Bowman Contracting CO

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
CONSUMER CALLED TO SAY HE CONSIDERS THE MATTER RESOLVED

Complaint: ***I am rejecting this response because:
Unfortunately no, the response was not adequateThe company stated their reason for "doubling" the price of the ticket was because it was/is Delta's policyThere are two reason this is not true; 1) I have been a Delta Rewards member for years and have never experienced anything close to want experienced with Jusfly when I had to cancel, 2) I went to the airport to discuss situation with Delta at the Jusfly's request and Delta informed me that doubling the price was not their policy and I need to take my concerns back to Jusfly.Jusfly refunded my $for cancelling my flight which to me is a slap in the face and a devious action of flipping the blame to the customer and keeping the higher of the two fees! I never wanted the cancellation fee refunded to me ...I cancelled my flight therefore I pay my feeI want to be able to use the voucher THEY gave me for a new flight without them doubling the price, or, refund me the money for the value of the voucher
Two supervisors at Jusfly gave me their employee numbers at my requests both were false. Both supervisors said only new customers to Jusfly will receive the ticket price shown on their site. I would be require to pay the doubled ticket price
Sincerely,Rita ***

Complaint: ***I am rejecting this response because:
As stated by the Justfly*** representative I should have received the refund by today Friday February (which is the end of the week)However it still does not reflect in the credit card account as pending and when I contacted the credit card company to check with them, I was advised that there has NOT been an attempt to credit the money
Justfly*** has yet to contact me even after I called many times to speak with George and requesting a call backI don't even get an apology from them
I do not consider this issue resolved until the refund has been processed by my credit card company.Sincerely,Karine ***

Good day,
Thank you for your message and feedback
Upon reviewing the bookings that were attempted, there were no actual, physical charge on your cardThere were a couple of attempts but they were declined. See the message below that appears on the attempted bookings.
There was no
hold on the funds as the transaction was declined therefore you would need to clarify this with your bank
There is no further action we can provide and consider the file closed.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Jennifer ***

Complaint: ***I am rejecting this response because:there
is really no action other than them saying they are working on a resolutionNothing was mentioned as to what kind of resolution they are working onNo one has tried to call or email me from justfly. Sincerely,Maria *** ***

Hello,
I continue to get blown off by JustFly.com regarding the status of the refund of $5,for airfare after our flights were cancelled on 9/29/17. I was assured on 9/30/by the JustFly representative that our refund was confirmed and would be forthcoming in 2-weeks
It is now almost weeks, and they still are claiming they do not even have a response from the airline as to whether it will refund our money at all; contradicting what they told me in September
What is my next step? I am losing time at work (I'm an hourly employee) trying to track down our money
Thank you for your assistance,
-Patti***

Good day,
Thank you for your message and feedback.
Upon review of your booking, yes it was cancelled well within the hours of bookingHowever, as seen in our Terms and Conditions, there is an agency fee that is charged upon any cancellation.
That being said, we have now
refunded the two fees that were charged back to your credit card as a one time gesture of good willThis refund was processed today and should show on your statement within the next days. Please do keep in mind that for and future bookings
and/or cancellations, this courtesy will not be offered.
We now consider this file resolved
Best regards,
Customer Care Team

Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking.A review of your file reveals that this was a booking that you made online, and on your own. Prior to finalizing your booking, there is a review page that gives you the opportunity to look at all
the components of your trip (dates/price/flights, etc)This extra step is to avoid errors
The booking was made with the name that you entered. Furthermore, there was an email confirmation sent on the day of booking where if we received the call right away, we could have worked with the airline on the feesThe call only came in 14th of November.
Due to this fact, we are unable to provide any changes without fees applying
There is nothing further we can offer, therefore we consider the file closed
A representative from our Customer Care Team will contact you to detail the options available to you to make modifications to your current flight schedule.Kind regards,
Customer Care Team

Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking.A review of your file reveals that this was a booking that you made online as mentionedWe have offered to waive the modification fee to make the changes as a gesture of good
will
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thank you for your message and feedback.
Upon review of your booking, the ticket was already voided and the charge will fall back on your card within the next couple daysAs seen in our Terms at the time of booking:
Prices
All prices displayed on our website are subject to
change at any time without prior noticeAirfare is only guaranteed once the purchase has been completed and the tickets have been issuedAirlines and other travel suppliers may change their prices without notice
If a price increase occurs after you have made a reservation that affects your travel package, we will notify you of the price increase before taking any further stepsHowever, no price increases will affect your travel package once your reservation has been finalized
Thank you once again for your feedbackWe consider this file closed.
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: I was still not verbally told about the additional $off of the ticketI also asked if I was only going to take a $maximum hit for the cancellation and was told yes by the agent which the "resolution manager" admitted
Sincerely,*** ***

Complaint: ***I am rejecting this response because:This situation should have been settled prior to my departure and they never got back to me in a timely manner even though I was told my file would be marked as urgent and completed within a certain time frame and that time frame was not adhered to.Sincerely,Amanda***

Good day,
Thank you for your message.
One of our Customer Care Representatives is reviewing your file and will revert back shortly
Thank you for your patience.
Best regards,
Customer Care Team

Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking.A review of your file reveals that this was a price that you have accepted by the phone agent before any confirmation or charges were placedWhen you phoned back to cancel, your card was not
functioning to be charges the cancellation fees and we were awaiting once more to have your consent before passing any charges on the card.
A representative from our Customer Care Team has contacted you to explain the options and outcome of this claim to you in order to resolve
There is no further action I can offer on our part, so we consider this file resolved on our end
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Better late than never, I have to say that I am disappointed with you services but I am positive that you guys can do better and refund amount sincerely inside the time frame determinedAnyways thank you for all the help and I hope this delay doesn't happen with anyone else.Sincerely, Anirudh ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meI am not yet able to confirm if the refund has been received, as it would get applied to my credit card. My new statement has not yet been received, but I will assume in good faith that the business has in fact processed the refund. Sincerely, Edward ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Mickey ***

Good day,
Thank you for your message.
As we appreciate the frustration in having the prices change when trying to bookThis is something that we have no control over as a travel agencyAs stated in our Terms & Conditions:
'All prices displayed on our website are subject to change at
any time without prior noticeAirfare is only guaranteed once the purchase has been completed and the tickets have been issuedAirline and other travel suppliers may change their prices without notice.'
I have included a copy here within for review
There is no further action e can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your messageWe use the feedback for coaching purposes
As discussed with our Customer Care Representative, we have reviewed your fileWe apologize for the inconvenience that the omitting of the seat assignment fees has caused you.
We have gone ahead and processed
the refund as mentioned for the fees that were chargedYou should see the refund shortly on your card
There is no further action required, therefore we consider the file resolved.
Customer Care Team