Bowman Contracting CO

Complaint: ***I am rejecting this response because:
I never received a phone call or a message or email that the refund was processedAnd the claim that the money is in my account is falseI have checked my bank account yesterday and today and it is not thereIn the response email they state to call if I have any questions and I did today and was put on hold three times for over minutes and finally a supervisor said she did not know about this and would have someone call me back between 24-hours (business days)I have not received a refund or proof they are doing anything but wanting me to give upMy number is ***, my email is ***Sincerely,Tim ***

Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your booking and has mentioned that unfortunately the car rental time was not something that we had control over. The booking was to be cancelled hours prior to arrival to be eligible for a
refund
Unfortunately there is no refund we are able to provide in this file
We consider this file closed
Best regards,
Customer care Team

Good day,
Thanks for sharing the details of your recent booking experience with us
One of our Customer Care Representatives has attempted several times to contact you by phone to no availWe are attempting to explain the current status.
We look forward to hearing from you so we can
resolve this file.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by
the business in reference to complaint ID ***, and find that this resolution is NOT satisfactory to mePlease understand I have contacted JusyFly numerous times, have written formal unsatisfactorily reviews on public forums (to which I get responsss from the Customer Care Team saying this case has been forwarded to the “Escalations Team”)Yet I have heard nothing from the company, not an email or a phone call, updating me on the status on my original complaintIt seems like a lot of claims which is why this business is highly suspect and should be under greater investigationI highly recommend that this company be examined furtherThey are absolutely criminal in the way they do businessThank youMargaret***

Good day,
Just to inform you that the cheque was mailed out today and you should be receiving it early next week.
As we understand that you would like to await the deliver of the funds, there is no further action we can provide, therefore we consider this file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback on our agents in the call centerThis is of course not the service we strive for and will provide proper coaching
As mentioned by our Customer Care Representative, we have reviewed the booking and have provided you with the details on the CSA
Insurance coveragePlease do communicate with them to see if there is something they can offer as the ticket does not allow cancellation due to medical unfortunately.
There is no further action we can provide in this case therefore consider it closed.
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: Hi JustyFly representatives, All week we have been trying to contact the representative that knows this particular case. It has again been a long waiting time and run around with this company. We appreciate the partial refund which I see on my account statement however, when speaking with *** ***, they seem to be under the impression that we received a full refund. Again, we have been trying to call our representative to no avail. We hope to speak with him about this matter on Monday
Regards
*** ***Sincerely,*** ***

Dear MrRivera,
This is a message concerning the Revdex.com complaint that was recently expedited to usAs mentioned by our Customer Care Representative, we have reviewed your booking and you have booked non-refundable ticketsWe are unable to offer the refund you are requesting as we need to
abide by the airline fare rulesUpon reviewing your file we could not help but notice that the bookings were cancelled by the passenger online and the $fee was charged with the customer's consent
The prices that you may have found for a 13FEB- 01MAR(or for any other dates in this instance) are solely at the discretion of the airlineJustfly does not and can not influence any airline's pricing for a specific flight.
We contacted Delta Airlines and they assured us that you are currently holding a credit of USDwith them that you would be able to use without any additional fees for ANY Delta flight re-issued and used before 15SEP(the fare difference would apply though)
We contacted United Airlines and they assured us that you are currently holding a credit of USDwith them that you would be able to use without any additional fees for ANY United Airlines flight re-issued and used before 15SEP(the fare difference would apply though)
There is no further action we can provide, therefore we consider the file closed
Regards,
Justfly Customer Care

Complaint: ***
I am rejecting this response because: I want the complain to remain in the system because it took me nearly four hours on the phone with Just Fly to get a refundThey made the experience as difficult as possible
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
No , according to spirit airlines, if the baggage was booked at the time of purchasing the ticket, it would be but instead the agent said I will pay for the bag at the airportAccording to spirit airlines, it would be plus to pay at the airport
The AGENT REFUSED TO DISCLOSE ALL INFO TO ME
THE TICKETS WERE SOLD With AND INCOMPLETE INFO
THIS IS UNACCEPTABLE
I do not trust this company anymore and do not want to do business anymore
THIS IS CHEATING
YOUR COMPANY SHOULD BE INVESTIGATED BY THE FBI AND OTHER LEGAL REPRESENTATIVES OF AMERICA
YOUR AGENTS ARE CHEATING TO SELL TICKETS
VERY UNFORTUNATE
Sincerely,Rajkumarie ***

Good day,
Thank you for your message
One of our Customer Care Representatives is working on your file and have attempted to callPlease do call back and asked once more to be transferred
Best regards,
Customer Care Team

Good day,
Thank you for your message.
After review of the file, as mentioned by our customer care representative, we are unable to provide the refund that you are requestingAS seen in our terms and conditions, " All prices displayed on our website are subject to change at any time without
prior noticeAirfare
is only guaranteed once the purchase has been completed and the tickets have been issuedAirlines and other travel suppliers may change their prices without notice."
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:
I have not received an email with any information regarding the Future Travel CreditOnly the cancellation.
Sincerely,*** ***

Complaint: ***I am rejecting their response because it makes zero senseBut the fact it makes no sense is not surprising as they have committed fraudAgain, my bank had confirmed Just Fly attempted not just one but numerous unauthorized and fraudulent chargesThey attempted so many unauthorized charges the card security function was triggeredThis company should not be allowed to operate in the United StatesThe Revdex.com has mine and hundreds of other complaints that are all similarI also consider the matter closed and feel the Revdex.com should revoke just flys ability to commit future acts of fraud as I'm sure more comlaints will continue to be filed. Sincerely,Robert ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meSincerely, *** ***

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we do apologize for the inconvenience and delay in getting the refund for yourWe have confirmed with accounting and it was processed as mentionedWe ahve also refunded the modification fees and the
invoice was sent to you in the email.
There is no further action we can provide, therefore we consider the file resolved
Thank you for the feedback and we consider the file closed
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:
On January 26th I was contacted by someone named George from Justfly***, claiming he worked in the "french office"He promised me that I would get a refund within business daysI waited those business days and no refundI tried contacting him about times now on the phone number and extension he provided me with but the phone number is to customer service, there is no way of getting his extension number and everyone I speak with tells me he isn't availableI requested that he called me back and nothingToday is February 9th and marks business days, still no refund and no phone call from him.Sincerely,Karine ***

Good day,
Thank you for your message.
As mentioned by out Customer Care Representative, we have reviewed your bookingThere were email notifications sent to advise of the changes that Air Berlin had made and alerted you to contact the airline.As you already know, on August 14, 2017, Air
Berlin filed to commence insolvency proceedings in GermanySubsequently, on August 18, 2017, an ancillary proceeding was filed under Chapter of the U.SBankruptcy Code for Recognition of the Foreign Proceeding in the U.SBankruptcy Court for the Southern District of New York, Case Number *** As a result, all Air Berlin tickets issued before August 15, 2017, are no longer refundable due to German insolvency regulations. We regret to inform you that, in light of this, we are unable to proceed with your request to refund your ticket
As an alternative measure, since your tickets were purchased with a credit card, you may also consider contacting the financial institution that issued the credit card to review potential options. Kind regards, JustFly Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me as long as the check is received at my home address. Sincerely, Dareen***

Good day,
As previously mentioned, we have processed the refund of the modification feesThe Insurance is not refunded from our end therefore it would not pertain to this complaintWe have done what we could from our end to meet your request.
There is no further action required on our part, so we consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team