Bowman Contracting CO

Good day,
Thank you for your message
As discussed several times with our customer care representatives, we have explained that the airline allows a name correction for a maximum of letters and not a complete nameWhen the option of cancelling the tickets was approved by yourself, the agent was
sure to
mention that this is a non reversible action and the tickets cannot be reinstatedYou accepted this option as well as the penalties involvedAs a gesture of good will, we have offered to reimburse the amount of the modification fees to help compensate for the inconvenience
of this situationWe have not heard back from you since
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Sandy

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Anabel ***

Good day,
Thank you for your message and feedback
As mentioned by our Customer Care Team, the destination was the one that was chosen at the time of bookingOur cancellation fees is always applicable even within the first mins as seen in our Terms and Conditions that were agreed
to.
That being said, for this one time occasion, we have refunded the cancellation fees for both passengersThe refund will appear back on the card used at the time of booking within days
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message
As discussed with our Customer Care Representative, we have reviewed your booking and have offered you a refund of the Cancellation policy as well as the modification fees as a onetime courtesy
This booking and option was chosen by you on
your booking and the details were included with the option that this was to be cancelled within hours of booking
The amount should be back on your card or will be shortly
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Unfortunately I didn't get any response from JustFlyThey kept ingoring my emailsAs of today, I didn't receive any reimbursement

Complaint: ***I am rejecting this response because: ??ey ?old ?e on jan ??a? ??ey were ?end?ng ?? o?? ??en? w?ll no? ?a?e ?ay co?pla?n? down now, ??nce ??ey ?ave aga?n ???? ?n?or?ed ?e?? and w?en ? ge? ??e ree??er??en? ? w?ll con??der ????an??
Sincerely,Lori ***

Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, our agent reviewed the booking and the ticket that was purchased is non-refundableWe have offered a Future Travel Credit but there are fees to pay in order to be eligible to this including that
modification fee as stated in our Terms and Conditions.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As discussed with our Customer care Representative, we have verified and there is no travel advisory in place for you on this ticket that was bookedIf there is no official advisory, the rules of the ticket would apply which are
non-refundable.
The only option of refund would be the unused taxed for YQ and you have refused the optionThe ticket is as it stands
There is no further action we can provide therefore we consider the file closed.
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: Justfly*** contacted me via phone on Thursday June 9th in regards to this complaint Lady said she was going to listen to the audio of the transaction between their sales agent and myself and would contact me the next day We agreed she would call around 1:pm on June 10th She never calledIt's been an addition hours since she was suppose to call back and still no phone call.Sincerely,David ***

Good day,
Thanks for sharing the details of your recent booking experience with us
As already discussed with our agent, we have offered to refund our modification feesWe have communicated with the airline on your behalf to get a waiver to refund but it was done too late as it need to be done
before the exchange
There is no further action we can provide, therefore at this time we consider this file closed
Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As already discussed with our customer care representative, we were able to take action on your file, and process the refundThe refund has been
processed and should appear in your account shortly if not already.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
JustFly Customer Care Team

Hi ***,
The bank teller inside the bank deposited the check and it appears to have been credited to my account without a problem
I think we can (finally) close this complaint
Again, thank you for all your help
I wouldn’t have been able to resolve it by myself
Sincerely,
*** ***

Complaint: *** I am rejecting this response because: I did not agree with just fly regarding the refund that they offered. I have been in communication with the customer care team via email but can not reach anyone by telephone. This was escalated to another individual who was to call me by telephone by I have been waiting for over a week for a return phone call. I have followed up with several emails with no response as to when I will receive a phone call. Additionally, I have seen no refund activity on my credit card. The hour refund rule enacted by the US DOT, requires airlines to allow passengers to cancel a non-refundable booking or reservation with in hours without penalty. So when a customer is booking a reservation Just Fly, you are prompted with an extended cancellation policy which leads one to believe that you can make cancellations/ adjustments beyond the hour period permitted by DOT regulations. I found the advertising of this extended cancellation policy to to be extremely misleading and unethical. Why are they charging a consumer for something that is enacted by the DOT. Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***The 24-hour refund ruleIn 2012, the Department of Transportation (DOT) enacted a new rule that requires airlines to allow passengers to cancel a non-refundable booking or reservation within hours of purchase, without penalty, so long as the booking is made at least seven days in advance of the flight

Good day,
Thank you for your message
As discussed with our Customer Care Representative, we have investigated your complaint and file we have offered a refund that is already in process to be returnedPlease refer to the email that was sent by our agent for all details and
breakdowns.
We apologize for any inconvenience caused to you and your travel plans
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: At this time I have just checked my mail and I have no refund My original request to Justfly was to place the refund in my PayPal accountI was told I would be contacted within days of my complaint to themI have not been contacted via phone , email or mail to resolve thisI received you correspondence and have been waiting patiently for justfly to provide me with my refundI have not received my refund as of today's date. Sincerely,*** ***

Complaint: ***I am rejecting this response because:
They are offering to remove the seat charges which are $and we will accept this due to being mislead about seat charges however, there is still a difference in balance in the amount of $we also want returned due to our original receipt stating the total charges for the trip was $1,yet JustFlt*** took it upon themselves to then charge our credit card $1,with no explanation
***
On the Akron, Ohio Revdex.com site, they make note of
Sincerely,W*** ***

Good day,
Thank you for your message
As per your conversation with our Customer Care Representative, we have gone ahead and refunded the 75.00$ for the modifications as a good will gesture.
At this time we consider this file resolved.Should you require any additional information, please do
not hesitate to contact our Support Center.Kind regards,Customer Care Team

Good day,
Thank you for your message
One of our Customer Care Representatives is currently reviewing your booking and complaint.
We will revert back shortly with a response
Thank you in advance for your patience.
Best Regards,
Customer Care Team

Good day!
Thanks for sharing the details of your recent booking experience with us.As already mentioned by our Customer Care Representative, we were able to take action on your file, and process the refundThe refund was processed and should appear on your account within 1-billing cycles.At
this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you for your message
There is already a file opened about your refund in Complant ***There is no reason to have a second complaint open for the same bookingYour refund was approved and is in the process of the accounting department.
We will ensure it gets sent as
soon as possible
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team