Bowman Contracting CO

Complaint:***I am rejecting this response because you did charge me
and promised me a refund and still waiting for the refund
and what you sent I dont know what that is you sent someone else info not mine Sincerely,Pavel ***

Good day,
Thanks for sharing the details of your recent booking experience with us
We've looked at your booking and determined that there was no actual chargeWhat was most likely showing on your account was a pre-authorization hold, which never became a charge because the transaction was
voided.As a travel agency, we do not have the authority to cancel or reverse pre-authorized chargesThe 'held' amount returns to the user's account based on the timelines established by the financial institutionExpediting this process requires the involvement of the financial institution.Hopefully the pre-authorization hold has been released by now. There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer care Team

Complaint:***I am rejecting this response because a refund of $is not sufficient for my $lossThey did not leave me any contact information when they left me a message on the phone & wgen I responded to their email, they did not respond eitherI have receive no other compensatiob except for a $refund for my seat assignmentI have NOT received anything else from them
Thank you,
Kori ***
Sincerely,Kori ***

Complaint: ***I am rejecting this response because: The dates do not matter for the said flightI told them all I wanted was the advertised price and for them to let me know the dates.
Sincerely,Cesar ***

Good day,
Thank you for your message
Our Customer Care Representative has reviewed your booking and contacted the airline for further investigation.
As we do apologize for the inconvenience, there was nothing done incorrectly from our endThe check in cut off time at the counter was
minutes and you had arrived under before the flight was departingIn this instant, it is to the airline's discretion to accept or tag you as a No-ShowOnce this tag is set, the ticket has no value and is non-refundable.
In our terms and condition we suggest to our passengers to reconfirm the information with the airlines hours prior to flight for domestic travelAs well, in our FAQ's we advise recommended time to check in is minutes prior to flight time Further to that, on the Frontier Website it shows the check in cut off time of minutes
There is no further action we can provide therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you once again for your feedback
As previously mentioned, we as an agency abide by the airline rulesThe information of the terms of the ticket are all stated on the site before booking
We do apologize for the inconvenience but we are unable to offer you the refund you are seeking.
We consider the file closed
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint:***I am rejecting this response because: I spoke with my bank (Chase) and I also spoke with United Airlines several timesThey both stated that they are not responsible for my refundThe responsibility is that of just fly, because they are the ones I paid my money to
Sincerely,*** ***

Good day,
Thank you for your message and feedback
We are currently investigating with our partners at *** InsuranceWe will revert back shortly.
Thank you for your patience
Best regards,
Customer Care Team

Good day,Thank you for your message from our passenger, *** ***. One of our Customer Care Representatives have reviewed the file and reached the passenger last week. In this case, we reviewed the checkout page of the passenger and were able to see the free cancellation option was
still available as she mentioned in the complaintThis is a feature that is no longer available to new booking
In this case, we will be refunding the 75.00$ that was charged to the credit card that was on used our Self-serve online to cancel the ticket. We do apologize for the inconvenience of this error has caused our passengerThe refund was already processed and could take from two to ten business days before it will appear on her credit card as we have already advised herAlso, we have verified and the system did void your ticket on the 27th of AugustThis normally takes between two to ten business days maximum for it to appear on the credit card. There is no further action we can provide, therefore we consider this file resolved.Best regards,
Customer Care Team

Good day,
Thank you for your message
As discussed with our customer care representative, she has explained the cancellation processAs confirmed by yourself, we have cancelled the tickets and the airline has been notifiedThe refund will be in process and may take up weeks to show up for
you.
There is no further action we can provide, therefore we consider the file resolved
Best regards,
Customer Care Team

Good day,
Thank you your message
One of our Customer Care Representatives has reviewed your file and has already re-issued your tickets as requested through social media.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care
Team

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As discussed with our customer care representative, we have taken action on your file and refunded the modification fees for the tickets as a gesture of
good willWe do not have the authority to waive or refund the airline penalty as we have to follow the airline rules.
There is no further action required on our part, so we consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thank you for your message
One of our customer care representative has worked on your file and has informed you that there was no additional fees charged from our recordsWe have charged a fee of 20$ and have already refunded this amountI have sent the invoice for your review to your
email
If you were charged any other amount, please do send us the invoice and we will look into it further.
There is no further action we can provide, therefore we consider the file resolved
Best regards,
Customer Care Team

Good day,
Thank your message.
One of our Customer Care Representatives is currently reviewing your file and will revert back as soon as possible
Thank you for your patience.
Best regards,
Customer Care Team

Good day,
Thank your message.
As discussed with our Customer Care Representative, we have listened to the call recording and the agent on the line had advised you of the modification fee as well as the penalty feesFor them to make the changes, they need to get a verbal agreement by the
passenger which they did from youThe agent also explained the you will receive the refund within billing cycles that mean from 6-weeks and the you have accepted that as well.
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As already discussed with our customer care representative, we were able to take action on your file, and process the refundThe refund will
be processed and should appear on your account within 1-billing cycles.There is no further action required on our part, therefore we consider the file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***
They have indicated that they need time to review the caseI will await their formal response.
Sincerely, *** ***

Complaint: ***I am rejecting this response because:
You still did not clarify why you have a banner indicating that you offer 24/price adjustmentsIs it just a trick?Sincerely,*** ***

Good day,
Thank you for your message and feedback
As we appreciate that mistakes are made and plans change within hours of booking your tickets, we do mention the fees implicated in our Terms and conditions as follows:
For U.Sbookings, even if your ticket is nonrefundable:Within hours of
purchase, you may cancel your booking and receive a full refund, subject to our cancellation fees
We have gone ahead however and refunded the modification fees that were charges as a one time good will gesture for this bookingPlease note that on any future events, this courtesy will no longer be an option.
This amount was refunded directly on your card therefore you should see it within the next days.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team