Bowman Contracting CO

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed your file As we apologize for the inconvenience, the booking was already cancelled the refund was processed
As a gesture of good will we have also gone ahead and sent a cheque
for the amount that was charged as fees on your credit cardThis was processed last week and you should receive it shortly
There is no further action we can provide, therefore we consider the file resolved.
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:
The outcome of our last conversation, Dec 1st, was to send me a check in the amount of $I have yet to receive it
Sincerely,Soheil ***

Good Afternoon,
Thank you for your message and feedback
We would like to first apologize for the inconveniences you have received regarding this issue
One of our Customer Care Representatives has reviewed the file and from what I could see is due to issues with the
visa, you had asked our agent to refund the reservation with British AirwaysDuring that conversation, our agent advised that we could refund the tickets for a total refundYou had agreed to this and mentioned that you had seen a price with Emirates and were booking it at the same timeOur agent had advised you that the cancellation fee was going to be charged
We have offered the refund of these fees if we were to get a response that the chargeback that was initiated is removed. As of now, we cannot refund a booking that has a chargeback on it as we are blocked from the bankOnce this is removed, you will have received the amount on your card as discussed
Again, we do apologize for the inconveniences and issues this has created you
Kindly respond to the email that was send at your earliest conveniences to avoid further delays
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: As I have stated repeatedly to Justfly I am requesting a full refundI received a refund of $for the cancellation charge not because they were issuing it as a "good will gesture" as they stated ,but because I filed a formal complaint with the issuing credit card company, and initiated the process of a chargebackI have spent hours of my time on the phone with Justfly, my credit card companies, and filing complaintsThis should not have gotten this farJustfly should have done the right thing immediately and issued a refund in full. Sincerely,Karen***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me
Thank you for your help
Sincerely, Susan ***

Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your fileWe were told that you were late to arrive to the Philadelphia airport so you were deemed as a no-show by the airlineWe are able to refund the tickets but as our agent has explained, there
would be a penalty fees to pay as seen in our Terms and Conditions.
" Cancellations:If your fare allows for cancellations, a minimum fee of $USD per passenger will be charged upon cancellation, and an airline fee will be applied at the time of rebookingIf permitted by the airline, the remaining funds may be available within one year of original ticket issuance."As we appreciate that this is not the resolution you were hoping for, we are unable to refund the requested amount
There is no further action we can provide therefore we consider the file closed
Best regards,
Customer Care Team

Dear *** **
Thank you for working resolve my complaint with Justfly*** I would like to let you know that I accidentally hit the wrong button
indicating that I resolve the complaint with the company. I have Not resolved my complaint with Justfly***.
I would like you to reopen my case # *** that still remains unresolved.
Thank you so much for assisting me bring resolution to my complaint
sincerely,
Fatuma ***

Good day,
Once again, we will advise that the refund was processWe apologize for the delay, but there are procedures in place and has to go through some steps and then accountingAs of today, we have the transaction that went through t your card this week.
*** *** *** *** *** *** *** *** *** *** *** *** *** *** ** * *** *** *** *** *** *** *** *** *** *** *** *** ***
I have also attached the invoice with the refund on it for your review.
As the refund was processed, there is no further action requiredwe consider the file resolved
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback forcoachingpurposes
As already discussed with our customer care representative, we were able to take action on your fileWe have offered a refund of the seat assignment that was charges
as well as the modification fees for the cancellation
There is no action required on our part, so we consider this file resolved on our end
Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
JustFly Customer Care Team

Yes, you can modify my request for refund of the amount that I spent on my original ticketsI understand that no additional payment will be made to meThanks

Good day,
Thank you for your message
As discussed with our customer care representative yesterday, we do apologize for the inconvenience of the information provided by our phone agentFor this particular booking, we have provided the options and you have opted to keep booking as is.
Due
to the error, we have offered a $Justfly credit for flight or hotel booked on justfly.comOur agent advised the details to use this credit, you must book new reservation at full price then call us with new and old reference number to document file
Once the new reservation is booked and you call us back, we will refund as a good will gesture.
We appreciate your feedback and consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message
As discussed with our Customer Care Representative, we have reviewed your file and have offered to refund the modification fees as a gesture of good will.
There is no further action provided, therefore we consider the file closed
Best
regards,
Customer Care Team

Good day MrDodwell,
Thank you for your message.
As discussed several times with our Customer Care Representatives as well as our Supervisor, we are awaiting a response from British Airways now that we have submitted your proper documentation.
We will revert back once we hear
back back from them
Best regards,
Customer Care Team

Thanks for your response
I received an email per Justfly.com they say the only change my $dollars per passenger
but they dont reimbursement anything to my credit card

Good day,
Thank you for your message
One of our Customer Care Representatives has reviewed your booking and has attempted to reach you.
There was an error made in the booking and we would like to rectify it so please do reach out to our agent.
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: I understand that the funds where transferred to the airlines but I am willing to accept a credit, or some type of voucher for a later date as none of these options were offered to meJustfly.com is a huge company and I know you can make an exceptionThe consumers are the ones that keep you in business and just to imagine how many other people that this has happen to! Sincerely,*** ***

Complaint:***I am rejecting this response because:
Just Fly was not transparent or forthcoming with the fact that my purchase of $for an airline ticket with Turkish Airlines(TA) would be non-refundableNOWHERE on the purchase page or the on my itinerary did it say that this ticket was non-refundableWhen I called TA and asked them to cancel the flight, they told me that 'I should contact JustFly to process my refund'When I contacted JustFly and told them about my interaction with TA, they told me to contact TA, because TA had my $After calling TA again, I was told me that whoever I had spoken with at JustFly was wrong, and that JustFly should process my refundWhen I called JustFly back, they told me that their terms and conditions state that "All reservations are non-refundable unless otherwise stated." When I asked the agent where it stated that my ticket was non-refundable, she gave me a round-about explanation about how they had an agreement with TA that all purchases were final, all while not answering the questionIn my itinerary, it states "Cancellations: If your fare allows for cancellations, a minimum fee of $USD per passenger will be charged upon cancellation, and an airline fee will be applied at the time of rebookingIf permitted by the airline, the remaining funds may be available within one year of original ticket issuance." During multiple interactions with JustFly, NOT ONCE! did they tell me where I should have or should see that my fare did not allow for cancellationsEither JustFly or Turkish Airlines is sitting on $for NO SERVICE and I am seeking legal counsel to see what steps I can take to get my hard earned money backJustFly should put a flashing banner message on each confirmation page, right next to the payment portion of the purchase page, letting all consumers know whether or not their purchases will be non-refundable. I also advise any potential consumers to review and ponder my experience and the experiences of countless other bamboozled consumers on Revdex.com and various other message boards before purchasing anything from JustFlySincerely,Kevin ***

Complaint: ***GI am rejecting this response because: unfair business practicesYour business needs to be investigated for fraudulent and unfair business practices I should have looked at the Revdex.com report on your businessMost people have had the same terrible experience as me Your business needs to be shut down by a federal agency Sincerely,*** ***

Complaint: ***I am rejecting this response because: I received this response on September and it states I must respond by September 3. Of course, this is not possible.Sincerely,Lawrence ***

Good day,
Thanks for sharing the details of your recent booking experience with us
As mentioned by our Customer Care Representative, we are unable to provide the compensation you are requesting due to the fact that the extended Cancellation Policy had all the pertinent information provided when
purchased
It is not meant for cancellation or change of dates as stated in the information portion
There is no further action we can provide on our end, therefore we consider the file closed.
Best regards,
Customer Care Team