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Bradford Exchange, Ltd.-The

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Bradford Exchange, Ltd.-The Reviews (428)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, I find the advertisement is mis-leading as this is what consumer sees (below thru [redacted] Search as of today) said Free Standard Shipping but really not. 
Sincerely,
[redacted]

I ordered a product on 14 December and was guaranteed Christmas delivery. It is now the 30th and I have yet to receive it. On the website it says the ship date was the 15th, but that is a lie. It didn't ship until the 21st according to [redacted]
I was told I could get more information by replying to the email sent to me on the 22nd claiming "As you may have heard in the news, the package delivery system in the US is experiencing unprecedented volume this holiday season, resulting in delayed parcel delivery to customers." I responded to that email I received nothing, plus I ordered from other sites as of the 21st and received everything on the 23rd. If I had known this was going to happen, I wouldn't have shopped with them. I'm deployed and wanted my mother to get her gift on Christmas since I wouldn't be there. This was a huge disappointment.
They offered no kind of real explanation and just keep sending stupid advertisements for other items I'm sure they will deliver late. Bad business practices. I feel lied to.

If this is the UK one then it's a joke! Don't order form then they take your money and the item DONT come! Then when it don't you have to wait 7 days for a insurance letter to come out send it back then a further so many days for a refund! I brought this last month absent get a refund till 2016! Making interest on the money they holding

December 27, 2016
Ms. [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: [redacted]
[redacted]
[redacted] Case # [redacted] Account # [redacted]...

Dear Ms. [redacted]:
We are in receipt of your notification, dated December 22, 2016, regarding Ms. [redacted] complaint.
Our records show we received three separate orders via our website for our “American the Beautiful” pendant necklace in Ms. [redacted] name. One was ordered November 29, the second on November 30, and the third on December 1, 2016. We received a phone call from her on November 30 to cancel the first order, and it was canceled upon her request. We did not receive any notice to cancel another pendant, so they were both charged and shipped on December 8, 2016.
We are sorry to hear Ms. [redacted] is not satisfied with the quality of the pendants and will happily refund the payments she has made on both. Any returns take 30 days to receive and process, however, in the interest of keeping good client relations, I have issued refunds for both pendants and she will receive them back on her card within the next 3-5 business days, excluding holidays.
If Ms. [redacted] has any other questions, she can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT).
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted] Client Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
From: [redacted] [mailto:[redacted]@gmail.com] Sent: Monday, January 09, 2017 12:27 PMTo: Revdex.com Info <[email protected]>Subject: Re: You have a New Message from Revdex.com Serving Chicago and Northern Illinois Complaint #[redacted]   We have received our doll and she is perfect. Thank you for your help in this matter.  
Sincerely,
[redacted]

This is the worst product I have ever purchased it my life, the ring I bought for my wife tarnished within two weeks what a piece of [redacted] and a waste of money, I will never by anything from here again.

I have a few words to say about this company. I've worked for them as a customer service representative, and left the company for a number of reasons, not least of which was their bad business ethics.
First of all. I collect stuff, and I like high quality merchandise (tools, clothes, whatever). I understand the value of paying more for something that is clearly better than something that costs less. Pay more money for a nice shirt, and you just might get a shirt that wears better, lasts longer, and looks nicer than the shirt that costs less. This is not so with the Bradford Exchange. With this company, you are paying more money for less. Everything that you can get from Bradford Exchange is available somewhere else for less money better quality.
This only applies to the stuff that Bradford sells but is available through other retailers. There's plenty of stuff sold through Bradford Exchange that is exclusive to them, and I guarantee that this exclusive merchandise is also low quality. We're talking about reproductions of canvas art prints that light up with LEDs, sculptures that have other artwork printed on them, circulated coins that have stickers of Obama fastened to them thus making them "limited edition" and therefore worthy of a high price tag. None of this stuff is low-priced, but all of it is very cheap. Go ahead and buy that nice shirt because it just might give you that extra value, but none of Bradford's products are worth their dollar value. I mean absolutely none. And think of the target market of this company, based on the kinds of customers who would call into me with orders or concerns: Senior citizens on fixed incomes who wanted to spend their pension checks on something nice. This was one of the reasons I quit the company. I hated selling stuff that has absolutely no value. Not functional, not collectible, nothing. I hated selling junk, and that's what this company sells. And I hated selling this stuff to people who are likely to get ripped off. I hated preying on the elderly.
Next, I absolutely have to mention the horrendous customer service policy this company has. Yes, you can return your product for a 100% refund, free of shipping. Yes, if your personalized item is broken or done incorrectly, you can get a replacement free of charge and keep the broken/incorrect item you received. That sounds like a lot, but as far as customer service goes, that's not enough. Christmas guarantees with this company mean absolutely nothing other than a refund of your money or a cancellation of your order. The item you ordered that was guaranteed for Christmas has just gone on backorder and it's one week before Christmas? Don't expect to get any notification about this so that you can figure out a backup plan for your kid's/relative's Christmas gift. This goes beyond the extent of Bradford's customer service policy (again, not reaching nearly far enough, in my opinion). And while it's not the end of the world if you don't get it by Christmas, you are absolutely right to expect to receive it by Christmas, and if you don't get it by Christmas, you are absolutely right to expect some form of compensation that goes beyond a refund or more crappy merchandise. You are also absolutely right to expect a notification if your item has gone on the list of backorders that will not be arriving for Christmas. Unfortunately, the only consolation that Bradford Exchange can offer you is free shipping and sometimes a discount on more of their other items (read previous paragraph on why this is not desirable compensation). Again, here's another reason I left the company. I didn't like ripping off customers, even if it wasn't actually me that was doing it. I didn't like being the hand of the thief who reached into your pocket and took your cash.
More on customer service. Customer: "I got this train set for my kid, I paid $89.95 for it, but I only got one piece. Where's the rest of it?" Me on the phone: "Unfortunately sir, that was $89.95 for one piece of the train. There are 22 pieces in total. It will cost you at least $449.75 to have a train that works, and $1978.90 to have the complete train. And it will take you almost two years to get the whole train unless you pay for all of the pieces right now. I can take your credit card number if you're ready." What's with this marketing? Although it does sort of indicate on the website that the prices for train sets are on individual cars and not the whole train, why are the descriptions of the items designed to trick people into thinking that those prices are for whole sets of trains? As ridiculous as this sounds, I would consistently get phone calls every day from customers who thought they were getting the whole set when instead they only paid for one piece. And the customer's reaction to the reality of the situation and the full price of what the customer was expecting was always the same: Shock and disgust, both of which were reactions that I sympathized with. Moreover, many customers had no idea they had actually subscribed to ordering the series, so within a month they were shipped another piece of the set and had their credit or debit cards charged with the bill. Ever had your bank account overdrawn, or had your credit card charged on the day that you needed to pay the rent? If you've ordered from Bradford Exchange, you probably have, and if you haven't yet, you probably will soon. Another reason I left this company. I hated responding to customers who had been tricked or lied to by my company. I hated wrecking people's finances with tricky marketing.
I've worked customer service before. I've dealt with customers who have put money on the line, not gotten what they wanted, and became very upset. In the past I've always felt that I did the best I could to help my customers, that there was a way I could fix their issues and offer them the service they wanted at a price they could afford. Not with Bradford Exchange. This company is designed to trick people into spending their money on high-priced, low-quality merchandise. It targets people who are in need: Elderly persons with low income, families who desperately need Christmas gifts, veterans who served their country, and all other people who are in an emotional state that precludes them towards spending money. Isn't this basically what every company does? Yes, to some extent. But Bradford Exchange is much more insidious. Take my advice, do not learn the hard way. This is not a business you want to deal with.

August 9, 2016

Roman">Ms. [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
 
RE: [redacted]                                         ...
[redacted]                                         ... /> [redacted]1
 
Case # [redacted]
Account # [redacted]
 
Dear Ms. [redacted]:
 
We are in receipt of your notification, dated August 8, 2016, regarding Ms. [redacted] complaint.
 
Our records show that we received an order for 2 boxes of Bradford Exchange Checks in the “Parchment” check design on July 27, 2016.  We request that all of the ordering and account information that is submitted be verified before completion of the order.  We processed the order accordingly, and it shipped on August 2, 2016, which was the same day she had contacted us, but by then it was too late to cancel the shipment.
 
Because we request that our clients verify all account information prior to completing their orders, we do not arrange for a rerun of the checks or refunds in cases of customer error.  However, as a matter of good client relations, we can offer to arrange for Ms. [redacted] to receive a corrected order of checks at the same price as her original order.
 
We would also like to apologize for how the representative handled the call; we have contacted our Call Center to correct the situation. Unfortunately, since the order was already in the process of being shipped the CSR would have no way to stop it.
 
To accept this offer, or if she wishes to receive a refund, she should contact us directly. Our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT).
 
Thank you for bringing this matter to our attention.  Please do not hesitate to contact us if we may be of service in the future.
 
Sincerely,
 
[redacted]
Client Services

November
24, 2015
 
Ms. Nita
[redacted]Assistant
ManagerDirect
Retail ServicesRevDex.com330 N. Wabash Ave., Suite 2006Chicago, IL
60611RE: Ms....

Rose
[redacted]                                   ...        [redacted]                                   ...
       [redacted]Case # 10966356Account # [redacted] Dear Ms. [redacted],We are in receipt of your email
dated November 24, 2015 regarding Ms. [redacted]’s complaint. We respectfully disagree with Ms.
[redacted]’s conclusion that the Internet advertisement in question is deceptive in
any way and we shipped items unrelated to her collection.  The advertisement clearly states the
following:            “This
welcoming holiday wonderland begins with Issue One featuring the Holiday Bed and
Breakfast and FREE Gift Bearers figurine. Soon
you'll be basking in the warm glow of Issue Two, Light of Hope Church and a FREE
antique car figurine. Additional village buildings, each a separate
issue and some with select free figurines and accessories, will follow!”  The advertisement further states:            “Only
$59.99 each issue – available in 3 installments of $20.00 US Each Issue + (s&s:
$8.99 US).”This statement clearly indicates
that the consumer is invited to order a COLLECTION and that each issue/set is
available at $59.99 each, plus $8.99 shipping and handling.We are sorry for any confusion
that may have resulted, but we believe that the advertisement, when read in
full, is not misleading. Ms. [redacted] initially ordered this collection in 2007,
however, if she would like to return issues #1 and #2, we will honor a full
refund on both items. She submitted payment for both issues, as recently as
11/7/2015, to a collection agency, which restarted the collection. We regret
that she does not wish to continue the collection, so we have processed a
refund on issue #3 and sent a pre-paid return label so that she can return it
if dissatisfied. We’d also like to inform Ms. [redacted] that we have formally
closed the series and she will no longer receive any more pieces. We feel as though this solution
is extremely generous and we consider this matter closed.If Ms. [redacted] has any questions
or concerns, we invite her to call us at 866-285-1736.Sincerely,Kelsey [redacted]Client Services

January 12, 2017

face="Times New Roman">Ms. [redacted]
Assistant Manager
Direct Retail Services
Revdex.com
330 North Wabash Ave., Suite 2006
Chicago, IL 60611
 
RE: [redacted]                                         ...
[redacted] Trail                                         ...
[redacted], AZ. [redacted]
 
Case # [redacted]
Account # [redacted]
 
Dear Ms. [redacted]:
 
We are in receipt of your e-mail, dated January 12, 2017, regarding Ms. [redacted]’s complaint.
 
Our records show we received an order on December 24, 2016 from Ms. [redacted] for the “Protection for My Son” leather bracelet, to be shipped to her at the above address.  Her order was shipped on December 27, 2016, with Priority shipping (to be delivered within 1-6 business days of original shipping date). This level of shipping does not provide us a trac[redacted] number so we can only assume it has been lost in outbound shipment.
 
Since Ms. [redacted] has yet to receive the bracelet, I have ordered a replacement for her and have upgraded the order to our highest level of shipping. The replacement will take a few business days to manifest in our system and the bracelet will then be shipped overnight by the middle of next week. The trac[redacted] number should be available by Thursday, January 19, 2017. This action is in accordance with our guarantee of safe delivery, and in the interest of good client relations.
 
If Ms. [redacted] has any other questions, or to receive her trac[redacted] number next week, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT).
 
Thank you for bringing this matter to our attention.  Please do not hesitate to contact us if we may be of service in the future.
 
Sincerely,
 
[redacted]
Client Services

I contacted The Bradford Exchange via internet in Mid November to order a snow globe for a terminally ill parent. They promised that the item was in stock and would be shipped immediately. I needed the gift to arrive in early December. The company assured me that it was no problem. When it did not arrive as scheduled, I contacted customer service. They could not track the package and stated that they would issue a return and send a new one immediately. That was December 5th. As of December 19, no package has been delivered. [redacted] states that they were not issued the shipment until 12/17/2016. It will most likely not make it in time for the recipient to enjoy, as it will be passed off to [redacted] without any note to expedite the shipment. [redacted] stated that they only carry the package for final delivery by the postal service. It saddens me that I was led to believe that they would expedite things after they lost the shipment. I would have paid any amount of money to guarantee that my mother would receive the one gift that she wished for...a snow globe by [redacted]. Now, she may never see it. The false information given to me multiple times is disheartening and unethical. The product was paid in full upon ordering. How I wished for simple honesty!

I placed a order early for my mothers Xmas gift. I received the wrong item and call them right a way. They promised me I would have my new item shipped out 2 day due to their mistake by 12/21 just in time. Its 12/22 and I have no gift for my mother. I have been on the phone for them for over 30mis and been placed on hold 5 times already. My item never left the warehouse and no one can help me. Now they will "try" and have it to me by 12/24. Really "try"..very disappointing ... I will never do business with a company whos cannot fix their mistake the first time.

Initial Business Response /* (1000, 5, 2014/08/19) */
August 19, 2014
[redacted]
RE:...

[redacted]3
Case # [redacted]
Account [redacted]
Dear [redacted]
We are in receipt of your e-mail, dated August 13, 2014, regarding [redacted] complaint.
Our records indicate that we received a re-order for 2 boxes of checks in the "St. Louis Cardinals" design on January 31, 2014. [redacted] used the Re-Order Form for returning customers, and the order was processed accordingly.
However, the payment amount [redacted] sent with her order was for 2 boxes of "Choice" checks. The check design she ordered is a "Master" Check Design and the pricing is higher. Please see the attached sample order form showing the two different styles of check designs and the pricing of each.
In light of the above facts, [redacted] is not due any refunds and her account is considered paid in full. Her account has been removed from collections, and she should ignore any contact from them dated prior to today's date.
We trust this resolves the issue, and we are considering the matter closed. If [redacted] has any further questions regarding this matter, she can contact us directly at the number below.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2014/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Even if my checks were master and not choice the additional amt is $4 not the $10 I was billed.
Final Business Response /* (4000, 9, 2014/08/25) */
August 25, 2014
[redacted]
RE: [redacted]
Case # [redacted]
Account [redacted]
Dear [redacted]
We are in receipt of your e-mail, dated August 13, 2014, regarding [redacted] rebuttal comments.
Please refer to the information below of the order and payments submitted by [redacted], and the "actual cost" of her order:
CHECKS ORDERED:
St. Louis Cardinal Checks (2 boxes)
ACTUAL COST: $37.90
PAYMENT SUBMITTED: $33.80
BALANCE DUE: $4.10
**REQUIRED SERVICE AND HANDLING ($2.95/bx)
ACTUAL COST: $5.90
PAYMENT SUBMITTED: $0
BALANCE DUE: $5.90
TOTAL AMOUNT DUE: $43.80
TTOAL AMOUNT PAID: $33.80 TOTAL AMOUNT DUE: $10.00
As illustrated in our previous attachment, not only did [redacted] pay the "incorrect" amount of the style checks she ordered, she also did not include the **Required Service and Handling Fee as indicated on the Re-Order Form. We have attached another copy of the order form for your convenience, for your review.
As we previously indicated [redacted] is not due any refunds and her account is considered paid in full. We are considering this matter closed.
Sincerely,
[redacted]

November 10, 2016

face="Times New Roman">Ms. [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
 
RE: [redacted] A. [redacted]                                   ...
[redacted]                                         ... /> [redacted]
 
Case # [redacted]
Account # [redacted]
 
Dear Ms. [redacted]:
 
We are in receipt of your notification, dated November 9, 2016, regarding Ms. [redacted]’ complaint.
 
Our records show on August 23, 2016, we received an order in Ms. [redacted]’ name for 4 boxes of checks in the “[redacted] Parks” design for the price of $10.50 + $11.80 shipping and services, and order of “[redacted] Parks” address labels for the price of $7.99 + $2.99 shipping and services for a total price of $33.28. We received her payment of $29.29, however, the payment left a balance of $3.99.
 
Even though the amount due is correct, in the interest of keeping good client relations, we have given a one-time courtesy credit to take care of the balance.
 
If Ms. [redacted] has any further questions, he can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT).
 
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
 
Sincerely,
 
[redacted]
Client Services

So apparently the Bradford exchange, will advertise, guarantee shipping by christmas, pay the more expensive shipping, check out then send email next day, oh by the way it may not arrive by Christmas, then it doesn't evan leave there site, then you send emails to them and they do not respond, feeling ripped off

Sent a check over two months ago for a sentinels of the sky first in a series. The check was cashed, but so far nothing has arrived. When trying to contact them the phone system will route you around in a circle and never give you an actual person.

I ordered a collectible not realizing that it was a series and each item was $48.98. They charged my account through [redacted] and when it came in the mail I was disappointed. I tried calling (this was in Nov. 2015) and was on hold for a good 10min. before I decided to just keep it and chalk it up to lesson learned. Not realizing that I was some how signed up to purchase the others in the series. I noticed my acct. was charged another $48.98 on Dec 21, 2015 so this time I called right away and again was on hold for at least 25min. The girl said she'd send me an email with a return label so I could return the one from Nov. and said when I get the one in the mail (it was shipped on the 17th) to return to sender. I checked my order online and no where can I see where I signed up to receive these every month. It also showed that they were shipping it out on the 21st, the same day I talked to her! Why couldn't she just have cancelled it?!?!?! Also it is now 12/23/2015 and I have yet to receive an email with a return label. I think this site is a scam! I think their customer service is a joke and I even tried contacting them via email and got an email back that was very generic with no other way of resolving this. When I did get a hold of someone on the 21st I specifically said several times that I wanted to make sure this is cancelled. I do not want to receive any more of these and she assured me that she cancelled it. I have no way of telling on my acct. on line that this is the case. My next step is going to be with my bank so that they can no longer charge my acct. but in the meantime I am out almost $100 for a product that I do not want and have no good way of contacting them since it is unlike any other business I have ever done business with!

The Revdex.com is full of it! they cannot possibly have a A+ rating. After ordering my products and waiting the 7-10 business days for my package to arrive (not sure why it takes this long as I am one state away) I emailed them asking for a tracking number or a way to see where the package was. Two days go by and no word from them. I called into their "service" center after 30mins of holding got someone who told me that my package was to small and light to have a tracking number and that I should wait a few more days to get the package. I have shipped LOTS of things big and small and have always gotten a way to track the package. I mean you can track a pizza delivery for goodness sake. After mentioning to the guy at the help center that the Revdex.com had a 93% Negative review on them he tried to end the conversation at which point I asked him his name and a way to get a hold of him again in case I had other questions. I have no idea if what he gave me is true or not until I call back. Even if I am lucky enough to get what I paid for I will never shop here again. Very shady business practices.

This is the first time I have ever needed to order checks. I got a Bradford Exchange Check Company mailer that advertised 4 boxes of checks for about $25 with p&h. I went to the website, entered the code on the mailer and picked out my design. The ordering process was easy but they did have a lot of pop-ups trying to upsell me on things like security features on the check and premium shipping. If you read all the fine print and use common sense you should have no problem. The picture design on the check isn't the clearest in the world and really looks like it was printed on a home ink jet printer! Although for the price I paid I don't really care on how they look. In about 1,000,000 years when I use up my 400 checks I will order from them again!

...

                    November 14, 2016 Ms. [redacted]                                   ... Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611   RE: Mr. [redacted] LN. [redacted], MO [redacted]-1236 Case # [redacted] Account # [redacted]   Dear Ms. [redacted]:   We are in receipt of your letter, dated November 14, 2016 regarding Mr. [redacted]’s complaint.   We are deeply sorry for Mr. [redacted]’s disappointment and frustration with our company. It is not our standard protocol to state whether a product is “in-stock” or –“out of stock” however the express ship option on the product page indicates whether we have it in inventory for immediate shipment. The decanter sets are brand new for us and we are awaiting inventory at this time. I understand that Mr. [redacted] spoke with a customer service supervisor who upgraded his shipping method to standard overnight for no additional charge. I will also take the extra step to compensate his entire shipping cost, lowering his overall bill by $19.99.   I have confirmed with the senior marketing manager that we will receive this product on 12/7/2016; therefore Mr. [redacted] can anticipate the set to be delivered no later than 12/10/2016. If Mr. [redacted] needs anything else, we encourage her to contact us personally at the number below. Thank you for bringing this matter to our attention.   Sincerely,   [redacted] Client Services [redacted]

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