Bowman Contracting CO

Good day,
Thank you for your message and feedback
We do apologize for the delayAs one of our Customer Care Representatives has mentioned, we have reached out to the airline on your behalf for your request. Unfortunately, American Airlines will not allow us to Transfer the ticket to
another nameIn this case, this means that
only MsRaquel *** can use the credit, American Airlines does not allow the name to be changed. As a third party agency, the funds of your ticket ultimately goes to the Airline, we are bound by the rules and regulation that American Airlines have put in the ticket purchased This particular ticket is non refundable and as previously mentioned can only be used by Ms***.There is nothing further we can do for this request to change unfortunately and consider the file closed.
Best regards,
Customer care Team

Complaint: ***I am rejecting this response because: The information provided by the business is not accurate.Sincerely,Sheila ***

Complaint: ***I am rejecting this response because: unfortunately I was forced to work directly with the airline- who did in fact abide by their fare rulesThis allowed me to make the necessary changes to my reservationFurthermore, the airline confirmed that the fare had in fact been misrepresented by JustFlyWhile I have found my own solution to this problem with the willing cooperation of the airline, the fact that the Ticket and associated fare rules according to the airline were markedly different from those presented to me by the JustFly representatives with whom I spoke on the phoneTherefore the action of JustFly in misrepresenting the ticket and corresponding fare rules (which were only provided to me by the airline and not by JustFly), constitutes a fraudulent sale and represents a predatory approach to airline ticket sales.
While I had the good fortune to have the tenacity to reach out to the airlines, I would hope that my fellow consumers may be spared the predatory and fraudulent sales practices of JustFly in the future.
Sincerely,*** ***

Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your booking and have provided the details directly to you.
As per our terms, when a cancellation is made after the hour from the booking time, a refund is not possible with Spirit Airlines
or any other airlinesOnly a future travel credit is possible, involving a penalty fee to use itThe amount depends of the airline and also about the destinationsThis information is available on our website, in the terms and conditions. The value of the ticket purchased is still available as a credit, with a total cost of 215$ plus any fare difference, depending of the availabilityA refund is not possible unfortunately.There is no further action we can provide but to help utilize the credit.
We consider the file closed.
Best regards,
Customer Care Team

Good day,
As per the email that was sent to you by ***, the airline has confirmed that the tickets were voided and that there would be no charge on your cardYou will see the amount drop off your card
At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

*** ***I am rejecting this response because:
No refund has been received. This company is acting completely in the wrong by stating that we agreed to anything. They must take further action in accordance with my original complaint. What has been received is the $fee however outstanding is still the cost of the ticket I purchased due to their failure to book properly. The amount is $still due to be refunded. Kindly leave this case as UNRESOLVED until JustFly*** provides an amount equal to the requested refund. I have NOT agreed to anything as they have misrepresented.Sincerely,*** ***

Good day,
Thank you once again for your messageOur customer care representatives have attempted with the airline to get some credit for you to no availThere is nothing they can offer when the passenger was a no-show.
Our agents have tried several times to get through to you to explain this and have only gotten voicemail
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As already discussed with our agent, we were able to take action on your fileWe have processed a cheque this week and will be mailed to the address you
provided
There is no further action we can provide, therefore we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

JustFly***, this email is in regards to our settlement with you regarding a refund on our tickets from JFK to San Francisco on 10/23/2016. It was stated in your email to Revdex.com with our claim number *** that the following would be done and the issue satisfied. We have not received any compensation that JustFly customer service has said would happen JustFly has not reached out to us regarding the payment that we have NOT receivedWe originally requested $as the settlement and agreed to $220.00. We have been fair and expected that JustFly would be the same
Please review your statement below
Good day,
Thanks for sharing the details of your recent booking experience with us.As discussed with our Customer Care Representative, we were able to take action on your file, and process the refund as agreed uponThe refund was processed and a cheque will be mailed out and should be received within days.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,Customer Care Team
The JustFly support team is of no assistance to us at this point. Please respond as to where the refund is
Debra ***

Complaint: ***I am rejecting this response because we continue to hear nothing about our case despite the flights already having been used by BA and BA having said that in cases of cancer penalty fees would not be chargedWe as the customer are stuck in limboWhat isn't clear is why justfly can't reimburse us and seek recourse from BA rather than keep us hanging on chasing a response. Sincerely,*** Dodwell

Good day,
As seen in your account, below I have included the breakdown of charges and refunds offered to you as mentioned
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer care Team

Good day,
Thanks for sharing the details of your recent booking experience with us.We were able to take action on your file, and process the refund as you requested due to the cancellationOne of our Customer Care Representatives notified you that the refund was processed and should appear on your
account within 6-weeks.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Complaint: ***I am rejecting this response because:
Yes, while I was charged the 'standard cancellation fee' that is not what was quoted by the Customer Service repHe quoted me $per ticket cancellation fee as a 'final one time courtesy' after I repeatedly refused to cancel the ticket due to the standard (high) fee of $per ticketYou are a fraud business, that's all
Sincerely,Akshay ***

Good day,
Thank you for your message.
As discussed with our customer care representative, we have tried with the airline to get your the refund that you are seeking to no availThey have informed us that with the fare service fees and the penalty would be more than the ticket
value.
We apologize for the inconvenience but we are not able to provide anything further We consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message
As discussed yesterday, we have already been able to re-issue your ticket as requested.
We consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback
We apologize for the inconvenience that this situation has caused you.
Our Customer Care Representative has investigated the booking and call. Due to the miscommunication, we have offered the refund requested and has been sent to our
accounting department.
There is no further action we can provide, therefore we consider the file resolved
Again, we apologize for the inconvenience.
Best regards,
Customer Care Team

Good day,
Thank you for your message
As discussed with our customer care representative, we have reviewed the file and apologize for the inconvenienceBecause our agent failed to advise We have offered the refund you are requesting as a gesture of good will.
As mentioned, we will be
processing the refund by *** to the account specified
There is no further action we can provide, therefore we consider the file resolved
Best regards,
Customer Care Team

Good day MrSnow,
As discussed with our customer care representative, we have provided a copy of you checkout page and there was no error of our system at time of bookingUnfortunately the ticket is non-refundable and we cannot revert that. Our agent has offered a Future Travel Credit or an exchange but you have refused
We apologize for the inconvenience but there is nothing further we can offer, so we consider the file resolved
Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
The purchased on 30SEPfares are private discounted South African Airways fares which, in the event of an exchange request, permit to be combined only with other private discounted faresOn 27NOV17, when the date change was requested, no such private discounted fares were available already, making it not possible to even quote a date change cost. As mentioned by our Customer Care Representative, according to the South African Airways fare rules for this ticket - the ticket is non-refundable.
With the above being explained, unfortunately, no date change or refund is possiblePlease understand that this is not something we can do by deliberately cheating the airline and must abide to their fare rulesAs well, we understand that certain arrangements may have been done already for the newly planned departure on 23DEC17, however we cannot be held liable under these conditions due to the fact that the customer was notified on 27NOVthat the date change request cannot be guaranteed
There is no further action we can provide, therefore we consider the file closed.Best regards,Customer Care Team

Complaint: ***I am rejecting this response because the company has been very disrespectfulTo get an answer from them took writing to the Revdex.comThey would hang up their calls with me while on holdThey told me one thing and did anotherI will never use this company againPurchasing my flight through them was a mistakeThey are representing the airlines and falsely provided information. Sincerely,*** ***