Bowman Contracting CO

Good day,
As discussed with our Customer Care Representative, we have finally found some news
After coordinating with the airline, we found that the refund amount was sent to your bank, but they returned it to the airline since your card/account was closedThe airline has retraced the refund and will be mailing you a cheque for the amount by the end of the week.This should be with you this week if not already in hand.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:
I am highly unsatisfied with their business and deceptive web site designIt is designed to trick customers to booking with additional fees and then hides the fact completelyTheir website needs to be redesigned and they should be sued as many many people have likely fallen for this scam of a travel booking pageThey refused to give me a refund and it's blatantly obvious that money is more important to them than earning good loyal business.Sincerely,Sungyou ***

Complaint: ***I am rejecting this response because:
This is simply not trueI initiated a billing dispute with *** *** on July 2016, and the charge was reversed while the dispute was openThe resolution of that dispute was that I was supposed to get a partial refund directly from JustFly (operating as *** a la carte)When the dispute was closed on August 9, the total disputed amount was charged to my *** ***I spoke with an *** *** representative today to confirm thisJustFly HAS BEEN PAID by the cr***t card and JustFly HAS NOT refunded the $they promised
As a result of this response from JustFly today I initiated a billing dispute with *** *** against JustFly*** *** has cr***ted my account for $400, the amount that JustFly had agreed to refund meThis charge reversal was initiated AFTER receiving the response from JustFly; prior to today, there was not a "charge back" as JustFly claims
Sincerely,
*** ***

Good day,
Thanks for sharing the details of your recent booking experience with usWe apologize for the inconvenience that it may have caused you
After review of the file, the refund of the Insurance was already processed on October 21stYou should have already seen it in your account or will
very soon
There is no action required on our part, so we consider this file resolved on our end
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have investigated your file and listened to the call recordingOur phone agent provided you with the right details of a Future Travel CreditAs we appreciate the inconvenience of the situation, we are a travel agent and an intermediary between the airline and the passenger therefore we need to abide by the rules issued by the airlines Also, any issues with *** *** would have to be brought up with them directly as they are an independent company.
As a gesture of good will, we offered a refund of the modification fees.
Again, we apologize for the experience and will definitely take it for coaching our phone agents. There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
Upon review of the booking we have refunded the seat assignment fee back the card used at the time of booking
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
We have reviewed your booking and apologize for the delay.According to our records on file and the airline communication, the refund was processed on Dec 21stThere is a 6-week time frame to receive this amount back.
There is no further action
we can provide therefore we consider the file closed
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: I only reject because I await their purposed resolution not that they are just looking into itSincerely,*** ***

Good day!
Thank you for your message.
As already discussed, the cheque has been approved and is on its way to the address providedThere is a process in place for these to get approved, so we apologize for any delay in receiving it.
At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
One of our Customer Care Representative has already communicated with you by email concerning this claim and your bookingShe has requested a receipt from you so that we can validate the complaint.
we have already refunded the amount from our seat assignment feePlease do send over what was requested so we can resolve this matter.
Best regards,
Customer Care Team

Good day,Thank you for your message and feedback.As mentioned by our Customer Care Representative, we have reviewed your booking and you have booked non-refundable ticketsAs we understand the frustration that this has caused you, the extended cancellation policy (as described in our
terms&conditions) "allows you to cancel up to a full hours after purchase without subjecting you to our standard administrative cancellation fees"After the full hours, the ticket is subject to the airline fare rules, which in this case state that the tickets are nonrefundableThe cancellation was requested hours after the purchase and the airline does not permit the transaction void at that point.Unfortunately, we are unable to offer the refund you are requesting as we need to abide by the airline fare rules. Best regards,Customer Care Team

Good day,Thank you once again for your message.As previously stated, the ticket was only voidable until midnight the date of booking according to the laws and fare rules providedWe have offered all that we could to help rectify this situation for you and have removed the fees already.There is nothing further we can action here besides applying your credit for a new flight. We consider the file closed. Best regards,Customer Care Team

Good day!
Thank you once again for your message.
We will take another look and ensure that the tickets are re-issued
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback
We do apologize for the inconvenience that this situation has caused youOne of our Customer Care Representatives has communicated the response we have from the airline concerning your ticketHe has sent you all the details in an
email.
We have also received your response requesting a full refund as you have already purchased a new ticketWe would need to get an approval here for this to take place. We will have to see if this is possible and revert back with our response.
Thank you for your continued patience in this matter.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our customer care representatives has reviewed your fileWe have requested a refund on your behalf to the due to the unfortunate situationThey have informed us that the claim went through and you should received it within the coming week
Our agent sent all pertinent information on how to see the status of your claim in the meantime.
There is no further action we can provide, therefore we consider the file resolved.
Best regards,
Customer care Team

Complaint: ***I am rejecting this response because:
Once again, this ticket was booked and canceled on the same day, December 24th, all within an hour span The phone call on the 28th was to ask WHY my card was charged It should have never been charged in the first place This is fraud I did not approve this charge It was a sneaky 'mistake' by Justfly*** that they will not own up to I currently have a fraud investigator on this case
As for their 'offer' to use those miles with the airlines at a later date, it is pointless because:
#1- They are not needed(Hence, the whole problem here.)
#2- Even if a customer was to book the ticket and later needed this option, there are so many stipulations applied, including time frames and fees, it would be of NO benefit to a customer Their friendly 'offer' comes with such a high price tag in 'fees', that they pretty much make their money from you twice It would be much more feasible at said point to buy a whole new ticket
Sincerely,Beverly ***

Good day,
Thank your for your message
Due to the major schedule change, as mentioned, there is the allowance of a refund if there are no viable option available for your itinerary needs.
After review of your file, our customer care representative worked on the refund and it was processed
on February 25thAs previously mentioned, there is a delay of about weeks to receive the funds
We appreciate your feedback and consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives is currently investigating your complaint and reviewing your
booking
We will revert back shortly
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because it is not a response It is an indication they will look into it.Sincerely,*** *** ***

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As discussed with our Customer Care Representatives, we have confirmed that the cancellation email was sent to you on July 8th.
We do apologize for
the inconvenience but there is nothing further we can offer as there was no fault in our system
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team