The ticket purchased is non-refundable as most of our tickets are as per the fare rules. Our Customer Care Representative has reviewed this with
you and sent you the details in an email. There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Gloria ***