They guaranteed me delivery by February 13th and even said so in an email. They advised it was an error based on a issue with the automated system and would only offer 25% off. I spoke with several other disgruntled customers who received their purchased item free of charge, when I questioned this offer I was then offered 50% off the item. If they are offering others items for free that should be the case for everyone they failed to deliver to on their valentines day because I was left without a gift for my wife and had to scramble to get another item. They have now blocked me on their Facebook page because I posted the truth in how they treated me.
We are in receipt of your notification, dated May 16, 2016, regarding Ms. [redacted] complaint.
We are sorry to disappoint Ms. [redacted], but the “[redacted] World Series Champions” electric train collection was expected to have a longer than usual production timeframe.
Our advertisement, which is attached, states that we would begin shipping the 1st issue of this product during the 2nd quarter of 2016. We are sorry for the confusion. Upon, chec[redacted] on the status of this collection, shipment of the 1st issue will likely occur in July. Should Ms. [redacted] wish to cancel her order, she can do so at any time.
For further assistance, Ms. [redacted] is welcome to contact us directly at [redacted]. We are available to assist Monday through Friday between 7:00 a.m. to 6:00 p.m. (CT).
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
April 21, 2016
4.0in right 423.0pt;">Ms. [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: Cameron [redacted] ...⇄ [redacted] ...⇄ />
[redacted]
Case # [redacted]
Account # 6[redacted]
Dear Ms. [redacted]
We are in receipt of your notification, dated April 21,
2016, regarding Mr. [redacted] complaint.
Our records show we received
an order for 2 boxes of the “Seattle Mariners MLB” personalized checks on April
15, 2016. The order included the 2 boxes of checks at an introductory price of
$14.39. There were two add-ons that were selected during the ordering process
that included our [redacted] for $2.45 per box and
our Identity Restoration Program at the price of $7.00. The total for the [redacted]
and Identity Restoration programs together are $11.90.
We apologize for any
confusion during our checkout process. We understand that mistakes do happen,
and in the interest of keeping good client relations, I have credited the $7.00
to Mr. [redacted] account leaving a total balance of $19.29 for the checks.
If Mr. [redacted] has any other
questions, he can contact us directly at 866-551-8965; our hours are Monday through Friday, 7:00 a.m. to
6:00 p.m. (CT).
Thank you for bringing this matter to our attention.
Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
Tofer [redacted]
Client Services
November 3, 2016
Ms. [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: [redacted] J. [redacted] ...⇄
[redacted] [redacted] ...⇄ />
[redacted]
[redacted] [redacted] [redacted]
Dear Ms. [redacted]:
We are in receipt of your notification, dated November 3, 2016, regarding Mr. [redacted]’s complaint.
We're sorry if Mr. [redacted] didn’t receive the letter we sent on July 27, 2016 requesting him to indicate his desire to keep his order. In the case of a long delay, FTC regulations require us to send out a letter explaining the delay that also requires a response. If no response is received, FTC regulations require us to cancel an order.
We are unable to reinstate Mr. [redacted]’s canceled order, however, in the interest of keeping good client relations and since he desires to keep his order, we have reordered the clock with the same credit card information used on the previous order. I have also prioritized the handling of the order to ensure he will receive the clock from our first shipment.
Since we have reordered the clock for Mr. [redacted], we are considering this matter closed.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
We are in receipt of your notification, dated December 22, 2015, regarding Mr. [redacted] complaint.
We apologize for any confusion regarding our “[redacted] World Series Champions Train Collection” and our “Christmas Guarantee.” We respectfully disagree with Mr. [redacted] regarding the Christmas Guarantee of the order we received on November 25, 2015. We did have a Christmas Guarantee for specific items, but not all products, guaranteeing delivery no later than December 24, 2015. Since the Royals just recently won the World Series, this train is a brand new item and, unfortunately, was not included in our guarantee.
We apologize for any misunderstanding which apparently resulted, and wish to assure you and Mr. [redacted] that in response to an e-mail he had sent to us earlier, his order and the subscription were canceled December 30, 2015. When the order was canceled, a refund was issued and a check for $30.00 will be sent out Tuesday, January 5, 2015.
If Mr. [redacted] has any further questions, he should contact us directly at 800-[redacted] our hours are Monday through Friday, 7:00am to 6:00pm (CT).
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
The Bradford exchange is a rip off they keep nothing in stock and I ordered an angel as a Christmas present it came broken I called them they said they'd send a new one by February 17th here it is March 10th and still don't have a replacement I called again today and it's being back ordered now.... It won't be here til sometime in April I hope the recipient LOVES this angel bc it was a major pain to get!
There is no response from Bradford Exchange to review. I first ordered on 11/25 and then by phone spoke with a woman who promised it would be at my home the Friday before Christmas. This company ruined my Christmas. I was embarrassed because I had no gift.
I can't find the response anywhere from the business, but I am still not in receipt of the item ordered, and was told it would be here yesterday, but now that date has once again changed to Friday. I will know better than to trust Bradford Exchange for a Christmas delivery again. Please send me their response so I can review it. I can't accept one I have not read. Thanks. I read your response and see this, but I do not see theirs. [redacted]
Never doing business with this company again. I paid $20 for express shipping just so my dad's present could get here on time before Christmas. I was promised beforehand that my package was granted to arrive before Christmas and it didn't arrive until 3 days after Christmas. They don't have a customer service number so I emailed them to ask for a refund. It's been a week and I haven't heard anything from them. Not to mention my dad's gift looked nothing like it did in the picture. I wish I would've read the reviews before doing business with this company.
These people are a JOKE. Ordered an item over a week ago. Website still says "preparing for shipping"....Called yesterday and was told that would go out today. On phone AGAIN with these clueless people and he tells me it was shipped on the 16th of December. Gives me a tracking number which does not work and status STILL says "preparing to ship" waiting on supervisor now.
Bradford Exchange gives false advertisement on their website about their products. They refuse to help me out with my order and just keep apologizing for the inconvenience.
We are in receipt of your notification, dated March 11, 2016, regarding Ms. [redacted] complaint.
Our records show Ms. [redacted] contacted our company through our [redacted] page regarding her order for “[redacted] A[redacted] Personal Checks” on March 9, 2016. She spoke with a representative about the mix-up with her order and that she should have received 2 boxes of checks instead of one. The representative offered to send the other box of checks at no charge and she declined and stated she no longer needed them since she was out of town and only wanted a refund. The representative informed her that he coded the checks as returned and he had issued the refund even though she showed no intention of returning the box of checks she “no longer needed.”
After the representative advised Ms. [redacted] that he issued the refund, he also stated to her she would receive her refund within 2-3 business days. Unfortunately he misspoke as it can take up to 5 business days depending on the bank. The refund is set in our system so she will be receiving her full refund on the credit card used for the order.
Since we have already issued a refund and she is keeping one usable box of checks that she is getting for free, we are considering this matter closed.
If Ms. [redacted] has any other questions, she can contact us directly at [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT).
We are in receipt of your notification, dated April 4, 2016, regarding Mr. [redacted] complaint.
We're sorry to disappoint you, but we have been informed that there will be a delay in shipping your order of the Every Day Is A Touchdown With You Michigan State Figurine because of production difficulties. As FTC regulations dictate, we have sent a notice to Mr. [redacted] indicating the delay. The latest information we received indicates shipment may not be made until the end of May. We wish to remind you of your right to cancel the order, if this is inconvenient for you. Once we receive our allotment, orders are fulfilled on a first-come, first-served basis as promptly as possible. To ensure Mr. [redacted] receives his order from this shipment as soon as possible, I have upgraded the handling on his order at no charge so he will be one of the first to receive the figurine. We would also like to note his card has not been officially charged as we do not charge for an item until it has shipped.
Please contact us if we may be of further assistance. Our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT).
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
I ordered a ring as a Christmas present on November 29, 2015. The item was guaranteed Christmas delivery. I have NEVER been so disappointed. I have made over 10 phone calls to this company. Received the wrong personalization and was told to keep the WRONG ring??? I have been lied to by every customer representative that I have spoken with. Promised dates that never come through. Yesterday (January 21, 2016) I was told that the ring wouldn't be received until February 25, 2016.
I requested the CEO's name and phone number. I called to speak with Rich [redacted] and was told that Mr. [redacted] didn't receive customer complaints and was TOO BUSY for that.
Yesterday, I requested a refund be applied to my [redacted] card and the order cancelled. I want NO further mailings from this company and have spent thousands of dollars in the past purchasing coins and collectables. I am disappointed and shocked that this company treats it's customers in such a manner.
Please forward this complaint directly to Mr. [redacted] so he might know how I (as a good customer) was treated.
Thank you,
Jerry [redacted]
Ordered a [redacted] Cardinal purse from this company. Received email with ship date of the 19th and tracking # was bad. Called to ask about #, was told to wait till the actual ship date which was now the 23rd. Called today 12/28 and the customer service was CLEARLY lying (Yolanda). Told me the package was due to ship 12/30. Acting like she could read a tracking status....when I asked where is it....no answer. Ooops! Disconnected! Called back and Yolanda now says she will send out another cause apparently [redacted]x hasn't updated their website tracking (her answer). UGHHHH So now she is sending out another, due to ship in 7-10 days....
Initial Business Response /* (1000, 5, 2015/06/18) */
June 18, 2015
Ms. [redacted]
Assistant Manager
Direct Retail Services
Revdex.com
330 North Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: Ms. [redacted]
[redacted]
[redacted] XXXXX-XXXX
Case...
# XXXXXXXX
Account # XXXXXXXXX
Dear Ms. [redacted]
We are in receipt of your e-mail, dated June 12, 2015, regarding Ms. [redacted]'s complaint.
Please accept our sincerest apology for any inconvenience this situation may have caused. Our records show that there was miscommunication between the call center and the check processing center that resulted in Ms. [redacted]'s order being accidentally canceled.
Because she is a valued client, and in the interest of providing good client relations, we are going to arrange for her to receive her checks free of charge. One of our agents will be contacting Ms. [redacted] at the phone number we have on file which is XXX-XXX-XXXX to verify all information that is to appear on the checks, and the address where they are to be sent. If this phone number is incorrect, we respectfully request Ms. [redacted] contact [redacted] at XXX-XXX-XXXX.
Again, we sincerely apologize for the inconvenience she experienced, and we will be contacting Ms. [redacted] later on this afternoon. Our agent will be happy to resolve this issue to Ms. [redacted]'s complete satisfaction.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted]
Client Services
I placed an order with Bradford Exchange at the beginning of December 2016. The order was for a snowglobe with a guaranteed delivery by Christmas. Something went wrong with the order and it was listed as "Returned" on 12/7/16 before it was ever sent out. I contacted the company for the first time and I was promised it was a glitch in the system and I shouldn't worry. My order said shipped on 12/12/16. I called again because the tracking was invalid. I was again, assured it was just that it hadn't updated yet. I called again today because it is still an empty, invalid tracking number. I was advised that they will place the same product on the order with expedited shipping and I will receive that by 12/23/16. I asked the rep if I would get 2 products (the original and the newly ordered one) and need to send one back. The rep advised, no, that I would only get one. This means the original was never ordered, processed, or shipped. The rep then agreed with me on that. I have been mislead by this company and given the runaround. The customer service is not what I expect from a company with such pricey items.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Thank you for this positive solution. I will not pursue this further. However, for your information and for whatever reason you have no record of the Internet order for checks, I have two sets of checks, one with my own name and one with my and my husband's names, which I paid separately for each, not understanding what happened.
December 31, 2015 Ms. Nita [redacted] Assistant Manager Direct Retail...
Services Revdex.com 330 N. Wabash Ave., Suite 2006 Chicago, IL 60611 Case # 11011601 Account # [redacted] Dear Ms. [redacted]: We are in receipt of your e-mail, dated December 24, 2015, regarding Ms. [redacted] complaint. We deeply regret not meeting the Christmas Guarantee for Ms. [redacted] order. Due to production difficulties, this Man’s Christian Bracelet was not available for 12/24/2015 shipping although we initially guaranteed it for Christmas Delivery. We would like to give Ms. [redacted] both bracelets for FREE and hope she accepts our sincerest apologies. If Ms. [redacted] has any other questions, we invite her to contact us. Thank you for bringing the matter to our attention. Sincerely, Kelsey [redacted] Client Services
My sister and I were going in on a gift together for my mother. I placed my order, but within the hour found out that my sister had already ordered the item and it was being delivered the next day. I tried to find a phone number for the company to cancel the order, but their online site would not allow me to find a customer service number, so I sent an email since I also could not log into the order itself. I emailed them to cancel the order within an hour of ordering it.
They did not respond until 28 hours later, and said the order had already shipped when I sent the email. I was finally able to log into their system today 12/11 to see that on their site it says the order was shipped on 12/02 (the day after I ordered and sent the email) and the tracking information says it wasn't shipped until 12/05.
I now have to wait to receive it in the mail in order to return it and wait for the refund. Not having a customer service phone number to cancel the order and not responding to emails timely is a poor way to do business and I will never order from them again because of their lie and poor timing in communication.
We are in receipt of your notification, dated April 4, 2016, regarding Mr. [redacted]’s complaint.
We are sorry to disappoint Mr. [redacted], but we have been informed that there have been delays in shipping his orders of the “Open Road” men’s sweater and the “Super Bowl Champions [redacted]” personalized men’s ring because of production difficulties.
As FTC regulations dictate, we have sent a notice to Mr. [redacted] indicating the delay. The latest information we received indicates shipment of his ring will occur by mid-June and the sweater will ship by August 1. We wish to remind you of your right to cancel the order, if this is inconvenient for you. Once we receive our allotment, orders are fulfilled on a first-come, first-served basis as promptly as possible.
To ensure Mr. [redacted] receives his order from these shipments as soon as possible, I have upgraded the shipping on his order at no charge so he will be one of the first to receive the sweater. Unfortunately the ring he ordered is personalized so I am unable to upgrade the shipping when our next shipment comes in. Because of this, I have taken 25% ($57.60) off of the total price, so the total of the ring is now $172.80. We would also like to note his card has not been officially charged as we do not charge for an item until it has shipped.
If Mr. [redacted] has further questions, or would like to cancel his orders, he may contact us directly; our toll free number is 866-285-2334; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT).
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
They guaranteed me delivery by February 13th and even said so in an email. They advised it was an error based on a issue with the automated system and would only offer 25% off. I spoke with several other disgruntled customers who received their purchased item free of charge, when I questioned this offer I was then offered 50% off the item. If they are offering others items for free that should be the case for everyone they failed to deliver to on their valentines day because I was left without a gift for my wife and had to scramble to get another item. They have now blocked me on their Facebook page because I posted the truth in how they treated me.
May 18, 2016
11pt;">Ms. [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: [redacted] A. [redacted] ...⇄
[redacted] ...⇄ /> [redacted], IL. 61373
Case # [redacted]
Account # [redacted]
Dear Ms. [redacted]:
We are in receipt of your notification, dated May 16, 2016, regarding Ms. [redacted] complaint.
We are sorry to disappoint Ms. [redacted], but the “[redacted] World Series Champions” electric train collection was expected to have a longer than usual production timeframe.
Our advertisement, which is attached, states that we would begin shipping the 1st issue of this product during the 2nd quarter of 2016. We are sorry for the confusion. Upon, chec[redacted] on the status of this collection, shipment of the 1st issue will likely occur in July. Should Ms. [redacted] wish to cancel her order, she can do so at any time.
For further assistance, Ms. [redacted] is welcome to contact us directly at [redacted]. We are available to assist Monday through Friday between 7:00 a.m. to 6:00 p.m. (CT).
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted]
Client Services
April 21, 2016
4.0in right 423.0pt;">Ms. [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: Cameron [redacted] ...⇄
[redacted] ...⇄ /> [redacted]
Case # [redacted]
Account # 6[redacted]
Dear Ms. [redacted]
We are in receipt of your notification, dated April 21,
2016, regarding Mr. [redacted] complaint.
Our records show we received
an order for 2 boxes of the “Seattle Mariners MLB” personalized checks on April
15, 2016. The order included the 2 boxes of checks at an introductory price of
$14.39. There were two add-ons that were selected during the ordering process
that included our [redacted] for $2.45 per box and
our Identity Restoration Program at the price of $7.00. The total for the [redacted]
and Identity Restoration programs together are $11.90.
We apologize for any
confusion during our checkout process. We understand that mistakes do happen,
and in the interest of keeping good client relations, I have credited the $7.00
to Mr. [redacted] account leaving a total balance of $19.29 for the checks.
If Mr. [redacted] has any other
questions, he can contact us directly at 866-551-8965; our hours are Monday through Friday, 7:00 a.m. to
6:00 p.m. (CT).
Thank you for bringing this matter to our attention.
Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
Tofer [redacted]
Client Services
November 3, 2016
Ms. [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: [redacted] J. [redacted] ...⇄
[redacted] [redacted] ...⇄ /> [redacted]
[redacted] [redacted] [redacted]
Dear Ms. [redacted]:
We are in receipt of your notification, dated November 3, 2016, regarding Mr. [redacted]’s complaint.
We're sorry if Mr. [redacted] didn’t receive the letter we sent on July 27, 2016 requesting him to indicate his desire to keep his order. In the case of a long delay, FTC regulations require us to send out a letter explaining the delay that also requires a response. If no response is received, FTC regulations require us to cancel an order.
We are unable to reinstate Mr. [redacted]’s canceled order, however, in the interest of keeping good client relations and since he desires to keep his order, we have reordered the clock with the same credit card information used on the previous order. I have also prioritized the handling of the order to ensure he will receive the clock from our first shipment.
Since we have reordered the clock for Mr. [redacted], we are considering this matter closed.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted]
Client Services
December 31, 2014
New Roman">
Ms. [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: [redacted] ...⇄ /> [redacted] ...⇄ /> [redacted]
[redacted]
Account # [redacted]
Dear Ms. [redacted]:
We are in receipt of your notification, dated December 22, 2015, regarding Mr. [redacted] complaint.
We apologize for any confusion regarding our “[redacted] World Series Champions Train Collection” and our “Christmas Guarantee.” We respectfully disagree with Mr. [redacted] regarding the Christmas Guarantee of the order we received on November 25, 2015. We did have a Christmas Guarantee for specific items, but not all products, guaranteeing delivery no later than December 24, 2015. Since the Royals just recently won the World Series, this train is a brand new item and, unfortunately, was not included in our guarantee.
We apologize for any misunderstanding which apparently resulted, and wish to assure you and Mr. [redacted] that in response to an e-mail he had sent to us earlier, his order and the subscription were canceled December 30, 2015. When the order was canceled, a refund was issued and a check for $30.00 will be sent out Tuesday, January 5, 2015.
If Mr. [redacted] has any further questions, he should contact us directly at 800-[redacted] our hours are Monday through Friday, 7:00am to 6:00pm (CT).
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted]
Client Services
Tell us why here...
The Bradford exchange is a rip off they keep nothing in stock and I ordered an angel as a Christmas present it came broken I called them they said they'd send a new one by February 17th here it is March 10th and still don't have a replacement I called again today and it's being back ordered now.... It won't be here til sometime in April I hope the recipient LOVES this angel bc it was a major pain to get!
There is no response from Bradford Exchange to review. I first ordered on 11/25 and then by phone spoke with a woman who promised it would be at my home the Friday before Christmas. This company ruined my Christmas. I was embarrassed because I had no gift.
I can't find the response anywhere from the business, but I am still not in receipt of the item ordered, and was told it would be here yesterday, but now that date has once again changed to Friday. I will know better than to trust Bradford Exchange for a Christmas delivery again. Please send me their response so I can review it. I can't accept one I have not read. Thanks. I read your response and see this, but I do not see theirs. [redacted]
Never doing business with this company again. I paid $20 for express shipping just so my dad's present could get here on time before Christmas. I was promised beforehand that my package was granted to arrive before Christmas and it didn't arrive until 3 days after Christmas. They don't have a customer service number so I emailed them to ask for a refund. It's been a week and I haven't heard anything from them. Not to mention my dad's gift looked nothing like it did in the picture. I wish I would've read the reviews before doing business with this company.
These people are a JOKE. Ordered an item over a week ago. Website still says "preparing for shipping"....Called yesterday and was told that would go out today. On phone AGAIN with these clueless people and he tells me it was shipped on the 16th of December. Gives me a tracking number which does not work and status STILL says "preparing to ship" waiting on supervisor now.
Bradford Exchange gives false advertisement on their website about their products. They refuse to help me out with my order and just keep apologizing for the inconvenience.
March 15, 2016
Roman">Ms. [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: [redacted] ...⇄
2[redacted] �...⇄ /> [redacted]
[redacted]
Account # [redacted]
Dear Ms. [redacted]:
We are in receipt of your notification, dated March 11, 2016, regarding Ms. [redacted] complaint.
Our records show Ms. [redacted] contacted our company through our [redacted] page regarding her order for “[redacted] A[redacted] Personal Checks” on March 9, 2016. She spoke with a representative about the mix-up with her order and that she should have received 2 boxes of checks instead of one. The representative offered to send the other box of checks at no charge and she declined and stated she no longer needed them since she was out of town and only wanted a refund. The representative informed her that he coded the checks as returned and he had issued the refund even though she showed no intention of returning the box of checks she “no longer needed.”
After the representative advised Ms. [redacted] that he issued the refund, he also stated to her she would receive her refund within 2-3 business days. Unfortunately he misspoke as it can take up to 5 business days depending on the bank. The refund is set in our system so she will be receiving her full refund on the credit card used for the order.
Since we have already issued a refund and she is keeping one usable box of checks that she is getting for free, we are considering this matter closed.
If Ms. [redacted] has any other questions, she can contact us directly at [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT).
Sincerely,
[redacted]
Client Services
April 5, 2016
11pt;">Ms. [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: [redacted] ...⇄ /> [redacted] ...⇄ /> [redacted]9
Case # [redacted]
Account # [redacted]
Dear Ms. [redacted]:
We are in receipt of your notification, dated April 4, 2016, regarding Mr. [redacted] complaint.
We're sorry to disappoint you, but we have been informed that there will be a delay in shipping your order of the Every Day Is A Touchdown With You Michigan State Figurine because of production difficulties. As FTC regulations dictate, we have sent a notice to Mr. [redacted] indicating the delay. The latest information we received indicates shipment may not be made until the end of May. We wish to remind you of your right to cancel the order, if this is inconvenient for you. Once we receive our allotment, orders are fulfilled on a first-come, first-served basis as promptly as possible. To ensure Mr. [redacted] receives his order from this shipment as soon as possible, I have upgraded the handling on his order at no charge so he will be one of the first to receive the figurine. We would also like to note his card has not been officially charged as we do not charge for an item until it has shipped.
Please contact us if we may be of further assistance. Our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT).
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted]
Client Services
I ordered a ring as a Christmas present on November 29, 2015. The item was guaranteed Christmas delivery. I have NEVER been so disappointed. I have made over 10 phone calls to this company. Received the wrong personalization and was told to keep the WRONG ring??? I have been lied to by every customer representative that I have spoken with. Promised dates that never come through. Yesterday (January 21, 2016) I was told that the ring wouldn't be received until February 25, 2016.
I requested the CEO's name and phone number. I called to speak with Rich [redacted] and was told that Mr. [redacted] didn't receive customer complaints and was TOO BUSY for that.
Yesterday, I requested a refund be applied to my [redacted] card and the order cancelled. I want NO further mailings from this company and have spent thousands of dollars in the past purchasing coins and collectables. I am disappointed and shocked that this company treats it's customers in such a manner.
Please forward this complaint directly to Mr. [redacted] so he might know how I (as a good customer) was treated.
Thank you,
Jerry [redacted]
Ordered a [redacted] Cardinal purse from this company. Received email with ship date of the 19th and tracking # was bad. Called to ask about #, was told to wait till the actual ship date which was now the 23rd. Called today 12/28 and the customer service was CLEARLY lying (Yolanda). Told me the package was due to ship 12/30. Acting like she could read a tracking status....when I asked where is it....no answer. Ooops! Disconnected! Called back and Yolanda now says she will send out another cause apparently [redacted]x hasn't updated their website tracking (her answer). UGHHHH So now she is sending out another, due to ship in 7-10 days....
Initial Business Response /* (1000, 5, 2015/06/18) */
June 18, 2015
Ms. [redacted]
Assistant Manager
Direct Retail Services
Revdex.com
330 North Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: Ms. [redacted]
[redacted]
[redacted] XXXXX-XXXX
Case...
# XXXXXXXX
Account # XXXXXXXXX
Dear Ms. [redacted]
We are in receipt of your e-mail, dated June 12, 2015, regarding Ms. [redacted]'s complaint.
Please accept our sincerest apology for any inconvenience this situation may have caused. Our records show that there was miscommunication between the call center and the check processing center that resulted in Ms. [redacted]'s order being accidentally canceled.
Because she is a valued client, and in the interest of providing good client relations, we are going to arrange for her to receive her checks free of charge. One of our agents will be contacting Ms. [redacted] at the phone number we have on file which is XXX-XXX-XXXX to verify all information that is to appear on the checks, and the address where they are to be sent. If this phone number is incorrect, we respectfully request Ms. [redacted] contact [redacted] at XXX-XXX-XXXX.
Again, we sincerely apologize for the inconvenience she experienced, and we will be contacting Ms. [redacted] later on this afternoon. Our agent will be happy to resolve this issue to Ms. [redacted]'s complete satisfaction.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted]
Client Services
I placed an order with Bradford Exchange at the beginning of December 2016. The order was for a snowglobe with a guaranteed delivery by Christmas. Something went wrong with the order and it was listed as "Returned" on 12/7/16 before it was ever sent out. I contacted the company for the first time and I was promised it was a glitch in the system and I shouldn't worry. My order said shipped on 12/12/16. I called again because the tracking was invalid. I was again, assured it was just that it hadn't updated yet. I called again today because it is still an empty, invalid tracking number. I was advised that they will place the same product on the order with expedited shipping and I will receive that by 12/23/16. I asked the rep if I would get 2 products (the original and the newly ordered one) and need to send one back. The rep advised, no, that I would only get one. This means the original was never ordered, processed, or shipped. The rep then agreed with me on that. I have been mislead by this company and given the runaround. The customer service is not what I expect from a company with such pricey items.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Thank you for this positive solution. I will not pursue this further. However, for your information and for whatever reason you have no record of the Internet order for checks, I have two sets of checks, one with my own name and one with my and my husband's names, which I paid separately for each, not understanding what happened.
December 31, 2015 Ms. Nita [redacted] Assistant Manager Direct Retail...
Services Revdex.com 330 N. Wabash Ave., Suite 2006 Chicago, IL 60611 Case # 11011601 Account # [redacted] Dear Ms. [redacted]: We are in receipt of your e-mail, dated December 24, 2015, regarding Ms. [redacted] complaint. We deeply regret not meeting the Christmas Guarantee for Ms. [redacted] order. Due to production difficulties, this Man’s Christian Bracelet was not available for 12/24/2015 shipping although we initially guaranteed it for Christmas Delivery. We would like to give Ms. [redacted] both bracelets for FREE and hope she accepts our sincerest apologies. If Ms. [redacted] has any other questions, we invite her to contact us. Thank you for bringing the matter to our attention. Sincerely, Kelsey [redacted] Client Services
My sister and I were going in on a gift together for my mother. I placed my order, but within the hour found out that my sister had already ordered the item and it was being delivered the next day. I tried to find a phone number for the company to cancel the order, but their online site would not allow me to find a customer service number, so I sent an email since I also could not log into the order itself. I emailed them to cancel the order within an hour of ordering it.
They did not respond until 28 hours later, and said the order had already shipped when I sent the email. I was finally able to log into their system today 12/11 to see that on their site it says the order was shipped on 12/02 (the day after I ordered and sent the email) and the tracking information says it wasn't shipped until 12/05.
I now have to wait to receive it in the mail in order to return it and wait for the refund. Not having a customer service phone number to cancel the order and not responding to emails timely is a poor way to do business and I will never order from them again because of their lie and poor timing in communication.
May 16, 2016
11pt;">Ms. [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: [redacted] ...⇄
[redacted] ...⇄ /> [redacted]
Case # [redacted]
Account # [redacted]
Dear Ms. [redacted]:
We are in receipt of your notification, dated April 4, 2016, regarding Mr. [redacted]’s complaint.
We are sorry to disappoint Mr. [redacted], but we have been informed that there have been delays in shipping his orders of the “Open Road” men’s sweater and the “Super Bowl Champions [redacted]” personalized men’s ring because of production difficulties.
As FTC regulations dictate, we have sent a notice to Mr. [redacted] indicating the delay. The latest information we received indicates shipment of his ring will occur by mid-June and the sweater will ship by August 1. We wish to remind you of your right to cancel the order, if this is inconvenient for you. Once we receive our allotment, orders are fulfilled on a first-come, first-served basis as promptly as possible.
To ensure Mr. [redacted] receives his order from these shipments as soon as possible, I have upgraded the shipping on his order at no charge so he will be one of the first to receive the sweater. Unfortunately the ring he ordered is personalized so I am unable to upgrade the shipping when our next shipment comes in. Because of this, I have taken 25% ($57.60) off of the total price, so the total of the ring is now $172.80. We would also like to note his card has not been officially charged as we do not charge for an item until it has shipped.
If Mr. [redacted] has further questions, or would like to cancel his orders, he may contact us directly; our toll free number is 866-285-2334; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT).
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
Tofer [redacted]
Client Services