Bowman Contracting CO

Good day,
Thank you for your message and feedback.
As mentioned by our Customer Care Representative, we have investigated your bookingAs stated, there was an exchange on the ticket which replaced the originalA void can only be performed within the first hours of the original
booking
Our phone agent advised you that we could not void the ticket due to the exchange made as we have to follow American Airlines fare rulesThe ticket is unfortunately non-refundable and can only be kept as a Future travel credit that is valid for one year from the date of original issueAt the time of use Airline penalties and difference in fare will apply
We do apologize for the inconvenience that this caused you but as an agency, we need to abide by the rules set forth by the airlines.
We consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message
One of our Customer Care Representatives is currently reviewing your booking and complaint
He will investigate and revert back shortly.
Best regards,
Customer Care Team

Good day,
Thank you for your message. We appreciate you bringing this to our attentionAs you are aware, our customer care representative is working on your file and will update you soon. We appreciate your patience. Best regards, Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As already discussed with our customer care representative, we were able to take action on your file, and process the refundYou should have
already received this in your account or will very shortly. There is no action required on our part, so we consider this file resolved on our end.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

***, JOYJIT
Response:
Good day,
We apologize for the lack of response here however our customer care team has been in touch with you directly
As mentioned, we have reviewed your booking and have found the issue was with the Visa During that conversation, our agent advised we could refund the tickets for a total refund amount of 4076.26$You had agreed to this and mentioned that you had seen a price with Emirates and were booking it at the same timeOur agent had advised you that the fee of 450.00$ was going to be charged
We had offered to refund the 450.00$ modification fee that was charged to the credit card to process the refundHowever, before we can refund this we would need a statement from you and your bank that mentions that the chargeback will be cancelled With a chargeback on file, we are unable to offer any type of compensation until that is cleared with your bank
We do apologize for the inconveniences and issues this has created you
There is no further action we can provide until that has happened and it has been months since the email was sent with these details, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,Thank you for your message and feedback.As mentioned by our Customer Care Representative, we have reviewed your booking and cancelling the ticket with the wrong name was the only right thing to doWe understand the frustration that this has caused you, however, since it is an online-made
reservation, the agency cannot be liable for the data entered by the customer, the review page before confirming a booking is there to ensure all the passenger information entered is correct
We are unable to offer the refund you are requesting as the charged agency fees were consented for at the time of the transactionAlso, the agency fees are described in detail on our Terms&Conditions page.There is no further action we can provide, therefore we consider the file closed.Best regards,Customer Care Team

Good day!
Thank you for your message
We appreciate you bringing this to our attentionA customer care representative is working on your file and will update you soon. We appreciate your patience. Best regards,
Customer Care Team

Good day,
Thank you for your message
We have reviewed your file as you know and have contacted the bank with you on the lineWe apologize for the frustration that this situation has causedOur agent has made the proper verification with the airline and we show the refund that was processed on November
13th, We do acknowledge that this card was inactive since April, as you have mentioned, but this is something that needs to be verified by yourself and the bank to track where this refund wentThat being said, on your behalf, we are in contact with the sales
representative to see if perhaps, due to the fact that the card was inactive, they may have returned the fundsWe will revert back as soon as possible with their response.
Thank you for your patience
Best regards,
Customer Care Team

Complaint: ***
I am rejecting this response because: this is not a responseIt is merely a delay
Sincerely,
*** ***

Good day,
Thank you for your message and feedback
As mentioned by our Customer Care Representative, we have reviewed your booking and this purchase was made online by yourselfOur Agent has sent the detailed information that was pulled from your booking that shows there was no cancellation
insurance purchased on this
bookingThe flight chosen was a non-refundable one therefore we cannot offer the refund you are requesting.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking
A review of your file reveals that there is unfortunately nothing we can do as the airline is the one that has control and we are unable to make any changes
We apologize for the inconvenience but there is nothing more we can offer as our customer care representative has already mentioned.
At this time, we consider this case closed
Kind regards,
Customer Care Team

Good day,
Thank you for your message and feedback.
As mentioned by one of our Customer Care Representatives, we have reviewed the bookingWe have the notes stating the consent of the charges, however, we have offered the refund as mentionedThe amount discussed will be refunded back to he original form of payment at the time of the booking.
We consider the file closed
Best regards,Customer Support team

Good day,
Thank you for your message
We have reviewed your file and can see that our phone agent has already offered to refund the seat charges as requestedIt was processed on July 10th so it is that you have not seem it as of yet.
As we have already processed this refund, there
is no further action we can provideWe consider the file closed.
Best regards,
Customer care Team

Good day !
Once again, we apologize for the inconvenience that this issue has caused you and our sympathies for the loss you incurred
As per the conversation that you have had with our Customer Service Representative, we have attempted to give you all the options
available but you were not amendable with the fees attachedFurthermore, we never received the documents to further attempt the refund requested of you
There is no further action we can provide on our part, so we consider this file closed.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team
***
Thanks
Sandy

Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed the reservation and we notes that there was a call made to change the travel datesYou were offered the less costly option of cancelling the reservation versus having to apply the airline penalties
and fare difference
to change the ticketThis option was refusedWhen another call was made on March 8th, the option to cancel/refund was no longer available since we were past the first 24hrs after the ticket was issuedThere are rules and restrictions attached to tickets by the airline that
as a travel agency we cannot controlOur agent has explained the details and option to you and you had decided to leave the booking in its original state.
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you once again for your message
As previously mentioned, we are an agency that abides by the rules put in place by the airlines. We are not aware of your travel plans so would not think anything of the length of stay as you mention
The review page before confirming a booking is there to avoid the issue such as this oneThese tickets were non-refundable as also stated at time of booking
You are welcome to escalate this further but the details of the booking remain the same and will be put forward to the attorney as well
For these reasons, there is no further action that can be taken and we consider the file closed
Best regards,
Customer Care Team
***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meI would also add that I really appreciate the efforts of the Revdex.com to bring this to a satisfactory conclusion. Thank you very much for your assistance in this matterSincerely, Steven ***

Good day Sonia,
A review of your was made and as you know, the booking was made by you with the wrong name entered Prior to finalizing your booking, there is a review page that gives you the opportunity to look at all the components of your trip (dates/price/flights, etc)This extra step is to avoid errors.Our Customer Care Representative then tried to correct the name to no luck as per the airline fare rulesThe airline canceled the itinerary and we had to then offer you the new price of the momentThis new fare price was refused
When you then proceeded to purchase another ticket with the airline directly, they made a mistake on the date which is out of our control
Our Customer Care Representative has also left you a message with all this information last week
There is no action required on our part, so we consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Kind regards,Customer Care TeamCustomer Care

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking
As per the investigation of the call from our Customer care representative, she has listened to what the agent has mentioned on the call As we apologize for the inconvenience that the situation
has caused your travel plans, there was a clear indication that there were fees attachedThat unfortunately, the ticket is non refundable and non transferable
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team