September 26,
New Roman">MsEsther ***
Customer Relations Advocate
Revdex.com
NWabash Avenue, Suite Chicago, IL
RE: Patsy ***
York Sreet
Paris, TX
Case # Account # ***
Dear Ms***:
We are in receipt of your notice, dated September 25, 2016, regarding Ms***’s complaint
I am very sorry to hear of the issues Ms*** has endured with her purchaseOn September 9, 2016, we ordered the replacement of the “Granddaughter, I Love You to the Moon” glitter globe she requested since the original shipment arrived brokenOur records show the replacement was sent out September 16, 2016, however, since there is no trac*** number and a significant amount of time has passed, we believe it has been lost in shipment
I understand her frustration with us and in the interest of keeping good client relations, I have marked her account to indicate that she has not received the replacement and I have also issued the full refund of $She will receive a refund check under separate cover
If Ms*** has any further questions or concerns regarding this matter, she should contact us directly at 800-772-4277; our hours are Monday through Friday, 7:00am to 6:00pm (CT)
We trust this resolves the issue and are considering the matter closed
Sincerely,
Tofer ***
Client Services
May 18,
face="Times New Roman">Ms*** ***
Customer Relations Advocate
Revdex.com
NWabash Avenue, Suite Chicago, IL
RE: *** ** ***
*** *** ***
*** *** ***
Case # 1***
Account # 1***
Dear *** ***
We are in receipt of your notification, dated May 16, 2016, regarding *** ***’s complaint
We were sorry to learn that *** *** passed away. Per *** ***’s request, we have coded her mother-in-laws account so that future mailings are not printed. Please be advised that some mailings have already been printed and we are unable to intercept them. However, the mailings should stop within the next 6-weeks
If Ms*** has any further questions, she can contact us directly; our toll free number is 866-285-2334; our hours are Monday through Friday, 7:a.mto 6:p.m(CT)
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future
Sincerely,
Tofer ***
Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10988282, and find that this resolution is satisfactory to me
Upon reaching someone by telephone at The Bradford Exchange CORPORATE office, direct action was taken. I appreciate their expediting the clock and the credit is much appreciated but was not my intent; I had simply wanted the clock as it was intended to be a very special birthday gift.
Reaching someone to make this right was difficult and I sincerely appreciate their help but I also hope that it will cause the company to look at this situation to ensure nobody else has the same difficulties and challenges. Unforeseen problems arise daily in the world but it how the problemis rectified that makes even bad situations turn out good. The corporate office did rectify what the customer service department would notThank you very much --the gift was loved by its recipient!!
I will order from The Bradford Exchange again--in the very near future
Sincerely,
Djuna Kay ***
December 27,
11pt;">
Ms*** ***
Customer Relations Advocate
Revdex.com
NWabash Avenue, Suite Chicago, IL
RE: *** ***
*** *** ***
*** ** ***
Case # ***
Account # ***
Dear Ms***:
We are in receipt of your notification, dated December 23, 2016, regarding Mr***’s complaint
We are sorry to hear about the confusion surrounding Mr***’s accountOn December 9, we received an order for the *** FROZEN “For the First Time in Forever” Music Box in his name under our Christmas GuaranteeWhile he was shown an estimated delivery dates of December 16-22, the guarantee only guarantees delivery no later than December 24,
I see the label for Mr***’s order was created on December 13, and was ready for pickup by our carrier, but there was a delay We currently do not know what caused the delay, however, we assure you we are currently investigating the cause of this issue
When we use this trac*** number *** on www.***.com/us, we see the carrier did deliver Mr***’s order on December 24, at 11:a.m., as promised by our Christmas Guarantee
Since Mr***’s order was delivered as promised, and he was compensated for not being able to track his order on his own, we are considering this matter closed
If Mr*** has any other questions, he can contact us directly; our toll free number is ***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT)
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
*** ***
Client Services
Complaint: ***
I am rejecting this response because it is unacceptable The only thing I have asked for is the product ordered It is difficult to understand why a product advertised for a time before and after December, 2015, and ordered last year, is not yet available for delivery until the end of May, (a further slip from May 15, 2016) Frankly, I put little to no faith in this new delivery date To treat the customer in this manner and hold an A+ rating with the Revdex.com is also hard to rationalize
All I see is excuses, delays, and a rationale that shipping fees and discounts are proper compensation for a three month plus delay in shipment Is this really the norm in this business?
I have consistently, and remain still with one request Deliver the order accepted in December Please do it now
Sincerely,
*** ***
November 30,
Ms***
***
Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: *** *** *** StJoseph St***, MO ***-Case # *** Account # *** Dear Ms***: We are in receipt of your letter, dated November 30, regarding Mr***’s complaint We are deeply sorry for any inconvenience that Mr*** has endured with usTypically a customer service agent cannot cancel a check order when it is in the “manual” stage of our processing, however, we contacted the vendor and have successfully canceled Mr***’s check orderThe pre-authorization performed on 11/will now drop off of his bank or credit card statement within 2-business days (depending on the bank or company) If Mr*** has any other questions, he may also contact us at the number belowThank you for bringing this to our attention Sincerely, *** *** Client Services ***
Initial Business Response /* (1000, 5, 2014/08/07) */
August 7,
***
***
RE: ***
***
***
Case #***
Account # ***
Dear ***
We are in receipt of your e-mail, dated July 29, 2014, regarding *** complaint
We wish to assure *** that we have received her returned shipment of "Today, Tomorrow, & Always Diamonesk Bridal Ring Set"And as we have stated previously, a credit (refund) request was forwarded to her account on June 24, upon receipt of the return
Attached please find the account statement *** sent to us of the Debit/Credit Activity from June 1, through June 30, We have highlighted the area on this statement which "clearly" shows our credit (refund) in the amount of $138.98; located under the column heading "CREDIT." As you can see, the credit (refund) was posted to her account on June 25, 2014; hours after we requested it
This information has been given to *** several times but she still insists she did not receive the credit to her accountRespectfully, we strongly suggest that she contact her bank/financial institution to verify this information
Thank you for bringing this matter to our attention, and note that we are considering this matter closed
Sincerely,
***
Client Services
Initial Consumer Rebuttal /* (3000, 7, 2014/08/11) */
8/9/info from consumer:
As stated in my complaint I said this was thereBut when you call the cars company they say Bradford Exchange has ahold on the moneyWhich is why it is under "credit" & not "debit"
Final Business Response /* (4000, 9, 2014/08/19) */
August 19,
***
RE: ***
Case #***
Account # ***
Dear ***
We are in receipt of your e-mail, dated August 11, 2014, regarding *** rebuttal comments
As it appears *** is confused regarding Debits and Credits when applied to banking and credit cards, we are attaching a report we obtained from Paymentech CorporationThis report confirms the "refund" (also known as a "credit") to *** account
As you can see on the attachment, the original "sale" (debit) was charged on March 8, upon shipment of *** orderThe "refund" (credit) date is June 25, 2014, and coincides with the date we received the returned shipment
Again, respectfully, we strongly recommend that *** contact her bank/financial institution to verify this information, and explain it to herIf necessary, she should request to speak with a banking manager and provide him/her with the reference number of the "credit" (refund) transaction as listed on the attached report
*** as it is abundantly clear that the refund has been issued, we are considering this matter permanently closed
Sincerely,
***
Client Services
I ordered a present for my father for Christmas and the item never arrived and after numerous attempts to contact the business I've received no response, I ordered the product on a payment plan and now am expected to pay for the item I have not received and the tracking information I was given says it does not exist in want my money is have paid down back
Placed an order on December 10th and was told it would arrive before ChristmasHere it is now the 24th and still have not recieved my orderDid some research and have found that this is a common problem with this companyI will not be doing business with this company again and I hope people can see what a fraud they are
I Made and order for this doll for a Christmas present on December 7th it never arrived its now the 23rd and I have sent emails if I could get a replacement before Christmas and the answer was no so I requested my money back and thats been now couple days and still no refundI wonder if this company even exist or if they are trying to still from people because this is ridiculous very disrespectful with others lack of communications they dont even try to make it better for screwing up not even an attempt and I never even got an explanation to why the item never arrivedWith the
experience that I had with this people if I were you I would never order from them BRADFORD EXCHANGE DONT ORDER FROM THEM YOU WILL NEVER RECEIVE YOUR ITEM AND WILL BE TREATED LIKE NOTHING
December 11, MsNita ***Assistant ManagerDirect Retail ServicesRevdex.comNorth Wabash Ave., Suite 2006Chicago, IL 60611RE: MsDjuna Kay ***
Dannemara
Dr.
Pineville, NC 28134Case # 10988282Account # ***Dear Ms***:We are in receipt of your e-mail, dated December 11,
regarding Ms***’s complaintWe regret that Ms***’s
first clock arrived broken, but we have already taken care of the situationWe
overnighted her a clock that arrived at 8AM on 12/11/and we understand Ms
*** was very pleased with the clockWe also given Ms*** a full
refundThank you for bringing this matter to our
attention. Please do not hesitate to
contact us if we may be of service in the future.Sincerely,Kelsey ***Client Services
I placed an order with the Bradford Exchange on November 10, it was for a Chicago *** World Series Christmas Tree approximately to ft Paid for my order in full In checking the order status is stated it would ship by December 15, The order never shipped and further the shipping date changed to January 6, I emailed the company and explained I had paid in full and that this was to be a Christmas gift The next day or so the order status changed to ship on December 16, In checking the tracking number it stated no such number I went back and forth through emails with nothing but promises about the order being shipped Finally I get a confirmation number of shipping and stated my order was delivered on December 29, The only thing I received was a small box of ornaments There was no treeand they show no other package being shipped or delayed I have printed the shipping information and the size indicated that was shipped in no way could fit a Christmas tree It is very sad, disappointing and frustrating that this company can do such things and not be held accountable I can see by the long list of complaints that I am not alone with the dissatisfaction of the company and further I don't see how they could possibly have an A+ rating Needless to say I will not being doing business with them again
Very disappointed with the Bradford Exchange CompanyI placed an order The end of September and as of December 26, I still have not received my orderThey keep changing the shipping dateThis has happened three timeReceive a card in the mail stating it won't be shipped out until 3/17/I called to cancel the order on Dec 21,Checked my credit card on Dec 22, and the charge for the order was taken so I called back and they said they couldn't cancel the order because it was shipped out on Dec21,Still no orderSo called again to day, Dec 26thAnd was told should be here the end of the weekThis company sure give a customer the run aroundNever again will I order from this companyNo Customer Service
January 29,
New Roman">MsEsther ***
Customer Relations Advocate
Revdex.com
NWabash Avenue, Suite Chicago, IL
RE: Courtney ** ***
Kelly Ave
Yorkville IL
Case # Account # ***
Dear Ms***:
We are in receipt of your notification, dated January 29, 2016, regarding Ms*** complaint
Our records show that we received an order via mail for one box of our checks with the “Peace Signs” design under MrCharles *** accountThey also show notes explaining the ordeal she has gone through with her check order throughout her e-mail communications with us
We are terribly sorry for all of the confusion she has encountered with submitting her private financial information and completely understand her frustrationI have mailed out a pre-paid postage label so Ms*** can send back her checks at no cost to her and I am issuing a full refundThe refund will be placed back on her credit card within the next to business daysI have also sent out a letter of apology with a $gift certificate she can send in for any purchase over the phone with The Bradford Exchange
Again we apologize for this inconvenience and if Ms*** has any other questions, she can contact us directly at 866-285-2334; our hours are Monday through Friday, 7:a.mto 6:p.m(CT)
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
Tofer ***
Client Services
$order placed 11/06/shipping tracking number emaile 11/09/*** ** smart post sent email finally response received 12/22/sorry too late to deliver for christmas *** ** Smart Post tracking #**SSN***SSN** Bradford Exchange 9**SSN**acct # **SSN**
*** to tracking number is bogus *** ** smart post tracking call went to South America rep blew me off and supervisor Julio same so I requested money returned with interest business and then got an answer to my emaildays
December 12, Ms*** *** Assistant Manager Direct Retail Services Revdex.com NWabash Avenue, Suite Chicago, IL RE: Ms*** *** Case #: *** *** S*** Rd. Account #: N/A *** ***, FL Dear Ms***, We are in receipt of your letter dating December 12, regarding Ms*** complaint We sincerely apologize for the inconveniences Ms*** has endured with our companyThe accounts associated with her address have been coded so to not receive any future marketing materialsAlthough we have removed the accounts from our mailing list, miscellaneous advertisements may arrive within 2-weeks because we prepare them ahead of time We appreciate you bringing this matter to our attention and should Ms*** need anything else, we request that he contact us at the information belowThank you Sincerely, *** *** Client Services ***
Took our money and never provided our dollsNo tracking was givenWas lied to by customer service and told something different each time I calledWould not advice purchasing from themBelieve it may be a fraudulent company
I placed an order for my sons Birthday who is a marine and just came off an deploymentthe item never said it was not in stockI recieved a confirmation email nothing on the that documentWhen he didn't receive the item I went back to the email to see if there was tracking linkI had to go to another and put more information in, go to a third documentStatement Item status: Order Recieved will arrive from April to Monday May If I knew this I would have never placed the order, knowing that he wasn't going to receive his Birthday presentIt is extremely misleading your customers to not notify them when you are placing their orderThey said their systems are not tied in for security purposesNo they are just misleading their customers and greedyAbsolutely a horrible way to due business
AVOID THEM AT ALL COSTSI Ordered an item for £Paid through *** ***Also Paid for express shipping and the item never arrivedAfter a few days outside the quoted delivery time, I emailed the companyWhen I queried it with them they denied receiving the order, or taking paymentMy account has been debited and they have not deliveredI have provided photographic proof that my account has been debited and contacted *** *** to seek helpI urge anyone considering buying from them to read the reviews online for this company before purchasing / gambling on their attractive looking advertising campaigns
bought a dollar bill with national parks on it - nice but a little pricey so I paid and asked to be removed from program Got the next in series weeks later paid and told them to remove me from series and remove me from mailing lists Got a box with what I assume was the third in series in a huge box I returned the box and told them again to never send me anything from them again I owe them nothing since I paid in full for the first two items and returned the last thing they sentAnd now they are claiming I owe them dollars for some phantom fee or bill They are crooks, con artists, scammers Never ever do business with them As far as I am concerned they have tainted the entire city of Niles IL Anything from that city is now viewed by me as a phishng ploy, scam, etc
September 26,
New Roman">MsEsther ***
Customer Relations Advocate
Revdex.com
NWabash Avenue, Suite Chicago, IL
RE: Patsy ***
York Sreet
Paris, TX
Case # Account # ***
Dear Ms***:
We are in receipt of your notice, dated September 25, 2016, regarding Ms***’s complaint
I am very sorry to hear of the issues Ms*** has endured with her purchaseOn September 9, 2016, we ordered the replacement of the “Granddaughter, I Love You to the Moon” glitter globe she requested since the original shipment arrived brokenOur records show the replacement was sent out September 16, 2016, however, since there is no trac*** number and a significant amount of time has passed, we believe it has been lost in shipment
I understand her frustration with us and in the interest of keeping good client relations, I have marked her account to indicate that she has not received the replacement and I have also issued the full refund of $She will receive a refund check under separate cover
If Ms*** has any further questions or concerns regarding this matter, she should contact us directly at 800-772-4277; our hours are Monday through Friday, 7:00am to 6:00pm (CT)
We trust this resolves the issue and are considering the matter closed
Sincerely,
Tofer ***
Client Services
May 18,
face="Times New Roman">Ms*** ***
Customer Relations Advocate
Revdex.com
NWabash Avenue, Suite Chicago, IL
RE: *** ** ***
*** *** ***
*** *** ***
Case # 1***
Account # 1***
Dear *** ***
We are in receipt of your notification, dated May 16, 2016, regarding *** ***’s complaint
We were sorry to learn that *** *** passed away. Per *** ***’s request, we have coded her mother-in-laws account so that future mailings are not printed. Please be advised that some mailings have already been printed and we are unable to intercept them. However, the mailings should stop within the next 6-weeks
If Ms*** has any further questions, she can contact us directly; our toll free number is 866-285-2334; our hours are Monday through Friday, 7:a.mto 6:p.m(CT)
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future
Sincerely,
Tofer ***
Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10988282, and find that this resolution is satisfactory to me
Upon reaching someone by telephone at The Bradford Exchange CORPORATE office, direct action was taken. I appreciate their expediting the clock and the credit is much appreciated but was not my intent; I had simply wanted the clock as it was intended to be a very special birthday gift.
Reaching someone to make this right was difficult and I sincerely appreciate their help but I also hope that it will cause the company to look at this situation to ensure nobody else has the same difficulties and challenges. Unforeseen problems arise daily in the world but it how the problemis rectified that makes even bad situations turn out good. The corporate office did rectify what the customer service department would notThank you very much --the gift was loved by its recipient!!
I will order from The Bradford Exchange again--in the very near future
Sincerely,
Djuna Kay ***
December 27,
11pt;">
Ms*** ***
Customer Relations Advocate
Revdex.com
NWabash Avenue, Suite Chicago, IL
RE: *** ***
*** *** ***
*** ** ***
Case # ***
Account # ***
Dear Ms***:
We are in receipt of your notification, dated December 23, 2016, regarding Mr***’s complaint
We are sorry to hear about the confusion surrounding Mr***’s accountOn December 9, we received an order for the *** FROZEN “For the First Time in Forever” Music Box in his name under our Christmas GuaranteeWhile he was shown an estimated delivery dates of December 16-22, the guarantee only guarantees delivery no later than December 24,
I see the label for Mr***’s order was created on December 13, and was ready for pickup by our carrier, but there was a delay We currently do not know what caused the delay, however, we assure you we are currently investigating the cause of this issue
When we use this trac*** number *** on www.***.com/us, we see the carrier did deliver Mr***’s order on December 24, at 11:a.m., as promised by our Christmas Guarantee
Since Mr***’s order was delivered as promised, and he was compensated for not being able to track his order on his own, we are considering this matter closed
If Mr*** has any other questions, he can contact us directly; our toll free number is ***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT)
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
*** ***
Client Services
Complaint: ***
I am rejecting this response because it is unacceptable The only thing I have asked for is the product ordered It is difficult to understand why a product advertised for a time before and after December, 2015, and ordered last year, is not yet available for delivery until the end of May, (a further slip from May 15, 2016) Frankly, I put little to no faith in this new delivery date To treat the customer in this manner and hold an A+ rating with the Revdex.com is also hard to rationalize
All I see is excuses, delays, and a rationale that shipping fees and discounts are proper compensation for a three month plus delay in shipment Is this really the norm in this business?
I have consistently, and remain still with one request Deliver the order accepted in December Please do it now
Sincerely,
*** ***
November 30,
Ms***
***
Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: *** *** *** StJoseph St***, MO ***-Case # *** Account # *** Dear Ms***: We are in receipt of your letter, dated November 30, regarding Mr***’s complaint We are deeply sorry for any inconvenience that Mr*** has endured with usTypically a customer service agent cannot cancel a check order when it is in the “manual” stage of our processing, however, we contacted the vendor and have successfully canceled Mr***’s check orderThe pre-authorization performed on 11/will now drop off of his bank or credit card statement within 2-business days (depending on the bank or company) If Mr*** has any other questions, he may also contact us at the number belowThank you for bringing this to our attention Sincerely, *** *** Client Services ***
Initial Business Response /* (1000, 5, 2014/08/07) */
August 7,
***
***
RE: ***
***
***
Case #***
Account # ***
Dear ***
We are in receipt of your e-mail, dated July 29, 2014, regarding *** complaint
We wish to assure *** that we have received her returned shipment of "Today, Tomorrow, & Always Diamonesk Bridal Ring Set"And as we have stated previously, a credit (refund) request was forwarded to her account on June 24, upon receipt of the return
Attached please find the account statement *** sent to us of the Debit/Credit Activity from June 1, through June 30, We have highlighted the area on this statement which "clearly" shows our credit (refund) in the amount of $138.98; located under the column heading "CREDIT." As you can see, the credit (refund) was posted to her account on June 25, 2014; hours after we requested it
This information has been given to *** several times but she still insists she did not receive the credit to her accountRespectfully, we strongly suggest that she contact her bank/financial institution to verify this information
Thank you for bringing this matter to our attention, and note that we are considering this matter closed
Sincerely,
***
Client Services
Initial Consumer Rebuttal /* (3000, 7, 2014/08/11) */
8/9/info from consumer:
As stated in my complaint I said this was thereBut when you call the cars company they say Bradford Exchange has ahold on the moneyWhich is why it is under "credit" & not "debit"
Final Business Response /* (4000, 9, 2014/08/19) */
August 19,
***
RE: ***
Case #***
Account # ***
Dear ***
We are in receipt of your e-mail, dated August 11, 2014, regarding *** rebuttal comments
As it appears *** is confused regarding Debits and Credits when applied to banking and credit cards, we are attaching a report we obtained from Paymentech CorporationThis report confirms the "refund" (also known as a "credit") to *** account
As you can see on the attachment, the original "sale" (debit) was charged on March 8, upon shipment of *** orderThe "refund" (credit) date is June 25, 2014, and coincides with the date we received the returned shipment
Again, respectfully, we strongly recommend that *** contact her bank/financial institution to verify this information, and explain it to herIf necessary, she should request to speak with a banking manager and provide him/her with the reference number of the "credit" (refund) transaction as listed on the attached report
*** as it is abundantly clear that the refund has been issued, we are considering this matter permanently closed
Sincerely,
***
Client Services
I ordered a present for my father for Christmas and the item never arrived and after numerous attempts to contact the business I've received no response, I ordered the product on a payment plan and now am expected to pay for the item I have not received and the tracking information I was given says it does not exist in want my money is have paid down back
Placed an order on December 10th and was told it would arrive before ChristmasHere it is now the 24th and still have not recieved my orderDid some research and have found that this is a common problem with this companyI will not be doing business with this company again and I hope people can see what a fraud they are
I Made and order for this doll for a Christmas present on December 7th it never arrived its now the 23rd and I have sent emails if I could get a replacement before Christmas and the answer was no so I requested my money back and thats been now couple days and still no refundI wonder if this company even exist or if they are trying to still from people because this is ridiculous very disrespectful with others lack of communications they dont even try to make it better for screwing up not even an attempt and I never even got an explanation to why the item never arrivedWith the
experience that I had with this people if I were you I would never order from them BRADFORD EXCHANGE DONT ORDER FROM THEM YOU WILL NEVER RECEIVE YOUR ITEM AND WILL BE TREATED LIKE NOTHING
December 11, MsNita ***Assistant ManagerDirect Retail ServicesRevdex.comNorth Wabash Ave., Suite 2006Chicago, IL 60611RE: MsDjuna Kay ***
Dannemara
Dr.
Pineville, NC 28134Case # 10988282Account # ***Dear Ms***:We are in receipt of your e-mail, dated December 11,
regarding Ms***’s complaintWe regret that Ms***’s
first clock arrived broken, but we have already taken care of the situationWe
overnighted her a clock that arrived at 8AM on 12/11/and we understand Ms
*** was very pleased with the clockWe also given Ms*** a full
refundThank you for bringing this matter to our
attention. Please do not hesitate to
contact us if we may be of service in the future.Sincerely,Kelsey ***Client Services
I placed an order with the Bradford Exchange on November 10, it was for a Chicago *** World Series Christmas Tree approximately to ft Paid for my order in full In checking the order status is stated it would ship by December 15, The order never shipped and further the shipping date changed to January 6, I emailed the company and explained I had paid in full and that this was to be a Christmas gift The next day or so the order status changed to ship on December 16, In checking the tracking number it stated no such number I went back and forth through emails with nothing but promises about the order being shipped Finally I get a confirmation number of shipping and stated my order was delivered on December 29, The only thing I received was a small box of ornaments There was no treeand they show no other package being shipped or delayed I have printed the shipping information and the size indicated that was shipped in no way could fit a Christmas tree It is very sad, disappointing and frustrating that this company can do such things and not be held accountable I can see by the long list of complaints that I am not alone with the dissatisfaction of the company and further I don't see how they could possibly have an A+ rating Needless to say I will not being doing business with them again
Very disappointed with the Bradford Exchange CompanyI placed an order The end of September and as of December 26, I still have not received my orderThey keep changing the shipping dateThis has happened three timeReceive a card in the mail stating it won't be shipped out until 3/17/I called to cancel the order on Dec 21,Checked my credit card on Dec 22, and the charge for the order was taken so I called back and they said they couldn't cancel the order because it was shipped out on Dec21,Still no orderSo called again to day, Dec 26thAnd was told should be here the end of the weekThis company sure give a customer the run aroundNever again will I order from this companyNo Customer Service
January 29,
New Roman">MsEsther ***
Customer Relations Advocate
Revdex.com
NWabash Avenue, Suite Chicago, IL
RE: Courtney ** ***
Kelly Ave
Yorkville IL
Case # Account # ***
Dear Ms***:
We are in receipt of your notification, dated January 29, 2016, regarding Ms*** complaint
Our records show that we received an order via mail for one box of our checks with the “Peace Signs” design under MrCharles *** accountThey also show notes explaining the ordeal she has gone through with her check order throughout her e-mail communications with us
We are terribly sorry for all of the confusion she has encountered with submitting her private financial information and completely understand her frustrationI have mailed out a pre-paid postage label so Ms*** can send back her checks at no cost to her and I am issuing a full refundThe refund will be placed back on her credit card within the next to business daysI have also sent out a letter of apology with a $gift certificate she can send in for any purchase over the phone with The Bradford Exchange
Again we apologize for this inconvenience and if Ms*** has any other questions, she can contact us directly at 866-285-2334; our hours are Monday through Friday, 7:a.mto 6:p.m(CT)
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
Tofer ***
Client Services
$order placed 11/06/shipping tracking number emaile 11/09/*** ** smart post sent email finally response received 12/22/sorry too late to deliver for christmas *** ** Smart Post tracking #**SSN***SSN** Bradford Exchange 9**SSN**acct # **SSN**
*** to tracking number is bogus *** ** smart post tracking call went to South America rep blew me off and supervisor Julio same so I requested money returned with interest business and then got an answer to my emaildays
December 12, Ms*** *** Assistant Manager Direct Retail Services Revdex.com NWabash Avenue, Suite Chicago, IL RE: Ms*** *** Case #: *** *** S*** Rd. Account #: N/A *** ***, FL Dear Ms***, We are in receipt of your letter dating December 12, regarding Ms*** complaint We sincerely apologize for the inconveniences Ms*** has endured with our companyThe accounts associated with her address have been coded so to not receive any future marketing materialsAlthough we have removed the accounts from our mailing list, miscellaneous advertisements may arrive within 2-weeks because we prepare them ahead of time We appreciate you bringing this matter to our attention and should Ms*** need anything else, we request that he contact us at the information belowThank you Sincerely, *** *** Client Services ***
Took our money and never provided our dollsNo tracking was givenWas lied to by customer service and told something different each time I calledWould not advice purchasing from themBelieve it may be a fraudulent company
I placed an order for my sons Birthday who is a marine and just came off an deploymentthe item never said it was not in stockI recieved a confirmation email nothing on the that documentWhen he didn't receive the item I went back to the email to see if there was tracking linkI had to go to another and put more information in, go to a third documentStatement Item status: Order Recieved will arrive from April to Monday May If I knew this I would have never placed the order, knowing that he wasn't going to receive his Birthday presentIt is extremely misleading your customers to not notify them when you are placing their orderThey said their systems are not tied in for security purposesNo they are just misleading their customers and greedyAbsolutely a horrible way to due business
AVOID THEM AT ALL COSTSI Ordered an item for £Paid through *** ***Also Paid for express shipping and the item never arrivedAfter a few days outside the quoted delivery time, I emailed the companyWhen I queried it with them they denied receiving the order, or taking paymentMy account has been debited and they have not deliveredI have provided photographic proof that my account has been debited and contacted *** *** to seek helpI urge anyone considering buying from them to read the reviews online for this company before purchasing / gambling on their attractive looking advertising campaigns
bought a dollar bill with national parks on it - nice but a little pricey so I paid and asked to be removed from program Got the next in series weeks later paid and told them to remove me from series and remove me from mailing lists Got a box with what I assume was the third in series in a huge box I returned the box and told them again to never send me anything from them again I owe them nothing since I paid in full for the first two items and returned the last thing they sentAnd now they are claiming I owe them dollars for some phantom fee or bill They are crooks, con artists, scammers Never ever do business with them As far as I am concerned they have tainted the entire city of Niles IL Anything from that city is now viewed by me as a phishng ploy, scam, etc