Bowman Contracting CO

From: *** *** ***
Sent: Monday, January 29, 10:PM
To: *** ***
Subject: How Can I Edit my complaint
The amount being disputed should be $between Avianca and just fly not $
My case number
is***
My name is Libertad ***. I am not sure how that amount ended up there. I tried to fix it but I could not figure it out. I am using An IPad so it was tricky to type. Let me know how to make the correctionThanks
Libby ***

Revdex.com:They refunded me $dollars.
You are the best Revdex.com!
Thank you so much!!!Sasan ***

From: *** *** [mailto:***] Sent: Tuesday, April 25, 8:AM To: info Subject: *** Good morning *** *, I received the requested document with an electronic doctor's signature and scanned and emailed it to JustflyI also included a scanned copy of my marriage certificateI emailed the documents to the business a few minutes ago. Sincerely, *** *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me, if they would have included the Dollar amountBut the fact that I got a text this morning that I need to board my flight in three minutes makes me wonder!Sincerely, *** ***

Good day,
Thank you for your message
As discussed with our customer care representative, we have reviewed the file and investigated the claimYour flight from Houston to Singapore and back did have a technical hidden stop en-routeUnfortunately the system did not flag these
hidden stops within the itineraryWe apologize for this inconvenience and have refunded the USDin transaction void fees back to the original form of payment todayThe funds should be credited within the next business days
We appreciate your patience and understanding
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback
We apologize for the delayOne of our Customer Care Representatives is currently working on your booking.
We will revert back shortly with a response
Best regards,
Customer Care Team

Good day,
Thank you for your message
We are working on your file and will revert back shortly
We thank you for your patience
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives is reviewing your file with the airline.
We will revert back shortly once we get a responseThere are some delays here so we appreciate your patience in this matter
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us
As already discussed with our agent, we were able to take action on your file, and process the refund for the seat assignmentThe refund will be processed and should appear on your account shortly if not there
already.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Complaint: ***I am rejecting this response because:I want my money back with the extra money I pay for the tickets , no only the ticket price but the money to reserved the seats, the warranty of cancelation and others taxesSincerely,Mario ***Mario ***

Complaint: ***I am rejecting this response because:
They did take my money and refuse to return it
Sincerely,Joseph ***

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As already discussed with our agent, we were able to take action on your file, and process the refund of our modification fees as a gesture of good
will You should also have the new tickets in hand by now as well
There is no further action required on our part, so we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
As previously stated, the amount was refudnedA cheque was mailed out on April 3rd
We consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message
As per your discussion with our customer care representative, we have offered to refund you the cancellation fees as a gesture of good will.
At this time, there is no further action that is required, therefore we consider the file resolved
Best
regards,
Customer Care Team

Good day,
As discussed with our Customer Care Supervisor, as we apologize for the inconvenience, the refund will take 6-weeks to process from the airline directory
There is no further action we can provide, therefore we considered the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message
As mentioned on the email from our Customer Care Representative, we have reviewed the details of the booking and the information you were provided is accurateThe Extended Cancellation Policy is to reduce our cancellation fees for same day cancellations
(until midnight on the day of making the booking)This information is always available on the JustFly.com home page.Our agent has also explained all the details of the booking and charges that were on your invoice by emailShe would need a confirmation by return email to let us know what you would like to do with this booking.
There is no further action we can provide for this complaint, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day!
Thanks for sharing the details of your recent booking experience with us
We were not able to take action on your file as per the discussion with our customer care representativeWe have listened to the call as you requested and there is no mention or question
concerning the charges or seats or baggage
There is no action we can provide on our part, so we consider this file closed.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team***
Thank you once again in advance
Sandy

Revdex.com:I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, however I would like to know how many days it will take to resolve my complaint and what action I can take if the resolution is not favourable to me.Sincerely, Thulani ***

Thank you for your message. We have reviewed your complaint and booking and apologize for the inconvenience causedWe are going to give the customer the benefit of the doubt and have the 2x void fees (USDtotal) refunded today.There is no further action we can provide, therefore we
consider the file closed.Best regards,Customer Care Team

Good day,
As discussed with out Customer Care Representative, we have reviewed your file and have sent you the screen shots of what was chosen onlineOur agent has sent them to you
When choosing your itinerary, you are advised online to review before clicking "Confirm & Book" because its
your responsibility to ensure all is accurateAs we understand that you phoned right away, the booking is sent off instantly to the airline and since the tickets are non-
refundable the fees incur right away For this reason, we have offered to waive our modification fees to make the changes needsThere is still the airline penalty that we have no control over.
Please do let us know if you wish to make the change
Best regards,
Customer Care Team