Bowman Contracting CO

Good day,
Thank you for your message.
One of our Customer care Representatives already reviewed this file when you called into our call center. As she has informed you, our agent had provided you with several option to help with the airline schedule changeThe option were provided for
a full refund of the ticket, a use of the ticket for a Future Travel or to travel with the schedule change given. There was a refusal to all options, a request to leave the booking as it was and then a no-show to the flight on the day of travel.
This ticket that was purchased was non-refundable therefore it has lost its value now that it was tagged as a no-show by the airline.
There is no action we can provide as the rules come from the airline.
We consider the file closed
Best regards,
Customer Care Team

Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking
We appreciate you bringing this to our attentionA customer care representative is working on your file and will update you soon
Best regards,Customer Care Team

Good day!
Thanks for sharing the details of your recent booking experience with us
As mentioned by our customer care representative, we do apologize for not being able to have the name correction you were requesting.
Charges have been voided and will fall back into your
account There will not be a refund since the amount was never chargedThere was a pre-authorization charge pending that was released.
Hopefully the pre-authorization hold has been released by now
There is no further action required on our part, so we consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Complaint: ***I am rejecting this response because my bank has no record of the refund being submitted for processing and no documentation has been provided to show that they have refunded the money. Sincerely,Meaghan ***

Dear MrRivera,
This is a message concerning the Revdex.com complaint that was recently expedited to usAs mentioned by our Customer Care Representative, we have reviewed your booking and you have booked non-refundable ticketsWe are unable to offer the refund you are requesting as we need to
abide by the airline fare rulesUpon reviewing your file we could not help but notice that the bookings were cancelled by the passenger online and the $fee was charged with the customer's consent
The prices that you may have found for a 13FEB- 01MAR(or for any other dates in this instance) are solely at the discretion of the airlineJustfly does not and can not influence any airline's pricing for a specific flight.
We contacted Delta Airlines and they assured us that you are currently holding a credit of USDwith them that you would be able to use without any additional fees for ANY Delta flight re-issued and used before 15SEP(the fare difference would apply though)
We contacted United Airlines and they assured us that you are currently holding a credit of USDwith them that you would be able to use without any additional fees for ANY United Airlines flight re-issued and used before 15SEP(the fare difference would apply though)
There is no further action we can provide, therefore we consider the file closed
Regards,
Justfly Customer Care

Revdex.com:I have reviewed the
response made by the business in reference to complaint ID***, and find that the their response is appropriate for my claimThey informed me that they are investigating my claim and will get back to me in a timely mannerI am looking forward to hearing from them soon with their next response
Sincerely, Samuel***

Good day,
Thank you for your message.
As mentioned by out Customer Care Representative, we have reviewed your bookingThere were email notifications sent to advise of the changes that Air Berlin had made and alerted you to contact the airline.As you already know, on August 14, 2017, Air
Berlin filed to commence insolvency proceedings in GermanySubsequently, on August 18, 2017, an ancillary proceeding was filed under Chapter of the U.SBankruptcy Code for Recognition of the Foreign Proceeding in the U.SBankruptcy Court for the Southern District of New York, Case Number *** As a result, all Air Berlin tickets issued before August 15, 2017, are no longer refundable due to German insolvency regulations. We regret to inform you that, in light of this, we are unable to proceed with your request to refund your ticket
As an alternative measure, since your tickets were purchased with a credit card, you may also consider contacting the financial institution that issued the credit card to review potential options. Kind regards, JustFly Customer Care Team

Complaint: ***I am rejecting this response because:It is not true and I have provided the two email proofs which I have showing they are lyingDoc 1) Just fly response This is the email George sent me when I opened my complaint with Revdex.com saying I got a hour confirmation email with check in times in it and to confirm flightThis is not true if you read item my booking confirmation email you will find I booked my flight with less than hours before flight so there is no way I could of gotten a email with check in time on it hours before flightAlso Doc 2) Booking Confirmation will prove to you that in Justfly.com response claiming that since I booked in a rush and did not read the confirmation and that it is said in booking confirmation about check in times is all lies and that they are trying to run a unfaithful businessIt states no where within the booking confirmation about check in times or nothing about going on to American Airlines site to check in or find out more informationAs you can see in the provided proof by emails I received form justy fly they are lieing about everything and I should get my money returned to me due to them being unfaithful and trying to make money off of first time flyers that do not know this information
Sincerely,*** ***

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we do apologize for the inconvenience and delay in getting the refund for yourWe have confirmed with accounting and it was processed as mentionedWe ahve also refunded the modification fees and the
invoice was sent to you in the email.
There is no further action we can provide, therefore we consider the file resolved
Thank you for the feedback and we consider the file closed
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
Our Customer Care Representative is working on your file and in communication with the supplier He will update you as soon as we hear
back
Thank you for your patience
Best regards,
Customer Care Team

From: Julia *** [*** Sent: Thursday, April 05, 2:PMTo: *** ***Subject: Fw: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Consumer Complaint***
Good afternoon,
My
name is Julia Jensen, I am Consumer Complaint ***The company I am having my dispute with, JustFly, contacted me directly Wednesday 4/4/regarding my complaintI am unsure whether or not JustFly has responded to the Revdex.com team that is handling this caseThe "Complaint Hub" on the Revdex.com website states that they are waiting on the response of Justfly
Regardless, I would like to keep your department involved in any/all correspondents I have with this companyPlease see the forwarded emails belowThank you for your time and dedication
All the best,
Julia *** ***
From: Julia ***Sent: Thursday, April 5, 1:PMTo: JustFlySubject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Consumer Complaint***
Hi Hélène,
I did not make any additional paymentsI only paid for my original ticket, which I would like refundedPlease refer to my original complaint through the Revdex.com
Thank you,
Julia ***
Consumer Complaint ***
From: JustFly

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meSincerely, Abhishek ***

Good day,
Thank you for your message
One of our Customer Care Representatives is currently reviewing your booking and complaintHe will revert back shortly with our response.
Thank you for your patience
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: Hi JustyFly representatives, All week we have been trying to contact the representative that knows this particular case. It has again been a long waiting time and run around with this company. We appreciate the partial refund which I see on my account statement however, when speaking with *** ***, they seem to be under the impression that we received a full refund. Again, we have been trying to call our representative to no avail. We hope to speak with him about this matter on Monday
Regards
*** ***Sincerely,*** ***

Good day,
As previously mentioned by our Customer Care Representative, we have mailed out the cheque on April 17thOf you have not yet received it, it should arrive this weekIf it does not, please do communicate with us so we can have a stop-payment on the cheque.
There is no further action we can provide as we have done our part in resolving this issueWe consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
After review of the file, as mentioned by our customer care representative, we are unable to provide the refund that you are requestingAS seen in our terms and conditions, " All prices displayed on our website are subject to change at any time without
prior noticeAirfare
is only guaranteed once the purchase has been completed and the tickets have been issuedAirlines and other travel suppliers may change their prices without notice."
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Erik ***

Revdex.com:I have reviewed the response made by
the business in reference to complaint ID ***, and find that this resolution is NOT satisfactory to mePlease understand I have contacted JusyFly numerous times, have written formal unsatisfactorily reviews on public forums (to which I get responsss from the Customer Care Team saying this case has been forwarded to the “Escalations Team”)Yet I have heard nothing from the company, not an email or a phone call, updating me on the status on my original complaintIt seems like a lot of claims which is why this business is highly suspect and should be under greater investigationI highly recommend that this company be examined furtherThey are absolutely criminal in the way they do businessThank youMargaret***

Complaint: ***
I am rejecting this response because: I want the complain to remain in the system because it took me nearly four hours on the phone with Just Fly to get a refundThey made the experience as difficult as possible
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will need to confirm $was refundedAdditionally I'm perplexed as to their response with relation to the APP information being different
That would seem to indicate the systems are not live or interactive which does not seem to make logical programming sense
Sincerely, *** ***