Bowman Contracting CO

From* *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
Hi ***!
Today March 13, @
I got a call from a a "no caller ID" and learned it was from *** *** of *** and he told me he has proof of the refund to my *** credit card last November 13, 2016, coming from the accounting department of the airline companyI told him that the *** card has been closed since April and that the bank already told us ( me and justfly representative *** that it is not possible to refund to this closed account)Sensing the conversation is just going in circle, I requested *** *** if we can talk to the bank handling my credit card, and he agreedI called the bank and ***, the bank officer, was on the line and talked to *** *** and confirmed that she handled my account ( she was the one I talked to on the phone when I requested for a copy of my billing statement and regarding this problem with the refund) and even manually checked it but she couldnt find any refund in any date in November*** *** sent me the email showing proof of refund that the airline company sent to himThe email does not show the name of the airline company nor the any company nameI only see and understand that my name and the account number endings are in there but the rest are just numbers and entries that I dont understand and not clearly showing there was a refund of He told me that he already did his part by contacting the airline, who was responsible for the refund, and since the airline said they already did, he cant do anything***, the bank officer, still on the other end of the line, again told him it is not possible to refund the money to the closed *** account and that I had already submitted to justfly the necessary documents as proof of "no refunds" and asked ** *** if he would do something about it, be able to give me my refund*** *** answered that he already talked to the airline company, it is like he was leading us to think that it was the airline company's responsibility nowHe offered me the email address of the airline company who sent the "proof" for me to verify with themI refused to talked to the airline company because I did not buy the tickets directly from them nor deal with themThey already told me during my inquiry about this matter that I should talk to the company from which I bought the ticketsI told *** *** that I dont know what is justfly's deal with the airline company or how they do business together but if there is problem like this, justfly should be the one talking, negotiating, resolving this problem with the airline, not me because Im out of itI, on the other hand will talk to justfly, the online company I trusted before I had this problem because I thought they would give me a good service and customer satisfactionWe were again going around the bush in this conversation and
*** had to go so she bid goodbyeI was still on the line, I could hear *** *** voice saying hello but when *** hanged up, all lines were cut offEnd of conversation.
Im reaching out to you because I dont know what to doJustfly keeps on insisting that a refund was completed but the bank officers and my account testify there was none.
What is the next step? Isnt it that Justfly should be the one dealing with the airline company?
Kindly help.
Thank you for your attention on this matter
***

From: *** * [mailto:***] Sent: Tuesday, June 27, 7:AM To: info Subject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Complaint *** Hello ***, Thank you for your continuing effort to resolve this matterEven though the business's response stated they are set to call me last me last week, I still have not received a callI'd like to inform you that I've also filed a complaint with the State Attorney General OfficeI request you to continue assisting me to resolve this complaint Thank You, *** ***

Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we verified your complaint and fileA refund would not be possible in this caseWe have secured you a Future Travel Credit with the airline which was detailed to you in the email
communication.
Whenever you would like to use your credit, please reply to that email and our agent will be happy to assist.
There is no further action we can provide therefore we consider the file closed
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: The $still has not been credited to my accountThis is the third time they have told that lie.Sincerely,Dorva ***

Good day,
Thank you for your message.
We have reviewed your booking and complaint
1- Concerning the Extended Cancellation Policy, there are clear indications of what that would entailThis is the 19.99$ that was chargesAs we are apologetic of the situation you were in, this
policy was intended for an exchange within hours of the booking.
I have copied the details here below:
With JustFly’s unique Extended Cancellation Policy, you can cancel your booking during the same day you made it, up until 11:pm Eastern Time in Canada, or hours in the United StatesNo questions asked!To sign up for this extension period, just select the Extended Cancellation Policy plan during the checkout process on JustFly.comIt costs only $per passenger.To apply your Extended Cancellation Policy and cancel your booking, please call us at*** or email us at***But be sure to do it by the deadline
2- As for the seat selection, I have gone ahead and refund that amount already on your card as a courtesy This was the 16.95$ that was chargedSome airlines allow the selection and some do not at the time of booking.
3-We have requested the statement that indicated the charges to review further as we have no indication of these charges
We look forward to having this resolved for you
Best regards,
Customer Care Team

Good day,
Once again, we apologize for the inconvenience but there is still no change in the outcome of this complaintAs mentioned, as a third party, we follow the airline rules of the ticketWhen calling the airline direct, there may be different rules as they can make their own, however, we have a contract to follow.
There is no further action we can provide, therefore once again, consider this matter closed
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with usWe do apologize for the inconvenience this issue has caused you. We will take that feedback for coaching purposes.
As already discussed with our agent and supervisor, we were able to take
action on your fileYou have decided to cancel the booking and make a new oneThere was a refund offered for the modification fee of 100$ that was already proceeded on September 15thYou should already have this on your card.
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Complaint: ***I am rejecting this response because: when we arrived at airport chethere was no ticket with the corrected spelling for Jenna Fleming. There was a "voucher" which meant nothing to the airline. My colleague who purchased the tickets was also told that everything was fixed, asked to confirm that by email, and then was immediately called back by JustFly who said that the matter was not corrected and that we should purchase a new ticket, after paying cancellation fees of course. We decided that they were trying to scam us (again) and did not respond. We flew successfully, but only because the airlines/security were reasonable or did not notice the name misspelling. Sincerely,Amy ***

Issue has been resolved, I received my refund Thank you very much

Complaint: ***I am rejecting this response because: the car rental receipt was previously sent to justfly.com on 8/17/ I paid justfly*** for a flight (two passengers) from PHL to DCA that was cancelled and have only received a refund of $ That is entirely inadequate I am continuing to work with justfly to resolve this.Sincerely,*** ***

Complaint: ***I am rejecting this response because:Just fly communicated through me via email stating that the airline only allowed credits for tickets until July 5th and my ticket was for July 7thI am rejecting this response because when I called to check on my flight just fly itself advised me that the airport was still closed and that if I wanted to travel I needed to buy another ticket and that I will be refunded for this one due to the unfortunate circumstances at the time, which I didI would not have bought a new ticket to the the same place that I had already boubought one for if it was not for themI need a refund of the full ticket price ASAPPlease advise.Sincerely,Eric*** ***

Good day,
Thanks for sharing the details of your recent booking experience with us
As discussed with our customer care representative, we have refunded the modification feesWe have also offered a Future Travel Credit that can be used up until July 11, When you are ready to rebook, please
give us a call.
Please be advised that it should be same passenger same airline and same destination. Furthermore, there will be the airline penalty will apply with fare and tax difference and Justfly modification fee will apply
At this time we consider this file resolved
Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team
1- $modification fee is refunded back to your credit within business days
2- You can call us before july to use your FTC Before July
3- It should be same passenger same airline and same destination
4- Airline penalty will apply with fare and tax difference
5-Justfly modification fee will apply

Good day,
Thank you for your messageWe appreciate your feedback
As discussed with our Customer Care Representative, we have charged the modification fees as advised on the phone call to void your ticketsWe apologize for the inconvenience that this situation has caused you but there is a
review page at time of booking to ensure all
details are accurate before confirmingWe appreciate that there are mistakes made, which is why we have a hour voidable, no charge window for these types of situations There is a modification fee attached to a cancellation thereafter which is what is charged to your
accountThis amount is non-refundable.
There is no action we can provide from our end, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message
When you spoke with our Customer Care Supervisor, he had requested the documents required to move forward with the review of your fileWe have not phoned back as we have not received anything
Once these documents are received, we will reach back out to you
Best regards,
Customer Care Team

Good day,Thank you for your message and feedback
We have thoroughly reviewed your claimPlease be advised that the agency is willing, as a gesture of goodwill, to go halfway towards the customer and refund USDThe amount should be credited to the original form of payment within the next
business days
There is no further action we can provide, therefore we consider the file closed.Best regards,Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As already discussed with our customer care representative, we were able to take action on your file, and process the exchange as requested. At
this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
JustFly Customer Care Team

Complaint: ***This complaint is only considered close if you can explained to me:-
Why was I charged for another $15.95? One of your company policy?
Why did you refund my $a day after you charged me but not the full amountIs this another of your company policy?
Please only close the complaint once my money is fully refunded
Sincerely,
Mario ***

Good day,
Thanks for sharing the details of your recent booking experience with us
As discussed with our customer care representative, they informed you that the email was indeed sent as a notification to you

From: *** *** *** Sent: Wednesday, January 17, 2:PMTo: *** ***Subject: RE: complaint ID: ***
I would like to amend the desired outcome of my complaint. Originally I listed $as the amount to be refunded, because
that is what they said they were going to charge me, due to the fact I was a repeat customer. Justfly.com billed me $for the cancellation of the tickets, so I would like all $to be refunded in full. I only just found this out because the $charge just went pending on my credit cardTheir advertising is totally misleading, because they say that there is a free cancellation for hours. I cancelled the ticket after only a few minutes. Thank you for your assistance

Good day,
Thanks for sharing the details of your recent booking experience with us
As discussed with our superior, the tickets were already re-issued on October 7thOur apologies for the inconvenience that this mistake has caused you and your travel plans
There is no further action required on
our part, so we consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team