Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I find the advertisement is mis-leading as this is what consumer sees (below thru [redacted] Search as of today) said Free Standard Shipping but really not Sincerely, [redacted]
I placed an order from your company The [redacted] Galleries and this is the email I sent to them regarding my experience: [First I would like to start off by saying I had a terribly difficult time getting any shipping information on this itemI had called twice, as I received an email shipping notification that it had shipped on 11/23, yet no tracking information was availableI was told by customer service management that I had to wait until 12/before they would do anything about tracking the status of my order because there was no tracking available to them as wellEvery day, I checked status online to see if any tracking had posted and it wasn't until a week later that tracking was actually available, get thisbecause the actual day it shipped was 11/30, not 11/as I was advised in my shipping notification emailSecondly, I had the item drop shipped to California, I live in New Jersey, and although I entered the correct ship to, your system showed Hesperia, CA [redacted] on my email confirmation [redacted] is my NJ zipcode, not [redacted] which is Hesperia's zipcode that I entered and I had to call to confirm that your company actually had the correct ship to zipcode in your systemApparently there is a glitch in your system, however customer service assured me they had the correct shipping zipcodeBecause of the dropship, I myself (and my daughter) did not see the doll until yesterday when she opened itMy father was the only one who saw it prior to this and told me the dolls name on the box and that the shipment was not damaged in transit upon arrivalNow, here's my big problemmy year old was in tears, crying that it's not the same doll that was in your pictures for several reasonsFirst, the doll on your site has blue eyes, her dolls eyes are actually side on being purple, not blueSecondly, with your photographic lighting, the doll does not appear to be plastic, but in person most definitely looks like a plastic doll and not realistic like it does in the picturesThirdly, the doll we received has horrible kinky, frizzy, what I would describe as chimpanzee hair, that is very poorly glued on, lots of pieces are shedding just by patting down the dolls hair to try to tame the frizzy messYou can feel clumps of glue in spots as wellIt does not remotely resemble the dainty baby hair depicted I your photographsThe head shape of the doll is not even the same as the one shown online, ours has smaller cheeks and a more bulbous headI can send pictures if you likeI wish that your site had a review item selection, as she (and I) are terribly displeased with the fact that the doll we received really does not match the quality shown in the online picturesHowever, the arms, legs, torso and clothes however, were as depicted and we are happy with the quality and portrayal thereofI asked her if she is wanting to return it and she said no, it's ok because she really doesnt want to wait another 2-weeks for a replacement dollI personally, think a replacement would be a waste of time and effort anyway because it is most likely that we would receive another of the same quality as the one we receivedWith my daughters disappointment, this is not the doll she was planning on touting around everywhere to show off to everyoneAll the way around, I am very unhappy with the lack valid and timely shipping and tracking information, the lack of professionalism of your two cs reps and the manager I spoke with, as well as that your product did not meet the standards of the product in your picturePlease contact me via email, so that I can attach pictures of the physical issues I have outlined aboveI do hope that this email helps you address some serious issues with your company - your employees and quality control specificallyThank you for your time and anticipated attention to the above mattersSincerely, Customers Name] To make matters worse, since there is no review section on The [redacted] Galleries website, I went to an independent review site, posted my comment above and requested that I be commented by the companyRather than respond, they created a fake comment below my review pretending to be me, using my user name, talking about drowning puppies and giving away children because they are ugly, only to respond immediately saying what a horrible person I am for say that (which I did not even post)They are a horrible company, as all the reviews on [redacted] show and they are giving your parent company a horrible name as wellI would hope, at the least, you look thoroughly into what is going on at your [redacted] Illinois facility and correct the issues
The Revdex.com is full of it! they cannot possibly have a A+ ratingAfter ordering my products and waiting the 7-business days for my package to arrive (not sure why it takes this long as I am one state away) I emailed them asking for a tracking number or a way to see where the package wasTwo days go by and no word from themI called into their "service" center after 30mins of holding got someone who told me that my package was to small and light to have a tracking number and that I should wait a few more days to get the packageI have shipped LOTS of things big and small and have always gotten a way to track the packageI mean you can track a pizza delivery for goodness sakeAfter mentioning to the guy at the help center that the Revdex.com had a 93% Negative review on them he tried to end the conversation at which point I asked him his name and a way to get a hold of him again in case I had other questionsI have no idea if what he gave me is true or not until I call backEven if I am lucky enough to get what I paid for I will never shop here againVery shady business practices
For Christmas I decided to purchase collectables for my girlsFirst of all they come inside square stirofoam type boxes and is barely taped all the way around to even secure itThen of course the failing [redacted] tries to shove it in our tiny mailboxI almost did not open it when I went to wrap it but I heard that voice ! So thank God I did bc it was the [redacted] music collectable and the Eggshell was all twisted and did not fit when it closedThat was easy I sent it back return receipt with CREDIT MY ACCOUNT DAMAGED in large letters and that was itForget trying to talk to anyone OR expect to receive a response to any emails when you inquire Well one of the items I did order was a subscription and I did not know until they charged my in December when I looked on my CU accountOk my bad for not paying attentionMy account says it shipped on the of DecemberIt is January 10th and I have yet to receive the item they charged me for AND once again no response in any emails and the customer service does not understand English and or they dont give a spit ? I called my Credit Union and disputed the charge and will refuse the package IF it ever arrivesAside from the crappy way of service the items are WAY over priced for the quality that is below standardThey make everything look so pretty when you get it, it looks like it had been in someones storage for about yrs !
February 25, New Roman">MsEsther [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Stephen V [redacted] P.OBox Rio Rancho, NM Case # Account # Dear Ms [redacted] : We are in receipt of your notification, dated February 24, 2016, regarding Mr [redacted] ’s complaint We apologize for all of the confusion surrounding Mr [redacted] ’s billingOur records show we received an order for our “Thomas Kinkade Ma [redacted] Spirits Bright Tabletop Centerpiece” via the mail on November 4, We received the first payment for $and another payment for the same amount on December On December 30, we received the returned item and issued a refund for $ Since we have refunded the entire amount that was paid and the item has already been returned, there is no longer a balance on his account Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
November 15, face="Times New Roman">Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] L [redacted] [redacted] [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated November 15, 2016, regarding MsChristie’s complaint Our records indicate we received an order on November 11, for the ‘Beach Treasures’ personal checks in Ms [redacted] ’s name for our “buy one box, get one free” offerThe total for the boxes of checks is $plus $shipping and servicesWe are sorry for the confusion, but while the offer did lower the price on the checks, the offer does not include lowering the shipping costsOur website and all maorder forms inform the client that this charge will be added Since this is Ms [redacted] ’s first order with us, and in the interest of keeping good-client relations, we have given a one-time courtesy credit to cover the shipping costs If Ms [redacted] has any further questions, she can contact us directly; our toll free number is 866-551-8965; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
November 14, Ms [redacted] Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: Mr [redacted] LN [redacted] , MO ***-Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your letter, dated November 14, regarding Mr [redacted] ’s complaint We are deeply sorry for Mr [redacted] ’s disappointment and frustration with our companyIt is not our standard protocol to state whether a product is “in-stock” or –“out of stock” however the express ship option on the product page indicates whether we have it in inventory for immediate shipmentThe decanter sets are brand new for us and we are awaiting inventory at this timeI understand that Mr [redacted] spoke with a customer service supervisor who upgraded his shipping method to standard overnight for no additional chargeI will also take the extra step to compensate his entire shipping cost, lowering his overall bill by $ I have confirmed with the senior marketing manager that we will receive this product on 12/7/2016; therefore Mr [redacted] can anticipate the set to be delivered no later than 12/10/If Mr [redacted] needs anything else, we encourage her to contact us personally at the number belowThank you for bringing this matter to our attention Sincerely, [redacted] Client Services [redacted]
Really feel scamedOrdered the lighter set and the whole deal, I feel was totally misrepresentedI was given the choice to pay in installments or to pay in fullI paid in full and monthes later still no lighter set with displayI called and was assured that my display case was on the waySo now another month I get a letter telling me that I now owe another pymt at what was supposed to be paid in fullI call again and find out that that was not to pay in full but actually for each lighterPlus to ship each the ***So I went to [redacted] sent the lighters back in a pkg CERTIFIED for BECAUSE NOW I REALLY DONT TRUST THEM
June 15, MsEsther [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Tina L*** [redacted] ** [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated June 15, 2016, regarding Ms***’s complaint Our records show on June 6, we received an order from Ms [redacted] for our “Timeless Love” men’s watch, “Our Forever Love” personalized men’s ring and “Our Forever Love” personalized diamond bridal ring setWe apologize for any confusion, but the dates listed in our summary are labeled as an estimated delivery dateMs [redacted] will receive all of her orders by Monday June 20, The watch Ms [redacted] ordered was shipped out June 7, She can use this trac [redacted] number [redacted] on www.***.com/us to keep an eye on it as it will be delivered today, June 15, The “Our Forever Love” diamond bridal set is being shipped today, June 15, 2016, with trac [redacted] number [redacted] and will be delivered Monday, June 20, The men’s ring is currently at our engraver, but is under our Father’s Day guarantee and will have automatic upgraded shipping to arrive by Saturday, June 18, If Ms [redacted] has further questions, she is welcome to contact us directly at 877-903-We are available to assist Monday through Friday between 7:a.mto 6:p.m(CT)Sincerely, [redacted] Client Services
June 27, face="Times New Roman">Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] J [redacted] [redacted] [redacted] [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated June 26, 2016, regarding Ms [redacted] ’ complaint Our records show, per Ms [redacted] ’ request, we have coded her mother’s account so that future mailings are not printed Please be advised that some mailings have already been printed and we are unable to intercept them However, the mailings should stop within 8-weeks from the date she was removed from our mailing list If Ms [redacted] has any further questions, she can contact us directly; our toll free number is [redacted] ; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
Initial Business Response / [redacted] (1000, 5, 2014/05/21) */ May 21, [redacted] We are in receipt of your e-mail, dated May 12, 2014, regarding [redacted] complaint We wish to apologize to [redacted] for not being able to get her Mother's Day guaranteed order to her on timeWe also wish to assure you that every effort was made to meet our guarantee; including upgrading the shipment of these orders to Overnight Delivery Unfortunately, at the time she placed her order on-line, [redacted] indicated her shipping address was to be her P.OBox address listed aboveUpon receiving her personalized order from the vendor on Friday, May 9th, and preparing it for shipment, we realized we could not ship via overnight delivery and had to ship her order via [redacted] SmartPostThis method utilizes [redacted] , but only to delivery to the US Postal Service for delivery to the customer, and this method can take 3-business days for deliveryAlthough the order was not delivered on time; the tracking results show [redacted] s order was delivered to her on Wednesday, May 14th @ 2:10pm Because we could not deliver her order on time, we would like to offer [redacted] FREE shipping plus a credit of $27.24, for the inconvenience she experiencedIn addition, as she requested, we have removed the [redacted] method from the order so no further payments will be charged to her account, while she is deciding whether to take us up on the offer If [redacted] does not wish to keep the bracelet she should contact us for return instructions and the billing will be canceledOnce the return is received, she will be issued a refund check for the initial payment that was charged to her [redacted] account Please instruct [redacted] to contact me directly with her decision, and with any other concerns she may have at [redacted] Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted]
December 27, MsEsther [redacted] Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: Mr.Cyde [redacted] Troy, AL 36079-Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your letter, dated December 22, regarding Mr [redacted] complaint We are deeply sorry for any inconvenience that Mr [redacted] has endured with our companyFor the sake of good client relations we will reprint his checks at our cost and indicate his wife’s nameWe ask that he personally call us at 866-551-to make these arrangementsWe have noted his account appropriately so that he will not be charged and the phone fee is waived We look forward to hearing from Mr [redacted] and thank you for bringing this matter to our attention Sincerely, Kelsey [redacted] Client Services [email protected] NMilwaukee Ave, Niles, IL
September 13, 11pt;">MsEsther [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Michelle [redacted] Swann Rd Ransomville, NY Case # Account # Dear Ms [redacted] : We are in receipt of your notification, dated September 9, 2016, regarding Ms***’s complaint Our records show we received an order for two boxes of checks in the “Security Checks” design on August 26, We are very sorry to hear Ms [redacted] received the incorrect shipment and we are willing to reorder her checks, or, she may return them for a full refund I have requested that a pre-paid postage label be sent to Ms [redacted] via U.SMail so that she may return her order at no cost to her If Ms [redacted] has any other questions, or would like to have a replacement sent, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
January 9, Ms [redacted] [redacted] Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: [redacted] Caruna [redacted] , CA [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your letter, dated January 7, regarding Mr [redacted] ’s complaint We are deeply sorry that Mr [redacted] ’s product did not arrive by the original promise date of 12/24/He chose USPS Priority shipping, and although it is typically a reliable service, it appears that the package is lost in shipmentUSPS does not give our company tracking numbers under this ship methodThey only provide package ID numbers and an estimated time of arrival as 1-business daysSince it has been much longer than business days and Mr [redacted] has not yet received his product, I have processed a complete refund that will post on his [redacted] account within 24-hoursI have also mailed him a gift certificate that he may use in the future should he choose Again, we are very sorry for Mr [redacted] ’s poor experienceShould he want to contact us in the future, we ask that he do so at the information belowThank you Sincerely, [redacted] Client Services [redacted]
December 27, 11pt;"> Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] [redacted] Avenue Rosedale, MD [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated December 28, 2016, regarding Ms [redacted] ’s complaint Our records show we received an order for the “Noble Guardian” stein on December 12, while the item was covered by our Christmas GuaranteeWe are sorry that we disappointed Ms [redacted] , but unforeseen circumstances caused an issue in shipping I see the label for Ms [redacted] ’s order was created on December 13, and was ready for pickup by our carrier, but there was a delayWe currently do not know what caused the delay, however, we assure you we are currently investigating the cause of this issueWhen using this trac [redacted] number [redacted] on www.***.com/us you can see her order is on its way and will be delivered on January 4, We realize this is after the promised date and apologize for not being able to fulfill our guaranteeWe have compensated Ms [redacted] and she will receive the compensation back on her card in the next 3-business days (excluding holidays) If Ms [redacted] has any other questions, she can contact us directly; our toll free number is [redacted] ; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
This company is a TOTAL SCAMIt should be fined and closedThey send bills for orders never placed or shipped or received, saying that you must pay or they will run out of the product NEVER give them any business
January 8, Ms [redacted] [redacted] Customer Relations Advocate Revdex.com [redacted] Case [redacted] Dear Ms [redacted] We are in receipt of your notification, dated January 7, 2015, regarding Ms [redacted] complaint Our records show we received an order for the entire “American Replica Pipe Tomahawk Wall Decor Collection” via the Internet Shipments were to be made to the above address and the order was processed accordingly Our records also show we received Ms [redacted] request to cancel her reservation for the “American Replica Pipe Tomahawk Wall Decor Collection” on December 10, According to her request, we canceled the remaining items in this series, and no further shipments will be madeWe do apologize; the day the request to cancel was made, the next issue in the series was sent out which is why her credit card was charged againI have mailed Ms [redacted] a pre-paid return label and she is welcome to return the second issue for a full refund If Ms [redacted] needs additional assistance in the future, please instruct her to contact us directly @ [redacted] ; our hours are Monday through Friday, 7:00am to 6:00pm (CT) Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
July 21, Ms Esther [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Kayla [redacted] 26th Street Cody, WY Case # Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated July 20, 2016, regarding Ms***’s complaint We apologize to Ms [redacted] for the wait in receiving the “Together We’re a Winning Team” [redacted] Precious Moments figurineWhen she contacted us after the 30-day wait period on July 7, 2016, we ordered a replacement and it was shipped out July 12, She can use this trac [redacted] number [redacted] on www.fedex.com/us if she hasn’t received it, however, FedEx shows her package was delivered July 20, at 2:p.m If she has any further questions, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
July 21, face="Times New Roman">Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL [redacted] RE: [redacted] [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated July 20, 2016, regarding Ms***’s complaint We apologize if Ms [redacted] is disappointed with the “Heavenly Blessings Christmas Tree Nativity” collection she purchased from usThis Christmas tree is meant to be a collection and each piece is shipped and charged separately as indicated in the advertisement she used for her orderThe ad also states she can cancel the collection at any time, so I have ordered pre-paid postage labels so she may return each issue for a full refundThe labels should arrive in 7-business days If Ms [redacted] has any further questions, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
The Bradford exchange is a rip off they keep nothing in stock and I ordered an angel as a Christmas present it came broken I called them they said they'd send a new one by February 17th here it is March 10th and still don't have a replacement I called again today and it's being back ordered nowIt won't be here til sometime in April I hope the recipient LOVES this angel bc it was a major pain to get!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I find the advertisement is mis-leading as this is what consumer sees (below thru [redacted] Search as of today) said Free Standard Shipping but really not Sincerely, [redacted]
I placed an order from your company The [redacted] Galleries and this is the email I sent to them regarding my experience: [First I would like to start off by saying I had a terribly difficult time getting any shipping information on this itemI had called twice, as I received an email shipping notification that it had shipped on 11/23, yet no tracking information was availableI was told by customer service management that I had to wait until 12/before they would do anything about tracking the status of my order because there was no tracking available to them as wellEvery day, I checked status online to see if any tracking had posted and it wasn't until a week later that tracking was actually available, get thisbecause the actual day it shipped was 11/30, not 11/as I was advised in my shipping notification emailSecondly, I had the item drop shipped to California, I live in New Jersey, and although I entered the correct ship to, your system showed Hesperia, CA [redacted] on my email confirmation [redacted] is my NJ zipcode, not [redacted] which is Hesperia's zipcode that I entered and I had to call to confirm that your company actually had the correct ship to zipcode in your systemApparently there is a glitch in your system, however customer service assured me they had the correct shipping zipcodeBecause of the dropship, I myself (and my daughter) did not see the doll until yesterday when she opened itMy father was the only one who saw it prior to this and told me the dolls name on the box and that the shipment was not damaged in transit upon arrivalNow, here's my big problemmy year old was in tears, crying that it's not the same doll that was in your pictures for several reasonsFirst, the doll on your site has blue eyes, her dolls eyes are actually side on being purple, not blueSecondly, with your photographic lighting, the doll does not appear to be plastic, but in person most definitely looks like a plastic doll and not realistic like it does in the picturesThirdly, the doll we received has horrible kinky, frizzy, what I would describe as chimpanzee hair, that is very poorly glued on, lots of pieces are shedding just by patting down the dolls hair to try to tame the frizzy messYou can feel clumps of glue in spots as wellIt does not remotely resemble the dainty baby hair depicted I your photographsThe head shape of the doll is not even the same as the one shown online, ours has smaller cheeks and a more bulbous headI can send pictures if you likeI wish that your site had a review item selection, as she (and I) are terribly displeased with the fact that the doll we received really does not match the quality shown in the online picturesHowever, the arms, legs, torso and clothes however, were as depicted and we are happy with the quality and portrayal thereofI asked her if she is wanting to return it and she said no, it's ok because she really doesnt want to wait another 2-weeks for a replacement dollI personally, think a replacement would be a waste of time and effort anyway because it is most likely that we would receive another of the same quality as the one we receivedWith my daughters disappointment, this is not the doll she was planning on touting around everywhere to show off to everyoneAll the way around, I am very unhappy with the lack valid and timely shipping and tracking information, the lack of professionalism of your two cs reps and the manager I spoke with, as well as that your product did not meet the standards of the product in your picturePlease contact me via email, so that I can attach pictures of the physical issues I have outlined aboveI do hope that this email helps you address some serious issues with your company - your employees and quality control specificallyThank you for your time and anticipated attention to the above mattersSincerely, Customers Name] To make matters worse, since there is no review section on The [redacted] Galleries website, I went to an independent review site, posted my comment above and requested that I be commented by the companyRather than respond, they created a fake comment below my review pretending to be me, using my user name, talking about drowning puppies and giving away children because they are ugly, only to respond immediately saying what a horrible person I am for say that (which I did not even post)They are a horrible company, as all the reviews on [redacted] show and they are giving your parent company a horrible name as wellI would hope, at the least, you look thoroughly into what is going on at your [redacted] Illinois facility and correct the issues
The Revdex.com is full of it! they cannot possibly have a A+ ratingAfter ordering my products and waiting the 7-business days for my package to arrive (not sure why it takes this long as I am one state away) I emailed them asking for a tracking number or a way to see where the package wasTwo days go by and no word from themI called into their "service" center after 30mins of holding got someone who told me that my package was to small and light to have a tracking number and that I should wait a few more days to get the packageI have shipped LOTS of things big and small and have always gotten a way to track the packageI mean you can track a pizza delivery for goodness sakeAfter mentioning to the guy at the help center that the Revdex.com had a 93% Negative review on them he tried to end the conversation at which point I asked him his name and a way to get a hold of him again in case I had other questionsI have no idea if what he gave me is true or not until I call backEven if I am lucky enough to get what I paid for I will never shop here againVery shady business practices
For Christmas I decided to purchase collectables for my girlsFirst of all they come inside square stirofoam type boxes and is barely taped all the way around to even secure itThen of course the failing [redacted] tries to shove it in our tiny mailboxI almost did not open it when I went to wrap it but I heard that voice ! So thank God I did bc it was the [redacted] music collectable and the Eggshell was all twisted and did not fit when it closedThat was easy I sent it back return receipt with CREDIT MY ACCOUNT DAMAGED in large letters and that was itForget trying to talk to anyone OR expect to receive a response to any emails when you inquire Well one of the items I did order was a subscription and I did not know until they charged my in December when I looked on my CU accountOk my bad for not paying attentionMy account says it shipped on the of DecemberIt is January 10th and I have yet to receive the item they charged me for AND once again no response in any emails and the customer service does not understand English and or they dont give a spit ? I called my Credit Union and disputed the charge and will refuse the package IF it ever arrivesAside from the crappy way of service the items are WAY over priced for the quality that is below standardThey make everything look so pretty when you get it, it looks like it had been in someones storage for about yrs !
February 25, New Roman">MsEsther [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Stephen V [redacted] P.OBox Rio Rancho, NM Case # Account # Dear Ms [redacted] : We are in receipt of your notification, dated February 24, 2016, regarding Mr [redacted] ’s complaint We apologize for all of the confusion surrounding Mr [redacted] ’s billingOur records show we received an order for our “Thomas Kinkade Ma [redacted] Spirits Bright Tabletop Centerpiece” via the mail on November 4, We received the first payment for $and another payment for the same amount on December On December 30, we received the returned item and issued a refund for $ Since we have refunded the entire amount that was paid and the item has already been returned, there is no longer a balance on his account Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
November 15, face="Times New Roman">Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] L [redacted] [redacted] [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated November 15, 2016, regarding MsChristie’s complaint Our records indicate we received an order on November 11, for the ‘Beach Treasures’ personal checks in Ms [redacted] ’s name for our “buy one box, get one free” offerThe total for the boxes of checks is $plus $shipping and servicesWe are sorry for the confusion, but while the offer did lower the price on the checks, the offer does not include lowering the shipping costsOur website and all maorder forms inform the client that this charge will be added Since this is Ms [redacted] ’s first order with us, and in the interest of keeping good-client relations, we have given a one-time courtesy credit to cover the shipping costs If Ms [redacted] has any further questions, she can contact us directly; our toll free number is 866-551-8965; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
November 14, Ms [redacted] Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: Mr [redacted] LN [redacted] , MO ***-Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your letter, dated November 14, regarding Mr [redacted] ’s complaint We are deeply sorry for Mr [redacted] ’s disappointment and frustration with our companyIt is not our standard protocol to state whether a product is “in-stock” or –“out of stock” however the express ship option on the product page indicates whether we have it in inventory for immediate shipmentThe decanter sets are brand new for us and we are awaiting inventory at this timeI understand that Mr [redacted] spoke with a customer service supervisor who upgraded his shipping method to standard overnight for no additional chargeI will also take the extra step to compensate his entire shipping cost, lowering his overall bill by $ I have confirmed with the senior marketing manager that we will receive this product on 12/7/2016; therefore Mr [redacted] can anticipate the set to be delivered no later than 12/10/If Mr [redacted] needs anything else, we encourage her to contact us personally at the number belowThank you for bringing this matter to our attention Sincerely, [redacted] Client Services [redacted]
Really feel scamedOrdered the lighter set and the whole deal, I feel was totally misrepresentedI was given the choice to pay in installments or to pay in fullI paid in full and monthes later still no lighter set with displayI called and was assured that my display case was on the waySo now another month I get a letter telling me that I now owe another pymt at what was supposed to be paid in fullI call again and find out that that was not to pay in full but actually for each lighterPlus to ship each the ***So I went to [redacted] sent the lighters back in a pkg CERTIFIED for BECAUSE NOW I REALLY DONT TRUST THEM
June 15, MsEsther [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Tina L*** [redacted] ** [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated June 15, 2016, regarding Ms***’s complaint Our records show on June 6, we received an order from Ms [redacted] for our “Timeless Love” men’s watch, “Our Forever Love” personalized men’s ring and “Our Forever Love” personalized diamond bridal ring setWe apologize for any confusion, but the dates listed in our summary are labeled as an estimated delivery dateMs [redacted] will receive all of her orders by Monday June 20, The watch Ms [redacted] ordered was shipped out June 7, She can use this trac [redacted] number [redacted] on www.***.com/us to keep an eye on it as it will be delivered today, June 15, The “Our Forever Love” diamond bridal set is being shipped today, June 15, 2016, with trac [redacted] number [redacted] and will be delivered Monday, June 20, The men’s ring is currently at our engraver, but is under our Father’s Day guarantee and will have automatic upgraded shipping to arrive by Saturday, June 18, If Ms [redacted] has further questions, she is welcome to contact us directly at 877-903-We are available to assist Monday through Friday between 7:a.mto 6:p.m(CT)Sincerely, [redacted] Client Services
June 27, face="Times New Roman">Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] J [redacted] [redacted] [redacted] [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated June 26, 2016, regarding Ms [redacted] ’ complaint Our records show, per Ms [redacted] ’ request, we have coded her mother’s account so that future mailings are not printed Please be advised that some mailings have already been printed and we are unable to intercept them However, the mailings should stop within 8-weeks from the date she was removed from our mailing list If Ms [redacted] has any further questions, she can contact us directly; our toll free number is [redacted] ; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
Initial Business Response / [redacted] (1000, 5, 2014/05/21) */ May 21, [redacted] We are in receipt of your e-mail, dated May 12, 2014, regarding [redacted] complaint We wish to apologize to [redacted] for not being able to get her Mother's Day guaranteed order to her on timeWe also wish to assure you that every effort was made to meet our guarantee; including upgrading the shipment of these orders to Overnight Delivery Unfortunately, at the time she placed her order on-line, [redacted] indicated her shipping address was to be her P.OBox address listed aboveUpon receiving her personalized order from the vendor on Friday, May 9th, and preparing it for shipment, we realized we could not ship via overnight delivery and had to ship her order via [redacted] SmartPostThis method utilizes [redacted] , but only to delivery to the US Postal Service for delivery to the customer, and this method can take 3-business days for deliveryAlthough the order was not delivered on time; the tracking results show [redacted] s order was delivered to her on Wednesday, May 14th @ 2:10pm Because we could not deliver her order on time, we would like to offer [redacted] FREE shipping plus a credit of $27.24, for the inconvenience she experiencedIn addition, as she requested, we have removed the [redacted] method from the order so no further payments will be charged to her account, while she is deciding whether to take us up on the offer If [redacted] does not wish to keep the bracelet she should contact us for return instructions and the billing will be canceledOnce the return is received, she will be issued a refund check for the initial payment that was charged to her [redacted] account Please instruct [redacted] to contact me directly with her decision, and with any other concerns she may have at [redacted] Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted]
December 27, MsEsther [redacted] Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: Mr.Cyde [redacted] Troy, AL 36079-Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your letter, dated December 22, regarding Mr [redacted] complaint We are deeply sorry for any inconvenience that Mr [redacted] has endured with our companyFor the sake of good client relations we will reprint his checks at our cost and indicate his wife’s nameWe ask that he personally call us at 866-551-to make these arrangementsWe have noted his account appropriately so that he will not be charged and the phone fee is waived We look forward to hearing from Mr [redacted] and thank you for bringing this matter to our attention Sincerely, Kelsey [redacted] Client Services [email protected] NMilwaukee Ave, Niles, IL
September 13, 11pt;">MsEsther [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Michelle [redacted] Swann Rd Ransomville, NY Case # Account # Dear Ms [redacted] : We are in receipt of your notification, dated September 9, 2016, regarding Ms***’s complaint Our records show we received an order for two boxes of checks in the “Security Checks” design on August 26, We are very sorry to hear Ms [redacted] received the incorrect shipment and we are willing to reorder her checks, or, she may return them for a full refund I have requested that a pre-paid postage label be sent to Ms [redacted] via U.SMail so that she may return her order at no cost to her If Ms [redacted] has any other questions, or would like to have a replacement sent, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
January 9, Ms [redacted] [redacted] Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: [redacted] Caruna [redacted] , CA [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your letter, dated January 7, regarding Mr [redacted] ’s complaint We are deeply sorry that Mr [redacted] ’s product did not arrive by the original promise date of 12/24/He chose USPS Priority shipping, and although it is typically a reliable service, it appears that the package is lost in shipmentUSPS does not give our company tracking numbers under this ship methodThey only provide package ID numbers and an estimated time of arrival as 1-business daysSince it has been much longer than business days and Mr [redacted] has not yet received his product, I have processed a complete refund that will post on his [redacted] account within 24-hoursI have also mailed him a gift certificate that he may use in the future should he choose Again, we are very sorry for Mr [redacted] ’s poor experienceShould he want to contact us in the future, we ask that he do so at the information belowThank you Sincerely, [redacted] Client Services [redacted]
December 27, 11pt;"> Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] [redacted] Avenue Rosedale, MD [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated December 28, 2016, regarding Ms [redacted] ’s complaint Our records show we received an order for the “Noble Guardian” stein on December 12, while the item was covered by our Christmas GuaranteeWe are sorry that we disappointed Ms [redacted] , but unforeseen circumstances caused an issue in shipping I see the label for Ms [redacted] ’s order was created on December 13, and was ready for pickup by our carrier, but there was a delayWe currently do not know what caused the delay, however, we assure you we are currently investigating the cause of this issueWhen using this trac [redacted] number [redacted] on www.***.com/us you can see her order is on its way and will be delivered on January 4, We realize this is after the promised date and apologize for not being able to fulfill our guaranteeWe have compensated Ms [redacted] and she will receive the compensation back on her card in the next 3-business days (excluding holidays) If Ms [redacted] has any other questions, she can contact us directly; our toll free number is [redacted] ; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
This company is a TOTAL SCAMIt should be fined and closedThey send bills for orders never placed or shipped or received, saying that you must pay or they will run out of the product NEVER give them any business
January 8, Ms [redacted] [redacted] Customer Relations Advocate Revdex.com [redacted] Case [redacted] Dear Ms [redacted] We are in receipt of your notification, dated January 7, 2015, regarding Ms [redacted] complaint Our records show we received an order for the entire “American Replica Pipe Tomahawk Wall Decor Collection” via the Internet Shipments were to be made to the above address and the order was processed accordingly Our records also show we received Ms [redacted] request to cancel her reservation for the “American Replica Pipe Tomahawk Wall Decor Collection” on December 10, According to her request, we canceled the remaining items in this series, and no further shipments will be madeWe do apologize; the day the request to cancel was made, the next issue in the series was sent out which is why her credit card was charged againI have mailed Ms [redacted] a pre-paid return label and she is welcome to return the second issue for a full refund If Ms [redacted] needs additional assistance in the future, please instruct her to contact us directly @ [redacted] ; our hours are Monday through Friday, 7:00am to 6:00pm (CT) Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
July 21, Ms Esther [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Kayla [redacted] 26th Street Cody, WY Case # Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated July 20, 2016, regarding Ms***’s complaint We apologize to Ms [redacted] for the wait in receiving the “Together We’re a Winning Team” [redacted] Precious Moments figurineWhen she contacted us after the 30-day wait period on July 7, 2016, we ordered a replacement and it was shipped out July 12, She can use this trac [redacted] number [redacted] on www.fedex.com/us if she hasn’t received it, however, FedEx shows her package was delivered July 20, at 2:p.m If she has any further questions, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
July 21, face="Times New Roman">Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL [redacted] RE: [redacted] [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated July 20, 2016, regarding Ms***’s complaint We apologize if Ms [redacted] is disappointed with the “Heavenly Blessings Christmas Tree Nativity” collection she purchased from usThis Christmas tree is meant to be a collection and each piece is shipped and charged separately as indicated in the advertisement she used for her orderThe ad also states she can cancel the collection at any time, so I have ordered pre-paid postage labels so she may return each issue for a full refundThe labels should arrive in 7-business days If Ms [redacted] has any further questions, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
The Bradford exchange is a rip off they keep nothing in stock and I ordered an angel as a Christmas present it came broken I called them they said they'd send a new one by February 17th here it is March 10th and still don't have a replacement I called again today and it's being back ordered nowIt won't be here til sometime in April I hope the recipient LOVES this angel bc it was a major pain to get!