Bowman Contracting CO

Good day,
Thank you for your message.
As you know one of our Customer Care Representatives is currently working on a possible resolution with you and the airline and has had several communications with you.
We will revert back with the official response as soon as
possible.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me as long as the check is received at my home address. Sincerely, Dareen***

Good day,
Thank you once again for your feedbackWe will take the comments and use them for training purposes
As previously mentioned, we are trying to sort out the fees that were charged to you but have requested a billing statement with the charges before we can move forwardWe cannot reimburse charges before we have these documents
Please do continue the communication with our agent's email
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:
No , according to spirit airlines, if the baggage was booked at the time of purchasing the ticket, it would be but instead the agent said I will pay for the bag at the airportAccording to spirit airlines, it would be plus to pay at the airport
The AGENT REFUSED TO DISCLOSE ALL INFO TO ME
THE TICKETS WERE SOLD With AND INCOMPLETE INFO
THIS IS UNACCEPTABLE
I do not trust this company anymore and do not want to do business anymore
THIS IS CHEATING
YOUR COMPANY SHOULD BE INVESTIGATED BY THE FBI AND OTHER LEGAL REPRESENTATIVES OF AMERICA
YOUR AGENTS ARE CHEATING TO SELL TICKETS
VERY UNFORTUNATE
Sincerely,Rajkumarie ***

Good day,
Thank you for your message and feedback
One of our Customer care Representatives is currently reviewing your booking and complaint.
We will revert back shortly with a response
We thank you in advance for your patience.
Best regards,
Customer Care team

Good day,
Thanks for sharing the details of your recent booking experience with us
One of our Customer Care Representatives has attempted several times to contact you by phone to no availWe are attempting to explain the current status.
We look forward to hearing from you so we can
resolve this file.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your booking and has mentioned that unfortunately the car rental time was not something that we had control over. The booking was to be cancelled hours prior to arrival to be eligible for a
refund
Unfortunately there is no refund we are able to provide in this file
We consider this file closed
Best regards,
Customer care Team

Good day,
Thank you for your message and feedback on our agents in the call centerThis is of course not the service we strive for and will provide proper coaching
As mentioned by our Customer Care Representative, we have reviewed the booking and have provided you with the details on the CSA
Insurance coveragePlease do communicate with them to see if there is something they can offer as the ticket does not allow cancellation due to medical unfortunately.
There is no further action we can provide in this case therefore consider it closed.
Best regards,
Customer Care Team

Hi *** or team,
I went to *** and they found the refund for meI apolgize that I didn't catch it because it came in two small amounts, one per ticket and I was looking for the total amount
I apologfize, we are all squared away nowCase closed
Thank you,
*** ***

Good day,
As per the conversation with our customer care representative, we were able to take action on your file, and now process the refund as you requestedThe payment will be processed next week and should appear on your account shortly.At this time we consider this file
resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,JustFly Customer Care Team
***
Thank you!Sandy

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because:
I never received a phone call or a message or email that the refund was processedAnd the claim that the money is in my account is falseI have checked my bank account yesterday and today and it is not thereIn the response email they state to call if I have any questions and I did today and was put on hold three times for over minutes and finally a supervisor said she did not know about this and would have someone call me back between 24-hours (business days)I have not received a refund or proof they are doing anything but wanting me to give upMy number is ***, my email is ***Sincerely,Tim ***

Good day,
Thank you for your message
One of our Customer Care Representatives is working on your file and have attempted to callPlease do call back and asked once more to be transferred
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us.As per the email and voicemail left by our Customer Care Representative, informed you that with your travel insurance purchase, you would need to coordinate with our partners at CSA InsuranceThe ticket you
purchased was a non-refundable ticket therefore we are not able to offer a refund from our end
There is no further action we can take on our part, therefore, we consider this file resolved on our end.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Just to inform you that the cheque was mailed out today and you should be receiving it early next week.
As we understand that you would like to await the deliver of the funds, there is no further action we can provide, therefore we consider this file closed.
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:
I have not received an email with any information regarding the Future Travel CreditOnly the cancellation.
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
On January 26th I was contacted by someone named George from Justfly***, claiming he worked in the "french office"He promised me that I would get a refund within business daysI waited those business days and no refundI tried contacting him about times now on the phone number and extension he provided me with but the phone number is to customer service, there is no way of getting his extension number and everyone I speak with tells me he isn't availableI requested that he called me back and nothingToday is February 9th and marks business days, still no refund and no phone call from him.Sincerely,Karine ***

Complaint: ***I am rejecting their response because it makes zero senseBut the fact it makes no sense is not surprising as they have committed fraudAgain, my bank had confirmed Just Fly attempted not just one but numerous unauthorized and fraudulent chargesThey attempted so many unauthorized charges the card security function was triggeredThis company should not be allowed to operate in the United StatesThe Revdex.com has mine and hundreds of other complaints that are all similarI also consider the matter closed and feel the Revdex.com should revoke just flys ability to commit future acts of fraud as I'm sure more comlaints will continue to be filed. Sincerely,Robert ***

Good day,
Thank you for your message.
One of our Customer Care Representatives is currently looking over your booking and complaintWe will revert back shortly with our findings.
Thank you for your patience
Best regards,
Customer Care Team

Good day,
Thank you for your message
As per your discussion with our Customer Care Representative, we have advised that the tickets are valid for Future Travel Credit until the 22nd of March There is a penalty from the airline that is applicable as well as the fare difference.
We
have however offered a refund on the modification fees as a gesture of good will.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team