I ordered two items from the Bradford Exchange on the same day. They didn't fill the order completely . One item shipped out on the 14th December and the other shipped on December 19th, which I didn't get no notification on the December 19th shipment. I should have both for Christmas but I will not because they goofed up. I have ordered many items from them before, very little problems. Both items were in stock when I ordered, someone didn't feel like feeling the whole order. I will have no Christmas present for my girlfriend. And it took forever to talk to a customer service person, 14 minutes on hold and 9 minutes to find my items and why the mix-up.
We have repeatedly requested that this company stop all mailing, phone calls, emails being sent to our home address as well as our Mother In Law who is 88 and very feeble. We made one order from this company and have since requested by conversation , emails, phone calls to delete our names from their mailing lists to no avail. They have bombarded our mother in law with mailings and they refuse to stop sending this information. Personally I feel it is criminal that they prey on the elderly who cannot understand their actions. They send this foreign made crap to our doorsteps which for the most part are worthless. We are requesting that they stop all further communications with Mrs. Mazie [redacted] , 4[redacted] and Mr. Richard [redacted] at [redacted]. They are Scam artists at their very best.. Would appreciate if you could get them to stop all mailings to the above listed addresses.
thank you, Richard [redacted] on behalf of myself and my Mother In law listed above.
This is the WORST online company I have EVER encountered! I ordered 6 Xmas gifts weeks ago that were to be sent via [redacted] but went out [redacted] regular mail instead. 2 items were supposedly shipped on December 6th, no tracking numbers provided under order status and Customer Service Dept cannot provide tracking numbers either. I've called numerous times for the status of my shipments and every time I call I am on hold for at least 15 to 20 minutes before they take my call, then another 15 to 20 minutes for them to research and each time I get different information. Information contained in their emails is completely contrary to information provided through customer service. Finally received 1 item on Saturday, a silver bracelet designed specifically for a Grandson and it is so big it could fit an elephant!! AND the bracelet cannot be adjusted so I will have to return it. Unfortunately, I ordered 4 additional bracelets for each of my Grandchildren so judging by the one I received on Saturday they will all have to be returned. I will NEVER buy from this company again.
[redacted] ...⇄
Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] Caruna [redacted], CA [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated January 7, 2017 2016 regarding Mr. [redacted]’s complaint. We are deeply sorry that Mr. [redacted]’s product did not arrive by the original promise date of 12/24/2016. He chose USPS Priority shipping, and although it is typically a reliable service, it appears that the package is lost in shipment. USPS does not give our company tracking numbers under this ship method. They only provide package ID numbers and an estimated time of arrival as 1-6 business days. Since it has been much longer than 6 business days and Mr. [redacted] has not yet received his product, I have processed a complete refund that will post on his [redacted] account within 24-28 hours. I have also mailed him a gift certificate that he may use in the future should he choose. Again, we are very sorry for Mr. [redacted]’s poor experience. Should he want to contact us in the future, we ask that he do so at the information below. Thank you. Sincerely, [redacted] Client Services [redacted]
Initial Business Response /* (1000, 5, 2014/09/18) */
September 18, 2014
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
RE:[redacted]
[redacted]
...
[redacted]
Case #[redacted]
Account # [redacted]
Dear [redacted]
We are in receipt of your e-mail, dated September 12, 2014, regarding [redacted]'s complaint.
Our records show we received an order from [redacted] for the "USMC Commemorative Watch, to be shipped to him at the above address. His order was shipped on July 14, 2014, and although delivery is usually made within 7-10 business days, it has been our experience that USPS can take up to 30 days to deliver our merchandise to our clients.
For that reason we must allow at least that much time for delivery before we can consider a shipment lost. As you know we will replace any shipment that is lost, or refund it in full. As promised, our records show [redacted]'s order was considered lost and a refund issued on August 18th upon confirmation he had not received the shipment. This action is in accordance with our guarantee of safe delivery, and in the interest of good client relations.
We assure you, we would not be in business 40+ years, nor have an A+ Rating with your organization if we conducted business in the manner described by [redacted]. Our records show that our Customer Service representatives addressed all of his concerns, apologized, and even delayed further charges to his credit card in order to allow more time for the shipment to be delivered or returned to us.
Since we have demonstrated that we did provide excellent customer service, and [redacted] confirmed receiving the refund to his credit card, we are considering the matter closed.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted]
Client Services
I ordered a Christmas Gift for my daughter and her family on December 1, 2016 with a guarantee it would be delivered no later than December 24, 2016. I found out today, December 22, 2016, it was back ordered and would be shipped on January 13, 2017. There was no notification to me, I had to find out myself by checking the order status daily! There was no customer service notifying me of a problem, but after I personally initiated a phone call today to the company and was on hold for 30 minutes, I was told the product was "OUT OF STOCK"...I cancelled the order. TERRIBLE CUSTOMER SERVICE!!!!
Bradford Exchange is engaged in fraudulent business practices through deceit. They list an item, send you part, the explain that you have to read the fine print.
The Complete [redacted] Legal Tender Silver Dollar Collection
The Complete [redacted] Silver Dollar Coin Collection
The FIRST-EVER [redacted] legal tender silver dollar collection! Officially licensed Silver Dollars in Brilliant Uncirculated Condition. FREE Display Boxes.
Though I was ordering a set. Got 1 coin. Called and had to get to a supervisor who told me that I had to read the fine print.
Buyer beware!
November 25, 2015
[redacted]Customer Relations ManagerRevdex.com330 N. Wabash Avenue, Suite
2006Chicago, IL 60611RE: [redacted]...
[redacted] ...⇄ [redacted]Account [redacted]Dear [redacted]We are in receipt of your notification, dated November
25 regarding [redacted] complaint.Our records show that we received an order in the name
of [redacted] at the above address on September 28, 2015. At the time we
received the request, we had no way of knowing it was not a legitimate order,
and we have both been a victim of the fraudulent activity. Our records also indicate that after the complaint was
filed, [redacted] contacted us November 25 about the order in question and a
representative canceled the order under her name and I have removed her from
our mailing and contact lists.Since [redacted] contacted us after the complaint was
filed, and we fulfilled all of her requests, we consider this matter closed. Thank
you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the
future.Sincerely,[redacted]Client Services
The Bradford Exchange Ltd. Company is currently advertising on their website to place an order immediately and you are guaranteed a delivery BEFORE Christmas (the day before would have been sufficient for me), but what they failed to mention was that it would be delivered to me by Christmas- OF NEXT YEAR. Basically It's as if you were to purchase a new vehicle, and when you go to drive off the lot you can't because you realize there's only 3 tires on your brand new vehicle and the fourth tire is on BACKORDER, for an undisclosed amount of time. So basically, this was THE WORST experience with a company that I have ever had in my life. When I say crushing the hopes and dreams of a child, I truly mean it... I called the customer service line and after waiting for an hour to speak with someone, I finally got through and was told that my purchase made over a week ago JUST NOW was on backorder, so not only did they allow me to place my order, I paid for it too. I received a confirmation of everything, but not once did I receive anything about my product on backorder, nor did I get a notification of my payment being processed.... I am not one to complain, but this is ridiculous. The Customer Service Representative could not even tell me exactly what was going on, other than the fact that she was sorry for the inconvenience and for me not to worry because she could expidite the shipment... She could guarantee that my order to be received by Christmas of 2015 could be shipped no later than March 10, 2016. Excuse me, I'm sorry, but this is going to help me HOW? I can't even place an order for a different product that wasn't on backorder and receive it THIS YEAR, because it was too late now. Great. Thank you for nothing Bradford Exchange Ltd. Company, all you are good for is false advertising, negligince, and having the honor of being the REAL Grinch who stole Christmas... At the end of the day, it's not the end of the world, nor will my daughter and I have a bad Christmas because of this, however, I don't appreciate the way you handle your business... Personally it sucks... and I strongly dislike you. The Bradford Exchange Ltd. Company's website has the most lifelike looking dolls of all sorts that come with a pretty hefty price tag as well... which leads me to one conclusion - if something looks too good to be true, it probably is... And this experience only confirmed that for me. I would never recommend this company to anyone... Never. I give the Bradford Exchange Ltd. Company two thumbs down- because I only have two thumbs, but if I had more then two, you can bet that they would be down too. So, I am closing this review now, I refuse to waste any more time on you, but I am happy to let any prospective customers know what kind of business you run- A very terrible one... Thank you again for NOTHING and Merry Christmas.
I made two orders from this company for my military daughter who was visiting for Christmas. Both products stated "Order now for guaranteed Christmas delivery." That is [redacted] The first one then stated that it would not ship until December 22nd! I sent an email to them to cancel BOTH orders ( 12/19) and they responded with an email stating - "Great News! Order #[redacted] are both guaranteed for Christmas!" This was an absolute LIE upon signing into the account the order said it would NOT be delivered until sometimes btwn Dec 29 and Jan 5th! BUT, they did go ahead and bill my card AFTER I asked them to cancel the other order. I had to call and wait on hold for 24 minutes before I could talk to anyone. They are suppose to issue a credit to my card. But, I highly doubt that will happen. Customer service confirmed that on the 22nd they mailed my first order even though I asked for it to be cancelled and it was sent standard mail not due to arrive until January. DO NOT GIVE THIS COMPANY YOUR BUSINESS!!
December 31, 2015 Ms. [redacted] Direct Retail Services Better...
Business Bureau [redacted]
[redacted] RE: Mr. [redacted]
[redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted] We are in receipt of your email dated December 23, 2015 regarding Mr. [redacted] complaint. We are incredibly sorry to that Mr. [redacted] has had a poor customer service experience with us. We changed the product id# on this item during the time frame he ordered and reordered which added confusion to the situation. We have shipped two Wizard of Oz Clocks to Mr. [redacted] and he has paid for one in full and a partial payment for the other. We are refunded him the partial payment on the second clock and have mailed a pre-paid return label so that he can send the extra clock back at his convenience. We appreciate her bringing this matter to our attention and again, apologize for the situation. Sincerely, [redacted] Client Services
I ordered a necklace for my mother "my grandchildren have my heart". Ordered this item around the beginning of December was guaranteed to have by Christmas. Received an email from Bradford sayin it was shipped on December 15,2016. Never received by dec25 , tried tracking package by the number they provided, that number was no good. Called [redacted] they said Bradford provided me with the wrong number. So needless to say never received the gift by December 25, so was highly mad. Called Bradford December 26 to see where the package was well they couldn't even find the package. Lady said [redacted] provided the wrong number. I received numerous of emails on December 21st sayin if you ordered by that day guaranteed 2 day shipping you would receive by Christmas. Have ordered several items in the past and never had a problem. Lady on the phone wouldn't do anything about my item other than take the 10.00 shipping off, that does me no good considering gift wasn't here for Christmas. Told me to call back after the 28th of December if I haven't received. Will never do business with this company "false advertisement "!!!!!
11pt;">
Ms. [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: [redacted] J. [redacted] ...⇄
[redacted] ...⇄
Kissimmee FL. 34744
Case # [redacted]
Account # [redacted]
Dear Ms. [redacted]:
We are in receipt of your notification, dated December 24, 2016, regarding Ms. [redacted]’s complaint.
Our records show we received an order for the “Chicago Bears Express” Train Set on November 25, 2016 while the item was covered by our Christmas Guarantee. We are sorry that we disappointed Ms. [redacted], but unforeseen circumstances caused an issue in shipping.
I see the label for Ms. [redacted]’s order was created on December 15, 2016 and was ready for pickup by our carrier, but there was a delay. We currently do not know what caused the delay, however, we assure you we are currently investigating the cause of this issue. When using this trac[redacted] number [redacted] on www.[redacted].com/us you can see her order is on its way and will be delivered on December 28, 2016.
We realize this is after the promised date and apologize for not being able to fulfill our guarantee. We ask that Ms. [redacted] calls us and we will compensate her accordingly. She c
an contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT).
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Initial Business Response /* (1000, 5, 2014/06/17) */
June 17,...
2014
[redacted]
We are in receipt of your e-mail, dated June 9, 2014, regarding [redacted] complaint.
Our records show upon the cancellation of her order for the "Betty Boop Medium Size Hoodie" a refund check was requested on June 19, 2014. In accordance with our scheduled run, [redacted]'s refund check was issued on June 27, 2013 in the amount of $79.95. Our records further show the refund check cleared our bank on July 3, 2013. Please refer to the attachment for confirmation of this information.
Also, contrary to statements made by [redacted] in her complaint, a letter was sent to [redacted] with an offer to provide a copy of the document showing her endorsement. The letter was sent to [redacted] on March 14, 2014, but she never contacted us requesting a copy. Therefore, included in the attachment is also a copy of said check for yours and [redacted]'s review. As you can clearly see, the check was endorsed by [redacted] and deposited to her account at [redacted] State Bank on July 3, 2013.
We trust this resolves the issue and are considering the matter closed.
Sincerely,
[redacted]
A poorly run company. My order was 1 digit off - I contacted the business by email which is tough by itself - they don't make it easy! The last contact I had via email was 4/13/2016 from which I got no response. Furthermore , after calling them on 4/25/2016 I was informed that they could not do a refund or exchange - but they would be happy to accept a new order.
IF I WERE YOU (the person reading this) I WOULD TRY ANOTHER CHECK PRINTER
After talking with a manager - the manager indicated that he would reprint the order - but only after I threatened to do public reviews. He indicated that the re-printed checks should arrive 9 days from now. We will see.
Also the Revdex.com is a total scam! How a business with a 60-1 bad review ratio gets a A+ rating is beyond me
I ordered an item by telephone. I was asked if I wanted to pay for this item in full and I said no but I would like to see this first however, would pay the first payment as a deposit.
I ordered a bracelet and received a necklace instead. I then found they had taken the full amount out of my credit card which I did not tell then to do. I called them immediately and said I received something I had not ordered and it had cost me £70.
I sent an email repeating what they had done and received a generic email stating this would be seen within 2 working days. This is now over 1 week. I sent back the item I had not ordered which was more expense.
At this present time, I have nothing to show for paying out £70 which I did not give permission to do. I think it is deplorable to be treated in this manner.
Also they misspelled my name: They have me as ruthtrsld, which I don't think exists in the dictionary hence, how did they manage to take this out of my account with an incorrect name?
We are in receipt of your notification, dated June 8, 2016, regarding Ms. [redacted]’ complaint.
We received an order from Ms. [redacted] for our “KISS Light Up the Stage” [redacted] lighter collection with the first issue (one lighter) totaling $58.93 to be paid in two installments of $29.46.
We are very sorry Ms. [redacted] has not received correspondence from us, however, the e-mails that alerted her about the shipping of her order are “no reply” e-mails; meaning the e-mails are automatically sent by our system and the e-mail address is not used to receive replies from clients. When she used the contact form on our website, it was already too late to stop her order from shipping so her card was charged $29.46 and the order shipped.
We understand her frustration and have canceled the subscription so she will not receive any more shipments in the lighter collection. A pre-paid return label will be available in the paperwork that accompanies her order so she can return the lighter at no cost to her. Normally it takes 30 days to receive and fully process a return, however, in the interest of keeping good client relations, we have issued the refund of $29.46 and that amount will be returned to her card within the next 72 hours.
If Ms. [redacted] has further questions, she is welcome to contact us directly at 877-903-1696. We are available to assist Monday through Friday between 7:00 a.m. to 6:00 p.m. (CT).
Sincerely,
March 28, 2016
Ms. [redacted] Assistant Manager Direct Retail Services...
Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Ms. [redacted] ...⇄ Case # [redacted] ...⇄ account # [redacted], GA 31316-2421 Dear Ms. [redacted]: We are in receipt of your email dated March 28, 2016 regarding Ms. [redacted] complaint. Our records show that we received an online order on 1/1/2016 in Ms. [redacted] name at the above address, for one “[redacted] Cuckoo Clock.” Regrettably, we were out of stock at the time Ms. [redacted] reserved this item. We mailed her a postcard on 2/19/2016 indicating that there would be a delay in shipping her order, possibly as late as May, 2016. Ms. [redacted] was offered the opportunity to wait or to cancel her order. If we do not receive confirmation that she would like to wait, her order will automatically be canceled. Should she like to wait for her order, we can arrange to adjust her shipping. Again we apologize for any inconvenience to Ms. [redacted] and kindly ask that she contact us at the toll free number below should she wish to wait for her order. Thank you for bringing this to our attention. Sincerely, Kelsey [redacted] Client Services ###-###-####
I purchased a zippo lighter collection wich turned out to be a series. Whe. U paid the invoice read soaring eagles complete zippo lighter collection. It doesn't say anywhere that im buying a issue. In fact it says im getting the complete collection. This is a scam
I ordered a Dallas [redacted] Decanter Set for my husband on the 2nd of the month for 159.95. I even paid 20.00 for 2 day shipping. I received an email with a tracking number that didn't work. I called customer service to check on the status of the order, and found that they use an outsourced company for customer service so the company could not give me any information or a tracking number that would work. I've then asked to speak to a supervisor who informed me that it could take either 30 days, 60 days, or 90 days, to receive my item. I asked for a refund, and then was told since it was shipped out 2 weeks ago, they could not give me a refund until it was returned to them. I simply called Bank of America, and they credited me back the amount. After reading several reviews, 298 to be exact, I saw that several people had the same result with this company.
I ordered two items from the Bradford Exchange on the same day. They didn't fill the order completely . One item shipped out on the 14th December and the other shipped on December 19th, which I didn't get no notification on the December 19th shipment. I should have both for Christmas but I will not because they goofed up. I have ordered many items from them before, very little problems. Both items were in stock when I ordered, someone didn't feel like feeling the whole order. I will have no Christmas present for my girlfriend. And it took forever to talk to a customer service person, 14 minutes on hold and 9 minutes to find my items and why the mix-up.
We have repeatedly requested that this company stop all mailing, phone calls, emails being sent to our home address as well as our Mother In Law who is 88 and very feeble. We made one order from this company and have since requested by conversation , emails, phone calls to delete our names from their mailing lists to no avail. They have bombarded our mother in law with mailings and they refuse to stop sending this information. Personally I feel it is criminal that they prey on the elderly who cannot understand their actions. They send this foreign made crap to our doorsteps which for the most part are worthless. We are requesting that they stop all further communications with Mrs. Mazie [redacted] , 4[redacted] and Mr. Richard [redacted] at [redacted]. They are Scam artists at their very best.. Would appreciate if you could get them to stop all mailings to the above listed addresses.
thank you, Richard [redacted] on behalf of myself and my Mother In law listed above.
This is the WORST online company I have EVER encountered! I ordered 6 Xmas gifts weeks ago that were to be sent via [redacted] but went out [redacted] regular mail instead. 2 items were supposedly shipped on December 6th, no tracking numbers provided under order status and Customer Service Dept cannot provide tracking numbers either. I've called numerous times for the status of my shipments and every time I call I am on hold for at least 15 to 20 minutes before they take my call, then another 15 to 20 minutes for them to research and each time I get different information. Information contained in their emails is completely contrary to information provided through customer service. Finally received 1 item on Saturday, a silver bracelet designed specifically for a Grandson and it is so big it could fit an elephant!! AND the bracelet cannot be adjusted so I will have to return it. Unfortunately, I ordered 4 additional bracelets for each of my Grandchildren so judging by the one I received on Saturday they will all have to be returned. I will NEVER buy from this company again.
January 9, 2017
Ms. [redacted]...
[redacted] ...⇄
Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] Caruna [redacted], CA [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated January 7, 2017 2016 regarding Mr. [redacted]’s complaint. We are deeply sorry that Mr. [redacted]’s product did not arrive by the original promise date of 12/24/2016. He chose USPS Priority shipping, and although it is typically a reliable service, it appears that the package is lost in shipment. USPS does not give our company tracking numbers under this ship method. They only provide package ID numbers and an estimated time of arrival as 1-6 business days. Since it has been much longer than 6 business days and Mr. [redacted] has not yet received his product, I have processed a complete refund that will post on his [redacted] account within 24-28 hours. I have also mailed him a gift certificate that he may use in the future should he choose. Again, we are very sorry for Mr. [redacted]’s poor experience. Should he want to contact us in the future, we ask that he do so at the information below. Thank you. Sincerely, [redacted] Client Services [redacted]
Initial Business Response /* (1000, 5, 2014/09/18) */
September 18, 2014
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
RE:[redacted]
[redacted]
...
[redacted]
Case #[redacted]
Account # [redacted]
Dear [redacted]
We are in receipt of your e-mail, dated September 12, 2014, regarding [redacted]'s complaint.
Our records show we received an order from [redacted] for the "USMC Commemorative Watch, to be shipped to him at the above address. His order was shipped on July 14, 2014, and although delivery is usually made within 7-10 business days, it has been our experience that USPS can take up to 30 days to deliver our merchandise to our clients.
For that reason we must allow at least that much time for delivery before we can consider a shipment lost. As you know we will replace any shipment that is lost, or refund it in full. As promised, our records show [redacted]'s order was considered lost and a refund issued on August 18th upon confirmation he had not received the shipment. This action is in accordance with our guarantee of safe delivery, and in the interest of good client relations.
We assure you, we would not be in business 40+ years, nor have an A+ Rating with your organization if we conducted business in the manner described by [redacted]. Our records show that our Customer Service representatives addressed all of his concerns, apologized, and even delayed further charges to his credit card in order to allow more time for the shipment to be delivered or returned to us.
Since we have demonstrated that we did provide excellent customer service, and [redacted] confirmed receiving the refund to his credit card, we are considering the matter closed.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted]
Client Services
I ordered a Christmas Gift for my daughter and her family on December 1, 2016 with a guarantee it would be delivered no later than December 24, 2016. I found out today, December 22, 2016, it was back ordered and would be shipped on January 13, 2017. There was no notification to me, I had to find out myself by checking the order status daily! There was no customer service notifying me of a problem, but after I personally initiated a phone call today to the company and was on hold for 30 minutes, I was told the product was "OUT OF STOCK"...I cancelled the order. TERRIBLE CUSTOMER SERVICE!!!!
Bradford Exchange is engaged in fraudulent business practices through deceit. They list an item, send you part, the explain that you have to read the fine print.
The Complete [redacted] Legal Tender Silver Dollar Collection
The Complete [redacted] Silver Dollar Coin Collection
The FIRST-EVER [redacted] legal tender silver dollar collection! Officially licensed Silver Dollars in Brilliant Uncirculated Condition. FREE Display Boxes.
Though I was ordering a set. Got 1 coin. Called and had to get to a supervisor who told me that I had to read the fine print.
Buyer beware!
November 25, 2015
[redacted]Customer Relations ManagerRevdex.com330 N. Wabash Avenue, Suite
2006Chicago, IL 60611RE: [redacted]...
[redacted] ...⇄ [redacted]Account [redacted]Dear [redacted]We are in receipt of your notification, dated November
25 regarding [redacted] complaint.Our records show that we received an order in the name
of [redacted] at the above address on September 28, 2015. At the time we
received the request, we had no way of knowing it was not a legitimate order,
and we have both been a victim of the fraudulent activity. Our records also indicate that after the complaint was
filed, [redacted] contacted us November 25 about the order in question and a
representative canceled the order under her name and I have removed her from
our mailing and contact lists.Since [redacted] contacted us after the complaint was
filed, and we fulfilled all of her requests, we consider this matter closed. Thank
you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the
future.Sincerely,[redacted]Client Services
The Bradford Exchange Ltd. Company is currently advertising on their website to place an order immediately and you are guaranteed a delivery BEFORE Christmas (the day before would have been sufficient for me), but what they failed to mention was that it would be delivered to me by Christmas- OF NEXT YEAR. Basically It's as if you were to purchase a new vehicle, and when you go to drive off the lot you can't because you realize there's only 3 tires on your brand new vehicle and the fourth tire is on BACKORDER, for an undisclosed amount of time. So basically, this was THE WORST experience with a company that I have ever had in my life. When I say crushing the hopes and dreams of a child, I truly mean it... I called the customer service line and after waiting for an hour to speak with someone, I finally got through and was told that my purchase made over a week ago JUST NOW was on backorder, so not only did they allow me to place my order, I paid for it too. I received a confirmation of everything, but not once did I receive anything about my product on backorder, nor did I get a notification of my payment being processed.... I am not one to complain, but this is ridiculous. The Customer Service Representative could not even tell me exactly what was going on, other than the fact that she was sorry for the inconvenience and for me not to worry because she could expidite the shipment... She could guarantee that my order to be received by Christmas of 2015 could be shipped no later than March 10, 2016. Excuse me, I'm sorry, but this is going to help me HOW? I can't even place an order for a different product that wasn't on backorder and receive it THIS YEAR, because it was too late now. Great. Thank you for nothing Bradford Exchange Ltd. Company, all you are good for is false advertising, negligince, and having the honor of being the REAL Grinch who stole Christmas... At the end of the day, it's not the end of the world, nor will my daughter and I have a bad Christmas because of this, however, I don't appreciate the way you handle your business... Personally it sucks... and I strongly dislike you. The Bradford Exchange Ltd. Company's website has the most lifelike looking dolls of all sorts that come with a pretty hefty price tag as well... which leads me to one conclusion - if something looks too good to be true, it probably is... And this experience only confirmed that for me. I would never recommend this company to anyone... Never. I give the Bradford Exchange Ltd. Company two thumbs down- because I only have two thumbs, but if I had more then two, you can bet that they would be down too. So, I am closing this review now, I refuse to waste any more time on you, but I am happy to let any prospective customers know what kind of business you run- A very terrible one... Thank you again for NOTHING and Merry Christmas.
I made two orders from this company for my military daughter who was visiting for Christmas. Both products stated "Order now for guaranteed Christmas delivery." That is [redacted] The first one then stated that it would not ship until December 22nd! I sent an email to them to cancel BOTH orders ( 12/19) and they responded with an email stating - "Great News! Order #[redacted] are both guaranteed for Christmas!" This was an absolute LIE upon signing into the account the order said it would NOT be delivered until sometimes btwn Dec 29 and Jan 5th! BUT, they did go ahead and bill my card AFTER I asked them to cancel the other order. I had to call and wait on hold for 24 minutes before I could talk to anyone. They are suppose to issue a credit to my card. But, I highly doubt that will happen. Customer service confirmed that on the 22nd they mailed my first order even though I asked for it to be cancelled and it was sent standard mail not due to arrive until January. DO NOT GIVE THIS COMPANY YOUR BUSINESS!!
December 31, 2015 Ms. [redacted] Direct Retail Services Better...
Business Bureau [redacted]
[redacted] RE: Mr. [redacted]
[redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted] We are in receipt of your email dated December 23, 2015 regarding Mr. [redacted] complaint. We are incredibly sorry to that Mr. [redacted] has had a poor customer service experience with us. We changed the product id# on this item during the time frame he ordered and reordered which added confusion to the situation. We have shipped two Wizard of Oz Clocks to Mr. [redacted] and he has paid for one in full and a partial payment for the other. We are refunded him the partial payment on the second clock and have mailed a pre-paid return label so that he can send the extra clock back at his convenience. We appreciate her bringing this matter to our attention and again, apologize for the situation. Sincerely, [redacted] Client Services
I ordered a necklace for my mother "my grandchildren have my heart". Ordered this item around the beginning of December was guaranteed to have by Christmas. Received an email from Bradford sayin it was shipped on December 15,2016. Never received by dec25 , tried tracking package by the number they provided, that number was no good. Called [redacted] they said Bradford provided me with the wrong number. So needless to say never received the gift by December 25, so was highly mad. Called Bradford December 26 to see where the package was well they couldn't even find the package. Lady said [redacted] provided the wrong number. I received numerous of emails on December 21st sayin if you ordered by that day guaranteed 2 day shipping you would receive by Christmas. Have ordered several items in the past and never had a problem. Lady on the phone wouldn't do anything about my item other than take the 10.00 shipping off, that does me no good considering gift wasn't here for Christmas. Told me to call back after the 28th of December if I haven't received. Will never do business with this company "false advertisement "!!!!!
December 27, 2016
11pt;">
Ms. [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: [redacted] J. [redacted] ...⇄
[redacted] ...⇄
Kissimmee FL. 34744
Case # [redacted]
Account # [redacted]
Dear Ms. [redacted]:
We are in receipt of your notification, dated December 24, 2016, regarding Ms. [redacted]’s complaint.
Our records show we received an order for the “Chicago Bears Express” Train Set on November 25, 2016 while the item was covered by our Christmas Guarantee. We are sorry that we disappointed Ms. [redacted], but unforeseen circumstances caused an issue in shipping.
I see the label for Ms. [redacted]’s order was created on December 15, 2016 and was ready for pickup by our carrier, but there was a delay. We currently do not know what caused the delay, however, we assure you we are currently investigating the cause of this issue. When using this trac[redacted] number [redacted] on www.[redacted].com/us you can see her order is on its way and will be delivered on December 28, 2016.
We realize this is after the promised date and apologize for not being able to fulfill our guarantee. We ask that Ms. [redacted] calls us and we will compensate her accordingly. She c
an contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT).
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted]
Client Services
Initial Business Response /* (1000, 5, 2014/06/17) */
June 17,...
2014
[redacted]
We are in receipt of your e-mail, dated June 9, 2014, regarding [redacted] complaint.
Our records show upon the cancellation of her order for the "Betty Boop Medium Size Hoodie" a refund check was requested on June 19, 2014. In accordance with our scheduled run, [redacted]'s refund check was issued on June 27, 2013 in the amount of $79.95. Our records further show the refund check cleared our bank on July 3, 2013. Please refer to the attachment for confirmation of this information.
Also, contrary to statements made by [redacted] in her complaint, a letter was sent to [redacted] with an offer to provide a copy of the document showing her endorsement. The letter was sent to [redacted] on March 14, 2014, but she never contacted us requesting a copy. Therefore, included in the attachment is also a copy of said check for yours and [redacted]'s review. As you can clearly see, the check was endorsed by [redacted] and deposited to her account at [redacted] State Bank on July 3, 2013.
We trust this resolves the issue and are considering the matter closed.
Sincerely,
[redacted]
A poorly run company. My order was 1 digit off - I contacted the business by email which is tough by itself - they don't make it easy! The last contact I had via email was 4/13/2016 from which I got no response. Furthermore , after calling them on 4/25/2016 I was informed that they could not do a refund or exchange - but they would be happy to accept a new order.
IF I WERE YOU (the person reading this) I WOULD TRY ANOTHER CHECK PRINTER
After talking with a manager - the manager indicated that he would reprint the order - but only after I threatened to do public reviews. He indicated that the re-printed checks should arrive 9 days from now. We will see.
Also the Revdex.com is a total scam! How a business with a 60-1 bad review ratio gets a A+ rating is beyond me
I ordered an item by telephone. I was asked if I wanted to pay for this item in full and I said no but I would like to see this first however, would pay the first payment as a deposit.
I ordered a bracelet and received a necklace instead. I then found they had taken the full amount out of my credit card which I did not tell then to do. I called them immediately and said I received something I had not ordered and it had cost me £70.
I sent an email repeating what they had done and received a generic email stating this would be seen within 2 working days. This is now over 1 week. I sent back the item I had not ordered which was more expense.
At this present time, I have nothing to show for paying out £70 which I did not give permission to do. I think it is deplorable to be treated in this manner.
Also they misspelled my name: They have me as ruthtrsld, which I don't think exists in the dictionary hence, how did they manage to take this out of my account with an incorrect name?
June 9, 2016
Roman">
Ms. [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: [redacted] ...⇄
[redacted] ...⇄
[redacted]
Case # [redacted]
Account # [redacted]
Dear Ms. [redacted]:
We are in receipt of your notification, dated June 8, 2016, regarding Ms. [redacted]’ complaint.
We received an order from Ms. [redacted] for our “KISS Light Up the Stage” [redacted] lighter collection with the first issue (one lighter) totaling $58.93 to be paid in two installments of $29.46.
We are very sorry Ms. [redacted] has not received correspondence from us, however, the e-mails that alerted her about the shipping of her order are “no reply” e-mails; meaning the e-mails are automatically sent by our system and the e-mail address is not used to receive replies from clients. When she used the contact form on our website, it was already too late to stop her order from shipping so her card was charged $29.46 and the order shipped.
We understand her frustration and have canceled the subscription so she will not receive any more shipments in the lighter collection. A pre-paid return label will be available in the paperwork that accompanies her order so she can return the lighter at no cost to her. Normally it takes 30 days to receive and fully process a return, however, in the interest of keeping good client relations, we have issued the refund of $29.46 and that amount will be returned to her card within the next 72 hours.
If Ms. [redacted] has further questions, she is welcome to contact us directly at 877-903-1696. We are available to assist Monday through Friday between 7:00 a.m. to 6:00 p.m. (CT).
Sincerely,
Tofer [redacted]
Client Services
March 28, 2016
Ms. [redacted] Assistant Manager Direct Retail Services...
Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Ms. [redacted] ...⇄ Case # [redacted] ...⇄ account # [redacted], GA 31316-2421 Dear Ms. [redacted]: We are in receipt of your email dated March 28, 2016 regarding Ms. [redacted] complaint. Our records show that we received an online order on 1/1/2016 in Ms. [redacted] name at the above address, for one “[redacted] Cuckoo Clock.” Regrettably, we were out of stock at the time Ms. [redacted] reserved this item. We mailed her a postcard on 2/19/2016 indicating that there would be a delay in shipping her order, possibly as late as May, 2016. Ms. [redacted] was offered the opportunity to wait or to cancel her order. If we do not receive confirmation that she would like to wait, her order will automatically be canceled. Should she like to wait for her order, we can arrange to adjust her shipping. Again we apologize for any inconvenience to Ms. [redacted] and kindly ask that she contact us at the toll free number below should she wish to wait for her order. Thank you for bringing this to our attention. Sincerely, Kelsey [redacted] Client Services ###-###-####
I purchased a zippo lighter collection wich turned out to be a series. Whe. U paid the invoice read soaring eagles complete zippo lighter collection. It doesn't say anywhere that im buying a issue. In fact it says im getting the complete collection. This is a scam
I ordered a Dallas [redacted] Decanter Set for my husband on the 2nd of the month for 159.95. I even paid 20.00 for 2 day shipping. I received an email with a tracking number that didn't work. I called customer service to check on the status of the order, and found that they use an outsourced company for customer service so the company could not give me any information or a tracking number that would work. I've then asked to speak to a supervisor who informed me that it could take either 30 days, 60 days, or 90 days, to receive my item. I asked for a refund, and then was told since it was shipped out 2 weeks ago, they could not give me a refund until it was returned to them. I simply called Bank of America, and they credited me back the amount. After reading several reviews, 298 to be exact, I saw that several people had the same result with this company.