December 27,
11pt;">
Ms*** ***
Customer Relations Advocate
Revdex.com
NWabash Avenue, Suite Chicago, IL
RE: *** ***
P.OBox ***
Spokane Valley, WA
Case # ***
Account # ***
Dear Ms***:
We are in receipt of your notification, dated December 23, 2016, regarding Mr*** complaint
Our records show we received an order for the *** *** “Songs of the Season” tabletop tree on December 9, while the item was covered by our Christmas GuaranteeWe are sorry that we disappointed Mr***, but unforeseen circumstances caused an issue in shipping
I see the label for Mr*** order was created on December 13, and was ready for pickup by our carrier, but there was a delayWe currently do not know what caused the delay, however, we assure you we are currently investigating the cause of this issueWhen using this trac*** number *** on www.***.com/us you can see his order is on its way and will be delivered on December 30,
We realize this is after the promised date and apologize for not being able to fulfill our guaranteeWe have compensated Mr*** and he will receive the compensation back on his card in the next 3-business days (excluding holidays)
If Mr*** has any other questions, he can contact us directly; our toll free number is ***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT)
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
*** ***
Client Services
October 7,
face="Times New Roman">Ms*** ***
Customer Relations Advocate
Revdex.com
NWabash Avenue, Suite Chicago, IL
RE: *** P***
** *** *** ***
*** ** ***
Case # ***
Account # ***
Dear Ms***:
We are in receipt of your notification, dated September 6, 2016, regarding Mr*** complaint
We wish to apologize for the confusion surrounding Mr*** order
We received an order for the “*** ** *** ***” baby doll collection via the internet on July 21, in Mr*** name for a price of $+ $s&h for each issue in the collectionI wish to assure you that the web page for the collection http://www.***.com/products/913922_realistic-baby-dolls.html clearly indicates that this a collection to be collected over time and is not a singular dollAs you can see from the attachment (***), this doll can be purchased by itself or as a collection, however, the order we received was from the collection pageAs you can see from the screenshots (Attachments ***2, ***and ***4), and the web page provided, the page states that each issue is $+ $s&h, indicating this is part of a collectionI have also marked each area that indicates these dolls are part of the collection and that there are subsequent shipmentsIt also states:
‡Each issue will be shipped to you for your review, about one every month or two (pending availability), at the same low issue price and charged to the credit card on which your order was placedNo need to order each one separately
There also a link, at the top and the bottom of the web page where clients can read information on how our subscription plans work
We apologize for any confusion this has caused; a manager has attempted to call Mr*** on October and October to help resolve the issueWe received the doll he returned and, unfortunately, it was not coded correctly and a replacement was sent out instead of a refund which continued the billingI have personally canceled the collection so he will no longer receive further shipmentsI have also ordered a pre-paid postage label to be sent out so he can return the recent shipment at no cost to him
In addition, I have issued a full refund for the unwanted doll, however, since Mr*** has canceled the credit card and we can only issue a refund to the card used on the order, the card company will mail him his refund once they receive it
If Mr*** has any further questions, he can contact us directly; our toll free number is *** and our hours are Monday through Friday, 7:a.mto 6:p.m(CT)
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
*** ***
Client Services
March 1, MsEsther *** Assistant Manager Direct Retail Services RevDex.com North Wabash Avenue, Suite Chicago, IL RE: MrChris *** *** *** *** ***
*** ** *** Case # *** Account # *** Dear Ms***: We are in receipt of your e-mail, dated February 28, regarding Mr***’s complaint The original order we received on behalf of Mr*** is dated Friday February 5, The order promptly shipped the following business day, Monday February 8, According to the carrier, the item was in transit between our warehouse in Illinois and the recipient’s location in Louisiana from 2/12-2/As of 2/26, the package is at the post office in Coppell, TX (https://www.***-mi.net/packageID/-***) with no additional movementWe regret that it has yet to be transported to Mr***’s shipping address and therefore we processed a replacement A new ring order is in motion for Mr*** with upgraded shipping so that it arrives as soon as possibleMoreover, we have credited him $for the inconveniences he has endured We do regret Mr***’s poor experience and invite him to call us at the number below for updates regarding his orderThank you for bringing this matter to our attention. Sincerely, *** *** Client Services ###-###-####
Initial Business Response /* (1000, 5, 2014/08/25) */
August 25,
***
***
***
***
***
***
RE: ***
***
***
Cas***
Account ***
Dear ***
We are in receipt of your e-mail, dated August 18, 2014, regarding *** complaint
Our records show that we received an order via the Internet for boxes of Bradford Checks in the "Lightening Strikes" check designOur website requests that all of the ordering and account information be verified before completion of the orderWe processed *** order with the information she provided, it was shipped to her on July 22,
We respectfully disagree with *** that we misprinted her orderOur website has recently been updated to make it easier for customers to place orders and enter their personal and account informationWe have several safeguards in place to ensure the customer is entering the correct information, in each of the "fields" for account information; and all numbers across the bottom of her checkWe assure you had the account number not "matched" in any of the previous "fields" where she entered her account information; she would have received an "alert" informing her of the "field" with the incorrect or inconsistent informationPlease see the attached for an illustration showing that the fields must "match" previous entries.....on Page
In addition, all information entered "by the customer" is "electronically" transferred directly to our check printerThe order is not reviewed, changed, or monitored for errors by any humanAs stated above, the order was processed with the information provided by ***, and for this reason we cannot arrange for a rerun of her checks
In the interest of good client relations, we did offer to process a new order, with the corrections, for the same low pricing as her original orderOur records show *** did not accept our offer at the time she contacted usIf she changes her mind, she should contact us immediately at our toll-free number;***
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
***
We ordered a ring for our daughter Afterward, I happened upon all the negative reviews of Bradford Exchange, and really became concerned, wishing I had researched prior to ordering However, her ring arrived very timely, and was just as beautiful as the photo So, I wanted to post this positive review about this business Thank you
Initial Business Response /* (1000, 5, 2014/07/28) */
July 28,
***
RE:
***
Case ***
Account ***
Dear ***
We are in receipt of your e-mail, dated July 18, 2014, regarding *** complaint
We are very sorry but our records do not match some of the statements made by *** regarding her order for the "Personalized Hershey Kisses for My Granddaughter Music Box." Our records show that we received an order via the Internet for the above music box and a "Personalized Daughter, I Love You Diamond Necklace" on April 25,
Both orders were shipped to *** MAaddress as indicated on the order that was transmitted to us and to our vendor from our websiteTracking results show the necklace was shipped via Federal Express Overnight Delivery to that address, and was delivered on May 9, @ 1:10pmThe music box was shipped on May 16, but still shows it is "out for delivery." Please note that we have already requested a replacement for this "lost" shipment
Our records further show that we did not receive an address update until May 27, 2014, from the Automated Address Update program we purchase through the United States Postal ServiceWe have no record of receiving an address update from *** as she stated in her complaintRegardless, because the update was received days after her orders were transmitted to our vendor for personalization, the delivery address could not be changed
*** we are extremely disappointed that *** did not receive one of her orders on time for Mother's Day, and as stated above we have already requested a replacement for the "lost" shipment of the music boxIn addition, as she requested *** will be credited for the purchase price of the music box, in the amount of $(she has already been refunded for the shipping fee of $12.99)
We wish to inform you and *** that we are expecting our allotment of the music box in mid-late September and she should expect delivery by early OctoberAnd, as stated above, it will be sent to her free of chargeWe sincerely apologize for the delay and appreciate *** patience
Lastly, because personalized orders are handled differently and shipped directly from our vendor, under circumstances (non-holidays) delivery of personalized orders should be expected within 4-weeks; allowing business days to complete the personalization process, and business days for delivery once shipment is madeAs a result, the "expected ship date" changed daily in anticipation of completing the personalization
Again, we apologize for the delay, for the misinformation *** received from our website regarding the shipping of her order, and for any inconvenience this may have caused for herIf *** has any further concerns, she should contact us directly at ***
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
***
Complaint: ***
I am rejecting this response because:
The Information supplied is all wrong, by the time I returned the three pieces of the collection on 6/6/16, I already had paid $on 3/16/by Check #***; $on 4/15/by Check #*** and $on 5/11/by Check #*** or a total of $146.94. The check they mailed me for $was not lost, I returned it marked VOID because I was expecting $not $9.99. Someone received that check because my mail did not return to me.
They sent me a check in the amount of $136.95. It took days and three letters showing them that they were not supposed to deduct the $because I returned the Original check which was not CASHED and so marked VOID all over it with an explanation as to why I was not accepting it, and that I was expecting for them to send the $they wrongfully deducted from the whole amount I paid. For the two first letters I sent them on Priority Mail which each cost $and each of the three letters I mailed to Bradford Exchange contained copy of all three checks, copy of the return receipts including the rejection of the last shipment for which I didn't paid the $because it did not returned it, I refused the shipment, so I felt that I shouldn't accept a partial payment of the refund I was expecting.
Today I received a check in the amount of $and it still saying the wrong reason for which they are sending it to me, though this time I took it to the bank, however, I still as*** for them to refund me the cost of the three mailing they forced me to make.
Sincerely,
Nury ***
Initial Business Response /* (1000, 5, 2015/07/07) */
July 7,
Ms***
Assistant Manager
Direct Retail Services
Revdex.com
NWabash Ave., Suite
Chicago, IL
RE: Ms.***
***
Case #
***
Dear Ms***
We are in receipt of your email, dated July 3, 2015, regarding Ms.***'s complaint
We would be more than happy to assist Ms.*** in returning her collectible and provide pre-paid shipping labels for a full refund, however, we are unable to locate an account with the same name and address on the original complaintWe kindly request additional information from Ms.*** including her full billing address or any other details about the package she received so that we can investigate the matter immediately
Please contact us if we may be of further assistanceOur toll free number is 877-903-1696; our hours are 7:a.mto 6:p.m., Monday through FridayFor the best service we encourage you to call Tuesday through Friday between 8:a.mto 12:p.mand 2:p.mto 5:p.m(CT)
Sincerely,
***
Client Services
January 14,
face="Times New Roman">MsEsther ***
Customer Relations Advocate
Revdex.com
NWabash Avenue, Suite Chicago, IL
RE: Steven ***
60th StNW
Bradenton, FL
Case # Account # ***
Dear Ms***:
We are in receipt of your notification, dated January 10, 2016, regarding Mr***’s complaint
Our records show we received an order for the entire “Diamonesk Princess Bridal Ring Set” via the InternetThis bridal set was under our Christmas Guarantee and set for delivery no later than December 24, Unfortunately we were unable to fulfill this guarantee on Mr***’s order and for this we deeply apologize for the inconvenience it has caused him
Our records show Mr*** spoke with a Community Support Specialist through our *** page on January 10, and she has already refunded a total of $to his credit card covering the shipping and 10% off of the total price of the ringOn January 13, he also was sent an e-mail from a customer service representative advising him of this discount
If Mr*** needs additional assistance in the future, please instruct him to contact us directly at 800-772-4277; our hours are Monday through Friday, 7:00am to 6:00pm (CT)
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
Tofer ***
Client Services
Ordered a pocketbook for a christmas gift,at the end of NovemberReceived confirmation that it would be delivered before ChristmasDecember 21st received a letter saying the item has been Exhausted(days before Christmas)Not able to get the gift
I ordered a doll for my granddaughter November 29th, for a Christmas presentInstead a ceramic piece with *** on it was sentWhen I contacted the company on December 12th about the mistake their main concern was how they could get their item backThey said that the doll I had ordered was on back order and they did not know when it would become available againThey were not willing to send out a replacement itemInstead they said they would refund that order, but in order to get a replacement item I would have to pay an installment on the replacement item I orderedSo I went to the website(*** *** ***) and found another lifelike doll to orderThe website claimed several dolls were guaranteed to arrive by ChristmasI placed my order and was assured that the doll would arrive by the 16th or Monday the 19th at the latestOn Monday when no doll arrived I called the company and was told that USPS doesn't give out tracking numbersWhen I called on Tuesday the 20th I was told if the item didn't arrive by Wednesday at 3:a new item would be expedited to be received withing daysWhen I called on Wednesday at 3:00, I was told that I could get a refund and order yet another replacement itemI finally lost my patience and told the customer service rep that if the item didn't arrive by Christmas I would call back and get my item refunded and order from another companyI had a very disappointed year old granddaughter still praying that her doll would arrive before she had to go back homeWe waited until December 31st when we finally decided to get online and order another *** *** doll from a different companyThe other company has good reviews, so I am hoping this doll finally arrives! Bradford Exchange is closed today, so I am still waiting to hear if my money will be refunded
February 26,
face="Times New Roman">Ms*** ***
Customer Relations Advocate
Revdex.com
*** ** *** *** *** ***
*** ** ***
*** *** ***
*** ** *** *** *** **
*** *** *** ***
*** * ***
*** * ***
Dear Ms***
We are in receipt of your notification, dated February 26, 2016, regarding Mr*** complaint
We were sorry to learn that Mr*** no longer wishes for us to advise him of new products issued by The Bradford ExchangeWe do apologize for the confusion; even though previous representatives took him off of some mailing lists, they did not take him off of all of themAs he requested, his account has been correctly coded to prohibit future mailingsHowever, mailings are prepared in advance, and it is possible that a few notifications will still reach himAlthough he will no longer be an active customer of The Bradford Exchange, we would like to express our appreciation for his previous patronage.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future
Sincerely,
*** ***
Client Services
I ordered something from them for the first time everThe advertisement offered the item for $So I purchased it, received it on time, the item was what I expected so I was happyThen a few weeks later I see my *** account was billed $by BradfordAfter almost an hour of being routed to different people and being placed on hold I discover that what I was actually buying was a subscription with a new item being sent to me every monthI was told I could return each item I received for full refundAfter a fairly heated discussion I was told that I could cancel my subscription but that the next item had already shippedWhen I asked them to send me a prepaid ship label they said that one was included with the itemWRONG, No LabelNow I am spending another bunch of time trying to get a labelNever again do I do business with these crooks
I ordered the *** and *** twin dolls for my daughter for Christmas on November 18th I was notified via email it shipped on 11/21, but the tracking information kept coming up "Not found." I contacted customer service about two weeks later and was assured it would arrive within thirty days from the shipping date, in time for ChristmasWhen the days hit, I called customer service and was told my order was "lost" and all they could do was cancel it, have me REPURCHASE the items and they would arrive before the first of the yearAfter looking at their *** page, there are a NUMBER of customers who have had this exact same experience this holiday season Again, I ordered this in NOVEMBER I was getting email notifications as late as December telling me I could still order and receive my item by Christmas Yet, they lost my order from November?
This company should be ashamed of itself They're quick to take your money, but you'll never see your item by the promised date
January 22,
New Roman">MsEsther ***
Customer Relations Advocate
Revdex.com
NWabash Avenue, Suite Chicago, IL
RE: Christina ***
Rider Drive
Beckley, WV
Case # Account # ***
Dear Ms***:
We are in receipt of your notification, dated January 21, 2016, regarding Ms***’s complaint
Our records show that we received an internet order for two of our “Protection & Strength for my Son” braceletsWe had shipped both bracelets to Ms*** on December 3, 2015, in plenty of time for her to receive before ChristmasShe contacted us December 31, and she explained she did not receive the braceletsThe representative she spoke with coded them as lost in outbound mail and sent out replacement bracelets to the same address the previous ones were shipped to, which is the same as the one provided by Ms*** above
We did charge Ms*** when the bracelets shipped the first time, as we always charge the first payment when an item ships out to the clientOur website did say the item was guaranteed to arrive by December 24, 2015, however, it did not say the client won’t be charged if it does not arrive in timeWe shipped the bracelets on time and once it is with the carrier, what happens to the package is out of our hands and not normally our responsibility
We sincerely apologize the bracelets were lost in shipment, and, in the interest of keeping good client relations, I have liquidated the remaining balance of $for the two bracelets so she has received a 50% discount on the total of her order
If Ms*** has any other questions, she can contact us directly at 866-285-2334; our hours are Monday through Friday, 7:a.mto 6:p.m(CT)
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
Tofer ***
Client Services
Ordered an expensive item, ONLY because it said "guaranteed Christmas delivery" and not only did it never show up, there is no legitimate email to communicate with them, the tracking number they furnished was bogus, and no response from them trying to cancel my order and get my money backHad I come here first, I NEVER would have ordered from them! Shoddy business practices, literally HUNDREDS of complaints, non-exsistant customer service, and an utter disregard for the customerThey should be put out of businessI wish there was a monetary fine systemThey'd be broke! DO NOT EVER ORDER ANYTHING FROM THEM NO MATTER HOW NICE IT LOOKS! You'll be sorry
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11189987, and find that this resolution is satisfactory to meThe address which needs to be added to the checks is
Fremont Bank*** *** ***
*** ** ***
Will you please forward this to the appropriate parties at the Bradford Exchange
Sincerely,
Alan ***
October 10, Ms*** *** Assistant Manager Direct Retail Services Revdex.com NWabash Avenue, Suite Chicago, IL RE: *** *** Case #: *** *** *** Ct. Account #: *** Troy, OH ***-1618 Dear Ms***, We are in receipt of your letter dating October 10, regarding Ms*** complaint We apologize for any inconvenience that Ms*** endured while ordering checksPer her request, the order has been canceled and a refund check will be mailed to her this week for the total of $ We appreciate you bringing this matter to our attention and should Ms*** need any further assistance, we ask that she contacts us at the phone number listed below Sincerely, *** *** Client Services ***
January 5,
face="Times New Roman">Ms* *** ***
Customer Relations Advocate
Revdex.com
*** ** *** *** *** ***
*** ** ***
RE: Ms*** ***
*** *** ***
*** ** ***
Case * ***
Account # ***
Dear Ms***
We are in receipt of your notification, dated December 28, 2015, regarding Ms*** complaint
Our records show we received an order from Ms*** for the “Together in Love Personalized Diamond Ring,” to be shipped to her at the above address. Her order was shipped on December 17, 2015, and although delivery is usually made within 7-business days, it has been our experience that USPS can take up to days to deliver our merchandise to our clients
Since this was a Christmas Guaranteed item and should have been delivered no later than December 24, 2015, we are considering this shipment lost. We sincerely apologize for this rare occurrence and we will certainly make things rightPlease be assured that we will replace any shipment that is lost, or refund it in fullThis action is in accordance with our guarantee of safe delivery, and in the interest of good client relations
I have issued Ms*** a full refund and she will receive it on her PayPal account within the next 3-business daysShould she decide she wants the ring, she can contact us directly at *** to place the new order for 50% off of the total cost; our hours are Monday through Friday, 7:00am to 6:00pm (CT)I have noted the account to apply the discount if she calls in the order
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future
Sincerely,
*** ***
Client Services
Tell us why here
January 5, Ms*** *** Assistant Manager Direct Retail Services RevDex.com *** ** *** *** *** ***
*** ** *** RE: *** *** ** *** *** ***
*** ** ***
Case # *** Account # *** Dear Ms*** We are in receipt of your e-mail, dated January 2, regarding Mr*** complaint We are deeply sorry that Mr*** has not had a great experience with us so far, moreover, we regret that he spoke with a customer service representative who spoke brashlyWe welcome any new client, however, we do perform credit reviews upon all new ordersWhen Mr*** initial order came through for item #0113763001, his bank declined the usage, reiterating to us to “not honor” any chargesAs part of our credit processes, the order was automatically cancelled by our credit department without notifying Mr***We apologize for the bank error on the first order, but fortunately his second order did pass credit review and was honored by his bankThe item was shipped on 1/4/and he will receive it 1/7/The *** tracking # for his order is: *** We hope that Mr*** accepts our apologies for the situation and hope he understands we can only perform what the bank authorizesIf he wishes to return the Tote we are happy to assist him in that process and invite him to contact us at the number belowShould Mr*** need anything whatsoever, we are more than happy to helpThank you Sincerely, *** *** Client Services ***
December 27,
11pt;">
Ms*** ***
Customer Relations Advocate
Revdex.com
NWabash Avenue, Suite Chicago, IL
RE: *** ***
P.OBox ***
Spokane Valley, WA
Case # ***
Account # ***
Dear Ms***:
We are in receipt of your notification, dated December 23, 2016, regarding Mr*** complaint
Our records show we received an order for the *** *** “Songs of the Season” tabletop tree on December 9, while the item was covered by our Christmas GuaranteeWe are sorry that we disappointed Mr***, but unforeseen circumstances caused an issue in shipping
I see the label for Mr*** order was created on December 13, and was ready for pickup by our carrier, but there was a delayWe currently do not know what caused the delay, however, we assure you we are currently investigating the cause of this issueWhen using this trac*** number *** on www.***.com/us you can see his order is on its way and will be delivered on December 30,
We realize this is after the promised date and apologize for not being able to fulfill our guaranteeWe have compensated Mr*** and he will receive the compensation back on his card in the next 3-business days (excluding holidays)
If Mr*** has any other questions, he can contact us directly; our toll free number is ***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT)
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
*** ***
Client Services
October 7,
face="Times New Roman">Ms*** ***
Customer Relations Advocate
Revdex.com
NWabash Avenue, Suite Chicago, IL
RE: *** P***
** *** *** ***
*** ** ***
Case # ***
Account # ***
Dear Ms***:
We are in receipt of your notification, dated September 6, 2016, regarding Mr*** complaint
We wish to apologize for the confusion surrounding Mr*** order
We received an order for the “*** ** *** ***” baby doll collection via the internet on July 21, in Mr*** name for a price of $+ $s&h for each issue in the collectionI wish to assure you that the web page for the collection http://www.***.com/products/913922_realistic-baby-dolls.html clearly indicates that this a collection to be collected over time and is not a singular dollAs you can see from the attachment (***), this doll can be purchased by itself or as a collection, however, the order we received was from the collection pageAs you can see from the screenshots (Attachments ***2, ***and ***4), and the web page provided, the page states that each issue is $+ $s&h, indicating this is part of a collectionI have also marked each area that indicates these dolls are part of the collection and that there are subsequent shipmentsIt also states:
‡Each issue will be shipped to you for your review, about one every month or two (pending availability), at the same low issue price and charged to the credit card on which your order was placedNo need to order each one separately
There also a link, at the top and the bottom of the web page where clients can read information on how our subscription plans work
We apologize for any confusion this has caused; a manager has attempted to call Mr*** on October and October to help resolve the issueWe received the doll he returned and, unfortunately, it was not coded correctly and a replacement was sent out instead of a refund which continued the billingI have personally canceled the collection so he will no longer receive further shipmentsI have also ordered a pre-paid postage label to be sent out so he can return the recent shipment at no cost to him
In addition, I have issued a full refund for the unwanted doll, however, since Mr*** has canceled the credit card and we can only issue a refund to the card used on the order, the card company will mail him his refund once they receive it
If Mr*** has any further questions, he can contact us directly; our toll free number is *** and our hours are Monday through Friday, 7:a.mto 6:p.m(CT)
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
*** ***
Client Services
March 1, MsEsther *** Assistant Manager Direct Retail Services RevDex.com North Wabash Avenue, Suite Chicago, IL RE: MrChris *** *** *** *** ***
*** ** *** Case # *** Account # *** Dear Ms***: We are in receipt of your e-mail, dated February 28, regarding Mr***’s complaint The original order we received on behalf of Mr*** is dated Friday February 5, The order promptly shipped the following business day, Monday February 8, According to the carrier, the item was in transit between our warehouse in Illinois and the recipient’s location in Louisiana from 2/12-2/As of 2/26, the package is at the post office in Coppell, TX (https://www.***-mi.net/packageID/-***) with no additional movementWe regret that it has yet to be transported to Mr***’s shipping address and therefore we processed a replacement A new ring order is in motion for Mr*** with upgraded shipping so that it arrives as soon as possibleMoreover, we have credited him $for the inconveniences he has endured We do regret Mr***’s poor experience and invite him to call us at the number below for updates regarding his orderThank you for bringing this matter to our attention. Sincerely, *** *** Client Services ###-###-####
Initial Business Response /* (1000, 5, 2014/08/25) */
August 25,
***
***
***
***
***
***
RE: ***
***
***
Cas***
Account ***
Dear ***
We are in receipt of your e-mail, dated August 18, 2014, regarding *** complaint
Our records show that we received an order via the Internet for boxes of Bradford Checks in the "Lightening Strikes" check designOur website requests that all of the ordering and account information be verified before completion of the orderWe processed *** order with the information she provided, it was shipped to her on July 22,
We respectfully disagree with *** that we misprinted her orderOur website has recently been updated to make it easier for customers to place orders and enter their personal and account informationWe have several safeguards in place to ensure the customer is entering the correct information, in each of the "fields" for account information; and all numbers across the bottom of her checkWe assure you had the account number not "matched" in any of the previous "fields" where she entered her account information; she would have received an "alert" informing her of the "field" with the incorrect or inconsistent informationPlease see the attached for an illustration showing that the fields must "match" previous entries.....on Page
In addition, all information entered "by the customer" is "electronically" transferred directly to our check printerThe order is not reviewed, changed, or monitored for errors by any humanAs stated above, the order was processed with the information provided by ***, and for this reason we cannot arrange for a rerun of her checks
In the interest of good client relations, we did offer to process a new order, with the corrections, for the same low pricing as her original orderOur records show *** did not accept our offer at the time she contacted usIf she changes her mind, she should contact us immediately at our toll-free number;***
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
***
We ordered a ring for our daughter Afterward, I happened upon all the negative reviews of Bradford Exchange, and really became concerned, wishing I had researched prior to ordering However, her ring arrived very timely, and was just as beautiful as the photo So, I wanted to post this positive review about this business Thank you
Initial Business Response /* (1000, 5, 2014/07/28) */
July 28,
***
RE:
***
Case ***
Account ***
Dear ***
We are in receipt of your e-mail, dated July 18, 2014, regarding *** complaint
We are very sorry but our records do not match some of the statements made by *** regarding her order for the "Personalized Hershey Kisses for My Granddaughter Music Box." Our records show that we received an order via the Internet for the above music box and a "Personalized Daughter, I Love You Diamond Necklace" on April 25,
Both orders were shipped to *** MAaddress as indicated on the order that was transmitted to us and to our vendor from our websiteTracking results show the necklace was shipped via Federal Express Overnight Delivery to that address, and was delivered on May 9, @ 1:10pmThe music box was shipped on May 16, but still shows it is "out for delivery." Please note that we have already requested a replacement for this "lost" shipment
Our records further show that we did not receive an address update until May 27, 2014, from the Automated Address Update program we purchase through the United States Postal ServiceWe have no record of receiving an address update from *** as she stated in her complaintRegardless, because the update was received days after her orders were transmitted to our vendor for personalization, the delivery address could not be changed
*** we are extremely disappointed that *** did not receive one of her orders on time for Mother's Day, and as stated above we have already requested a replacement for the "lost" shipment of the music boxIn addition, as she requested *** will be credited for the purchase price of the music box, in the amount of $(she has already been refunded for the shipping fee of $12.99)
We wish to inform you and *** that we are expecting our allotment of the music box in mid-late September and she should expect delivery by early OctoberAnd, as stated above, it will be sent to her free of chargeWe sincerely apologize for the delay and appreciate *** patience
Lastly, because personalized orders are handled differently and shipped directly from our vendor, under circumstances (non-holidays) delivery of personalized orders should be expected within 4-weeks; allowing business days to complete the personalization process, and business days for delivery once shipment is madeAs a result, the "expected ship date" changed daily in anticipation of completing the personalization
Again, we apologize for the delay, for the misinformation *** received from our website regarding the shipping of her order, and for any inconvenience this may have caused for herIf *** has any further concerns, she should contact us directly at ***
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
***
Complaint: ***
I am rejecting this response because:
The Information supplied is all wrong, by the time I returned the three pieces of the collection on 6/6/16, I already had paid $on 3/16/by Check #***; $on 4/15/by Check #*** and $on 5/11/by Check #*** or a total of $146.94. The check they mailed me for $was not lost, I returned it marked VOID because I was expecting $not $9.99. Someone received that check because my mail did not return to me.
They sent me a check in the amount of $136.95. It took days and three letters showing them that they were not supposed to deduct the $because I returned the Original check which was not CASHED and so marked VOID all over it with an explanation as to why I was not accepting it, and that I was expecting for them to send the $they wrongfully deducted from the whole amount I paid. For the two first letters I sent them on Priority Mail which each cost $and each of the three letters I mailed to Bradford Exchange contained copy of all three checks, copy of the return receipts including the rejection of the last shipment for which I didn't paid the $because it did not returned it, I refused the shipment, so I felt that I shouldn't accept a partial payment of the refund I was expecting.
Today I received a check in the amount of $and it still saying the wrong reason for which they are sending it to me, though this time I took it to the bank, however, I still as*** for them to refund me the cost of the three mailing they forced me to make.
Sincerely,
Nury ***
Initial Business Response /* (1000, 5, 2015/07/07) */
July 7,
Ms***
Assistant Manager
Direct Retail Services
Revdex.com
NWabash Ave., Suite
Chicago, IL
RE: Ms.***
***
Case #
***
Dear Ms***
We are in receipt of your email, dated July 3, 2015, regarding Ms.***'s complaint
We would be more than happy to assist Ms.*** in returning her collectible and provide pre-paid shipping labels for a full refund, however, we are unable to locate an account with the same name and address on the original complaintWe kindly request additional information from Ms.*** including her full billing address or any other details about the package she received so that we can investigate the matter immediately
Please contact us if we may be of further assistanceOur toll free number is 877-903-1696; our hours are 7:a.mto 6:p.m., Monday through FridayFor the best service we encourage you to call Tuesday through Friday between 8:a.mto 12:p.mand 2:p.mto 5:p.m(CT)
Sincerely,
***
Client Services
January 14,
face="Times New Roman">MsEsther ***
Customer Relations Advocate
Revdex.com
NWabash Avenue, Suite Chicago, IL
RE: Steven ***
60th StNW
Bradenton, FL
Case # Account # ***
Dear Ms***:
We are in receipt of your notification, dated January 10, 2016, regarding Mr***’s complaint
Our records show we received an order for the entire “Diamonesk Princess Bridal Ring Set” via the InternetThis bridal set was under our Christmas Guarantee and set for delivery no later than December 24, Unfortunately we were unable to fulfill this guarantee on Mr***’s order and for this we deeply apologize for the inconvenience it has caused him
Our records show Mr*** spoke with a Community Support Specialist through our *** page on January 10, and she has already refunded a total of $to his credit card covering the shipping and 10% off of the total price of the ringOn January 13, he also was sent an e-mail from a customer service representative advising him of this discount
If Mr*** needs additional assistance in the future, please instruct him to contact us directly at 800-772-4277; our hours are Monday through Friday, 7:00am to 6:00pm (CT)
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
Tofer ***
Client Services
Ordered a pocketbook for a christmas gift,at the end of NovemberReceived confirmation that it would be delivered before ChristmasDecember 21st received a letter saying the item has been Exhausted(days before Christmas)Not able to get the gift
I ordered a doll for my granddaughter November 29th, for a Christmas presentInstead a ceramic piece with *** on it was sentWhen I contacted the company on December 12th about the mistake their main concern was how they could get their item backThey said that the doll I had ordered was on back order and they did not know when it would become available againThey were not willing to send out a replacement itemInstead they said they would refund that order, but in order to get a replacement item I would have to pay an installment on the replacement item I orderedSo I went to the website(*** *** ***) and found another lifelike doll to orderThe website claimed several dolls were guaranteed to arrive by ChristmasI placed my order and was assured that the doll would arrive by the 16th or Monday the 19th at the latestOn Monday when no doll arrived I called the company and was told that USPS doesn't give out tracking numbersWhen I called on Tuesday the 20th I was told if the item didn't arrive by Wednesday at 3:a new item would be expedited to be received withing daysWhen I called on Wednesday at 3:00, I was told that I could get a refund and order yet another replacement itemI finally lost my patience and told the customer service rep that if the item didn't arrive by Christmas I would call back and get my item refunded and order from another companyI had a very disappointed year old granddaughter still praying that her doll would arrive before she had to go back homeWe waited until December 31st when we finally decided to get online and order another *** *** doll from a different companyThe other company has good reviews, so I am hoping this doll finally arrives! Bradford Exchange is closed today, so I am still waiting to hear if my money will be refunded
February 26,
face="Times New Roman">Ms*** ***
Customer Relations Advocate
Revdex.com
*** ** *** *** *** ***
*** ** ***
*** *** ***
*** ** *** *** *** **
*** *** *** ***
*** * ***
*** * ***
Dear Ms***
We are in receipt of your notification, dated February 26, 2016, regarding Mr*** complaint
We were sorry to learn that Mr*** no longer wishes for us to advise him of new products issued by The Bradford ExchangeWe do apologize for the confusion; even though previous representatives took him off of some mailing lists, they did not take him off of all of themAs he requested, his account has been correctly coded to prohibit future mailingsHowever, mailings are prepared in advance, and it is possible that a few notifications will still reach himAlthough he will no longer be an active customer of The Bradford Exchange, we would like to express our appreciation for his previous patronage.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future
Sincerely,
*** ***
Client Services
I ordered something from them for the first time everThe advertisement offered the item for $So I purchased it, received it on time, the item was what I expected so I was happyThen a few weeks later I see my *** account was billed $by BradfordAfter almost an hour of being routed to different people and being placed on hold I discover that what I was actually buying was a subscription with a new item being sent to me every monthI was told I could return each item I received for full refundAfter a fairly heated discussion I was told that I could cancel my subscription but that the next item had already shippedWhen I asked them to send me a prepaid ship label they said that one was included with the itemWRONG, No LabelNow I am spending another bunch of time trying to get a labelNever again do I do business with these crooks
I ordered the *** and *** twin dolls for my daughter for Christmas on November 18th I was notified via email it shipped on 11/21, but the tracking information kept coming up "Not found." I contacted customer service about two weeks later and was assured it would arrive within thirty days from the shipping date, in time for ChristmasWhen the days hit, I called customer service and was told my order was "lost" and all they could do was cancel it, have me REPURCHASE the items and they would arrive before the first of the yearAfter looking at their *** page, there are a NUMBER of customers who have had this exact same experience this holiday season Again, I ordered this in NOVEMBER I was getting email notifications as late as December telling me I could still order and receive my item by Christmas Yet, they lost my order from November?
This company should be ashamed of itself They're quick to take your money, but you'll never see your item by the promised date
January 22,
New Roman">MsEsther ***
Customer Relations Advocate
Revdex.com
NWabash Avenue, Suite Chicago, IL
RE: Christina ***
Rider Drive
Beckley, WV
Case # Account # ***
Dear Ms***:
We are in receipt of your notification, dated January 21, 2016, regarding Ms***’s complaint
Our records show that we received an internet order for two of our “Protection & Strength for my Son” braceletsWe had shipped both bracelets to Ms*** on December 3, 2015, in plenty of time for her to receive before ChristmasShe contacted us December 31, and she explained she did not receive the braceletsThe representative she spoke with coded them as lost in outbound mail and sent out replacement bracelets to the same address the previous ones were shipped to, which is the same as the one provided by Ms*** above
We did charge Ms*** when the bracelets shipped the first time, as we always charge the first payment when an item ships out to the clientOur website did say the item was guaranteed to arrive by December 24, 2015, however, it did not say the client won’t be charged if it does not arrive in timeWe shipped the bracelets on time and once it is with the carrier, what happens to the package is out of our hands and not normally our responsibility
We sincerely apologize the bracelets were lost in shipment, and, in the interest of keeping good client relations, I have liquidated the remaining balance of $for the two bracelets so she has received a 50% discount on the total of her order
If Ms*** has any other questions, she can contact us directly at 866-285-2334; our hours are Monday through Friday, 7:a.mto 6:p.m(CT)
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
Tofer ***
Client Services
Ordered an expensive item, ONLY because it said "guaranteed Christmas delivery" and not only did it never show up, there is no legitimate email to communicate with them, the tracking number they furnished was bogus, and no response from them trying to cancel my order and get my money backHad I come here first, I NEVER would have ordered from them! Shoddy business practices, literally HUNDREDS of complaints, non-exsistant customer service, and an utter disregard for the customerThey should be put out of businessI wish there was a monetary fine systemThey'd be broke! DO NOT EVER ORDER ANYTHING FROM THEM NO MATTER HOW NICE IT LOOKS! You'll be sorry
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11189987, and find that this resolution is satisfactory to meThe address which needs to be added to the checks is
Fremont Bank*** *** ***
*** ** ***
Will you please forward this to the appropriate parties at the Bradford Exchange
Sincerely,
Alan ***
October 10, Ms*** *** Assistant Manager Direct Retail Services Revdex.com NWabash Avenue, Suite Chicago, IL RE: *** *** Case #: *** *** *** Ct. Account #: *** Troy, OH ***-1618 Dear Ms***, We are in receipt of your letter dating October 10, regarding Ms*** complaint We apologize for any inconvenience that Ms*** endured while ordering checksPer her request, the order has been canceled and a refund check will be mailed to her this week for the total of $ We appreciate you bringing this matter to our attention and should Ms*** need any further assistance, we ask that she contacts us at the phone number listed below Sincerely, *** *** Client Services ***
January 5,
face="Times New Roman">Ms* *** ***
Customer Relations Advocate
Revdex.com
*** ** *** *** *** ***
*** ** ***
RE: Ms*** ***
*** *** ***
*** ** ***
Case * ***
Account # ***
Dear Ms***
We are in receipt of your notification, dated December 28, 2015, regarding Ms*** complaint
Our records show we received an order from Ms*** for the “Together in Love Personalized Diamond Ring,” to be shipped to her at the above address. Her order was shipped on December 17, 2015, and although delivery is usually made within 7-business days, it has been our experience that USPS can take up to days to deliver our merchandise to our clients
Since this was a Christmas Guaranteed item and should have been delivered no later than December 24, 2015, we are considering this shipment lost. We sincerely apologize for this rare occurrence and we will certainly make things rightPlease be assured that we will replace any shipment that is lost, or refund it in fullThis action is in accordance with our guarantee of safe delivery, and in the interest of good client relations
I have issued Ms*** a full refund and she will receive it on her PayPal account within the next 3-business daysShould she decide she wants the ring, she can contact us directly at *** to place the new order for 50% off of the total cost; our hours are Monday through Friday, 7:00am to 6:00pm (CT)I have noted the account to apply the discount if she calls in the order
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future
Sincerely,
*** ***
Client Services
Tell us why here
January 5, Ms*** *** Assistant Manager Direct Retail Services RevDex.com *** ** *** *** *** ***
*** ** *** RE: *** *** ** *** *** ***
*** ** ***
Case # *** Account # *** Dear Ms*** We are in receipt of your e-mail, dated January 2, regarding Mr*** complaint We are deeply sorry that Mr*** has not had a great experience with us so far, moreover, we regret that he spoke with a customer service representative who spoke brashlyWe welcome any new client, however, we do perform credit reviews upon all new ordersWhen Mr*** initial order came through for item #0113763001, his bank declined the usage, reiterating to us to “not honor” any chargesAs part of our credit processes, the order was automatically cancelled by our credit department without notifying Mr***We apologize for the bank error on the first order, but fortunately his second order did pass credit review and was honored by his bankThe item was shipped on 1/4/and he will receive it 1/7/The *** tracking # for his order is: *** We hope that Mr*** accepts our apologies for the situation and hope he understands we can only perform what the bank authorizesIf he wishes to return the Tote we are happy to assist him in that process and invite him to contact us at the number belowShould Mr*** need anything whatsoever, we are more than happy to helpThank you Sincerely, *** *** Client Services ***