I ordered an item online which was advertised as "in stock" on October 25, My receipt said it would be delivered between November 2- November came and went with no sign of my purchase I had to email company twice to get a response and was finally told that they were waiting for the item to arrive from the manufacturer I was promised it was reserved for me and it should be delivered in 4-weeks After weeks, just days before Christmas, I received a letter from the Bradford Exchange stating that I would not receive my order because they ran out It took them two months to realize that an in-stock item was not available This company also makes it very difficult to communicate with them There was no phone number to call for issues such as this and my emails went mostly unanswered What a disappointment this business was Never will order anything from them again!!
I placed an order on 12/14/16, was guaranteed shipment before Christmas...I changed my mind the next day 12/15/and requested to cancel my orderI received an email on 12/16/that my order has already shipped! Then a few days later I received an email stating that it was too late to intercept the shipment for cancellation and they were very sorryOk, fine I'll just send it back once it arrives....never received my order before Christmas and I'm still waiting as of 12/30/I was finally able to track my package and they never sent out the info or the package to *** until 12/27/16!!!! So tell me again why it was too late to intercept my order for cancellation on 12/15/16????!! I will NEVER use this company again or recommend it to anyone!!! What a joke!!!!!
Initial Business Response /* (1000, 5, 2014/09/04) */
September 4,
***
***
***
***
***
RE: ***
***
***
Case # ***
Account # ***
Dear ***
We are in receipt of your e-mail, dated August 28, 2014, regarding *** complaint
We wish to inform you and *** that we received an order in her name at the above address, and shipped it to her accordinglyHowever, the shipment was returned to us marked "Refused - Undeliverable" and a refund check was issuedPlease note that there is an address discrepancy in what *** provided in her complaint form and what we have on record
Our refund check ***, in the amount of $129.99, was issued and mailed to *** at the above address on July 17, As of today, it has not cleared our bank and is still openIf *** has not received this refund check, please instruct her to contact me directly at the number below to confirm her address and request a new check
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
***
***
Initial Business Response /* (1000, 5, 2014/08/28) */
August 28,
***
***
***
***
***
***
RE: ***
***
***
Case # ***
Account # none
Dear ***
We are in receipt of your e-mail, dated August 25, 2014, regarding *** complaint
We respectfully disagree with *** conclusion that the advertisement in question does not clearly disclose the pricing of the collectionBy *** own inclusion of the information contained in our mailing you can see that it is very clear on the pricing even though it is mentioned only once
All materials included in our mailing are meant to be read in full, and we should not be held accountable if consumers choose not toWe stand behind our advertisement and are confident that it provides all of the necessary information that adequately explains what is involved when placing an order
We are sorry for any confusion that may have resulted, and are considering the matter closed
Sincerely,
***
Initial Consumer Rebuttal /* (3000, 7, 2014/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear ***
*
I do not accept the response from the business
*
Seriously? *** can say that with a straight face? They target the elderly with misleading price information and then are unapologetic? I find it sickening
*
My grandfather misread the price and was going to buy this for an expected amount of $It was only after reviewing it closely as one trained in the law, did it become evident to me that this was a dishonest way to disclose pricingTo any person, this appears as $priceI would love to see the results of a survey of the target market, which I would imagine comes to the same conclusion as my grandfather
*
*** argument that my reading (apparently correctly after a 1/hour of study of the materials) of the letter proves that the pricing is obvious doesn't hold waterI read complicated documents for a livingI parse wording for a livingThe average consumer does notMy grandfather misread the priceMy wife misread the priceA person would misread the priceAn attorney is trained to catch such filth as this
*
Further ***'s arguments show the company's misleading nature*** says that the advertisements are meant to be read in fullThis argument is misleading in itselfThere was no argument about not reading the materials in fullThe issue is that the price language of the materials is misleadingThe issue is not whether the materials were read
*
I invite you to review the attached pdf file and parse the language yourselfIt is misleadingBased on these facts, the marketing department is incompetent or it is dishonest***'s unapologetic response indicates that it is likely dishonest
*
I am tired of companies and people within companies trying to prey on the elderly to maximize their own gainI will continue to serve as my grandfather's gatekeeperHowever, there are those that do not have such a gatekeeper
*
In conclusion, this advertisement is misleading*** presents misleading argumentsHer response is non-responsiveHer proof is non-existentI invite you to read the advertisement for yourself and come your own decision
*
Kind regards,
*
***
*
(Please note that I have put an asterix between paragraphs, as the online form seems to strip out paragraphs)
Final Business Response /* (4000, 10, 2014/09/11) */
September 11,
***
***
***
***
***
***
RE: ***
***
***
Case # ***
Account ***
Dear ***
We cannot agree with *** statements that our advertising is misleadingThe price of the product is clearly stated in large fontAs*** quotes, our advertising states the following in the letter enclosed with the brochure depicting the products:
"Simply mail the order card within the next days with your first paid installment for the Steam Locomotive and we'll reserve your introductory gift of the Coal Car for just $along with your first shipment, the Steam LocomotiveYou can pay for your Locomotive and $Coal Car in three easy payments of just $(plus a total of $shipping and service), the first due before shipmentNo matter what you decide, the Coal Car is yours to keep for just $1."
"Subsequent shipments in the Budweiser Holiday Express train collection will be
billed separately, each at the same attractive price as Shipment One and sent about
every other monthYour 16-piece set of EZ-Track(r) elevated roadbed tracks (a $value) will ship for $with Shipment Two, followed by Shipment Three and the power-pack & speed controller (a $value), also for just $There is no minimum to buy and you may cancel or return at any time."
The first paragraph above clearly states: "You can pay for your Locomotive and $Coal Car in three easy payments of just $(plus a total of $shipping and service)" (emphasis added)There is no question that the three payments of $are for the Locomotive and Coal CarThe Bradford Exchange offers installment payments for the convenience of the customer
The second paragraph above clearly states in the same large font: "Subsequent shipments in the Budweiser Holiday Express train collection will be billed separately, each at the same attractive price as Shipment One and sent about every other month" (emphasis added)There is no question that the other cars in the collection will be priced the same as the Locomotive & Coal Car
We have included an attachment of the letter in actual size
*** neglects to inform you that the brochure depicting the products makes the point, in conjunction with the letter, even more clearly in that it pictures exactly what is included in each "shipment"
The Locomotive and Coal Car are pictured with the caption: "Shipment One LocomotiveIncludes the Coal Car for just $1",
The Combine Car is pictured with the caption: "Shipment Two Combine CarIncludes the Track Collection for just $1",
The Gondola Car is pictured with the caption: "Shipment Three GondolaIncludes the Controller and Power Pack for just $1"
We have included an attachment of that portion of the brochure in actual sizeOne does not have to read the entire advertisement to understand the pricing
Finally,*** neglects to inform you that both the brochure and the letter inform the customer that the train collection comes with a "Day Unconditional Guarantee" making it virtually impossible for the customer to be misledAfter the customer receives and pays the installments for the Locomotive and Coal Car, the customer would receive the Combine Car with an invoice for the first installment of $23.33, making it abundantly clear that the price of the Locomotive and Coal Car was $(plus $shipping & service)If the customer was confused, he or she would have ample time under the guarantee to return any or all of the products for a complete refund
We believe that we have provided adequate explanation and documentation (the materials speak for themselves)
We now consider this matter closed
Sincerely,
***
Placed an order, was told it would arrive within two weeksHere we are two weeks later and the only thing they've done is provide a fake tracking numberSpent nearly an hour on hold with customer service before they hung up on meAfter reading other reviews, it's a wonder this place is in business
January 3, Ms*** *** Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: *** *** *** SLake Dr***, TN *** Case # *** Account # *** Dear Ms***: We are in receipt of your letter, dated December 31, regarding Ms***’ complaint We regret to hear that Ms*** did not have a wonderful shopping experience with us although we believe the situation has been rectified through our *** Customer Service team and regular Customer Service teamBelow is a complete transaction and order history as well as the outcome:
11/27/2016: New order for item #03-***-“***” received11/28/2016: Letter sent by Credit Department requesting full payment before shipment12/6/2016: credit card authorized for full payment, doll pushed into reserve status12/12/2016: scanned as shipped in our system 12/24/2016: advised client order would not be delivered by Christmas, gave 30% off order, or the equivalent of $43.49, refunded to credit card12/27/2016: replacement processed due to potentiality of doll “lost in shipment” *** doll out of stock, therefore replacement canceled and new doll order requested$refunded onto credit card12/30/2016: New order processed for item #03-***-“***.” Partial credit applied and complementary overnight delivery
As you can see from the history above, Ms*** has received several discounts and upgrades in an attempt to compensate her disappointmentWe anticipate the doll will arrive by 1/5/ Should Ms*** need anything else, we request that she contact us directly at the information below but we now consider this matter closedThank you Sincerely, *** *** Client Services ***
December 29, Ms*** *** Assistant Manager Direct Retail
Services Revdex.com NWabash Ave., Suite Chicago, IL RE: Ms*** *** *** W*** ST ***, AZ ***- Case # *** Account # *** Dear Ms***: We are in receipt of your e-mail, dated December 15, 2015, regarding Ms*** complaint We deeply regret not meeting the Christmas Guarantee for Ms***’s order for item number 01-***-We received an online order for a *** *** Packer’s Tote Bag on 11/30/2015, yet we sold out of stock and were unable to fulfill Ms***’s orderWe removed this item from our guarantee list on 12/10/and should not have been advertised for a 12/24/deliveryWe deeply apologize for disappointing Ms*** and have credited her account 50% of the total cost of the tote, or $ If Ms*** has any other questions, we invite her to contact usThank you for bringing the matter to our attention Sincerely, *** ***
Client Services
I had the privilege of getting to have my call go to a phone tech by the name of Elnardo on wed11/@ 2:35pm very very nice person and helped me with everything I needed ,such a nice time! I wish every business would take notes from Elnardo, they could learn some manners and how to be polite!
November 23, *** *** ***Assistant ManagerDirect Retail ServicesRevdex.comNorth Wabash Avenue, Suite 2006Chicago, IL 60611RE: *** ***
*** *** *** *** *** *** *** ** *** Case ***Account ***Dear *** ***
We are in receipt of your email dated 11/23/
regarding *** *** complaint.We regret to hear that *** *** is displeased with our Personalized Daughter Music BoxThe October gem
stone is light pink and we believe it is advertised correctly on our websiteIf
we replaced the music box, *** *** receive another one identical to the
currentUnfortunately we cannot place darker October birthstones in the boxSince
*** *** is disappointed with the item, we are more than happy to help him
return the product for a full refund A pre-paid return has been mailed to *** *** and he
can expect to receive it shortlyWith that label, he is invited to return the
music box and a refund will be placed on the credit card used during purchaseThank
you for bringing this matter to our attention.
Please do not hesitate to contact us if we may be of service in the
future.Sincerely,*** *** Client Services
Initial Business Response /* (1000, 5, 2014/07/23) */
July 23,
***
***
***
***
***
***
RE: ***
***
***
Case ***
Account ***
Dear ***
We are in receipt of your e-mail, dated July 17, 2014, regarding *** complaint
Our records show we received an order for pair of size "Protect the Wild Sneakers" via the Internet on June 28, *** order was processed expeditiously and was released to our shipper (Federal Express SmartPost) on July 3, (Please see the attached for confirmation)
It appears that Federal Express delayed the processing of the shipment (presumably due to the holiday weekend) until July 9th at which time the shipment was scanned at their facilityAccording to the tracking results, which are attached as well, the shipment was delivered on July 15,
We assure you the above order was processed and shipped well within the estimated delivery period of 4-weeks, as listed in all advertisements and on our website(There are links for customers to access the estimated delivery period, and the information is listed according to the method of shipment that is chosen)The "ETA" that *** received in her confirmation was an "estimate" of the date her order would "ship" and was listed as an "approximate shipping date."
We apologize for any misunderstanding that occurred due to the wording of the ETA, but stand by the fact that *** order was promptly processed, shipped, and delivered accordinglyWe also wish to assure you that our offer of discounted pricing was not intended as a "bribe" in any way, and as she requested we have reversed the offer and she will be billed for the remaining balance due
Lastly, as you know we pride ourselves in the level of Customer Service we provide as evidenced by our A+ Rating with your organizationCustomer Satisfaction is our top priority and is the reason we have such a generous return policyOf course we are sorry to learn *** is not satisfied with her purchase, and would like her to know she can return the shoes for a full refund of everything she has paid to date
She can return the shipment using the postage paid return label that was included with the shipmentIf one was missing, she should contact us directly and we will promptly send one to herOur toll-free number is***; our hours are Monday through Friday from 7:00am to 6:00pm (CT)Please note that *** will continue to be billed for her purchase until the return is received at our Returns CenterAs stated above, she will be refunded everything that she paid up to that point
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
***
Initial Consumer Rebuttal /* (3000, 7, 2014/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept The Bradford Exchange's responseI did place an order with the company on June 28, I was sent an email by the Bradford Exchange advising me that my order would be shipped on July 3rd and that delivery would be on July 5, That was the date I expected the deliveryI did not receive the shoes on the date stated they would be delivered by the Bradford Exchange
The point of my complaint was to put the public and customers on notice that if they order an item or items from the Bradford Exchange they might not receive them on the date they expect themPlus, the item may not be of the quality they expectThis issue was not even addressed by the Bradford Exchange in their response
As far as returning the shoes are concerned, the young girl who received the shoes liked them, so she wants to keep themEven though the pictures of the animals on the shoes are not sharp and clear as shown on the websiteThe paw prints on the side of the shoes are much smaller than advertisedI purchased the shoes and I will pay for the shoesBecause the shoes were not delivered as advertised and promised, I was offered to have the remaining balance on my account cancelledSome people would have jumped at that offer, but that would not have fixed the problemYou cannot fix the problems I encountered with moneyWould their offer to me to cancel the balance on my account negate the disappointment I felt in not having the gift I had ordered for the young girl? Would their offer to me to cancel the balance on my account mitigate all the stress that came from so many emails trying to locate the shoes, writing the Bradford Exchange to determine the delivery date, etc? NoNo amount of money or cancelled balance can undo what I went through with this order
There as a problem with your advertisementsThere was a problem with the items shown on your websiteThere was a problem with the delivery
Lastly, it is not a good practice to shift the blame to another partyThe Bradford Exchange sent me an email stating when the shoes would be delivered...July 5, Now they are saying it's Federal Express faultOwn up to your responsibility in this matterFederal Express did not send me an email advising the shoes would be delivered to me on July 5, 2014, the Bradford Exchange sent the emailIt was your responsibility to honor your wordThe public, the customer goes by what you advertiseThe consumer, the customer, the public depends upon the integrity of a company
I don't know about your A+ customer service RatingI only know what happened to me in this transactionThe customer service I received was not idealIt was not to my satisfactionThe item I ordered was not as advertisedThe date the item was promised for delivery was not met
Final Business Response /* (4000, 9, 2014/07/31) */
July 31,
***
***
***
RE: ***
Case ***
Account ***
Dear ***
We are in receipt of your e-mail, dated July 24, 2014, regarding *** rebuttal comments
*** according to our records *** requested Standard shipping at the time she placed her order, and we assure you and *** that her order was shipped well within the allotted time frame for orders; all orders, whether received through the mail or via the Internet, are processed pending credit approvalAdditionally, as we explained in our previous response, the e-mail confirmation of her order included an "estimated" shipping date which allows for "normal" processing of her order
We wish to thank *** for bringing to our attention the condition of the shoes she received, and wish to advise her that we will be inspecting the product in questionAlthough the photography enhances the details and workmanship of the shoes, the product our clients receive should look very close to the photograph
Lastly, in order to resolve this situation to *** satisfaction we have already implemented a refund to *** credit cardShe can confirm the refund within hours
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
I would like to apologize to The Bradford Exchange for a Negative Report as I did a Further Investigation and Contacted my Credit Card Company only to come to find out that they actually did decline the request for Payment simply because they thought the Charges were Fraudulent, what they Failed to do was contact Me to make me aware of such an action which resulted in me accusing The Bradford Exchange for not handling my Order ProperlyI am deeply sorry for any inconvenience this may have caused anyone
Initial Business Response /* (1000, 5, 2014/06/05) */
June 5,
***
RE:
***
Case ***
Account ***
***
We are in receipt of your e-mail, dated May 29, 2014, regarding *** complaint
We were sorry to learn that *** was not happy with his purchase and wishes to return the "I Love You Stackable Diamond Ring." As you know, our jewelry may be returned within the 120-day warranty period for a full refund of the purchase price, including postageOur records show *** has already been in touch with us via ***, and a postage paid return label with instructions was e-mailed to him on June 2,
We assure you and *** that he will be credited $for the first installment paid to date, upon receipt of the returnIn addition, no further charges will be made to his credit card for future installments as we have suspended the billing to allow for processing his returned shipmentIf he has any further questions or concerns he should contact us directly at *** where our Customer Service representatives are readily available for assistance
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
***
December 20, Ms*** *** Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: Ms*** *** *** *** AVE***, SC 29812-Case # *** Account # *** Dear Ms***: We are in receipt of your letter, dated December 20, regarding Ms***’s complaint We regret any inconveniences that Ms*** has endured with our companyWe understand that the wrong doll was delivered to her, therefore on 12/we processed a replacement with free express shippingThis doll should arrive no later than Friday 12/but will likely arrive on 12/She is more than welcome to contact us at the information below for a tracking number Thank you for bringing this matter to our attention and hope that Ms*** enjoys her doll Sincerely, *** *** Client Services ***
Unreliable no tracking info on orders on site said item shipped 12/is 12/today don't answer phones on hold for an hrWill never order from them again order was placed on December 9th
March 28, MsEsther *** Assistant Manager Direct Retail Services RevDex.com NWabash Ave., Suite Chicago, IL RE: Ms*** *** PO Box ** ***, VA ***-00** Case # *** Account # *** Dear Ms***: We are in receipt of your e-mail, dated March 28, regarding Ms***’s complaintWe regret that Ms*** had a poor shopping experience with us and sincerely apologizeWe understand that Ms*** has corresponded via email with a customer service agent today and that she processed a refund for the purchase of item # **-***-***, “Savana.” A refund of $*** will go back on her credit card ending in within 48-hoursShould Ms*** have any other questions or concerns, we encourage her to call us directly at the toll free number belowThank youSincerely, Kelsey *** Client Services ###-###-####
ORDERED SOMETHING, GOT AN EMAIL SAYING IT WAS SHIPPED ALONG WITH A TRACKING NUMBER, *** HAS NO INFO, CONTACTED THEM, WAS TOLD TO WEEKS FROM THAT EMAILOK SO I WAITED, STILL NOTHING AFTER WEEKS, THEN WAS EMAILED TO WEEKSI CONTACTED MY CREDIT CARD COMPANY FILED WITH THEM
January 5, MsNita *** Assistant Manager Direct Retail
Services Revdex.com NWabash Ave., Suite Chicago, IL RE: MsLorraine *** W*** DRCHANNAHON, IL 60410- Case # Account # *** Dear Ms***: We are in receipt of your e-mail, dated December 28, regarding Ms***’s complaint We deeply regret not meeting the Christmas Guarantee for Ms***’s order for item number 01-22216-We received an online order for the Personalized Leather Bracelet under our guarantee, and unfortunately due to manufacturing difficulties, we could not fulfill the order by 12/We deeply apologize for disappointing Ms*** and have credited her *** 50% of the total cost of the bracelet, or $She should see this credit on *** within 24-hours As soon as we got this product in stock, we 2-Day Express shipped the item at no additional charge to Ms***It is due to arrive on 1/6/per ***: ***The tracking number is: *** If Ms*** has any other questions, we invite her to contact usThank you for bringing the matter to our attention Sincerely, Kelsey *** Client Services
January 21, MsEsther ***
Assistant Manager
Direct Retail Services
11pt;">Revdex.com
North Wabash Avenue, Suite Chicago, IL
RE: MsAdrianane ***
Spyglass Cove
Austin, TX
Case # Account # ***
Dear Ms***:
We are in receipt of your email dated January 21, regarding Ms***’s complaint
Our records show that we received an online order from Ms*** on 1/19/ Below is a complete list of the products and the appropriated prices and shipping feesWe regret that Ms*** is dissatisfied with the shipping charges per item, however, it is listed explicitly in the online checkout process and in our print advertisementsMoreover, the Lillian Stamp Ms*** purchased is a separate order from the Peanuts-related items, therefore it has its own shipping cost
Order 1: Classic Peanuts Checks item #18-00708-009: Product Price = $ Postage and Handling: $Order 2: Classic Peanuts Address Labels item # 18-00708-011: Product Price = $ Postage and Handling: $
Order 3: Classic Peanuts Checkbook Cover item #18-00708-020: Product Price =$
Postage and Handling: $Order 4: Classic Peanuts Address Labels item # 18-00708-021: Product Price $ Postage and Handling: $Order 5: Lillian Personalized Name Stamp item # 18-00846-002: Product Price $ Postage and Handling: $
Unfortunately we are unable to cancel the order for checks since they are already being printed, however, she can refuse the package upon deliveryFor the purpose of good customer relations, we would also like to give Ms*** a 50% discount off the total shipping costs which equates to $We will apply this credit to the unpaid balance on her account
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future
Sincerely,
Kelsey ***
Client Services
Ordered checks online, triple checked account numbers before sendingGot checks in the mail and account number was printed wrongCalled company and they stated that since they were ordered online they had no way of knowing if it was misprinted or typed wrong so I would have to reorder at full price, with no refundI know I typed it right, but they didn't care
December 9,
face="Times New Roman">Ms*** ***
Customer Relations Advocate
Revdex.com
NWabash Avenue, Suite Chicago, IL
RE: *** ***
1*** **W
***, WA
Case # ***
Account # ***
Dear Ms***:
We are in receipt of your notification, dated December 8, 2016, regarding Ms***’s complaint
I am sorry for the confusion surrounding Ms***’s accountThe last invoice that was sent out was September 23, and our system has not created any since that dateOur records show when she contacted us on October 14, we coded her order as returned and ceased all mailings regarding the order
If Ms*** has any further questions, she can contact us directly; our toll free number is 877-***-***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT)
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
*** ***
Client Services
I ordered an item online which was advertised as "in stock" on October 25, My receipt said it would be delivered between November 2- November came and went with no sign of my purchase I had to email company twice to get a response and was finally told that they were waiting for the item to arrive from the manufacturer I was promised it was reserved for me and it should be delivered in 4-weeks After weeks, just days before Christmas, I received a letter from the Bradford Exchange stating that I would not receive my order because they ran out It took them two months to realize that an in-stock item was not available This company also makes it very difficult to communicate with them There was no phone number to call for issues such as this and my emails went mostly unanswered What a disappointment this business was Never will order anything from them again!!
I placed an order on 12/14/16, was guaranteed shipment before Christmas...I changed my mind the next day 12/15/and requested to cancel my orderI received an email on 12/16/that my order has already shipped! Then a few days later I received an email stating that it was too late to intercept the shipment for cancellation and they were very sorryOk, fine I'll just send it back once it arrives....never received my order before Christmas and I'm still waiting as of 12/30/I was finally able to track my package and they never sent out the info or the package to *** until 12/27/16!!!! So tell me again why it was too late to intercept my order for cancellation on 12/15/16????!! I will NEVER use this company again or recommend it to anyone!!! What a joke!!!!!
Initial Business Response /* (1000, 5, 2014/09/04) */
September 4,
***
***
***
***
***
RE: ***
***
***
Case # ***
Account # ***
Dear ***
We are in receipt of your e-mail, dated August 28, 2014, regarding *** complaint
We wish to inform you and *** that we received an order in her name at the above address, and shipped it to her accordinglyHowever, the shipment was returned to us marked "Refused - Undeliverable" and a refund check was issuedPlease note that there is an address discrepancy in what *** provided in her complaint form and what we have on record
Our refund check ***, in the amount of $129.99, was issued and mailed to *** at the above address on July 17, As of today, it has not cleared our bank and is still openIf *** has not received this refund check, please instruct her to contact me directly at the number below to confirm her address and request a new check
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
***
***
Initial Business Response /* (1000, 5, 2014/08/28) */
August 28,
***
***
***
***
***
***
RE: ***
***
***
Case # ***
Account # none
Dear ***
We are in receipt of your e-mail, dated August 25, 2014, regarding *** complaint
We respectfully disagree with *** conclusion that the advertisement in question does not clearly disclose the pricing of the collectionBy *** own inclusion of the information contained in our mailing you can see that it is very clear on the pricing even though it is mentioned only once
All materials included in our mailing are meant to be read in full, and we should not be held accountable if consumers choose not toWe stand behind our advertisement and are confident that it provides all of the necessary information that adequately explains what is involved when placing an order
We are sorry for any confusion that may have resulted, and are considering the matter closed
Sincerely,
***
Initial Consumer Rebuttal /* (3000, 7, 2014/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear ***
*
I do not accept the response from the business
*
Seriously? *** can say that with a straight face? They target the elderly with misleading price information and then are unapologetic? I find it sickening
*
My grandfather misread the price and was going to buy this for an expected amount of $It was only after reviewing it closely as one trained in the law, did it become evident to me that this was a dishonest way to disclose pricingTo any person, this appears as $priceI would love to see the results of a survey of the target market, which I would imagine comes to the same conclusion as my grandfather
*
*** argument that my reading (apparently correctly after a 1/hour of study of the materials) of the letter proves that the pricing is obvious doesn't hold waterI read complicated documents for a livingI parse wording for a livingThe average consumer does notMy grandfather misread the priceMy wife misread the priceA person would misread the priceAn attorney is trained to catch such filth as this
*
Further ***'s arguments show the company's misleading nature*** says that the advertisements are meant to be read in fullThis argument is misleading in itselfThere was no argument about not reading the materials in fullThe issue is that the price language of the materials is misleadingThe issue is not whether the materials were read
*
I invite you to review the attached pdf file and parse the language yourselfIt is misleadingBased on these facts, the marketing department is incompetent or it is dishonest***'s unapologetic response indicates that it is likely dishonest
*
I am tired of companies and people within companies trying to prey on the elderly to maximize their own gainI will continue to serve as my grandfather's gatekeeperHowever, there are those that do not have such a gatekeeper
*
In conclusion, this advertisement is misleading*** presents misleading argumentsHer response is non-responsiveHer proof is non-existentI invite you to read the advertisement for yourself and come your own decision
*
Kind regards,
*
***
*
(Please note that I have put an asterix between paragraphs, as the online form seems to strip out paragraphs)
Final Business Response /* (4000, 10, 2014/09/11) */
September 11,
***
***
***
***
***
***
RE: ***
***
***
Case # ***
Account ***
Dear ***
We cannot agree with *** statements that our advertising is misleadingThe price of the product is clearly stated in large fontAs*** quotes, our advertising states the following in the letter enclosed with the brochure depicting the products:
"Simply mail the order card within the next days with your first paid installment for the Steam Locomotive and we'll reserve your introductory gift of the Coal Car for just $along with your first shipment, the Steam LocomotiveYou can pay for your Locomotive and $Coal Car in three easy payments of just $(plus a total of $shipping and service), the first due before shipmentNo matter what you decide, the Coal Car is yours to keep for just $1."
"Subsequent shipments in the Budweiser Holiday Express train collection will be
billed separately, each at the same attractive price as Shipment One and sent about
every other monthYour 16-piece set of EZ-Track(r) elevated roadbed tracks (a $value) will ship for $with Shipment Two, followed by Shipment Three and the power-pack & speed controller (a $value), also for just $There is no minimum to buy and you may cancel or return at any time."
The first paragraph above clearly states: "You can pay for your Locomotive and $Coal Car in three easy payments of just $(plus a total of $shipping and service)" (emphasis added)There is no question that the three payments of $are for the Locomotive and Coal CarThe Bradford Exchange offers installment payments for the convenience of the customer
The second paragraph above clearly states in the same large font: "Subsequent shipments in the Budweiser Holiday Express train collection will be billed separately, each at the same attractive price as Shipment One and sent about every other month" (emphasis added)There is no question that the other cars in the collection will be priced the same as the Locomotive & Coal Car
We have included an attachment of the letter in actual size
*** neglects to inform you that the brochure depicting the products makes the point, in conjunction with the letter, even more clearly in that it pictures exactly what is included in each "shipment"
The Locomotive and Coal Car are pictured with the caption: "Shipment One LocomotiveIncludes the Coal Car for just $1",
The Combine Car is pictured with the caption: "Shipment Two Combine CarIncludes the Track Collection for just $1",
The Gondola Car is pictured with the caption: "Shipment Three GondolaIncludes the Controller and Power Pack for just $1"
We have included an attachment of that portion of the brochure in actual sizeOne does not have to read the entire advertisement to understand the pricing
Finally,*** neglects to inform you that both the brochure and the letter inform the customer that the train collection comes with a "Day Unconditional Guarantee" making it virtually impossible for the customer to be misledAfter the customer receives and pays the installments for the Locomotive and Coal Car, the customer would receive the Combine Car with an invoice for the first installment of $23.33, making it abundantly clear that the price of the Locomotive and Coal Car was $(plus $shipping & service)If the customer was confused, he or she would have ample time under the guarantee to return any or all of the products for a complete refund
We believe that we have provided adequate explanation and documentation (the materials speak for themselves)
We now consider this matter closed
Sincerely,
***
Placed an order, was told it would arrive within two weeksHere we are two weeks later and the only thing they've done is provide a fake tracking numberSpent nearly an hour on hold with customer service before they hung up on meAfter reading other reviews, it's a wonder this place is in business
January 3, Ms*** *** Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: *** *** *** SLake Dr***, TN *** Case # *** Account # *** Dear Ms***: We are in receipt of your letter, dated December 31, regarding Ms***’ complaint We regret to hear that Ms*** did not have a wonderful shopping experience with us although we believe the situation has been rectified through our *** Customer Service team and regular Customer Service teamBelow is a complete transaction and order history as well as the outcome:
11/27/2016: New order for item #03-***-“***” received11/28/2016: Letter sent by Credit Department requesting full payment before shipment12/6/2016: credit card authorized for full payment, doll pushed into reserve status12/12/2016: scanned as shipped in our system 12/24/2016: advised client order would not be delivered by Christmas, gave 30% off order, or the equivalent of $43.49, refunded to credit card12/27/2016: replacement processed due to potentiality of doll “lost in shipment” *** doll out of stock, therefore replacement canceled and new doll order requested$refunded onto credit card12/30/2016: New order processed for item #03-***-“***.” Partial credit applied and complementary overnight delivery
As you can see from the history above, Ms*** has received several discounts and upgrades in an attempt to compensate her disappointmentWe anticipate the doll will arrive by 1/5/ Should Ms*** need anything else, we request that she contact us directly at the information below but we now consider this matter closedThank you Sincerely, *** *** Client Services ***
December 29, Ms*** *** Assistant Manager Direct Retail
Services Revdex.com NWabash Ave., Suite Chicago, IL RE: Ms*** *** *** W*** ST ***, AZ ***- Case # *** Account # *** Dear Ms***: We are in receipt of your e-mail, dated December 15, 2015, regarding Ms*** complaint We deeply regret not meeting the Christmas Guarantee for Ms***’s order for item number 01-***-We received an online order for a *** *** Packer’s Tote Bag on 11/30/2015, yet we sold out of stock and were unable to fulfill Ms***’s orderWe removed this item from our guarantee list on 12/10/and should not have been advertised for a 12/24/deliveryWe deeply apologize for disappointing Ms*** and have credited her account 50% of the total cost of the tote, or $ If Ms*** has any other questions, we invite her to contact usThank you for bringing the matter to our attention Sincerely, *** ***
Client Services
I had the privilege of getting to have my call go to a phone tech by the name of Elnardo on wed11/@ 2:35pm very very nice person and helped me with everything I needed ,such a nice time! I wish every business would take notes from Elnardo, they could learn some manners and how to be polite!
November 23, *** *** ***Assistant ManagerDirect Retail ServicesRevdex.comNorth Wabash Avenue, Suite 2006Chicago, IL 60611RE: *** ***
*** *** *** *** *** *** *** ** *** Case ***Account ***Dear *** ***
We are in receipt of your email dated 11/23/
regarding *** *** complaint.We regret to hear that *** *** is displeased with our Personalized Daughter Music BoxThe October gem
stone is light pink and we believe it is advertised correctly on our websiteIf
we replaced the music box, *** *** receive another one identical to the
currentUnfortunately we cannot place darker October birthstones in the boxSince
*** *** is disappointed with the item, we are more than happy to help him
return the product for a full refund A pre-paid return has been mailed to *** *** and he
can expect to receive it shortlyWith that label, he is invited to return the
music box and a refund will be placed on the credit card used during purchaseThank
you for bringing this matter to our attention.
Please do not hesitate to contact us if we may be of service in the
future.Sincerely,*** *** Client Services
Initial Business Response /* (1000, 5, 2014/07/23) */
July 23,
***
***
***
***
***
***
RE: ***
***
***
Case ***
Account ***
Dear ***
We are in receipt of your e-mail, dated July 17, 2014, regarding *** complaint
Our records show we received an order for pair of size "Protect the Wild Sneakers" via the Internet on June 28, *** order was processed expeditiously and was released to our shipper (Federal Express SmartPost) on July 3, (Please see the attached for confirmation)
It appears that Federal Express delayed the processing of the shipment (presumably due to the holiday weekend) until July 9th at which time the shipment was scanned at their facilityAccording to the tracking results, which are attached as well, the shipment was delivered on July 15,
We assure you the above order was processed and shipped well within the estimated delivery period of 4-weeks, as listed in all advertisements and on our website(There are links for customers to access the estimated delivery period, and the information is listed according to the method of shipment that is chosen)The "ETA" that *** received in her confirmation was an "estimate" of the date her order would "ship" and was listed as an "approximate shipping date."
We apologize for any misunderstanding that occurred due to the wording of the ETA, but stand by the fact that *** order was promptly processed, shipped, and delivered accordinglyWe also wish to assure you that our offer of discounted pricing was not intended as a "bribe" in any way, and as she requested we have reversed the offer and she will be billed for the remaining balance due
Lastly, as you know we pride ourselves in the level of Customer Service we provide as evidenced by our A+ Rating with your organizationCustomer Satisfaction is our top priority and is the reason we have such a generous return policyOf course we are sorry to learn *** is not satisfied with her purchase, and would like her to know she can return the shoes for a full refund of everything she has paid to date
She can return the shipment using the postage paid return label that was included with the shipmentIf one was missing, she should contact us directly and we will promptly send one to herOur toll-free number is***; our hours are Monday through Friday from 7:00am to 6:00pm (CT)Please note that *** will continue to be billed for her purchase until the return is received at our Returns CenterAs stated above, she will be refunded everything that she paid up to that point
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
***
Initial Consumer Rebuttal /* (3000, 7, 2014/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept The Bradford Exchange's responseI did place an order with the company on June 28, I was sent an email by the Bradford Exchange advising me that my order would be shipped on July 3rd and that delivery would be on July 5, That was the date I expected the deliveryI did not receive the shoes on the date stated they would be delivered by the Bradford Exchange
The point of my complaint was to put the public and customers on notice that if they order an item or items from the Bradford Exchange they might not receive them on the date they expect themPlus, the item may not be of the quality they expectThis issue was not even addressed by the Bradford Exchange in their response
As far as returning the shoes are concerned, the young girl who received the shoes liked them, so she wants to keep themEven though the pictures of the animals on the shoes are not sharp and clear as shown on the websiteThe paw prints on the side of the shoes are much smaller than advertisedI purchased the shoes and I will pay for the shoesBecause the shoes were not delivered as advertised and promised, I was offered to have the remaining balance on my account cancelledSome people would have jumped at that offer, but that would not have fixed the problemYou cannot fix the problems I encountered with moneyWould their offer to me to cancel the balance on my account negate the disappointment I felt in not having the gift I had ordered for the young girl? Would their offer to me to cancel the balance on my account mitigate all the stress that came from so many emails trying to locate the shoes, writing the Bradford Exchange to determine the delivery date, etc? NoNo amount of money or cancelled balance can undo what I went through with this order
There as a problem with your advertisementsThere was a problem with the items shown on your websiteThere was a problem with the delivery
Lastly, it is not a good practice to shift the blame to another partyThe Bradford Exchange sent me an email stating when the shoes would be delivered...July 5, Now they are saying it's Federal Express faultOwn up to your responsibility in this matterFederal Express did not send me an email advising the shoes would be delivered to me on July 5, 2014, the Bradford Exchange sent the emailIt was your responsibility to honor your wordThe public, the customer goes by what you advertiseThe consumer, the customer, the public depends upon the integrity of a company
I don't know about your A+ customer service RatingI only know what happened to me in this transactionThe customer service I received was not idealIt was not to my satisfactionThe item I ordered was not as advertisedThe date the item was promised for delivery was not met
Final Business Response /* (4000, 9, 2014/07/31) */
July 31,
***
***
***
RE: ***
Case ***
Account ***
Dear ***
We are in receipt of your e-mail, dated July 24, 2014, regarding *** rebuttal comments
*** according to our records *** requested Standard shipping at the time she placed her order, and we assure you and *** that her order was shipped well within the allotted time frame for orders; all orders, whether received through the mail or via the Internet, are processed pending credit approvalAdditionally, as we explained in our previous response, the e-mail confirmation of her order included an "estimated" shipping date which allows for "normal" processing of her order
We wish to thank *** for bringing to our attention the condition of the shoes she received, and wish to advise her that we will be inspecting the product in questionAlthough the photography enhances the details and workmanship of the shoes, the product our clients receive should look very close to the photograph
Lastly, in order to resolve this situation to *** satisfaction we have already implemented a refund to *** credit cardShe can confirm the refund within hours
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
I would like to apologize to The Bradford Exchange for a Negative Report as I did a Further Investigation and Contacted my Credit Card Company only to come to find out that they actually did decline the request for Payment simply because they thought the Charges were Fraudulent, what they Failed to do was contact Me to make me aware of such an action which resulted in me accusing The Bradford Exchange for not handling my Order ProperlyI am deeply sorry for any inconvenience this may have caused anyone
Initial Business Response /* (1000, 5, 2014/06/05) */
June 5,
***
RE:
***
Case ***
Account ***
***
We are in receipt of your e-mail, dated May 29, 2014, regarding *** complaint
We were sorry to learn that *** was not happy with his purchase and wishes to return the "I Love You Stackable Diamond Ring." As you know, our jewelry may be returned within the 120-day warranty period for a full refund of the purchase price, including postageOur records show *** has already been in touch with us via ***, and a postage paid return label with instructions was e-mailed to him on June 2,
We assure you and *** that he will be credited $for the first installment paid to date, upon receipt of the returnIn addition, no further charges will be made to his credit card for future installments as we have suspended the billing to allow for processing his returned shipmentIf he has any further questions or concerns he should contact us directly at *** where our Customer Service representatives are readily available for assistance
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
***
December 20, Ms*** *** Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: Ms*** *** *** *** AVE***, SC 29812-Case # *** Account # *** Dear Ms***: We are in receipt of your letter, dated December 20, regarding Ms***’s complaint We regret any inconveniences that Ms*** has endured with our companyWe understand that the wrong doll was delivered to her, therefore on 12/we processed a replacement with free express shippingThis doll should arrive no later than Friday 12/but will likely arrive on 12/She is more than welcome to contact us at the information below for a tracking number Thank you for bringing this matter to our attention and hope that Ms*** enjoys her doll Sincerely, *** *** Client Services ***
Unreliable no tracking info on orders on site said item shipped 12/is 12/today don't answer phones on hold for an hrWill never order from them again order was placed on December 9th
March 28, MsEsther *** Assistant Manager Direct Retail Services RevDex.com NWabash Ave., Suite Chicago, IL RE: Ms*** *** PO Box ** ***, VA ***-00** Case # *** Account # *** Dear Ms***: We are in receipt of your e-mail, dated March 28, regarding Ms***’s complaintWe regret that Ms*** had a poor shopping experience with us and sincerely apologizeWe understand that Ms*** has corresponded via email with a customer service agent today and that she processed a refund for the purchase of item # **-***-***, “Savana.” A refund of $*** will go back on her credit card ending in within 48-hoursShould Ms*** have any other questions or concerns, we encourage her to call us directly at the toll free number belowThank youSincerely, Kelsey *** Client Services ###-###-####
ORDERED SOMETHING, GOT AN EMAIL SAYING IT WAS SHIPPED ALONG WITH A TRACKING NUMBER, *** HAS NO INFO, CONTACTED THEM, WAS TOLD TO WEEKS FROM THAT EMAILOK SO I WAITED, STILL NOTHING AFTER WEEKS, THEN WAS EMAILED TO WEEKSI CONTACTED MY CREDIT CARD COMPANY FILED WITH THEM
January 5, MsNita *** Assistant Manager Direct Retail
Services Revdex.com NWabash Ave., Suite Chicago, IL RE: MsLorraine *** W*** DRCHANNAHON, IL 60410- Case # Account # *** Dear Ms***: We are in receipt of your e-mail, dated December 28, regarding Ms***’s complaint We deeply regret not meeting the Christmas Guarantee for Ms***’s order for item number 01-22216-We received an online order for the Personalized Leather Bracelet under our guarantee, and unfortunately due to manufacturing difficulties, we could not fulfill the order by 12/We deeply apologize for disappointing Ms*** and have credited her *** 50% of the total cost of the bracelet, or $She should see this credit on *** within 24-hours As soon as we got this product in stock, we 2-Day Express shipped the item at no additional charge to Ms***It is due to arrive on 1/6/per ***: ***The tracking number is: *** If Ms*** has any other questions, we invite her to contact usThank you for bringing the matter to our attention Sincerely, Kelsey *** Client Services
January 21, MsEsther ***
Assistant Manager
Direct Retail Services
11pt;">Revdex.com
North Wabash Avenue, Suite Chicago, IL
RE: MsAdrianane ***
Spyglass Cove
Austin, TX
Case # Account # ***
Dear Ms***:
We are in receipt of your email dated January 21, regarding Ms***’s complaint
Our records show that we received an online order from Ms*** on 1/19/ Below is a complete list of the products and the appropriated prices and shipping feesWe regret that Ms*** is dissatisfied with the shipping charges per item, however, it is listed explicitly in the online checkout process and in our print advertisementsMoreover, the Lillian Stamp Ms*** purchased is a separate order from the Peanuts-related items, therefore it has its own shipping cost
Order 1: Classic Peanuts Checks item #18-00708-009: Product Price = $ Postage and Handling: $Order 2: Classic Peanuts Address Labels item # 18-00708-011: Product Price = $ Postage and Handling: $
Order 3: Classic Peanuts Checkbook Cover item #18-00708-020: Product Price =$
Postage and Handling: $Order 4: Classic Peanuts Address Labels item # 18-00708-021: Product Price $ Postage and Handling: $Order 5: Lillian Personalized Name Stamp item # 18-00846-002: Product Price $ Postage and Handling: $
Unfortunately we are unable to cancel the order for checks since they are already being printed, however, she can refuse the package upon deliveryFor the purpose of good customer relations, we would also like to give Ms*** a 50% discount off the total shipping costs which equates to $We will apply this credit to the unpaid balance on her account
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future
Sincerely,
Kelsey ***
Client Services
Ordered checks online, triple checked account numbers before sendingGot checks in the mail and account number was printed wrongCalled company and they stated that since they were ordered online they had no way of knowing if it was misprinted or typed wrong so I would have to reorder at full price, with no refundI know I typed it right, but they didn't care
December 9,
face="Times New Roman">Ms*** ***
Customer Relations Advocate
Revdex.com
NWabash Avenue, Suite Chicago, IL
RE: *** ***
1*** **W
***, WA
Case # ***
Account # ***
Dear Ms***:
We are in receipt of your notification, dated December 8, 2016, regarding Ms***’s complaint
I am sorry for the confusion surrounding Ms***’s accountThe last invoice that was sent out was September 23, and our system has not created any since that dateOur records show when she contacted us on October 14, we coded her order as returned and ceased all mailings regarding the order
If Ms*** has any further questions, she can contact us directly; our toll free number is 877-***-***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT)
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
*** ***
Client Services