Bowman Contracting CO

Good day,
Thank you for your messageWe do apologize for the miscommunication from our phone agentWe have contacted the airline to advocate on your behalfThey have informed us that you have attempted to call them directly for this refund and have mentioned that they and
we need to follow the
ticket rulesThis ticket was non-refundable The information below are the fare rules which we need to abide by
We understand that this is not the outcome you were hoping for but there is no further action we can provide in this matterWe consider the file closed
C A N C E L L A T I O N
-- ANY TIME -----------------------------------------------------TICKET IS NON-REFUNDABLE IN CASE OF CANCEL/REFUND-NOT PERMITTED EVEN FOR MEDICAL REASON-FOR NON REFUNDABLE TICKETS THE -YR-SURCHARGEWILL NOT BE REFUNDED.-WHEN FARES ARE COMBINED THE MOST RESTRICTIVECONDITIONS APPLY-THE ORIGINAL NON-REFUNDABLE AMOUNT REMAINSNON-REFUNDABLE.-NO- SHOWTICKET IS NON-REFUNDABLE IN CASE OF NO/SHOW
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As discussed with our Customer Care Representative, he has mentioned all the details of your options to cancel or use the ticketsAs stated, with a minor
change as the airline has done, there is no option to cancel without fees attachedPlease do let us know which option you have chosen so we can indicate it in your file.
Be advised any changes must be done prior to the outbound flight on November 5th, to avoid losing the value of the entire ticket
There is no further action required on our part, therefore we consider the file closed
Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
JustFly Customer Care Team

Good day,
Thank you for your message.
As mentioned by our customer care representative, we have taken action on your file and together with the airline, we have re-issued the correct ticket and sent it to you
At this time, we consider the file resolved
Best regards,
Customer Care
Team

Complaint: ***I am rejecting this response because: At no time was able to speak to someone I could understand clearlyThey never addressed the core of the problem I hadI had two agents say I could fly in April one was a supervisor which I gave the badge number to the dispute representativeAll they kept saying is we give you good informationWhen I originally cancelled my flight I got all kinds of different information, but was finally told if I cancelled and re booked I could stop in La to do what I needed toOnce I cancelled they told me I had to book exactly how I had it and in fact couldn't stop in LaI then said "please do not cancel" and they said "it is too late"I then tried to call and talk to supervisors on numerous occasions and they kept giving me the run around saying they were busy or were not there
They said I had a year to use the ticket and even though I was flying out on april originally they said I had to fly out on before march 21stBut then I had two agents including a supervisor KC - Badge no - *** say that I could fly in April but I would have to call back cause they couldn't find a flight at that timeClearly I was never given consistent information
After numerous emails and conversations on the phone I could barely understand, they were no help in allowing me to book my ticket when I needed toI understand maybe the rules they have of a year being correct, but considering that it was due to misinformation that caused me to cancel my flight, and all the misinformation in regards to when I could and couldn't use my credit, I would think the very least they could do would be to find a way to allow me to fly in April when I need to
I feel this company is very dishonest, and their representatives do not know what they are doing and take no responsibility for what they tell youSincerely,Gabriel ***

Good day,
Thank you for your message and feedback.
Upon review of this booking, you phoned in to let us know that you missed a leg of your flight which is tagged as a No-show at the airportGenerally, the airline will automatically cancel your entire trip and the entire value of your
tickets will be lostUnfortunately, under no circumstance will a refund be possibleIn a minority of cases, your fare may be eligible for the re-booking of your tripThe agents informed you of this when you phoned in and tried to get you as much of a refund as possible with the unused taxesYou had agreed with this option
There is no further action we can provide and that refund amount discussed will be processed back to the card that was used at the time of booking
We consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message
We appreciate you bringing this to our attentionWe will take that feedback for coaching purposes
A customer care representative was working with you on this file and you have come to an agreement to exchange the tickets that you originally wanted with
a small increase in price
There is no action required on our part, so we consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Representative

Good day,
Thank you once again for your message
Our Agent is still working with the airline on this refund request on your behalfWe are not able to confirm any response at this time.
We will get back to you as soon as we have their response
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Joy ***

Goo day,
Thank you for your message and feedback.
One of our Customer Care Representatives has reviewed your comments and bookingAs mentioned, there was an opportunity to call in and make any necessary changes to your booking as we send an email confirmation within seconds of the booking
being made.
Unfortunately, we cannot do a refund or change to your booking due to the rules of your ticket as an agencyWe need to abide by the rules set forth by the airline.
We apologize for the inconvenience but we are not able to offer the resolution you are seeking
We consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives is reviewing your complaint and booking.
We will revert back shortly with a response
Thank you for your patience
Best regards,
Customer Care Team

Good day,Thank you for your message.One of our customer Care Representatives is currently reviewing your booking and complaint.We will revert back with a response shortly.Thank you in advance for your patience.best regards,Customer care Team

Good day!
Thanks for sharing the details of your recent booking experience with us.We've looked at your booking and determined that there was no actual charge as our agent has advised youThere was a pre-authorization hold, which never became a charge because the transaction was voided.As a travel
agency, we do not have the authority to cancel or reverse pre-authorized chargesThe 'held' amount returns to the user's account based on the timelines established by the financial institutionExpediting this process requires the involvement of the financial institution.Hopefully the pre-authorization hold has been released by now. There is no action required on our part, so we consider this file resolved on our end.Regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representative is currently reviewing your booking and will revert shortly with a response
Thank you in advance for your patience.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI still have not heard back from JustFly about my $RefundI am still very upset with this companySincerely,AndrewWong

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I was able to contact the parent company which facilitated an immediate refund, the money has been received
For your records, I had contacted the said airline and was informed no such confirmation was requiredSince I purchased tickets from JustFly - they were free to refund those tickets
Thank you so much for helping, I'm sure contact from BB helped speed this up.Sincerely, Ellen ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Vasuki ***

Complaint: ***I am rejecting this response because: They just blew both of us off, they know neither you or I can do anything.Sincerely,Mark ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe Justfly team contacted me and will mail the check for the balance amountSincerely, Meghna ***

Complaint: ***I am rejecting this response because:
Please let me know when they come up with a reply
Thanks,
JPSincerely,Joseph ***

Complaint: ***I am rejecting this response because: I’m wanting a valid response with payment due to their subpar practices.Sincerely,Chianti ***