Bowman Contracting CO

Good day,
Thank you for your message
As per the discussion with our customer care representative, we have mentioned that after investigation, we see that the booking was made online, and on your ownThere is a review page at time of booking that shows the details entered to avoid any
errors
Unfortunately there is nothing we can provide in terms of refund as we need to abide bu the terms and conditions
We consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message
As mentioned by our Customer care representative, we have reviewed the booking and have listened to the call recordingThere was no mention of the lengthy layover therefore you were not aware
Due to this fact, we have offered the exchange and have refunded
the difference in the price
We do apologize for the inconvenience that this may have caused you
There is no further action we can provide, therefore we consider the file resolved
Best regards,
Customer Care Team

Good day,
Thank you for your message
We are not able to process the refund as you have also put through a Charge back with the bankWe are not able to touch the file with this in process
Therefore we are unable to action anything on this complaint as that was not yet settled with the
bank.
We consider the file closed
Best regards,
Customer Care Team

Good day!
Thank you for your message. We appreciate you bringing this to our attentionA customer care representative would like to start working on your file but we are unable to locate your booking with the contact details providedMay you please send us a booking reference number or
another email that was used at time of booking? We look forward to hearing from you to more forward. Best regards, Customer Care Team

Complaint: ***I am rejecting this response because:
*** *** *** *** *** *** *** *** *** *** ** *** ** *** *** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***To: Revdex.com
To: Revdex.com
Here is my response to the message:
Not satisfied!
The bank already checked and verified that there was no refundMy bank representative spoke to Justfly supervisor and management representative twice regarding this matter and informed them that there was no refund on my account as the account was closedThe missing refund should be investigated by Justfly with their accounts representative to locate where the refund went to.
I have been requesting this refund for the past months and have been passed to different people and explaining over and over again but still unresolved.I am very grateful for your help in getting this matter resolve and I appreciate it!Sincerely,*** *** ***
Sincerely,*** *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Good day,
Thank you for your message.
As mentioned on the call last week, we are unable to offer the refund you are requesting due to your ticket being non-refundableFurthermore, you have requested to cancel one portion of your ticket and leave the other in tactIf there is a medical
issue and you are not able to fly, then this would pertain to both portions of this ticketWe do apologize but the rules of the ticket stipulate it to be Non-refundable.
There is nothing further we can offer, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our customer care representatives has reviewed your booking and once again, we apologize for the inconvenience.
Due to this error, we have already refunded the modification fees to your card and the airline will do the same
There is no
further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: THERE IS NO RESPONSE FROM THE BUSINESS TO READI HAVE NOT RECEIVED A DIRECT CALL NOR AN EMAIL FROM THEM SINCE 3/9/18. Sincerely,Jerusalem ***

Good day,
We have received your complaint
After review of the file, this amount is not taken without consentA look at your check-out page reveals that is was clearly ticketed before confirming the final details of your bookingWe have gone ahead however in refunded the amount for the Best
purchase Guaranteed as a gesture of good willThis amount should be on your card shortly.
At this time, we consider the file resolved
Best regards,
Customer Care Team

Good day,
Thank you once again for your messageWe sincerely apologize for the circumstances of this unfortunate situationAs previously mentioned, we will definitely take the feedback you have provided and get it back to our team leads and trainers to better the service and ensure that this doesn't happen in the future
As per your claim here, the hols have dropped off or will very shortly.
At this time, the file is closed
Best regards,
Customer Care Team

Complaint:***I am rejecting this response because:
Good Morning
If I have to pay additional $per passenger out of my pocket, my credit of $is worthless because I can book a round trip from Southwest airlines with cheaper ticket than your offered ticket It seemed to me my money was stolen when your company fraudulently manipulates customers to give them credits but these credits are worthless As you know, I did not intentionally cancel the tickets to Orlando on 12/but the cancellation occurred due to medical emergency when my wife's leg was broken with the evidence of doctor's noteYou cannot force the customer with broken leg traveled on airplane I think that is unfair not only for me but also for all customers who have similar situations like me the business strategies that your company is currently running needs to be paid attention by state and federal law enforcement Otherwise, many customers will be get trapped in this type of business strategies if necessary, the court forum will be a better place to stop those businesses like this from doing harmful to customers Thanks Sincerely,Dung**

Thank you for your message. As mentioned by our Customer Care Representative, we have reviewed your complaint and booking and apologize for the inconvenience causedUpon verification, we can confirm that the booking cancellation was done online by the passenger on our self-serve portalThe
cancellation was not processed over the phone with a live agent and the customer consented to the charges of x $($justfly cancellation fee per person)
Please find attached an example of the self-serve check-out screen that any customer who would need to cancel the booking seesThe booking cancellation will not be processed unless the passenger selects the "I understand that I am about to cancel my booking and agree to pay the cancellation fee of $xxx.xx"
There is no further action we can provide, therefore we consider the file closed.Best regards,Customer Care Team

Good day,
Thank you for your message and feedback
Upon review of the booking, our Customer Care Representative has offered an upgrade due to the error that occurred. We do apologize for the inconvenience of the service that was offered
There is no further action we can provide as the
flight was already taken
We consider the file closed
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because: I have not received any resolution or check from Justfly.com I asked that I receive a confirmation when the check would be mailed and have not had any communication as of yet The only thing I have is the attached message from the Revdex.com I would like to please keep this case open until I receive the refund check that was promised to me from Justfly which at this point is not forthcoming as of yet.Sincerely,Debra ***

Good day,
Thank you for your message and feedback
As discussed with one of our Customer Care Representatives, we have reviewed the booking and the Future Travel Credit that was issued.
This change in flight details comes directly from the airlineAs an agency, we do not make schedule
changes
We have verified with the airline to see what can be offered with the travel CreditWe confirmed on your behalf that you do not need to go to Palm SpringsThere is still a penalty fee that will come when re-booking as well as any fare difference from the original ticket. Please do reply back the the direct email with the flight details you wish to proceed with when ready
We do apologize for the inconveniences incurred regarding this issue
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care team

Good day!
Thank you for your message. We appreciate you bringing this to our attentionA customer care representative has already mentioned that we have made the name correction and have waived our modification fees for this
There is no action required on our part, so we consider this file
resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day!
Thanks for sharing the details of your recent booking experience with us.We were able to take action on your file, and process the refund as you requestedThe refund was processed and should appear on your account shortly if its not already.At this time we consider this file
resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,Customer Care Team

Good day,
We acknowledge receipt of the complaint you filed.A representative from our Customer Care Team will contact you in reference to this.Kind regards,Customer Care Team