Initial Business Response /* (1000, 5, 2014/07/31) */
July 31,
***
***
***
***
***
***
RE: ***
***
***
Case ***
Account ***
Dear***
We are in receipt of your e-mail, dated July 21, 2014, regarding ***'s complaint
Our records indicate that *** previously subscribed to two collections from Hawthorne Village; the "Thomas Kinkade Village Christmas Collection", and the "Rudolph's Christmas Town Village Collection." Our records also show we were contacted in May to cancel the Kinkade Village collection, which we did upon receipt of the request
However, we sent a confirmation notice of the cancellation, but informed *** that the fourth issue in that collection, "From the Heart Gifts," had already been shipped to himThe letter included instructions on how to return the shipment if he did not wish to keep itAs of this date, we have not received the returned shipment, and is the reason *** is still being billed for it
Additionally, we have no record of receiving any previous request from *** concerning the cancellation of the "Rudolph Christmas Town Village CollectionBut, upon receiving your notification of his complaint the reservation has been canceled and no further shipments will be madeIf *** does not wish to keep the most recent shipment of "MrsClaus Sweet Shop" that was shipped on July 14, 2014, he can return it for a full refund to his credit card
We were sorry to learn that he no longer wishes for us to advise him of new products issued by The Bradford Group of CompaniesAs *** requested, his account has been coded to prohibit future mailingsHowever, mailings are prepared in advance, and it is possible that a few notifications will still reach himAlthough he will no longer be an active customer of The Bradford Exchange/Hawthorne Village we would like to express our appreciation for his previous patronage
If *** has any further concerns, or needs assistance in returning any shipments, he can contact us directly at ***; our hours are Monday through Friday, from 7:00am to 6:00pm (CT)
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
***
I ordered an item on October 15, 2015, and was told that it would be delivered between Oct26- I item never showed up Each time I checked the order status, the delivery date changed I sent an email to customer service to get some clarity on the order status No one ever returned my email I called, and was put on hold for minutes, and then told that the item would be delivered this week, even though it hasn't even been shipped yet I started to tell the representative how disappointed I was with the situation, and he said thank you and was going to hang up on me How very rude I would be careful when dealing with this company
June 15,
"margin: 0in 0in 0pt;">MsEsther ***Customer Relations Advocate
Revdex.com
NWabash Avenue, Suite Chicago, IL
RE: Tina L***
*** *** *** **.
*** ** ***
Case # ***
Account # ***
Dear Ms***:
We are in receipt of your notification, dated June 15, 2016, regarding Ms***’s complaint
Our records show on June 6, we received an order from Ms*** for our “Timeless Love” men’s watch, “Our Forever Love” personalized men’s ring and “Our Forever Love” personalized diamond bridal ring setWe apologize for any confusion, but the dates listed in our summary are labeled as an estimated delivery dateMs*** will receive all of her orders by Monday June 20,
The watch Ms*** ordered was shipped out June 7, She can use this trac*** number *** on www.***.com/us to keep an eye on it as it will be delivered today, June 15, 2016. The “Our Forever Love” diamond bridal set is being shipped today, June 15, 2016, with trac*** number *** and will be delivered Monday, June 20, The men’s ring is currently at our engraver, but is under our Father’s Day guarantee and will have automatic upgraded shipping to arrive by Saturday, June 18,
If Ms*** has further questions, she is welcome to contact us directly at 877-903-1696. We are available to assist Monday through Friday between 7:a.mto 6:p.m(CT)Sincerely,
*** ***
Client Services
Initial Business Response /* (1000, 5, 2015/05/18) */
May 18,
MsNita ***
Assistant Manager
Direct Retail Services
Revdex.com
NWabash Avenue, Suite
Chicago, IL
RE: MrMichael ***
***
Case # ***
Account # ***
Dear Ms***:
We are in receipt of your e-mail, dated May 11, 2015, regarding Mr***'s complaint
Each year we make every attempt to supply our customer's with their chosen gifts on time for Mother's DayUnfortunately, as much as we try to be prepare for every possible obstacle, no amount of planning will ensure that we are 100% successfulAnd for this, we sincerely apologize
As our goal is to deliver orders on time during Mother's Day, we often implement FREE upgraded shipping on those orders that are shipped at the last minuteUnfortunately, Federal Express and United Parcel Service do not deliver to Post Office Boxes, and therefore, we were unable to utilize the upgraded shipping methods to deliver Mr***'s order on time
Our records indicate Mr*** placed his order on-line on time for Mother's Day delivery, but may have been unaware of possible delays when shipping to Post Office BoxesWe wish to assure you we are always looking for ways to improve the ordering experience, and are addressing this issue as we speak
In the meantime, because we did not meet our promise to deliver his order on time, we are issuing a house credit for the shipping fee, plus 15% of the total cost of the pendantWe trust he has received his order by now, and if he has any further questions or concerns he can contact me directly at the number below
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
Mary ***
Client Services
***
Initial Consumer Rebuttal /* (3000, 7, 2015/05/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response because when I was trying to get in touch with someone I was given a run aroundthen when I finally did speak with someone he could not provide me with any tracking info untill a week laterI do not know what kind of business they are running, but I do not wish to ever trust them with a order again
September 26,
New Roman">MsEsther ***
Customer Relations Advocate
Revdex.com
NWabash Avenue, Suite Chicago, IL
RE: Nury ***
*** *** *** ***
*** ** ***
Case # ***
Account # ***
Dear Ms***:
We are in receipt of your notice, dated September 25, 2016, regarding Ms***’s complaint
I apologize for any confusion regarding Ms***’s order of “The Life of Christ” Limoges box collectionWe received the order in her name on February 19, and shipped out the first issue, “The Nativity,” on February and received the payment of $on March The following shows the history of the five issues in the collection that were sent out and the date we received payment:
Product Name
Date Shipped
Total Due
Payment
Payment Date
Refund date
The Nativity
2/22/
$
$
03/22/
7/12/
Healing
the Blind
3/24/
$
$
4/19/
7/12/
Wal***
on Water
4/21/
$
$
Item returned before payment made
No refund due as no payment was made
Display
5/12/
$
$
(Split Payment)
5/18/
5/18/
Woman at Well
5/17/
$
$ (Split Payment)
5/18/
7/12/ Balance of $settled with return
The first two payments made were applied to the first two shipments as expected, however, we did not receive the payment for the $displayWhen Ms*** sent in her third payment of $48.98, the next shipment, “Woman at Well,” was already sent out and $was applied to the display and the remainder of the payment ($38.99), was applied to the last shipment, leaving a balance of $This remaining balance was settled with the return of the last item
We received all of her returns and issued four refund checks, two for $48.98, one for $38.99, and the fourth for $While she received the first three, we can only assume the last check for $was lost in the mailOn September 13, a representative reissued a refund check for the same amount which she should receive under separate cover by the end of next week
Since we have refunded each payment that was made for the return items, and we are not responsible for additional costs such as printing or copying, we are considering this matter closed
If Ms*** has any further questions or concerns regarding this matter, she should contact us directly at 800-772-4277; our hours are Monday through Friday, 7:00am to 6:00pm (CT)
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future
Sincerely,
Tofer ***
Client Services
Initial Business Response /* (1000, 5, 2014/05/21) */
May 21,
***
We are in receipt of your e-mail, dated May 12, 2014, regarding *** complaint
We wish to apologize to *** for the misinformation he received regarding the expected ship date of his order for Mother's DayWe are not sure where the June 14th delivery date came from, but our records show *** ordered on time and his order was shipped accordingly
Our records indicate his order for the "My Family, My Joy Personalized Bracelet" was shipped on May 9th, via *** Overnight DeliveryWe have enclosed a copy of the Delivery Notification that we obtained from *** showing delivery was made on Saturday, May 10th @ 9:51am
Thank you for bringing this matter to our attention
Sincerely,
***
"SCAMMED"
I was told I suppose to receive my order before mother's day and I really receive it months after than, very disappointed with their service, they take 2-months to deliver the orders and also gave my credit card number and next day I had "STOLEN" charges from the area the company is in"NEVER BUY SOMETHING FROM THIS COMPANY"
July 7,
face="Times New Roman">MsEsther ***
Customer Relations Advocate
Revdex.com
NWabash Avenue, Suite Chicago, IL
RE: Carl N***
Steeplechase Court
Columbia, TN
Case # Account # ***
Dear Ms***:
We are in receipt of your notification, dated July 6, 2016, regarding Mr***’ complaint
Our records indicate that our “Indian Head Nickel” men’s ring was shipped to Mr*** on June 21, As you can see from the attachment provided, when the assigned trac*** number *** is used on www.fedex.com/us, the ring is currently on its way back to us as the mailing address provided was marked as incorrect by the local post office
We apologize for the confusion and, in the interest of good client relations, we have manually processed the return of the order and have arranged for a refundMr*** will receive a refund in the form of a credit to his credit cardThe credit should be posted within hours.
If Mr*** has any further questions, he can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:a.mto 6:p.m(CT)
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
Tofer ***
Client Services
I am so disappointed in this companyI ordered a full set of coins on 12/9/This was supposed to be a gift for xmas to my husbandI ordered and paid for the whole setThe set included a beautiful boxI received ONE coin and no boxIt said that this was part of a subscriptionWhy would I pay in full for a subscription where I don't receive but ONE coin every month or two?
I emailed them and they immediately emailed me back saying per my instructions they cancelled my subscriptionI DID NOT cancel anythingI asked for what I paid forI emailed them immediately as they do not have a customer service number and have not heard a word sinceI emailed again days ago to see if they were going to help me and have not heard anythingI will never ever use this business againThey don't care if you come back or not
July 26,
face="Times New Roman">MsEsther ***
Customer Relations Advocate
Revdex.com
NWabash Avenue, Suite Chicago, IL
RE: Vonnie ***
P.OBox
Jacksonville, FL
Case # Account #
Dear Ms***:
We are in receipt of your notification, dated July 25, 2016, regarding Ms***’s complaint
We apologize if Ms*** is disappointed with the delivery of her “A Year of Wishes” music box she purchased from usShe purchased expedited shipping for her item, which we shipped on July 21, 2016. The order was supposed to be delivered by *** ** on July 22, We contacted *** ** today to find out why Ms***’s order was not delivered on time and we were informed that due to heavy thunderstorms in the area, *** ** was unable to deliver the order on July 22, 2016. Due to the unforeseen situation, we are issuing a credit back to Ms***’s credit card for her shipping costs
If Ms*** has any further questions, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:a.mto 6:p.m(CT)
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
Tofer ***
Client Services
On March 29, I ordered a keepsake box from Bradford Exchange (order #9**SSN**1) and was to receive it between April 12- This was my grandsons graduation gift After not receiving it by th 26th I search again and now is says it won't be delivered till May with no explanation as to why the delay I will be traveling from Michigan to Tennat this time and it will be too late for my gift to be delivered I have written times since you can't call and said to cancel if I can't have it within two weeks and though they say they reply in one day, I have not received one reply to my customer service request That's terrible customer service when all I'm asking for is my item now or my refund Can you get thru to them? Thank you
I wanted to return an item that was way overpriced and not worth it but the company makes it *** to return something! I waited forever on the phone and they don't even give you a phone number with your shipment! I had to *** it!!! You have to really go through literal ***!! Why don't they just send return labels with the item like numerous other businesses do and that would make the return so much easier It's a big secret to even get the customer service phone number - like I said I had to go online and *** it - why aren't they even giving you that information on your invoice??? They don't want people returning their bubble gum machine junk, that is why!
MsEsther
*** August 8, Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: MsDaniella *** SW VANDERSCHUERE RDHILLSBORO, OR 97123- Case # Account # Dear Ms***: We are in receipt of your notification, dated August 8, 2016, regarding Ms***’s complaint We sincerely apologize for any confusion Ms*** endured throughout the ordering processBelow is a complete price breakdown of the charges:
Product Number & Description Price
#18-00088-“Lena Liu's Floral Borders Personal Checks” Product Price: $Postage & Handling: $
#18-00045-Secure Ship (box) Product Price: $Postage & Handling: $
#18-00070-EZ Shield (box) Product Price: $Postage & Handling: $
#18-00070-Phone Order Fee Product Price: $Postage & Handling: $
Grand Total: $
The checks have shipped out and are scheduled to arrive on 8/9/2016, *** Tracking # ***If Ms*** desires to return the checks for a full refund as mentioned in her desired resolution, we will send her a pre-paid return label Once again, we apologize for her poor experience with us and look forward to resolving this matter Sincerely, Kelsey *** Client Services 866-551-
December 31,
New Roman">
Ms*** ***
Customer Relations Advocate
Revdex.com
*** ** *** *** *** ***
*** ** ***
RE: Mr*** ** ***
*** ** *** ***
*** ** ***
Case # ***
Account # ***
Dear Ms***
We are in receipt of your notification, dated December 28, 2015, regarding Mr*** complaint
We respectfully disagree with Mr*** regarding the order he placed on-line on December 16, Our web page did show our “Christmas Guarantee” for specific items, guaranteeing delivery no later than December 24, Not all items on the web site were guaranteed, however, the “Navy Pride Men's Hoodie” was guaranteed until December 10, Guaranteed items boast a banner and a “gift icon” on the product page of the products that are covered under the guaranteeWhen the item is no longer guaranteed we remove the banner and icon from the product’s page on the web site
Our records show we received the order for the “Navy Pride Men's Hoodie” placed by Mr*** December 16, 2015, six days after the hoodie was removed from our “guarantee” December 10, Since the icon and banner were taken down by the time the order was placed, it was no longer guaranteed for Christmas delivery
Our records also show Mr*** was not charged twice for his order, but a pre-authorization was performed on his cardPre-authorizations are a common practice to ensure funds on a credit card will still be available before it is chargedOnce the card is officially charged, the pre-authorization amount does “fall off” of the card and the funds become available againThis process takes anywhere from to business days after the card has been charged and could possibly be delayed due to holidays
Since the order was not placed in time for our Christmas Guarantee and the pre-authorization amount will be released onto his card in a matter of days, we are not issuing a discount and are considering the matter closedIf Mr*** would like to return the hoodie he should contact us directly at *** to receive a pre-paid postage label; our hours are Monday through Friday, 7:00am to 6:00pm (CT)
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future
Sincerely,
*** ***
Client Services
Tell us why here
My grandmother ordered something back in August, for a Christmas giftThey cashed her check, and then told us that they wouldn't ship the item until December 23rdThey now sent another notice stating that they would now not be shipping the item until June 30th of This is ridiculousWe will never order from them again
The Bradford Exchange hires incompetent help in their customer service department that cannot explain issues properlyIf you have any transactions with them, be prepared to deal with being hung up on, and told misinformation that will likely result in a detriment on your personal lifeThey neglected to tell me, after calling them TWICE (not physical attempts, which is over a dozen) to verify of a charge I wasn't sure about, that I owed them because of the goofy way their refund process isEach time, I was told not to worryNext thing I know, it's sent to collections for no apparent reason on my endEach time you call, expect to wait minutes or more, and be prepared to be hung up on or disconnectedNot one person I've ever spoke to was kind, thoughtful, or considerate of my timeThey're terrible people, in a terrible companyThe worst part about all of this is I had to tolerate and endure all of this over a product that I couldn't even use because it was wrong to begin with
Ordered a subscription plan from them in December under three payment planFirst installment taken out of my account was higher but I thought well maybe shipping and handlingWrongTook the next payment out and still wrongI emailed which took longer than the website saidThe response I received did not answer my question at allThey then took another payment out so I calledThe lady on the line said that the code that was used was for paymentsHow does that happen when you order it under paymentsThen this withdrawal was for next piece that was scheduled to ship she said at beginning of conversationAt the end they had already shipped itA miracle I guessTold her to cancel rest but now I have to ship back last piece before they will refund my moneySo frustrated and ticked offShe even went on the website and saw what it said but could do nothingBad customer service
I received a bracelet from The Bradford Exchange, which I immediately returned I paid with my debit card through Paypal I never received a credit for my order, even though Bradford confirmed they recieved the bracelet on September 2nd I filed a claim with the fraud dept of my bank, and they credited me the money I started receving invoices from Bradford for monthly payments on the bracelet I called and they said they not only credited me, but also paid my bank, so I now owed them money for that fee Long story short: after numerous calls to my bank, Paypal and Bradford, I was put on a conference call betwen myself, Paypal and Bradford, where it was revealed that Bradford had issued the refund to SOMEONE ELSE'S debit card, and they REFUSED to make the situation right The woman from Bradford was rude and told Paypal it was basically THEIR responsibility, even though Paypal had my correct debit card on file, and it was Bradford's fault it went to the wrong card As a result, Paypal was left holding the bag I am using the refund from Paypal to make it right with Bradford so they won't turn me over to a collection agency, but I will NEVER do business with Bradford again, and I will let everyone I know to do the same
January 3,
11pt;">
Ms*** ***
Customer Relations Advocate
Revdex.com
NWabash Avenue, Suite Chicago, IL
RE: *** E***
*** *** ***
*** ** ***
*** * ***
Account # ***
Dear Ms***:
We are in receipt of your notification, dated January 3, 2017, regarding Mr***’ complaint
We are sorry that Mr*** is still receiving shipments under his mother’s nameI see from the account that the main address had been updated, however, his address was not purged from the account resulting in items being shipped to his address
Thank you for alerting us to this issue; I have purged the address so you will not receive any further shipments, however, mailings are prepared in advance, and it is possible that a few notifications may be forwarded to you
If Mr*** has any other questions, he can contact us directly; our toll free number is ***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT)
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
*** ***
Client Services
Initial Business Response /* (1000, 5, 2014/07/31) */
July 31,
***
***
***
***
***
***
RE: ***
***
***
Case ***
Account ***
Dear***
We are in receipt of your e-mail, dated July 21, 2014, regarding ***'s complaint
Our records indicate that *** previously subscribed to two collections from Hawthorne Village; the "Thomas Kinkade Village Christmas Collection", and the "Rudolph's Christmas Town Village Collection." Our records also show we were contacted in May to cancel the Kinkade Village collection, which we did upon receipt of the request
However, we sent a confirmation notice of the cancellation, but informed *** that the fourth issue in that collection, "From the Heart Gifts," had already been shipped to himThe letter included instructions on how to return the shipment if he did not wish to keep itAs of this date, we have not received the returned shipment, and is the reason *** is still being billed for it
Additionally, we have no record of receiving any previous request from *** concerning the cancellation of the "Rudolph Christmas Town Village CollectionBut, upon receiving your notification of his complaint the reservation has been canceled and no further shipments will be madeIf *** does not wish to keep the most recent shipment of "MrsClaus Sweet Shop" that was shipped on July 14, 2014, he can return it for a full refund to his credit card
We were sorry to learn that he no longer wishes for us to advise him of new products issued by The Bradford Group of CompaniesAs *** requested, his account has been coded to prohibit future mailingsHowever, mailings are prepared in advance, and it is possible that a few notifications will still reach himAlthough he will no longer be an active customer of The Bradford Exchange/Hawthorne Village we would like to express our appreciation for his previous patronage
If *** has any further concerns, or needs assistance in returning any shipments, he can contact us directly at ***; our hours are Monday through Friday, from 7:00am to 6:00pm (CT)
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
***
I ordered an item on October 15, 2015, and was told that it would be delivered between Oct26- I item never showed up Each time I checked the order status, the delivery date changed I sent an email to customer service to get some clarity on the order status No one ever returned my email I called, and was put on hold for minutes, and then told that the item would be delivered this week, even though it hasn't even been shipped yet I started to tell the representative how disappointed I was with the situation, and he said thank you and was going to hang up on me How very rude I would be careful when dealing with this company
June 15,
"margin: 0in 0in 0pt;">MsEsther ***Customer Relations Advocate
Revdex.com
NWabash Avenue, Suite Chicago, IL
RE: Tina L***
*** *** *** **.
*** ** ***
Case # ***
Account # ***
Dear Ms***:
We are in receipt of your notification, dated June 15, 2016, regarding Ms***’s complaint
Our records show on June 6, we received an order from Ms*** for our “Timeless Love” men’s watch, “Our Forever Love” personalized men’s ring and “Our Forever Love” personalized diamond bridal ring setWe apologize for any confusion, but the dates listed in our summary are labeled as an estimated delivery dateMs*** will receive all of her orders by Monday June 20,
The watch Ms*** ordered was shipped out June 7, She can use this trac*** number *** on www.***.com/us to keep an eye on it as it will be delivered today, June 15, 2016. The “Our Forever Love” diamond bridal set is being shipped today, June 15, 2016, with trac*** number *** and will be delivered Monday, June 20, The men’s ring is currently at our engraver, but is under our Father’s Day guarantee and will have automatic upgraded shipping to arrive by Saturday, June 18,
If Ms*** has further questions, she is welcome to contact us directly at 877-903-1696. We are available to assist Monday through Friday between 7:a.mto 6:p.m(CT)Sincerely,
*** ***
Client Services
Initial Business Response /* (1000, 5, 2015/05/18) */
May 18,
MsNita ***
Assistant Manager
Direct Retail Services
Revdex.com
NWabash Avenue, Suite
Chicago, IL
RE: MrMichael ***
***
Case # ***
Account # ***
Dear Ms***:
We are in receipt of your e-mail, dated May 11, 2015, regarding Mr***'s complaint
Each year we make every attempt to supply our customer's with their chosen gifts on time for Mother's DayUnfortunately, as much as we try to be prepare for every possible obstacle, no amount of planning will ensure that we are 100% successfulAnd for this, we sincerely apologize
As our goal is to deliver orders on time during Mother's Day, we often implement FREE upgraded shipping on those orders that are shipped at the last minuteUnfortunately, Federal Express and United Parcel Service do not deliver to Post Office Boxes, and therefore, we were unable to utilize the upgraded shipping methods to deliver Mr***'s order on time
Our records indicate Mr*** placed his order on-line on time for Mother's Day delivery, but may have been unaware of possible delays when shipping to Post Office BoxesWe wish to assure you we are always looking for ways to improve the ordering experience, and are addressing this issue as we speak
In the meantime, because we did not meet our promise to deliver his order on time, we are issuing a house credit for the shipping fee, plus 15% of the total cost of the pendantWe trust he has received his order by now, and if he has any further questions or concerns he can contact me directly at the number below
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
Mary ***
Client Services
***
Initial Consumer Rebuttal /* (3000, 7, 2015/05/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response because when I was trying to get in touch with someone I was given a run aroundthen when I finally did speak with someone he could not provide me with any tracking info untill a week laterI do not know what kind of business they are running, but I do not wish to ever trust them with a order again
September 26,
New Roman">MsEsther ***
Customer Relations Advocate
Revdex.com
NWabash Avenue, Suite Chicago, IL
RE: Nury ***
*** *** *** ***
*** ** ***
Case # ***
Account # ***
Dear Ms***:
We are in receipt of your notice, dated September 25, 2016, regarding Ms***’s complaint
I apologize for any confusion regarding Ms***’s order of “The Life of Christ” Limoges box collectionWe received the order in her name on February 19, and shipped out the first issue, “The Nativity,” on February and received the payment of $on March The following shows the history of the five issues in the collection that were sent out and the date we received payment:
Product Name
Date Shipped
Total Due
Payment
Payment Date
Refund date
The Nativity
2/22/
$
$
03/22/
7/12/
Healing
the Blind
3/24/
$
$
4/19/
7/12/
Wal***
on Water
4/21/
$
$
Item returned before payment made
No refund due as no payment was made
Display
5/12/
$
$
(Split Payment)
5/18/
5/18/
Woman at Well
5/17/
$
$ (Split Payment)
5/18/
7/12/ Balance of $settled with return
The first two payments made were applied to the first two shipments as expected, however, we did not receive the payment for the $displayWhen Ms*** sent in her third payment of $48.98, the next shipment, “Woman at Well,” was already sent out and $was applied to the display and the remainder of the payment ($38.99), was applied to the last shipment, leaving a balance of $This remaining balance was settled with the return of the last item
We received all of her returns and issued four refund checks, two for $48.98, one for $38.99, and the fourth for $While she received the first three, we can only assume the last check for $was lost in the mailOn September 13, a representative reissued a refund check for the same amount which she should receive under separate cover by the end of next week
Since we have refunded each payment that was made for the return items, and we are not responsible for additional costs such as printing or copying, we are considering this matter closed
If Ms*** has any further questions or concerns regarding this matter, she should contact us directly at 800-772-4277; our hours are Monday through Friday, 7:00am to 6:00pm (CT)
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future
Sincerely,
Tofer ***
Client Services
I'LL CLOSE THE COMPLAINT UPON RECEIPT OF THE CHECK
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2014/05/21) */
May 21,
***
We are in receipt of your e-mail, dated May 12, 2014, regarding *** complaint
We wish to apologize to *** for the misinformation he received regarding the expected ship date of his order for Mother's DayWe are not sure where the June 14th delivery date came from, but our records show *** ordered on time and his order was shipped accordingly
Our records indicate his order for the "My Family, My Joy Personalized Bracelet" was shipped on May 9th, via *** Overnight DeliveryWe have enclosed a copy of the Delivery Notification that we obtained from *** showing delivery was made on Saturday, May 10th @ 9:51am
Thank you for bringing this matter to our attention
Sincerely,
***
"SCAMMED"
I was told I suppose to receive my order before mother's day and I really receive it months after than, very disappointed with their service, they take 2-months to deliver the orders and also gave my credit card number and next day I had "STOLEN" charges from the area the company is in"NEVER BUY SOMETHING FROM THIS COMPANY"
July 7,
face="Times New Roman">MsEsther ***
Customer Relations Advocate
Revdex.com
NWabash Avenue, Suite Chicago, IL
RE: Carl N***
Steeplechase Court
Columbia, TN
Case # Account # ***
Dear Ms***:
We are in receipt of your notification, dated July 6, 2016, regarding Mr***’ complaint
Our records indicate that our “Indian Head Nickel” men’s ring was shipped to Mr*** on June 21, As you can see from the attachment provided, when the assigned trac*** number *** is used on www.fedex.com/us, the ring is currently on its way back to us as the mailing address provided was marked as incorrect by the local post office
We apologize for the confusion and, in the interest of good client relations, we have manually processed the return of the order and have arranged for a refundMr*** will receive a refund in the form of a credit to his credit cardThe credit should be posted within hours.
If Mr*** has any further questions, he can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:a.mto 6:p.m(CT)
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
Tofer ***
Client Services
I am so disappointed in this companyI ordered a full set of coins on 12/9/This was supposed to be a gift for xmas to my husbandI ordered and paid for the whole setThe set included a beautiful boxI received ONE coin and no boxIt said that this was part of a subscriptionWhy would I pay in full for a subscription where I don't receive but ONE coin every month or two?
I emailed them and they immediately emailed me back saying per my instructions they cancelled my subscriptionI DID NOT cancel anythingI asked for what I paid forI emailed them immediately as they do not have a customer service number and have not heard a word sinceI emailed again days ago to see if they were going to help me and have not heard anythingI will never ever use this business againThey don't care if you come back or not
July 26,
face="Times New Roman">MsEsther ***
Customer Relations Advocate
Revdex.com
NWabash Avenue, Suite Chicago, IL
RE: Vonnie ***
P.OBox
Jacksonville, FL
Case # Account #
Dear Ms***:
We are in receipt of your notification, dated July 25, 2016, regarding Ms***’s complaint
We apologize if Ms*** is disappointed with the delivery of her “A Year of Wishes” music box she purchased from usShe purchased expedited shipping for her item, which we shipped on July 21, 2016. The order was supposed to be delivered by *** ** on July 22, We contacted *** ** today to find out why Ms***’s order was not delivered on time and we were informed that due to heavy thunderstorms in the area, *** ** was unable to deliver the order on July 22, 2016. Due to the unforeseen situation, we are issuing a credit back to Ms***’s credit card for her shipping costs
If Ms*** has any further questions, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:a.mto 6:p.m(CT)
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
Tofer ***
Client Services
On March 29, I ordered a keepsake box from Bradford Exchange (order #9**SSN**1) and was to receive it between April 12- This was my grandsons graduation gift After not receiving it by th 26th I search again and now is says it won't be delivered till May with no explanation as to why the delay I will be traveling from Michigan to Tennat this time and it will be too late for my gift to be delivered I have written times since you can't call and said to cancel if I can't have it within two weeks and though they say they reply in one day, I have not received one reply to my customer service request That's terrible customer service when all I'm asking for is my item now or my refund Can you get thru to them? Thank you
I wanted to return an item that was way overpriced and not worth it but the company makes it *** to return something! I waited forever on the phone and they don't even give you a phone number with your shipment! I had to *** it!!! You have to really go through literal ***!! Why don't they just send return labels with the item like numerous other businesses do and that would make the return so much easier It's a big secret to even get the customer service phone number - like I said I had to go online and *** it - why aren't they even giving you that information on your invoice??? They don't want people returning their bubble gum machine junk, that is why!
MsEsther
*** August 8, Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: MsDaniella *** SW VANDERSCHUERE RDHILLSBORO, OR 97123- Case # Account # Dear Ms***: We are in receipt of your notification, dated August 8, 2016, regarding Ms***’s complaint We sincerely apologize for any confusion Ms*** endured throughout the ordering processBelow is a complete price breakdown of the charges:
Product Number & Description Price
#18-00088-“Lena Liu's Floral Borders Personal Checks” Product Price: $Postage & Handling: $
#18-00045-Secure Ship (box) Product Price: $Postage & Handling: $
#18-00070-EZ Shield (box) Product Price: $Postage & Handling: $
#18-00070-Phone Order Fee Product Price: $Postage & Handling: $
Grand Total: $
The checks have shipped out and are scheduled to arrive on 8/9/2016, *** Tracking # ***If Ms*** desires to return the checks for a full refund as mentioned in her desired resolution, we will send her a pre-paid return label Once again, we apologize for her poor experience with us and look forward to resolving this matter Sincerely, Kelsey *** Client Services 866-551-
December 31,
New Roman">
Ms*** ***
Customer Relations Advocate
Revdex.com
*** ** *** *** *** ***
*** ** ***
RE: Mr*** ** ***
*** ** *** ***
*** ** ***
Case # ***
Account # ***
Dear Ms***
We are in receipt of your notification, dated December 28, 2015, regarding Mr*** complaint
We respectfully disagree with Mr*** regarding the order he placed on-line on December 16, Our web page did show our “Christmas Guarantee” for specific items, guaranteeing delivery no later than December 24, Not all items on the web site were guaranteed, however, the “Navy Pride Men's Hoodie” was guaranteed until December 10, Guaranteed items boast a banner and a “gift icon” on the product page of the products that are covered under the guaranteeWhen the item is no longer guaranteed we remove the banner and icon from the product’s page on the web site
Our records show we received the order for the “Navy Pride Men's Hoodie” placed by Mr*** December 16, 2015, six days after the hoodie was removed from our “guarantee” December 10, Since the icon and banner were taken down by the time the order was placed, it was no longer guaranteed for Christmas delivery
Our records also show Mr*** was not charged twice for his order, but a pre-authorization was performed on his cardPre-authorizations are a common practice to ensure funds on a credit card will still be available before it is chargedOnce the card is officially charged, the pre-authorization amount does “fall off” of the card and the funds become available againThis process takes anywhere from to business days after the card has been charged and could possibly be delayed due to holidays
Since the order was not placed in time for our Christmas Guarantee and the pre-authorization amount will be released onto his card in a matter of days, we are not issuing a discount and are considering the matter closedIf Mr*** would like to return the hoodie he should contact us directly at *** to receive a pre-paid postage label; our hours are Monday through Friday, 7:00am to 6:00pm (CT)
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future
Sincerely,
*** ***
Client Services
Tell us why here
My grandmother ordered something back in August, for a Christmas giftThey cashed her check, and then told us that they wouldn't ship the item until December 23rdThey now sent another notice stating that they would now not be shipping the item until June 30th of This is ridiculousWe will never order from them again
The Bradford Exchange hires incompetent help in their customer service department that cannot explain issues properlyIf you have any transactions with them, be prepared to deal with being hung up on, and told misinformation that will likely result in a detriment on your personal lifeThey neglected to tell me, after calling them TWICE (not physical attempts, which is over a dozen) to verify of a charge I wasn't sure about, that I owed them because of the goofy way their refund process isEach time, I was told not to worryNext thing I know, it's sent to collections for no apparent reason on my endEach time you call, expect to wait minutes or more, and be prepared to be hung up on or disconnectedNot one person I've ever spoke to was kind, thoughtful, or considerate of my timeThey're terrible people, in a terrible companyThe worst part about all of this is I had to tolerate and endure all of this over a product that I couldn't even use because it was wrong to begin with
Ordered a subscription plan from them in December under three payment planFirst installment taken out of my account was higher but I thought well maybe shipping and handlingWrongTook the next payment out and still wrongI emailed which took longer than the website saidThe response I received did not answer my question at allThey then took another payment out so I calledThe lady on the line said that the code that was used was for paymentsHow does that happen when you order it under paymentsThen this withdrawal was for next piece that was scheduled to ship she said at beginning of conversationAt the end they had already shipped itA miracle I guessTold her to cancel rest but now I have to ship back last piece before they will refund my moneySo frustrated and ticked offShe even went on the website and saw what it said but could do nothingBad customer service
I received a bracelet from The Bradford Exchange, which I immediately returned I paid with my debit card through Paypal I never received a credit for my order, even though Bradford confirmed they recieved the bracelet on September 2nd I filed a claim with the fraud dept of my bank, and they credited me the money I started receving invoices from Bradford for monthly payments on the bracelet I called and they said they not only credited me, but also paid my bank, so I now owed them money for that fee Long story short: after numerous calls to my bank, Paypal and Bradford, I was put on a conference call betwen myself, Paypal and Bradford, where it was revealed that Bradford had issued the refund to SOMEONE ELSE'S debit card, and they REFUSED to make the situation right The woman from Bradford was rude and told Paypal it was basically THEIR responsibility, even though Paypal had my correct debit card on file, and it was Bradford's fault it went to the wrong card As a result, Paypal was left holding the bag I am using the refund from Paypal to make it right with Bradford so they won't turn me over to a collection agency, but I will NEVER do business with Bradford again, and I will let everyone I know to do the same
January 3,
11pt;">
Ms*** ***
Customer Relations Advocate
Revdex.com
NWabash Avenue, Suite Chicago, IL
RE: *** E***
*** *** ***
*** ** ***
*** * ***
Account # ***
Dear Ms***:
We are in receipt of your notification, dated January 3, 2017, regarding Mr***’ complaint
We are sorry that Mr*** is still receiving shipments under his mother’s nameI see from the account that the main address had been updated, however, his address was not purged from the account resulting in items being shipped to his address
Thank you for alerting us to this issue; I have purged the address so you will not receive any further shipments, however, mailings are prepared in advance, and it is possible that a few notifications may be forwarded to you
If Mr*** has any other questions, he can contact us directly; our toll free number is ***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT)
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
*** ***
Client Services