Bowman Contracting CO

Complaint: ***I am rejecting this response because:Sincerely,Ellis ***

Good day,
Thank you for your message
Yes we understand that it was an Siberia Airline flight bu tit was still operated by Air BerlinAs stated previously, we have attempted at getting you a refund but it is not possible due to their situation.
We do apologize for the inconvenience that this ordeal has caused youOnce again, you may attempt to go through your bank to receive some of the cost back
There is nothing further we can do in this case and consider it closed
best regards,
Customer Care Team

Good day Keri,As per the conversation with our Customer Care Representative, kindly be advised that the name was corrected without any additional cost.You can go on American Airlines website to print the ticket
At this time we consider this file resolved.Should you require any additional
information, please do not hesitate to contact our Support Center.Kind regards,Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Jane***

Complaint: ***I am rejecting this response because: Again after calling customer care team several times , they tell me the same reason to wait for more hours.If you say that its in process kindly give me the exact date on which I will receive refund
I am seriously tired of your stories and unfortunately you have take way more than enough time and still I am waiting for refund.Sincerely,Anirudh***

Complaint: ***I am rejecting this response because:
I had no business with justairtickets*** before contacting the JustFly*** representative to cancel my flightThe JustFly*** representative is the one that purchase a ticket with justairtickets*** in my nameThe theory the company seems to be floating is that I somehow mistakenly called the wrong company and booked a second flightI'm a computer systems engineer - I am able to determine which website I purchased my tickets from and locate contact information for themThey have no reasonable explanation why I would purchase a set of tickets with them, then inexplicably book the the same flight a day later with a completely independent company and then immediately cancel itI have already talked with JustAirTickets.com and they agreed that the purchase wasn't legitimate and refunded me the $cancellation fee they charged meAll my issues with justairtickets.com are resolved
Justfly*** is a ticket re-seller that makes a profit off third-party booking of airline ticketsThe idea that their representative would try and sell me a ticket from another vendor if they didn't have any available is actually exactly what you would expect a re-seller to do JustFly.com obviously has little positive control or record keeping on its agents
The only resolution to this situation I would accept is a refund of $(cost of the ticket minus the $cancellation fee)Any equivalent credit would require me to have further dealings with the company, which I do not wish to do.
Sincerely,Paul ***

Good day,
Thank you once again for your message.
As previously mentioned, this booking was nonrefundable and the only way to be able to salvage some of the fees is to offer a Future Travel CreditThis is clearly stated on the website when a cancellation is initiated.
There is no option for a refund on this ticketPlease do let us know if you need assistance in using your credit.
We consider the file closed
Best regards,
Customer Care Representative

Good day,
Thank you for your message.
We apologize for the delayOne of our Customer Care Representatives is currently reviewing your comments and booking
We will revert back shortly with our response.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
Our customer care representative has given you the option of Future Travel Credit that would be available to youAfter review of the file, this is the information that was provided at time of booking and not a system error as mentioned in your
email.
As mentioned, there is nothing further we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us.As per your conversation with our Customer Care Representative, we were able to take action on your file, and process the refund as you requestedThe refund was processed and should appear on your account within the
next weeks.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you for your messageWe use the feedback for coaching purposes
As discussed with our Customer Care Representative, we have reviewed your file and apologize for the inconvenienceWe have listened to the call and our agent provided the incorrect information about the
Insurance.
We have processed the refund for the penalties by check as mentioned, this may take up to weeks to receive back.
There is no further action we can provide, therefore we consider the file resolved
Best regards,
Customer Care Team

Good day,Thank you for your message.As mentioned by our Customer Care Representative, we have already refunded the modification fees and have offered to cover the airline penalties for your Future Travel CreditYou have refused this option and have let our agent know that you will start a charge
back with your bank.In that case, there is nothing further we can offer, therefore we consider the file closed. Best regards,Customer Care Team

Good day,
Once again, we are only attempting to get a refund on your behalf but this is not guaranteed. Our Customer Care Representative has explained all to you already on this matter.
We will revert back once we hear a response from the airline.
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:
Of course you are considering this case closed. I just went on again to try your site out, and the SAME thing happened.Sincerely,Timothy ***

Good day,
As previously mentioned, we have processed the refund of the modification feesThe Insurance is not refunded from our end therefore it would not pertain to this complaintWe have done what we could from our end to meet your request.
There is no further action required on our part, so we consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thank you once again for your message.
We do apologize for the misunderstanding, however, as far as all the notes on file we have from our agents, the additional fees were advised at the time of cancellationFurthermore, these details concerning these fees are indicated in our Terms and ConditionsWe are unable to
offer the fees as these are coming from the airline directlyWe have refunded what was in our control as our modification fee.
There is no further action we can provide therefore we consider the file closed.
best regards,
Customer Care Team

Good day,
As previously stated several times by our Customer Care Representatives, we have investigated the notes as well as listened to the callWe do apologize for the service that was provided at that time and we have provided the feedback to our coaching and training department to help avoid this in the future.
There are no documents that we can provide that you have requested to prove any fault of the airlineWe have the confirmation that the ticket was exchanged by the airline on July and we were no longer able to touch it as they took control over it.
Once again, there is nothing further we can do with this and consider the file closed
Best regards,
Customer Care Team

Thank you for your message.As discussed with our customer care representative, we have reviewed the file and apologize for the inconvenienceWe have processed the refund you are requesting (USD75.00) as a gesture of good will. There is no further action we can provide, therefore we consider
the file resolved.Best regards,Customer Care Team

Good day,
Thank you for your email
On of our customer care representatives has looked over your file and has communicated with youShe has been able to re-issue the initial set of dates as requestedThe tickets were sent to you
There is no further action we can provide, therefore we consider
the file closed
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***