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Bradford Exchange, Ltd.-The Reviews (428)

November 15, 2016

face="Times New Roman">Ms. [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
 
RE: [redacted] L. [redacted]                                   ...
[redacted]                                         ... /> [redacted]
 
Case # [redacted]
Account # [redacted]
 
Dear Ms. [redacted]:
 
We are in receipt of your notification, dated November 15, 2016, regarding Ms. Christie’s complaint.
 
Our records indicate we received an order on November 11, 2016 for the ‘Beach Treasures’ personal checks in Ms. [redacted]’s name for our “buy one box, get one free” offer. The total for the 2 boxes of checks is $4.99 plus $5.90 shipping and services. We are sorry for the confusion, but while the offer did lower the price on the checks, the offer does not include lowering the shipping costs. Our website and all mail-in order forms inform the client that this charge will be added.
 
Since this is Ms. [redacted]’s first order with us, and in the interest of keeping good-client relations, we have given a one-time courtesy credit to cover the shipping costs.
 
If Ms. [redacted] has any further questions, she can contact us directly; our toll free number is 866-551-8965; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT).
 
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
 
Sincerely,
 
[redacted]
Client Services

June 3, 2016

11pt;">Ms. [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
 
RE: [redacted]                                   ...
[redacted]                                         ...
[redacted], TX. [redacted]
 
Case # [redacted]
Account # [redacted]
 
Dear Ms. [redacted]:
 
We are in receipt of your notification, dated June 2, 2016, regarding Ms. [redacted]’s complaint.
 
We are sorry to disappoint Ms. [redacted], but the “For the Love of the Game” Denver Broncos tote bag unexpectedly has a longer than usual production timeframe due to unforeseen production issues.
 
Upon, checking on the status of this collection, shipment of her order will likely occur by mid-July.  Should Ms. [redacted] wish to cancel her order, she can do so at any time. We would like to add that her credit card has not been charged for the tote bag as we do not charge a client until their order ships.
 
For further assistance, Ms. [redacted] is welcome to contact us directly at 866-285-2334.  We are available to assist Monday through Friday between 7:00 a.m. to 6:00 p.m. (CT).
 
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
 
Sincerely,
[redacted]
Client Services

I still have not received an item that I purchased a while back for a Christmas gift for my mother. They never sent an email confirmation or receipt and no shipping information even though I payed for guaranteed by Christmas shipping. I emailed several times and they gave me some lie about its just the automated system screwed up and I'll receive my order before Christmas. I asked for the receipt and shipping information a couple of times and they completely ignored my request. The worst business I've ever dealt with. It makes no sense why they have an a+ rating with the Revdex.com when every review is negative. If I don't receive my item soon I will press charges.

December 8, 2016

face="Times New Roman">Ms. [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
 
RE: [redacted] L. [redacted]                                         ...
[redacted] Coors Blvd. NW Apt. 3901                                         ...
[redacted], NM. 87120
 
Case # [redacted]
Account # [redacted]
 
Dear Ms. [redacted]:
 
We are in receipt of your notification, dated December 7, 2016, regarding Ms. [redacted]’s complaint.
 
We are very sorry for the confusion regarding Ms. [redacted] account. We received an order via U.S. Mail in Ms. [redacted]’s name for the “[redacted]” bracelet on October 27, 2016. That same day, an invoice requesting the first payment was sent out and we did not receive a response. On November 26, 2016 we received an e-mail from her which is when we explained the payment was due. We received the credit card number for the order and the order was authorized.
 
This bracelet is currently out of stock, however, we are receiving a new shipment very shortly as this item is under our Christmas Guarantee. This means it will arrive no later than December 24, 2016. I have given a free upgrade in shipping to ensure Ms. [redacted] will receive the bracelet in time.
 
If Ms. [redacted] has any other questions, she can contact us directly; our toll free number is 877-[redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT).
 
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
 
Sincerely,
 
[redacted]
Client Services

February 10, 2016

New Roman">Ms. Esther [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
 
RE: Jason *. [redacted]                                         ...
5809 Lincoln Pointe Blvd.                                     �...
Evansville, IN. 47715
 
Case # 11123849
Account # [redacted]
 
Dear Ms. [redacted]:
 
We are in receipt of your notification, dated February 5, 2016, regarding Mr. [redacted] complaint.
 
Our records show that we received three orders via the internet for on December 3, 2015. Each order included our “Bundle of Love” and “Little Peanut” dolls for a total of six dolls. Mr. [redacted] had signed up for installment payments on the orders so a payment was taken out for each of the six dolls.
 
Since Mr. [redacted] was surprised at the number of dolls he has received, we can only deduce he accidentally ordered the 2 duplicate orders under his account. On February 8, 2016 a customer service representative answered his e-mail he had sent to us and sent pre-paid postage labels to the above address so he can return the four extra dolls at no cost to him.
 
It is normally our policy to not give a refund until we receive the returned items, however, in the interest of keeping good client relations, I have issued a refund for the four extra dolls and any payments that were taken will be returned to his card within the next 3-5 business days.
 
If Mr. [redacted] has any other questions, he can contact us directly at 866-285-2334; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT).
 
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
 
Sincerely,
 
Tofer [redacted]
Client Services

sans-serif;">                                ... October 20, 2016 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611   RE: Ms. [redacted]                                   ... Case #: [redacted] CHERRY STREET RD.                                      �... Account #: [redacted], NY [redacted]-8886                                �...                                         ...   Dear Ms. [redacted],   We are in receipt of your letter dating October 19, 2016 regarding Ms. [redacted] complaint.   We sincerely apologize for Ms. [redacted] poor experience with us. Her checks shipped out on 10/19/2016 and should arrive within 7-10 business days. We have waived the phone fee and cost of EZ Shield so the total cost of her purchase is $18.94.   We appreciate you bringing this matter to our attention and should Ms. [redacted] need anything else, we request that she contact us at the information below. Thank you.   Sincerely, [redacted] Client Services [redacted]

I ordered a [redacted] ring from Bradford Exchange. The ring was featured in a
supplement to our Sunday newspaper. When it FINALLY arrived, (the shipping is inor-
dinately slow) the ring was not as pictured. The center stone, described to be "sky blue" was a turquoise color and the stones decorating the sides of the ring were so tiny that you can't even tell what color they are. I was very disappointed and am returning the ring, will not purchase anything from Bradford Exchange again, & will warn my friends not to buy from them.

December 14, 2016
Ms. [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
 
RE: [redacted]                                         ...
[redacted] 10th Ave South                                         ...
[redacted], MN. [redacted]
 
Case # [redacted]
Account # [redacted] & [redacted]
 
Dear Ms. [redacted]:
 
We are in receipt of your notification, dated December 13, 2016, regarding Mr. [redacted] rebuttal. We apologize for the mistake in typing.
 
We were sorry to learn that Mr. [redacted] no longer wishes for us to advise him of new products issued by The Bradford Exchange. As he requested, his account has been coded to prohibit future e-mails and mailings, but there are two separate accounts for his address and the second account was not removed from our mailing list. I have removed that account as well, however, mailings are prepared in advance, and it is possible that a few notifications will still reach him. Although he will no longer be an active customer of The Bradford Exchange we would like to express our appreciation for his previous patronage. 
 
Thank you for bringing this matter to our attention.  Please do not hesitate to contact us if we may be of service in the future.
 
Sincerely,
 
[redacted]
Client Services

I bought a gift last Christmas from the Bradford Exchange. I paid for the item in installments, and was under the understanding that I had paid for the item. Today I got a call from a collection company stating that I still owed on the item! I call the Bradford Exchange, and even though no one had made any attempt to contact me, they sent the bill to collections. I called them today and paid the remaining balance - but I am highly disappointed in this company. When I called the rectify the issue, both people I spoke to were condescending and spoke down to me as if I had no idea what I was talking about. Never did anyone apologize for their mistake. I will never use this company again and I strongly recommend that others steer clear of them.

For Christmas 2016 I decided to purchase collectables for my girls. First of all they come inside square stirofoam type boxes and is barely taped all the way around to even secure it. Then of course the failing [redacted] tries to shove it in our tiny mailbox. I almost did not open it when I went to wrap it but I heard that voice ! So thank God I did bc it was the [redacted] music collectable and the Eggshell was all twisted and did not fit when it closed. That was easy I sent it back return receipt with CREDIT MY ACCOUNT DAMAGED in large letters and that was it. Forget trying to talk to anyone OR expect to receive a response to any emails when you inquire
Well one of the items I did order was a subscription and I did not know until they charged my in December when I looked on my CU account. Ok my bad for not paying attention. My account says it shipped on the 21 of December. It is January 10th and I have yet to receive the item they charged me for AND once again no response in any emails and the customer service does not understand English and or they dont give a spit ?
I called my Credit Union and disputed the charge and will refuse the package IF it ever arrives. Aside from the crappy way of service the items are WAY over priced for the quality that is below standard. They make everything look so pretty when you get it, it looks like it had been in someones storage for about 10 yrs !

Initial Business Response /* (1000, 5, 2014/06/18) */
June 18,...

2014
[redacted]
[redacted]
Case [redacted]
Account [redacted]
[redacted]
We are in receipt of your e-mail, dated June 10, 2014, regarding [redacted] complaint.
Our records show that we received an order via the US Postal Service for 1 box of duplicate checks in the "Romance of Europe" check design, plus matching labels and check book cover. [redacted] requested EZ Shield Check Protection and In-Plant Rush for her checks, but did not request expedited processing or shipping of the labels or check book cover. We processed her order as requested and it was shipped to her accordingly.
Please note the average delivery time frame of check orders to locations in the Continental U.S. is usually within 10 business days, saving 1-3 days on orders with In-Plant Rush. However, as indicated on the order form [redacted] used to place her order, it specifically states that "delivery to Alaska and Hawaii may take longer." Please refer to the attachment for an example of the order form she used confirming the above information.
Please be assured that as of today we submitted a request for a replacement to be sent to [redacted] for the matching check book cover, and she should expect delivery shortly. Our guarantee of safe delivery of our products ensures that [redacted] will receive the product she ordered or her money back.
Additionally, unless otherwise requested all orders are shipped via USPS 3rd Class Mail which is handled differently by the Post Office. For this reason, we must allow at least 30 days for delivery of our shipments before replacements can be requested. We wish to thank [redacted] for her patience and apologize for any inconvenience this may have caused.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2014/06/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
First off I am not very satisfied with your response as a whole. The only part I accept is that you are re-mailing me the checkbook cover. I had to go searching under the FAQ page of your website to find the info where it stated that it could take longer for AK and HI addresses. Even with that said, it did not state anywhere that the customer had to wait 25 business days to receive the product and only when those 25 business days were up the company would finally look into the matter. It also doesn't state the orders are going by 3rd class. To me that is just bad business. Also, when I ordered in-plant rush, I thought is was for the WHOLE order. It did not say at check out that it was just for the checks portion. So I paid extra just to have part of my order rushed?!? After a while I let that part go and just focussed on getting my missing product. I was not pleased from the very beginning with your customer service. It's like I was brushed off. I will not be using your company EVER again. There are many other companies out there that are much more organized and state things clearly on their website.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11613801, and find that this resolution is satisfactory to me.
I did NOT receive my box of checks. Calling [redacted] with my tracking number confirmed that the package was left at my gate on 8/9/16. I have searched the area and was unable to locate the package. I called BEC's customer service to report this problem. The lady I spoke with confirmed to me that: I would receive a full refund within 10-15 business days for my missing package and after I receive my refund, BEC will take efforts to remove my information from it's database - and that I could expect all my information removed within the next few months.
 
I would like BEC to confirm this information through the Revdex.com Consumer Complaints messages so that I have a record of what I should be expecting. 
 
Once I get confirmation of this, I will regard this issue as closed and will not pursue any further action/communication with or through BEC. 
Sincerely,
Daniella [redacted]

This company is selling counterfeit Zippo lighters!

May 5, 2016

face="Times New Roman">Ms. [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611

RE: [redacted]                                   ...
[redacted] Dr Apt. 227                                      �...
Texas City, TX. 77591

Case # [redacted]
Account # [redacted]

Dear Ms. [redacted]:

We are in receipt of your notification, dated May 4, 2016, regarding Mr. [redacted]’ complaint.

According to our records, we received a reservation via the internet in Mr. [redacted]’ for the complete “10th Anniversary 9/11 Commemorative Sculpture” Collection. The first issue, “Never Forget,” was shipped to him on September 30, 2015.  We were not aware that he did not want the remaining issues in the series, therefore, after the first item was shipped and paid in full, “United We Stand,” the second item in the collection was shipped to him. The monthly collection continued and currently we have shipped out 7 statues to him.

I have attached screenshots of the specific webpage and circled the areas that explain what a collection is and what to expect with the purchase of this particular item. As you can see, our website clearly states the purchase of the first statue shown is part of a collection.

We apologize for any confusion regarding Mr. [redacted]’ order. I have canceled the subscription and welcome him to return any unwanted items for a full refund. To assist him in doing so, I have ordered pre-paid postage labels so he may return the items to us at no cost to him.

If Mr. [redacted] has any further questions, he can contact us directly at [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT).

Thank you for bringing this matter to our attention.  Please do not hesitate to contact us if we may be of service in the future.

Sincerely,
[redacted]
Client Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The company should review their communication procedures with their customers relating to order current condition; in addition, with the company saying they printed the lable on the 13th and [redacted] saying they didn't recieve notice until the 21st, they should double check that statement or drill down to why there was an eight day gap.
Sincerely,
[redacted]

March 29, 2016
Ms. Esther [redacted]
Assistant Manager
Direct Retail Services
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
 
RE: Dolores [redacted]...

                                        ... Case # 11295924[redacted]                               ... Account # [redacted]
[redacted]
 
We are in receipt of your email dated March 29, 2016 regarding Ms. [redacted]’ complaint.   We regret that Ms. [redacted] has had a poor experience with us. We shipped her Eagles Sneakers on 2/24/2016 but after hearing from Ms. [redacted] that she did not receive them, we determined the shoes were “lost in shipment” and submitted a request for a replacement. Unfortunately, we are no longer selling these sneakers and canceled the replacement order today. She will be refunded $79.94; the amount she initially paid for the shoes.   We are sending Ms. [redacted] a $10 gift certificate via the mail so that she may use it for future purchases. We apologize for any inconvenience.

The Bradford Exchange are charging very high prices for cheap products made in China for a few $ I have just bought Grand daughter [redacted] Music Box for $70. It late arriving so we went to the mall and bought a larger one for $48 and the one we ordered came next day. When we checked it the lid was bent because one of the hinges was loose, it is so small and poorly made its an insult. If you check the bad reports on the consumer pages and the review ratings on this page you cannot possibly have a 3.5 star rating for 92% negative rating. There are so many bad stories about the non existent customer service they supply and their way of pushing older clients into buying multiple items they don't want is not BBP and needs stopping. I have had an email 3 and 4 times a week offering all types of merchandise since I bought the one item. This company should only have a 1 star rating, I will never buy cheap products from them again.

BUYER BEWARE......I purchased a [redacted]l "[redacted]" Lifelike Baby Boy Doll originally on 11/11/2016. I paid in full for this purchase. They state that they will e-mail you shipping info and they never did. I checked on the order myself on-line a few days later and it kept saying shipped 11/11/16. When I checked on-line through a computer there was no shipping info, however through my cell phone it said it would ship through [redacted] and there wasn't any tracking number showing. I did read on their website that it takes 2-3 weeks for most dolls to ship so I waited until 12/02/2016 to call the company because I had still not received the package. I spoke with two representativeS and a supervisor. The first rep gave me the tracking number and told me to call [redacted] which I did and they told me it was an invalid number to try [redacted] I called them they said the same. I called back to [redacted] and still got no help so I called The [redacted] Galleries back. The second rep then told me she didn't see any tracking info so I asked for a supervisor. The supervisor told me they generally make customers wait for 30 days after the shipping date to issue a replacement item but since she could understand the item was for the holidays she cancelled the first order and put in for a replacement. From 12/5-12/13 on-line the order said that it would be shipped by 01/14/2017. I called again on 12/06/2016 and a rep told me to ignore the date of 01/14/2017 that they assure me that I'll have it before the holidays. Today 12/14/2016 I checked on-line and saw that it was shipped 12/09/2016 through [redacted]t and also got the tracking number. The number once again through the [redacted] website, through a [redacted] rep as well as a [redacted] rep is still not bringing back any package. I called [redacted] the rep and the supervisor that I spoke with showed little to no empathy. I'm now being told that it takes 1-3 business days for the tracking number to become valid. Also that I should wait to call them back on 12/19/2016 and they'll try to ship a new doll out then. This has been the worst on-line shopping experience in my life. I absolutely do not recommend that anybody orders from them. I truly wish that I would've read these reviews before purchasing. These items are too expensive to not receive and to have to go through so much hassle for. You would think there customer service would be a lot better than what I have experienced. I just hope my daughter gets her gift on time.

The advertisement in the Sunday [redacted] magazine for 1878 Morgan silver dollars does NOT tell you that what you are buying is a phony copy of the silver dollar which on the backside of the coin in small print says "COPY"!! They will also send you an 1880 phony copy and want you to buy it for $48.00, which is a ridiculous RIPOFF!! It's a scam that must be avoided!!

October 19, 2016

0in 0in 0pt;">[redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
 
RE: [redacted]                                         ...
[redacted] Crest Dr.                                         ...
San Antonio, TX [redacted]
 
Case # [redacted]
Account # [redacted]
 
Dear Ms. [redacted]:
 
We are in receipt of your notification, dated October 18, 2016, regarding Ms. [redacted]’s complaint.
 
We're sorry to disappoint Ms. [redacted], but this is a new item and, unfortunately, we have been informed that there has been a delay in shipment of the “[redacted]” crystal pendant necklace because of production difficulties. The latest information we received indicates we will begin shipping the pendant around December 21.
 
We wish to remind Ms. [redacted] of her right to cancel the order, if this is inconvenient for her. Once we receive our allotment, orders will be fulfilled on a first-come, first-served basis as promptly as possible. I have personally upgraded the handling of her order at no charge to ensure she will be among the first to receive the pendant when our first shipment arrives. I have also taken care of shipping costs as an apology for the wait.
 
I would also like to note that nothing has been charged to Ms. [redacted]’s credit card as we do not charge for any items until they ship.
 
If Ms. [redacted] has any further questions, she can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT).
 
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
 
Sincerely,
 
[redacted]
Client Services

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