I ordered the Personalized Tree-Design Necklace With Names And Birthstones item number **SSN** on April 25, I ordered this with the intent on giving it to my mother on Mother's DayWhen I ordered the item it was guaranteed to be here before thenI got an email Thursday, May 5th that my item was finished and ready to be shipped and I was also charged for the item that dayToday is Monday, May 9th, the day after Mother's Day and my order status still says ready to be shippedThis is my first time ordering through this company and I am very unimpressedWhen something is guaranteed I expect it to happen
I ordered my checks over months agoI was told I would have to wait another weeks before requesting a refundThis place is a jokeDo not order from Bradford Exchange if you want your checks!
Ordered checks, sending voided check for info in MayReceived checks with incorrect phone number and account info changed to where my bank stated they could not be usedHave called company and e-mailed concerning thisEach time they stated original order had to be pulled which required several days Each time received no further response
November 2,
face="Times New Roman">Ms*** ***
Customer Relations Advocate
Revdex.com
NWabash Avenue, Suite Chicago, IL
RE: *** ***
*** *** ***
*** *** ** ***
*** * ***
*** * ***
Dear Ms***:
We are in receipt of your notification, dated November 1, 2016, regarding Mr*** complaint
We're very sorry for the billing issue with Mr*** accountWe wish to assure him that we have permanently cancelled the subscription for the "* *** *** *** *** ***" figurine collectionA credit was forwarded to his credit card company on October 31, If the posting date for his next monthly credit card statement had already passed, this credit may not appear until the following month's statement
If Mr*** has any further questions, he can contact us directly; our toll free number is ***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT)
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
*** ***
Client Services
How does the Bradford exchange company have an A rating with the Revdex.comSomeone is not doing their job there are hundreds of complaints and no good reviews something smells fishy hereI ordered a bracelet on dec paid extra money to get it here before ChristmasOn expected delivery day nothing came email was sent they said to wait I said where is my tracking number and they said that *** doesn't have tracking numbersWhat??? I get tracking numbers from *** all the timeThey tell me wait days and see if it comesWhat??? Ok so I wait days and nothing happensI check the website still says shipped on deci have contacted about a refund they said well it looks like from our records the item was shipped as if to say hey ain't my problem they go it hasn't been returned by the post office so what now I have to wait for them to get the package that they probably never delivered?? Bat *** crazy companyIs there anyway to do a class action lawsuit against these guys?
Buyer beware! I ordered a personalized bracelet for my motherThe company said the order was shipped and gave me a *** tracking number*** says the tracking number does not existWhen I called Bradford to check on the shipment they said the package was not scanned therefore they can't track itIt's been two weeks since they said shipment was sent and I still haven't received itCustomer Service is not helpful at allVery frustrating to deal with
January 5, Ms*** *** Assistant Manager Direct Retail
Services Revdex.com *** ** *** *** *** ***
*** ** ***
RE: *** *** *** *** *** ***
*** ** *** Case # *** Account # *** Dear Ms*** We are in receipt of your e-mail, dated January 2, regarding Mr*** complaint We are deeply sorry that Mr*** had a disappointing experience with us, however, we removed item # 01-19257-001, Peanuts Women’s Sneakers, from our Christmas Guarantee list on 11/25/Mr*** ordered these shoes online, and there was no 12/24/guarantee on the webpage from which he ordered on 12/16/ According to our Customer Service Team, Mr*** was emailed 1/4/indicating that a 50% credit has been applied to his order due to his extreme disappointment and frustrationShould he wish to keep the order, he will only be paying $as opposed to the full price of $We will honor this discount and should Mr*** need anything else, or wish to provide proof of a 12/24/delivery, we are more than welcome to work with himThank you Sincerely, *** *** Client Services
August 1, MsEsther ***
Customer Relations Advocate
Revdex.com
NWabash Avenue, Suite Chicago, IL
RE: Vonnie ***
P.OBox
Jacksonville, FL
Case # Account #
Dear Ms***:
We are in receipt of your notification, dated July 29, 2016, regarding Ms***’s rebuttal
We are very sorry Ms***’s package did not arrive on timeUnfortunately, the carrier experienced severe weather conditions which prohibited them from delivering Ms***’s order on timeActs of nature our beyond our control, but we have since refunded the shipping costs and upon further consideration we have decided to adjust the billing as the client had requested
If Ms*** has any further questions, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:a.mto 6:p.m(CT)
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
Tofer ***
Client Services
The worst decision of my professional decision was to trust and allow *** * *** to handle my business accounting and file my personal and business taxThey were hired and being paid to do querterly accounting and file tax for over five years, and never questioned their report, until I sold my business and contacted another firm to do my personal taxThe new firm requested previous tax return, lone be hold; the guy could not believe the blunder and huge mistake that costed me thousands of dollars that was due to me through the past filingsIn the beginning, the accountant from Hamilton would not acknowledge the mistakes they were doing until persistence from the new accountNow, over $10,of refund is expect by amending just the last two yearsOnly God knows how much money is lost from the previous years that is to late to amend
October 27,
face="Times New Roman">Ms*** ***
Customer Relations Advocate
Revdex.com
NWabash Avenue, Suite Chicago, IL
RE: *** ** ***
*** *** *** * *** ***
*** *** *** ** ***
*** * ***
*** * ***
Dear Ms***:
We are in receipt of your notification, dated October 26, 2016, regarding Mr***’s complaint
We're sorry to disappoint Mr***, but this is a new item and, unfortunately, we have been informed that there has been a delay in shipment of the “***” drum wall clock because of production difficultiesThe latest information we received indicates we will begin shipping the clock around November
As per FTC regulations, we mailed out a letter to the above address in Mr***’s name explaining the delay and requesting a response to confirm he wanted to wait for the orderWe did not receive a response and our system automatically canceled the order
We wish to remind Mr*** of his right to reorder if he would like to receive the clockOnce we receive our allotment, orders will be fulfilled on a first-come, first-served basis as promptly as possible
I would also like to note that nothing has been charged to Mr***’s credit card as we do not charge for any items until they ship
If Mr*** has any further questions, he can contact us directly; our toll free number is ***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT)
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
*** ***
Client Services
The photo you had on line looks nothing like what I receivedI returned it for full credit to my card, which you didThe reason I will never order anything from your company again, is due to the insult of this Sculpture and not responding to my letter with the return item! Below is a copy of the photo you have on line and a copy of what I got!(would not let me put photo)
I wanted my President, President *** and First Lady *** *** to know about the injustice that Bradford Exchange has done to an Sculpture Paying tribute to our President *** *** and Our First Lady *** *** with this presidential sculptureSo I've sent a letter and photo to the *** ***When I ordered it on July before then I asked Bradford Exchange on line, Why the words President and First Lady was not on there, there reply was, there was no roomI wanted it and went on and placed my order paying in full with my credit cardThey stated I would not get it until November It came the middle of October 2016, When I got mine, Oh I was so excited I was like a child in a candy storeMy daughter was there when I opened it, and I started crying at first, my daughter had not seen it yet and though I was so happy and she said Oh My God Mom I'm so happy it's making you happy, you're crying so muchI told her no, this is very hurtful, she looked at it and was hurt as wellIt was an insult to our President and First Ladysince I have an hand pained plate and some other items when we visit the *** *** Tour for the first time in History I wanted thisI Wrote them a letter alone with a printed photo of what they have on line and what I gotMy credit card has been credit the full amount with shipping also being credited back to my cardBut no letter of apology has been sent for this is a total insult to my President and First Lady and it still hurtsI posted this photo on my ** page and Bradford Exchange others have seen it saying thanks they will not Oder it and they agreed with me a total insult and others posted there's when they got it look just like what I gotI feel our President and First Lady should know about thisstill when I see this photo I took I crySince I've never heard from Bradford Exchange concerning this nightmare of a sculpture honoring our President and First Lady, I can never trust your company again, so please remove me from your listI was happy when I posted what it really look like on your site others thanked me for saving them the heart break I went throughCynthia ***
I am extremely dissatisfied with your service! On Dec12th , I placed an order with The Bradford Exchange for a Thomas *** Snowman Crystal snow globe The website guaranteed delivery before ChristmasI was given three different rates for shipping, all arriving before ChristmasI chose the least expensive rate which was $I was then charged $for express shipping without my consentI paid for it anyway because I wanted to make sure it was delivered before ChristmasNow when I check delivery status it has an ETA of February 6th, 2016! This is unacceptable!! I tried calling customer service and was on hold for min before anyone even came on the lineShe assured me that the info on the website had shipped and told promised that it would be delivered before ChristmasWhen I asked for the tracking info she could not provideAfter holding for another min she gave me what she called a pkg ID number which she said could be tracked by ***This was *S! I called and they could not locateYour rep lied to me saying that *** does not give tracking numbersYes they doEvery pkg I mail with them has a tracking numberMy order number is ***I do not have faith that my item will arrive on timeI would like a tracking number so I can verifyI will not wait until February!!
December 29, Ms*** *** Assistant Manager Direct Retail
Services Revdex.com *** ** *** *** *** ***
*** ** *** RE: Ms*** *** *** *** ***
*** *** ** *** Case # *** Account # *** Dear Ms*** We are in receipt of your e-mail, dated December 15, 2015, regarding Ms*** complaint We deeply regret not meeting the Christmas Guarantee for Ms*** order for item number 01-12125-We received an online order on 12/5/for a “Ride Hard, Live Free” jacket, yet we sold out of stock and were unable to fulfill Ms*** orderMoreover, she ordered item number 01-20213-014, which should have shipped express, however, it was mistakenly shipped regular *** *** According to ***, the item was delivered on 12/29/For the egregious errors we would like to give Ms***y both items for FREE and hope she accepts our sincerest apologies If Ms*** has any other questions, we invite her to contact usThank you for bringing the matter to our attention Sincerely, *** *** Client Services
This is usually a venue for registering complaints about companies that have exercised poor business practices or perhaps were unscrupulous in the way they treated their customersI was prepared to use this avenue to complain about The Bradford Exchange when they went the 'extra mile' to make things rightHere's the story which I feel needs to be told: My stepmother ordered a '*** *** Snowglobe Tree' and it was ordered specifically as a Christmas present($plus shipping and handling)It was ordered in early December (about the 6th) but not delivered until about the 23rd, giving the recipient (me) no opportunity to get a replacement for the incorrect item that was shippedAs it was supposed to be a Christmas gift of a unique Christmas item and The Bradford Exchange clearly not only shipped the wrong item but also shipped an inappropriate item, I requested that the correct item be provided and as a gesture of goodwill, The Bradford Exchange to refund a portion of the purchase price to the purchaserI am happy to say that Bradford Exchange has said that it will send me the correct item in addition to providing a very generous refund against the purchase priceWay to go Bradford Exchange
January 5, Ms*** *** Assistant Manager Direct Retail
Services Revdex.com *** ** *** *** *** ***
*** ** *** RE: Ms*** * ***
*** *** ***
*** **
*** Case # *** Account # *** Dear Ms*** We are in receipt of your e-mail, dated December 28, regarding Ms*** complaint We received an online order for item #03-01881-003, ***, on 12/25/Ms* *** submitted her credit card as payment and chose the payment plan in order to pay installments for *** over the course of five monthsWe did not charge Ms* *** at the time of order received because the doll is out of stock, and as company policy, we do not charge any payment until a product is shipped out and en-route to the client What Ms* *** is probably seeing on her credit card statement is the 12/8/pre-authorization for item #03-01881-001, ***, and the charge for *** which occurred on 12/9/A pre-authorization is our way of ensuring the funds for the first payment are available when the payment is withdrawnSince Ms*** credit card was approved and authorized, *** shipped promptly on 12/9/and she was charged on the same day of $She did not pay $twice, and she will notice that the first pending transaction dropped off her statement after the actual charge on 12/9/No pre-authorization was even attempted for *** because the doll was out of stock when she ordered, and cancelled by client request prior to any authorization or transaction We trust this resolves the issue and are considering the matter closed and appreciate you bringing it to our attention Sincerely, *** *** Client Services
August 3,
face="Times New Roman">MsEsther ***
Customer Relations Advocate
Revdex.com
NWabash Avenue, Suite Chicago, IL
RE: Yuzhe **
Carleton Ct
Grand Forks, ND
Case # Account #
Dear Ms***:
We are in receipt of your notification, dated August 2, 2016, regarding Yuzhe **’s complaint
We wish to assure you that the web pages for the “Sons of Anarchy” http://www.bradfordexchange.com/products/904248_sons-of-anarchy-***-collection.h...⇄
and “Let Freedom Light” http://www.bradfordexchange.com/products/903814_ted-blaylock-eagle-art-***-light...⇄ *** collections clearly indicate that these are collections to be collected over timeAs you can see from the screenshots and web pages provided, the pages state that each issue is $+ $shipping and handlingThey also state:
‡Each issue will be shipped to you for your review, about one every month or two (pending availability), at the same low issue price and charged to the credit card on which your order was placedNo need to order each one separately
We also have a link, at the top and the bottom of the web page where clients can read information on how our subscription plans work
We apologize for any confusion this has caused and the subscriptions for the lighter sets have been canceledThe customer service representative she spoke with through e-mail communications also mailed pre-paid labels so Yuzhe Li may return the lighters for a full refundOnce we receive the lighters, the refund will be returned to the credit card used for the order
If Yuzhe ** has any further questions, they can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:a.mto 6:p.m(CT)
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future
Sincerely,
Tofer ***
Client Services
Initial Business Response /* (1000, 5, 2015/08/19) */
August 19,
Ms.***
Assistant Manager
Direct Retail Services
Revdex.com
North Wabash Avenue, Suite
Chicago, IL XXXXX
RE: Ms***
***
Case # ***
Account # XXXXXXXXX
Dear Ms***
We are in receipt of your e-mail, dated August 5, 2015, regarding Ms***'s complaint
Our records show that we received an order via the Internet for boxes of single checks in the "*** Boop" check design on April 10, The order was processed with the information Ms*** provided, and was shipped on April 20,
Our website is 100% secure utilizing a secure server and the industry standard Secure Sockets Layer (SSL); an advanced encryption technology, to provide the highest level of security for personal and financial information as it comes to us via the InternetThis state-of-the-art security technology means that all sensitive information entered during the personalization process, and during checkout, is encrypted to deter interception by third partiesAs a result, we are unable to retrieve or provide copies of internet orders, and was explained to Ms*** several times during a conversation with our Customer Service agent
We are proud to have been formally certified, and the *** Secured Seal is assurance that our Web site is authentic, that customers are in direct communication with ***, and that all transactions are secured by SSL encryptionThis means that the information our clients enter cannot be viewed or altered by anyone, and is transmitted directly to our check printers system exactly as the client enters itAgain, this information cannot be altered, copied, or retrieved for customer review once the information is transmitted to our check printer
For this reason, our website requests that all of the ordering and account information be verified before completion of the orderWe assure you, we processed Ms*** order with the information she provided, and because we request that our clients verify all account information prior to completing their orders, we do not normally arrange for a rerun of the checks in cases of customer error
In addition, upon receipt of their checks, our customers are instructed to immediately inspect all checks for accuracyThis inspection must be done within days of receiving the orderOur records show we were only recently contacted by Ms*** regarding the incorrect account number on her checks on August 4thEven if it were our error, we would not be required to replace her order since the day inspection period has long since expired
However, as our agent previously stated, on a one-time basis, we are willing to process a new order of checks for Ms*** at the same low introductory price as her original order, or she can return the entire order to us and receive a refund for the checks onlyThe Secure Ship fee of $is non-refundableTo accept this offer she should contact us directly at the number below for further instruction
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
***
Client Services
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I work at a bank and am aware of items going through encryptionThis does not mean that a viewable copy does not come out on the other sideI did review the order before sending itBased on their response, they can never be held accountable for their errorsThat is bad customer serviceThis is the first check order I have ever received in years that was wrong from a check printing companyThat was until I used this companyTheir customer service department is rude and condescendingI was also told I could re-order at double the cost, not at the same discount
Final Business Response /* (4000, 9, 2015/08/25) */
August 19,
Ms.***
Assistant Manager
Direct Retail Services
Revdex.com
North Wabash Avenue, Suite
Chicago, IL XXXXX
RE: Ms***
***
Case # ***
Account # XXXXXXXXX
Dear Ms***
We are in receipt of your e-mail, dated August 19, 2015, regarding Ms***'s rebuttal comments
Contrary to Ms***'s belief that viewable copies of electronically transmitted orders are readily available for review....they are notHowever, our check printer was able to retrieve the information from the tapes received directly from our websiteThe transmittal report was reviewed by management, and shows that Ms***'s check order was printed with the information "exactly" the way she entered it
Additionally, review of the recorded transcripts show our agent acted in a professional & courteous manner even during extremely difficult conditionsAlso, while our agent was transferring of the call to a supervisor, the call abruptly ended
As we have reviewed the transmittal report per Ms***'s request, and the results of our research confirm that her order was printed with the information she provided; we are standing by our original response and no further action will be taken
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
*** ***
Client Services
I ordered from them through ***My delivery was supposed to be her no later than December 12thIt is now December 16th, and according to *** *** only a shipping label has been created back on December 5thThe expensive doll I ordered for my daughter for Christmas hasn't even left their facility to go to ***I cannot find a phone number on their website, and it says to allow up to business days for emailed responsesI'm not even sure my package will be here before Christmas, and if it is and something is wrong with it I won't even have time to exchange itI never leave bad reviews, but I'm very disappointed about this because it is the only thing my daughter wanted for Christmas
I ordered a Morgan silver dollar error coin,which was suppose to have
the New Orleans "O" MINT mark over the Carson City "CC" mark,it even came with
a magnifer to see the error.The picture Bradford used on its sale page clearly shows
the error.Any *** can see on the coin I received its just an "O".This also came with a "certificate of authencitity with it.I paid over $ for this coin,after a few calls
"one in Belize" and a few texts,they finally got back to me and just send it back,"just send it back".I'm taking it to a coin expert,because I think it is a scam and fraud,and they should not be allowed to do this!!!!!
I ordered the Personalized Tree-Design Necklace With Names And Birthstones item number **SSN** on April 25, I ordered this with the intent on giving it to my mother on Mother's DayWhen I ordered the item it was guaranteed to be here before thenI got an email Thursday, May 5th that my item was finished and ready to be shipped and I was also charged for the item that dayToday is Monday, May 9th, the day after Mother's Day and my order status still says ready to be shippedThis is my first time ordering through this company and I am very unimpressedWhen something is guaranteed I expect it to happen
I ordered my checks over months agoI was told I would have to wait another weeks before requesting a refundThis place is a jokeDo not order from Bradford Exchange if you want your checks!
Don't do business with this company!!!
Ordered checks, sending voided check for info in MayReceived checks with incorrect phone number and account info changed to where my bank stated they could not be usedHave called company and e-mailed concerning thisEach time they stated original order had to be pulled which required several days Each time received no further response
November 2,
face="Times New Roman">Ms*** ***
Customer Relations Advocate
Revdex.com
NWabash Avenue, Suite Chicago, IL
RE: *** ***
*** *** ***
*** *** ** ***
*** * ***
*** * ***
Dear Ms***:
We are in receipt of your notification, dated November 1, 2016, regarding Mr*** complaint
We're very sorry for the billing issue with Mr*** accountWe wish to assure him that we have permanently cancelled the subscription for the "* *** *** *** *** ***" figurine collectionA credit was forwarded to his credit card company on October 31, If the posting date for his next monthly credit card statement had already passed, this credit may not appear until the following month's statement
If Mr*** has any further questions, he can contact us directly; our toll free number is ***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT)
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
*** ***
Client Services
How does the Bradford exchange company have an A rating with the Revdex.comSomeone is not doing their job there are hundreds of complaints and no good reviews something smells fishy hereI ordered a bracelet on dec paid extra money to get it here before ChristmasOn expected delivery day nothing came email was sent they said to wait I said where is my tracking number and they said that *** doesn't have tracking numbersWhat??? I get tracking numbers from *** all the timeThey tell me wait days and see if it comesWhat??? Ok so I wait days and nothing happensI check the website still says shipped on deci have contacted about a refund they said well it looks like from our records the item was shipped as if to say hey ain't my problem they go it hasn't been returned by the post office so what now I have to wait for them to get the package that they probably never delivered?? Bat *** crazy companyIs there anyway to do a class action lawsuit against these guys?
Buyer beware! I ordered a personalized bracelet for my motherThe company said the order was shipped and gave me a *** tracking number*** says the tracking number does not existWhen I called Bradford to check on the shipment they said the package was not scanned therefore they can't track itIt's been two weeks since they said shipment was sent and I still haven't received itCustomer Service is not helpful at allVery frustrating to deal with
January 5, Ms*** *** Assistant Manager Direct Retail
Services Revdex.com *** ** *** *** *** ***
*** ** ***
RE: *** *** *** *** *** ***
*** ** *** Case # *** Account # *** Dear Ms*** We are in receipt of your e-mail, dated January 2, regarding Mr*** complaint We are deeply sorry that Mr*** had a disappointing experience with us, however, we removed item # 01-19257-001, Peanuts Women’s Sneakers, from our Christmas Guarantee list on 11/25/Mr*** ordered these shoes online, and there was no 12/24/guarantee on the webpage from which he ordered on 12/16/ According to our Customer Service Team, Mr*** was emailed 1/4/indicating that a 50% credit has been applied to his order due to his extreme disappointment and frustrationShould he wish to keep the order, he will only be paying $as opposed to the full price of $We will honor this discount and should Mr*** need anything else, or wish to provide proof of a 12/24/delivery, we are more than welcome to work with himThank you Sincerely, *** *** Client Services
August 1, MsEsther ***
Customer Relations Advocate
Revdex.com
NWabash Avenue, Suite Chicago, IL
RE: Vonnie ***
P.OBox
Jacksonville, FL
Case # Account #
Dear Ms***:
We are in receipt of your notification, dated July 29, 2016, regarding Ms***’s rebuttal
We are very sorry Ms***’s package did not arrive on timeUnfortunately, the carrier experienced severe weather conditions which prohibited them from delivering Ms***’s order on timeActs of nature our beyond our control, but we have since refunded the shipping costs and upon further consideration we have decided to adjust the billing as the client had requested
If Ms*** has any further questions, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:a.mto 6:p.m(CT)
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
Tofer ***
Client Services
The worst decision of my professional decision was to trust and allow *** * *** to handle my business accounting and file my personal and business taxThey were hired and being paid to do querterly accounting and file tax for over five years, and never questioned their report, until I sold my business and contacted another firm to do my personal taxThe new firm requested previous tax return, lone be hold; the guy could not believe the blunder and huge mistake that costed me thousands of dollars that was due to me through the past filingsIn the beginning, the accountant from Hamilton would not acknowledge the mistakes they were doing until persistence from the new accountNow, over $10,of refund is expect by amending just the last two yearsOnly God knows how much money is lost from the previous years that is to late to amend
October 27,
face="Times New Roman">Ms*** ***
Customer Relations Advocate
Revdex.com
NWabash Avenue, Suite Chicago, IL
RE: *** ** ***
*** *** *** * *** ***
*** *** *** ** ***
*** * ***
*** * ***
Dear Ms***:
We are in receipt of your notification, dated October 26, 2016, regarding Mr***’s complaint
We're sorry to disappoint Mr***, but this is a new item and, unfortunately, we have been informed that there has been a delay in shipment of the “***” drum wall clock because of production difficultiesThe latest information we received indicates we will begin shipping the clock around November
As per FTC regulations, we mailed out a letter to the above address in Mr***’s name explaining the delay and requesting a response to confirm he wanted to wait for the orderWe did not receive a response and our system automatically canceled the order
We wish to remind Mr*** of his right to reorder if he would like to receive the clockOnce we receive our allotment, orders will be fulfilled on a first-come, first-served basis as promptly as possible
I would also like to note that nothing has been charged to Mr***’s credit card as we do not charge for any items until they ship
If Mr*** has any further questions, he can contact us directly; our toll free number is ***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT)
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
*** ***
Client Services
The photo you had on line looks nothing like what I receivedI returned it for full credit to my card, which you didThe reason I will never order anything from your company again, is due to the insult of this Sculpture and not responding to my letter with the return item! Below is a copy of the photo you have on line and a copy of what I got!(would not let me put photo)
I wanted my President, President *** and First Lady *** *** to know about the injustice that Bradford Exchange has done to an Sculpture Paying tribute to our President *** *** and Our First Lady *** *** with this presidential sculptureSo I've sent a letter and photo to the *** ***When I ordered it on July before then I asked Bradford Exchange on line, Why the words President and First Lady was not on there, there reply was, there was no roomI wanted it and went on and placed my order paying in full with my credit cardThey stated I would not get it until November It came the middle of October 2016, When I got mine, Oh I was so excited I was like a child in a candy storeMy daughter was there when I opened it, and I started crying at first, my daughter had not seen it yet and though I was so happy and she said Oh My God Mom I'm so happy it's making you happy, you're crying so muchI told her no, this is very hurtful, she looked at it and was hurt as wellIt was an insult to our President and First Ladysince I have an hand pained plate and some other items when we visit the *** *** Tour for the first time in History I wanted thisI Wrote them a letter alone with a printed photo of what they have on line and what I gotMy credit card has been credit the full amount with shipping also being credited back to my cardBut no letter of apology has been sent for this is a total insult to my President and First Lady and it still hurtsI posted this photo on my ** page and Bradford Exchange others have seen it saying thanks they will not Oder it and they agreed with me a total insult and others posted there's when they got it look just like what I gotI feel our President and First Lady should know about thisstill when I see this photo I took I crySince I've never heard from Bradford Exchange concerning this nightmare of a sculpture honoring our President and First Lady, I can never trust your company again, so please remove me from your listI was happy when I posted what it really look like on your site others thanked me for saving them the heart break I went throughCynthia ***
I am extremely dissatisfied with your service! On Dec12th , I placed an order with The Bradford Exchange for a Thomas *** Snowman Crystal snow globe The website guaranteed delivery before ChristmasI was given three different rates for shipping, all arriving before ChristmasI chose the least expensive rate which was $I was then charged $for express shipping without my consentI paid for it anyway because I wanted to make sure it was delivered before ChristmasNow when I check delivery status it has an ETA of February 6th, 2016! This is unacceptable!! I tried calling customer service and was on hold for min before anyone even came on the lineShe assured me that the info on the website had shipped and told promised that it would be delivered before ChristmasWhen I asked for the tracking info she could not provideAfter holding for another min she gave me what she called a pkg ID number which she said could be tracked by ***This was *S! I called and they could not locateYour rep lied to me saying that *** does not give tracking numbersYes they doEvery pkg I mail with them has a tracking numberMy order number is ***I do not have faith that my item will arrive on timeI would like a tracking number so I can verifyI will not wait until February!!
December 29, Ms*** *** Assistant Manager Direct Retail
Services Revdex.com *** ** *** *** *** ***
*** ** *** RE: Ms*** *** *** *** ***
*** *** ** *** Case # *** Account # *** Dear Ms*** We are in receipt of your e-mail, dated December 15, 2015, regarding Ms*** complaint We deeply regret not meeting the Christmas Guarantee for Ms*** order for item number 01-12125-We received an online order on 12/5/for a “Ride Hard, Live Free” jacket, yet we sold out of stock and were unable to fulfill Ms*** orderMoreover, she ordered item number 01-20213-014, which should have shipped express, however, it was mistakenly shipped regular *** *** According to ***, the item was delivered on 12/29/For the egregious errors we would like to give Ms***y both items for FREE and hope she accepts our sincerest apologies If Ms*** has any other questions, we invite her to contact usThank you for bringing the matter to our attention Sincerely, *** *** Client Services
This is usually a venue for registering complaints about companies that have exercised poor business practices or perhaps were unscrupulous in the way they treated their customersI was prepared to use this avenue to complain about The Bradford Exchange when they went the 'extra mile' to make things rightHere's the story which I feel needs to be told: My stepmother ordered a '*** *** Snowglobe Tree' and it was ordered specifically as a Christmas present($plus shipping and handling)It was ordered in early December (about the 6th) but not delivered until about the 23rd, giving the recipient (me) no opportunity to get a replacement for the incorrect item that was shippedAs it was supposed to be a Christmas gift of a unique Christmas item and The Bradford Exchange clearly not only shipped the wrong item but also shipped an inappropriate item, I requested that the correct item be provided and as a gesture of goodwill, The Bradford Exchange to refund a portion of the purchase price to the purchaserI am happy to say that Bradford Exchange has said that it will send me the correct item in addition to providing a very generous refund against the purchase priceWay to go Bradford Exchange
January 5, Ms*** *** Assistant Manager Direct Retail
Services Revdex.com *** ** *** *** *** ***
*** ** *** RE: Ms*** * ***
*** *** ***
*** **
*** Case # *** Account # *** Dear Ms*** We are in receipt of your e-mail, dated December 28, regarding Ms*** complaint We received an online order for item #03-01881-003, ***, on 12/25/Ms* *** submitted her credit card as payment and chose the payment plan in order to pay installments for *** over the course of five monthsWe did not charge Ms* *** at the time of order received because the doll is out of stock, and as company policy, we do not charge any payment until a product is shipped out and en-route to the client What Ms* *** is probably seeing on her credit card statement is the 12/8/pre-authorization for item #03-01881-001, ***, and the charge for *** which occurred on 12/9/A pre-authorization is our way of ensuring the funds for the first payment are available when the payment is withdrawnSince Ms*** credit card was approved and authorized, *** shipped promptly on 12/9/and she was charged on the same day of $She did not pay $twice, and she will notice that the first pending transaction dropped off her statement after the actual charge on 12/9/No pre-authorization was even attempted for *** because the doll was out of stock when she ordered, and cancelled by client request prior to any authorization or transaction We trust this resolves the issue and are considering the matter closed and appreciate you bringing it to our attention Sincerely, *** *** Client Services
August 3,
face="Times New Roman">MsEsther ***
Customer Relations Advocate
Revdex.com
NWabash Avenue, Suite Chicago, IL
RE: Yuzhe **
Carleton Ct
Grand Forks, ND
Case # Account #
Dear Ms***:
We are in receipt of your notification, dated August 2, 2016, regarding Yuzhe **’s complaint
We wish to assure you that the web pages for the “Sons of Anarchy” http://www.bradfordexchange.com/products/904248_sons-of-anarchy-***-collection.h...⇄
and “Let Freedom Light” http://www.bradfordexchange.com/products/903814_ted-blaylock-eagle-art-***-light...⇄ *** collections clearly indicate that these are collections to be collected over timeAs you can see from the screenshots and web pages provided, the pages state that each issue is $+ $shipping and handlingThey also state:
‡Each issue will be shipped to you for your review, about one every month or two (pending availability), at the same low issue price and charged to the credit card on which your order was placedNo need to order each one separately
We also have a link, at the top and the bottom of the web page where clients can read information on how our subscription plans work
We apologize for any confusion this has caused and the subscriptions for the lighter sets have been canceledThe customer service representative she spoke with through e-mail communications also mailed pre-paid labels so Yuzhe Li may return the lighters for a full refundOnce we receive the lighters, the refund will be returned to the credit card used for the order
If Yuzhe ** has any further questions, they can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:a.mto 6:p.m(CT)
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future
Sincerely,
Tofer ***
Client Services
Initial Business Response /* (1000, 5, 2015/08/19) */
August 19,
Ms.***
Assistant Manager
Direct Retail Services
Revdex.com
North Wabash Avenue, Suite
Chicago, IL XXXXX
RE: Ms***
***
Case # ***
Account # XXXXXXXXX
Dear Ms***
We are in receipt of your e-mail, dated August 5, 2015, regarding Ms***'s complaint
Our records show that we received an order via the Internet for boxes of single checks in the "*** Boop" check design on April 10, The order was processed with the information Ms*** provided, and was shipped on April 20,
Our website is 100% secure utilizing a secure server and the industry standard Secure Sockets Layer (SSL); an advanced encryption technology, to provide the highest level of security for personal and financial information as it comes to us via the InternetThis state-of-the-art security technology means that all sensitive information entered during the personalization process, and during checkout, is encrypted to deter interception by third partiesAs a result, we are unable to retrieve or provide copies of internet orders, and was explained to Ms*** several times during a conversation with our Customer Service agent
We are proud to have been formally certified, and the *** Secured Seal is assurance that our Web site is authentic, that customers are in direct communication with ***, and that all transactions are secured by SSL encryptionThis means that the information our clients enter cannot be viewed or altered by anyone, and is transmitted directly to our check printers system exactly as the client enters itAgain, this information cannot be altered, copied, or retrieved for customer review once the information is transmitted to our check printer
For this reason, our website requests that all of the ordering and account information be verified before completion of the orderWe assure you, we processed Ms*** order with the information she provided, and because we request that our clients verify all account information prior to completing their orders, we do not normally arrange for a rerun of the checks in cases of customer error
In addition, upon receipt of their checks, our customers are instructed to immediately inspect all checks for accuracyThis inspection must be done within days of receiving the orderOur records show we were only recently contacted by Ms*** regarding the incorrect account number on her checks on August 4thEven if it were our error, we would not be required to replace her order since the day inspection period has long since expired
However, as our agent previously stated, on a one-time basis, we are willing to process a new order of checks for Ms*** at the same low introductory price as her original order, or she can return the entire order to us and receive a refund for the checks onlyThe Secure Ship fee of $is non-refundableTo accept this offer she should contact us directly at the number below for further instruction
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
***
Client Services
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I work at a bank and am aware of items going through encryptionThis does not mean that a viewable copy does not come out on the other sideI did review the order before sending itBased on their response, they can never be held accountable for their errorsThat is bad customer serviceThis is the first check order I have ever received in years that was wrong from a check printing companyThat was until I used this companyTheir customer service department is rude and condescendingI was also told I could re-order at double the cost, not at the same discount
Final Business Response /* (4000, 9, 2015/08/25) */
August 19,
Ms.***
Assistant Manager
Direct Retail Services
Revdex.com
North Wabash Avenue, Suite
Chicago, IL XXXXX
RE: Ms***
***
Case # ***
Account # XXXXXXXXX
Dear Ms***
We are in receipt of your e-mail, dated August 19, 2015, regarding Ms***'s rebuttal comments
Contrary to Ms***'s belief that viewable copies of electronically transmitted orders are readily available for review....they are notHowever, our check printer was able to retrieve the information from the tapes received directly from our websiteThe transmittal report was reviewed by management, and shows that Ms***'s check order was printed with the information "exactly" the way she entered it
Additionally, review of the recorded transcripts show our agent acted in a professional & courteous manner even during extremely difficult conditionsAlso, while our agent was transferring of the call to a supervisor, the call abruptly ended
As we have reviewed the transmittal report per Ms***'s request, and the results of our research confirm that her order was printed with the information she provided; we are standing by our original response and no further action will be taken
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
*** ***
Client Services
I ordered from them through ***My delivery was supposed to be her no later than December 12thIt is now December 16th, and according to *** *** only a shipping label has been created back on December 5thThe expensive doll I ordered for my daughter for Christmas hasn't even left their facility to go to ***I cannot find a phone number on their website, and it says to allow up to business days for emailed responsesI'm not even sure my package will be here before Christmas, and if it is and something is wrong with it I won't even have time to exchange itI never leave bad reviews, but I'm very disappointed about this because it is the only thing my daughter wanted for Christmas
I ordered a Morgan silver dollar error coin,which was suppose to have
the New Orleans "O" MINT mark over the Carson City "CC" mark,it even came with
a magnifer to see the error.The picture Bradford used on its sale page clearly shows
the error.Any *** can see on the coin I received its just an "O".This also came with a "certificate of authencitity with it.I paid over $ for this coin,after a few calls
"one in Belize" and a few texts,they finally got back to me and just send it back,"just send it back".I'm taking it to a coin expert,because I think it is a scam and fraud,and they should not be allowed to do this!!!!!