Terrible customer service they have all of the staff trained to lie to you and tell you what you want to hear just to get you off the phone. Asked many times to speak to a manager and still have yet to speak to one. This company is a total rip off ordered a product and they have yet to ship it it me. I received an email telling me my product would be here in 3-5 days, this was almost a month ago. Never again!!
January 12, 2016 Ms. [redacted] Assistant Manager Direct Retail Services Better...
Business Bureau [redacted]
[redacted] RE: [redacted]
[redacted]
[redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted] We are in receipt of your email dated January 11, 2016 regarding Ms. [redacted] complaint. Our records indicate that Ms. [redacted] ordered one box of checks in the “Faith For All Seasons With Verses” design with one of our customer service agents over the phone on 10/19/2015. It is part of the scripting that the agent inform a client that there is a $3.95 fee for ordering over the phone prior to entering the order, however, we regret if the agent did not advise Ms. Rosian. We will compensate her the $3.95 bringing her account balance to $0.00. We only have one order for checks under Ms. [redacted] account, so the other mentions in her complaint are troubling. We are not charging her anything more, nor are we sending invoices. If she has any other questions, we invite her to call us at our toll free number, [redacted] Sincerely, [redacted]
[redacted] Client Services
This place is EXTREMELY SHADY!! Do not shop online with them. When one places an order the mail/shipping states we should get our item within 7 business days, you will not. When you log in to find a customer service phone number, well, they do not have one. They should list a phone number for customer service and shipping inquirues. Not everyone enjoys online answers vs live rep.
RE: [redacted] Case # [redacted] [redacted]Account # [redacted] [redacted]Dear [redacted]We are in receipt of your email dated 11/2/2015 regarding [redacted]...
complaint. According to our records, on 5/22/2015 we received an order in [redacted] name, at the above address, for the complete Disney Holiday Celebration Express Train Collection. The issue price for each collectible shipment within the series is $79.99 + $9.99 shipping and handling. After each collectible is shipped and paid in full, the next collectible within the series is reserved and prepared for shipment pending availability. [redacted] paid $29.99 on 6/12 and the first issue was shipped. On 7/10 we received a payment of $29.99 and on 8/7 received a payment of 30.00 which paid off the first issue completely. Subsequently, the second issue in this train collection was automatically reserved for [redacted]. Unfortunately her credit card failed on 9/18 when we were ready to ship the second issue, and then again on 9/21. On 9/21 we shipped [redacted] the second issue in good faith and mailed a post-ship invoice for $59.98 to cover a portion of the cost for the second issue. We have yet to receive payment for the second issue therefore her collection is on hold so that no future issues will ship.I regret to say that I believe [redacted] thought the entire collection was $89.98, however, each piece is $89.98. If [redacted] determines this collection is too expensive, we are happy to mail her pre-paid postage labels so she can return any or both pieces for a full refund. Please let us know if we can be of further assistance. Thank you.Sincerely,[redacted]
So I ordered the marine corps embrace ring for my mother for Christmas and when I went on their website in the headline it said "guaranteed" to get here before or on Christmas Day well I ordered it on the 20th the didn't authorize the PayPal payment till the 21st and didn't ship it till the 22nd so it sat a whole day doing nothing. I did pay the 24 or however much they charge for express shipping as well because I wanted to be sure it was going to be here. I'm in Michigan so Illinois is basically right under Michigan. I just got the package 8 days later their guarantees are made to lure people in as I've read in many other reviews on other sites as well as this one. Apparently they have had a lot of dissatisfied customers and it took me forever to find a way to contact them. Their customer support tab on their website leads you to a bunch of categories that tries to resolve issues online. So I called the Bradford exchange and the lady was very rude to me telling me I should've bought the most expensive shipping, when they made promises to get it there before Christmas and my delivery date said it was going to get there before hand the lady did not apologize whatsoever just told me it got there "fast" I didn't know 8 days for a package to go up 1 state was fast. I would strongly urge no one to order from this place especially if you are on a time crunch.
face="Times New Roman">Ms. Esther [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: Nicholas [redacted] ...⇄
36 Klein Drive ...⇄
Trenton, NJ. 08620
Case # 11594137
Account # 614015494
Dear Ms. [redacted]:
We are in receipt of your notification, dated July 26, 2016, regarding Mr. [redacted]’s complaint.
We were sorry to learn that Mr. [redacted] no longer wishes for us to advise him of new products issued by The Bradford Exchange. As he requested, his account was coded on July 1, 2016 to prohibit future e-mails and mailings. Mailings are prepared in advance, and it is possible that a few notifications will still reach him for 4-6 weeks. Although he will no longer be an active customer of The Bradford Exchange we would like to express our appreciation for his previous patronage.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
the footprints hoodie jacket, bought 2 one as a gift. l fell in love with looking at it on line. ..this is a very well made jacket BUT the embroidery on the back is not a light shimmery gold... but it looks to be a beautiful gold on line the footprints on the back are iron on brown.. not gold and not embroidery. the inside scripture is also a dull brown. They make it look as if the scripture righting .will match the gold tone cross zipper pull but it does not. the only thing that is a gold tone is the zipper pull and has a shiny simulated diamond.. which I liked . If the scripture would have been in an eye catching gold like the zipper pull,it would have been fabulous I was so disappointed when I saw how bland the hoodie scripture color was. bottom line they made the hoodie look more upscale than what you get. if your not looking for that eye catching shiny gold like from the heavens and you like flat brown you will love it. I love the scripture but was look for something to make it stand out of the crowd and it just does not do that for me. especially with the cheap looking foot prints in the sand. Disappointed. thank u
just my opinion every bodies got one. just a tip do not by the jewelry 18k over sterling silver turned within 8 months time it was a black onyx dear ring I bought for my husband. very embarrassing especially since it was a very occasion ring...wore on special occasions. only
.
Initial Business Response /* (1000, 5, 2014/06/05) */
June 5, 2014
[redacted]
[redacted]
RE:...
[redacted]
Case[redacted]
Account [redacted]
[redacted]
We are in receipt of your e-mail, dated May 29, 2014, regarding[redacted] complaint.
Our records show our Customer Service Phone Center took an order for the "Disney Crystal Heart Pendant" April 24, 2014. We received another order for the same product, with a $99.00 payment, on May 1, 2014. The order placed by phone was subsequently canceled, and the order with payment was processed and shipped accordingly.
Our records also show that we previously received an order via the US Mail on March 27, 2014 for the "Princess Cut Diamonesk Pendant." Payment for this order, in the amount of $108.98, was received on April 23, 2014 and applied to the order upon receipt. Our records further show that the order was eventually canceled, and a refund generated.
Please note that the refund generated for the above order on May 1, 2014 is in the amount of $54.48. This is because before[redacted] payment for the "Disney Crystal Heart Pendant" was received, our Customer Service agent attempted to transfer a portion of the funds from the Diamonesk Pendant to the original (1st) order of the Disney Pendant. However, as the transfer was being finalized,[redacted] $99.00 payment and "new" (2nd) order for the Disney Pendant were received and the first order canceled, which eventually resulted in another refund. A second refund in the amount of $54.50 was generated and mailed to[redacted] on May 22, 2014. Therefore, the total refund issued to[redacted] is $108.98 and satisfies his desired resolution.
Unfortunately, our records now show that[redacted] $99.00 payment for the "Disney Crystal Heart Pendant" was returned to us from his bank marked "NSF", and as a result, his payment was reversed. On May 16, 2014 a letter was sent to him requesting his attention to the matter, and requesting payment.
However, since he has expressed his dissatisfaction with the pendant, and his payment was returned NSF, we are requesting that he return the pendant so we can credit his account. Please note that he will continue to be invoiced until the pendant is returned, or it is paid in full.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted]
Business Response /* (4000, 13, 2014/09/18) */
September 18, 2014
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
RE: [redacted]
[redacted]
[redacted]
Case # [redacted]
Account # [redacted]
Dear [redacted]
We are in receipt of your e-mail, dated September 11, 2014, regarding [redacted] rebuttal comments.
First, we wish to apologize to[redacted] in not processing the return of the "Disney Crystal Heart Pendant" for which he provided tracking results. As you can imagine, we receive hundreds of returns each day, and it appears [redacted] return was misplaced. However, because he provided proof of the return, we have canceled the billing and no further invoices will be sent to him requesting payment.
Second,[redacted] has already been fully refunded for the previously canceled order of the "Princess Cut Diamonesk Pendant" for which he paid $108.98. As we explained in our original response; the refund was processed in two (2) refunds. Our refund checks; [redacted] for $54.48, and [redacted] for $54.50 were issued in May 2014. As of today, only check [redacted] for $54.48 has cleared, and we respectfully request that[redacted] deposit the second check so we can clear it from our books.
Finally, we must ask that if[redacted] has any further concerns regarding this matter or if he cannot locate the second refund check that was sent to him, that he contacts Customer Service directly at [redacted]. We will be happy to assist him further and resolve this matter to his complete satisfaction, by issuing a Stop Payment and processing a new refund check.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted]
[redacted]
Business Response /* (4000, 13, 2014/09/18) */
September 18, 2014
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
RE: [redacted]
[redacted]
[redacted]
Case # [redacted]
Account # [redacted]
Dear [redacted]
We are in receipt of your e-mail, dated September 11, 2014, regarding [redacted] rebuttal comments.
First, we wish to apologize to[redacted] in not processing the return of the "Disney Crystal Heart Pendant" for which he provided tracking results. As you can imagine, we receive hundreds of returns each day, and it appears[redacted]'s return was misplaced. However, because he provided proof of the return, we have canceled the billing and no further invoices will be sent to him requesting payment.
Second,[redacted] has already been fully refunded for the previously canceled order of the "Princess Cut Diamonesk Pendant" for which he paid $108.98. As we explained in our original response; the refund was processed in two (2) refunds. Our refund checks; #[redacted] for $54.48, and #[redacted] for $54.50 were issued in May 2014. As of today, only check #[redacted] for $54.48 has cleared, and we respectfully request that[redacted] deposit the second check so we can clear it from our books.
Finally, we must ask that if[redacted] has any further concerns regarding this matter or if he cannot locate the second refund check that was sent to him, that he contacts Customer Service directly at [redacted]. We will be happy to assist him further and resolve this matter to his complete satisfaction, by issuing a Stop Payment and processing a new refund check.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted]
Client Services
On November 28, 2015, I ordered two 2015 World Series Royals Commemorative Trophies and paid $98.96 each for them. December 14, I got a notice they were being shipped with a note that they may not arrive at the same time. December 28, I wrote that I had only received one of the two and gave them my phone number. January 6, I received a message from them saying "Our records indicate that both trophies were shipped under [redacted] Package Tracking Number..., but tracking shows only one delivered. We have requested a replacement of the second trophy and will make every effort to ensure that you receive delivery as quickly as possible." I responded the same day thanking them and reminding them it is a gift for my son's birthday March 19. February 2, after still not receiving the trophy and not hearing from the company, I wrote them again. Included in that message was a request for the phone number of someone in upper management if the situation could not be resolved by customer service. I got their usual cookie-cutter patronizing response letter February 3 stating that my order is being customized for me and should ship soon. Of course, it also included their standard sales pitch for me to buy additional products. March 2, I still haven't received the trophy and wrote them again today. [redacted] tracking showed they returned the package to Bradford Exchange January 6. I never saw the package and have no idea why it was returned by FedEx, but given that, I don't understand why they would need to "customize" one for me. It didn't take this long for them to ship after the order was placed. The products I have received from Bradford Exchange are high quality, but you must be able to actually receive them to appreciate that. Unbelievable! I have never had to work this hard to receive a product I bought and paid four months ago!
December 6, 2016 Ms. [redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Mr. [redacted] A. [redacted] Longfellow Ct. [redacted], MD [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated December 6, 2016 regarding Mr. [redacted]’s complaint. We are deeply sorry for Ms. [redacted] disappointment and frustration with our company. Initially we were unable to fulfill Mr. [redacted]’s order because his credit card failed on 11/23/2016, 11/28/2016, 12/01/2016 and was then canceled per Mr. [redacted]’s request on 12/2/2016. A customer service agent re-entered the order on 12/5/2016 in which everything authorized and we are preparing to ship Mr. [redacted]’s ring. He can expect to receive it before Christmas, but likely within 10 business days. If Mr. [redacted] needs anything else, we encourage him to contact us personally at the number below. Thank you for bringing this matter to our attention. Sincerely, [redacted] Client Services 877-[redacted]
face="Times New Roman">Ms[redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
[redacted]
RE: [redacted] ...⇄
[redacted]
Case # [redacted]
Account # [redacted]
Dear Ms. [redacted]:
We are in receipt of your notification, dated July 20, 2016, regarding Ms. [redacted]’s complaint.
We apologize if Ms. [redacted] is disappointed with the “Heavenly Blessings Christmas Tree Nativity” collection she purchased from us. This Christmas tree is meant to be a collection and each piece is shipped and charged separately as indicated in the advertisement she used for her order. The ad also states she can cancel the collection at any time, so I have ordered pre-paid postage labels so she may return each issue for a full refund. The labels should arrive in 7-10 business days.
If Ms. [redacted] has any further questions, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT).
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Initial Business Response /* (1000, 5, 2014/06/04) */
June 4,...
2014
[redacted]
We are in receipt of your e-mail, dated May 27, 2014, regarding [redacted] complaint.
Our records show that we received an order via the Internet for 2 boxes of Bradford Checks in the "Home" Personal Check Design. The website requests that all of the ordering and account information be verified before completion of the order. Our records show that we processed [redacted] order with the information she provided, and it was shipped to her on April 16, 2014.
Because we request that our clients verify all account information prior to completing their orders, we do not normally arrange for a rerun of the checks due to an error in the information they have provided. Our records show [redacted] was advised of this policy on May 27, 2014, and that we generously offered to re-do her order at the same pricing, but [redacted] declined the offer.
Additionally, our records show [redacted] contacted us the next day stating that her name was printed twice on her checks although our records did not reflect this. However, not following our usual procedure which requires customers to return the incorrect order before a rerun can be done; our Customer Service agent requested a rerun of [redacted]s order immediately on May 28, 2014. In addition to ensuring that her name will be printed once, the extra digit [redacted] entered on the original order was also removed, and her account number was corrected. Our records show the reprinted order was shipped to [redacted] on June 3, 2014; she should expect to receive them shortly.
Thank you for bringing this matter to our attention.
Sincerely,
[redacted]
I ordered a heart shaped pendent for my mother on 12/10/2016 for Christmas. On 12/23 I called and spoke with a supervisor who advised me that I would not have in time for Christmas. At this time, she said she would give me 50% off for the order due to the mistake of not having it in time for Christmas. So, okay I decided to wait. Come January 24, 2017, I still don't have the necklace. I called and they said the order was canceled. What?! Who canceled the order? This is such a horrible company. Buyer beware, this is not a good company.
Was going to make payments on a monkey doll for $166 total but they took the whole amount out of my checking account. Granddaughter didn't like the doll so I sent it back and hadn't heard a word from them so today I called them and they said they haven't received it. Been almost 3 weeks. So I guess this is not going to be easy getting my money back
We are in receipt of your notification, dated September 9, 2016, regarding Ms. [redacted]’s complaint.
Our records show we received an order for two boxes of checks in the “Security Checks” design on August 26, 2016. We are very sorry to hear Ms. [redacted] received the incorrect shipment and we are willing to reorder her checks, or, she may return them for a full refund.
I have requested that a pre-paid postage label be sent to Ms. [redacted] via U.S. Mail so that she may return her order at no cost to her.
If Ms. [redacted] has any other questions, or would like to have a replacement sent, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT).
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
I ordered what should have been a Christmas gift online received confirmation of payment as well as confirmation of shipment. The snow globe was to arrive today. I had been watching as this again was a Christmas gift, yesterday I noticed that the description of the item ordered had changed along with the arrival date. I admittedly panicked, I called customer service and spoke with a gentleman who assured me that the item that I had ordered had in fact shipped when the original email stated, and proceeded to guarantee me that the castle snow globe would be here no later than today 12/22. Well the mail came and went... no package. I called today and was given completely different information the woman that I spoke with today was very rude and informed me that I had purchased a series of snow globes although since I had not paid for the first one yet it had never shipped. I attempted to explain to her that I had the email that showed payment as well as the email showing that it had shipped. She stated that she had no such knowledge and asked for payment again. I declined and explained to her that I would not be purchasing from this company again as they had ruined Christmas for a member of my family. If there was an issue they had several ways to contact me and chose not to instead they chose to lie to me just the day before knowing it was a Christmas gift! I have never had such bad customer service
Ms. [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: [redacted] P. [redacted] ...⇄
403 E. James St. ...⇄
Eureka, IL. 61530
Case # [redacted]
Account # [redacted]
Dear Ms. [redacted]:
We are in receipt of your notification, dated January 19, 2017, regarding Ms. [redacted] third rebuttal.
I am sorry if there is any further confusion. I have compiled both lists into one list of the items eligible for a return. You can see the list below:
Item number
Title
Price
09-[redacted]-008
Forever Close
$42.28
09-[redacted]-009
My Focus on Purr-fection
$42.28
09-[redacted]-010
Cats Make Every Moment
$42.28
09-[redacted]-011
Life’s Purfect Accents
$42.28
09-[redacted]-012
Cats Keep My Life Full
$42.28
09-[redacted]-013
A Purr-fect Retreat
Shipped but not Paid, No refund due
09-06832-001
Granddaughter You Are Loved More Than Can Imagine Figurine
$124.54 (Paid $31.13)
09-06859-001
Angelic Beauty Figurine
$65.04 (No payments made)
01-21642-020
Wrapped in Luxury Diamond Ring
$291.06 (Paid $48.51)
01-19575-017
Elegance Aquamarine & Diamond Ring
$291.06 (Paid $48.51)
01-15211-017
Blessed Inspiration Diamond Ring
$153.23 (Paid $76.60)
As I have stated in previous responses, these are the only items that are still within the warranty period and, therefore, the only items available to be returned for a refund. Any other items are out of their warranty period and are not eligible for a refund.
Since no other items are eligible for a refund, we are considering this matter closed.
If Ms. [redacted] has any other questions, she can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
I am not sure who this company uses for their warehouse for items, but they seem incapable of delivering things when initially promised. I ordered an ornament (3 actually - 2 as gifts for Christmas) and they were supposed to arrive Dec 15 (based on my initial email confirmation). I happened to be on my account and noticed, despite no email heads up from Bradford Exchange, that my items would no longer arrive in time for Christmas, but rather would be shipped FEBRUARY 24. How do they think delivering something more then 2 months late is acceptable business practice? After I called, I got an apology for the inconvenience and free shipping. Thanks Bradford Exchange now I have no gift to give to those people I originally bought these for.
P.S this is the 2nd time this has happened to me. Another order came 6 weeks late. So this is not a once off issue.
December 19, 2016 Ms. Esther [redacted] Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Ms. Aniah [redacted]. [redacted], PA 18372-7738 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated December 19, regarding Ms. [redacted] complaint. We are deeply sorry for disappointing Ms. [redacted] however the “Guaranteed By Christmas” cutoff date for this ring was 12/14/2016. Ms. [redacted] ordered on 12/17/2016, therefore it will not arrive before Christmas. Since the order came in three days after the cutoff date and there was no guarantee, we are not obliged to give him the ring for free. We only charge a credit card when a product ships and since Ms. [redacted]’s ring did not ship, he has not been charged. She can keep his order and pay in full when it ships, or he can contact us at the information below and we can cancel the order. Thank you for bringing this matter to our attention. Sincerely, Kelsey [redacted] Client Services 877-903-1696
Excellent experience with this company! My bf ordered me a ring a couple days before Christmas, so it would be here in time for my birthday in January.
They quoted a 3 week wait time for the ring to be made, plus a 7 day shipping time. The ring came within the quoted time, and looks gorgeous!
Terrible customer service they have all of the staff trained to lie to you and tell you what you want to hear just to get you off the phone. Asked many times to speak to a manager and still have yet to speak to one. This company is a total rip off ordered a product and they have yet to ship it it me. I received an email telling me my product would be here in 3-5 days, this was almost a month ago. Never again!!
January 12, 2016 Ms. [redacted] Assistant Manager Direct Retail Services Better...
Business Bureau [redacted]
[redacted] RE: [redacted]
[redacted]
[redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted] We are in receipt of your email dated January 11, 2016 regarding Ms. [redacted] complaint. Our records indicate that Ms. [redacted] ordered one box of checks in the “Faith For All Seasons With Verses” design with one of our customer service agents over the phone on 10/19/2015. It is part of the scripting that the agent inform a client that there is a $3.95 fee for ordering over the phone prior to entering the order, however, we regret if the agent did not advise Ms. Rosian. We will compensate her the $3.95 bringing her account balance to $0.00. We only have one order for checks under Ms. [redacted] account, so the other mentions in her complaint are troubling. We are not charging her anything more, nor are we sending invoices. If she has any other questions, we invite her to call us at our toll free number, [redacted] Sincerely, [redacted]
[redacted] Client Services
This place is EXTREMELY SHADY!! Do not shop online with them. When one places an order the mail/shipping states we should get our item within 7 business days, you will not. When you log in to find a customer service phone number, well, they do not have one. They should list a phone number for customer service and shipping inquirues. Not everyone enjoys online answers vs live rep.
RE: [redacted] Case # [redacted] [redacted]Account # [redacted] [redacted]Dear [redacted]We are in receipt of your email dated 11/2/2015 regarding [redacted]...
complaint. According to our records, on 5/22/2015 we received an order in [redacted] name, at the above address, for the complete Disney Holiday Celebration Express Train Collection. The issue price for each collectible shipment within the series is $79.99 + $9.99 shipping and handling. After each collectible is shipped and paid in full, the next collectible within the series is reserved and prepared for shipment pending availability. [redacted] paid $29.99 on 6/12 and the first issue was shipped. On 7/10 we received a payment of $29.99 and on 8/7 received a payment of 30.00 which paid off the first issue completely. Subsequently, the second issue in this train collection was automatically reserved for [redacted]. Unfortunately her credit card failed on 9/18 when we were ready to ship the second issue, and then again on 9/21. On 9/21 we shipped [redacted] the second issue in good faith and mailed a post-ship invoice for $59.98 to cover a portion of the cost for the second issue. We have yet to receive payment for the second issue therefore her collection is on hold so that no future issues will ship.I regret to say that I believe [redacted] thought the entire collection was $89.98, however, each piece is $89.98. If [redacted] determines this collection is too expensive, we are happy to mail her pre-paid postage labels so she can return any or both pieces for a full refund. Please let us know if we can be of further assistance. Thank you.Sincerely,[redacted]
So I ordered the marine corps embrace ring for my mother for Christmas and when I went on their website in the headline it said "guaranteed" to get here before or on Christmas Day well I ordered it on the 20th the didn't authorize the PayPal payment till the 21st and didn't ship it till the 22nd so it sat a whole day doing nothing. I did pay the 24 or however much they charge for express shipping as well because I wanted to be sure it was going to be here. I'm in Michigan so Illinois is basically right under Michigan. I just got the package 8 days later their guarantees are made to lure people in as I've read in many other reviews on other sites as well as this one. Apparently they have had a lot of dissatisfied customers and it took me forever to find a way to contact them. Their customer support tab on their website leads you to a bunch of categories that tries to resolve issues online. So I called the Bradford exchange and the lady was very rude to me telling me I should've bought the most expensive shipping, when they made promises to get it there before Christmas and my delivery date said it was going to get there before hand the lady did not apologize whatsoever just told me it got there "fast" I didn't know 8 days for a package to go up 1 state was fast. I would strongly urge no one to order from this place especially if you are on a time crunch.
July 27, 2016
face="Times New Roman">Ms. Esther [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: Nicholas [redacted] ...⇄
36 Klein Drive ...⇄
Trenton, NJ. 08620
Case # 11594137
Account # 614015494
Dear Ms. [redacted]:
We are in receipt of your notification, dated July 26, 2016, regarding Mr. [redacted]’s complaint.
We were sorry to learn that Mr. [redacted] no longer wishes for us to advise him of new products issued by The Bradford Exchange. As he requested, his account was coded on July 1, 2016 to prohibit future e-mails and mailings. Mailings are prepared in advance, and it is possible that a few notifications will still reach him for 4-6 weeks. Although he will no longer be an active customer of The Bradford Exchange we would like to express our appreciation for his previous patronage.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
Tofer [redacted]
Client Services
the footprints hoodie jacket, bought 2 one as a gift. l fell in love with looking at it on line. ..this is a very well made jacket BUT the embroidery on the back is not a light shimmery gold... but it looks to be a beautiful gold on line the footprints on the back are iron on brown.. not gold and not embroidery. the inside scripture is also a dull brown. They make it look as if the scripture righting .will match the gold tone cross zipper pull but it does not. the only thing that is a gold tone is the zipper pull and has a shiny simulated diamond.. which I liked . If the scripture would have been in an eye catching gold like the zipper pull,it would have been fabulous I was so disappointed when I saw how bland the hoodie scripture color was. bottom line they made the hoodie look more upscale than what you get. if your not looking for that eye catching shiny gold like from the heavens and you like flat brown you will love it. I love the scripture but was look for something to make it stand out of the crowd and it just does not do that for me. especially with the cheap looking foot prints in the sand. Disappointed. thank u
just my opinion every bodies got one. just a tip do not by the jewelry 18k over sterling silver turned within 8 months time it was a black onyx dear ring I bought for my husband. very embarrassing especially since it was a very occasion ring...wore on special occasions. only
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Initial Business Response /* (1000, 5, 2014/06/05) */
June 5, 2014
[redacted]
[redacted]
RE:...
[redacted]
Case[redacted]
Account [redacted]
[redacted]
We are in receipt of your e-mail, dated May 29, 2014, regarding[redacted] complaint.
Our records show our Customer Service Phone Center took an order for the "Disney Crystal Heart Pendant" April 24, 2014. We received another order for the same product, with a $99.00 payment, on May 1, 2014. The order placed by phone was subsequently canceled, and the order with payment was processed and shipped accordingly.
Our records also show that we previously received an order via the US Mail on March 27, 2014 for the "Princess Cut Diamonesk Pendant." Payment for this order, in the amount of $108.98, was received on April 23, 2014 and applied to the order upon receipt. Our records further show that the order was eventually canceled, and a refund generated.
Please note that the refund generated for the above order on May 1, 2014 is in the amount of $54.48. This is because before[redacted] payment for the "Disney Crystal Heart Pendant" was received, our Customer Service agent attempted to transfer a portion of the funds from the Diamonesk Pendant to the original (1st) order of the Disney Pendant. However, as the transfer was being finalized,[redacted] $99.00 payment and "new" (2nd) order for the Disney Pendant were received and the first order canceled, which eventually resulted in another refund. A second refund in the amount of $54.50 was generated and mailed to[redacted] on May 22, 2014. Therefore, the total refund issued to[redacted] is $108.98 and satisfies his desired resolution.
Unfortunately, our records now show that[redacted] $99.00 payment for the "Disney Crystal Heart Pendant" was returned to us from his bank marked "NSF", and as a result, his payment was reversed. On May 16, 2014 a letter was sent to him requesting his attention to the matter, and requesting payment.
However, since he has expressed his dissatisfaction with the pendant, and his payment was returned NSF, we are requesting that he return the pendant so we can credit his account. Please note that he will continue to be invoiced until the pendant is returned, or it is paid in full.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted]
Business Response /* (4000, 13, 2014/09/18) */
September 18, 2014
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
RE: [redacted]
[redacted]
[redacted]
Case # [redacted]
Account # [redacted]
Dear [redacted]
We are in receipt of your e-mail, dated September 11, 2014, regarding [redacted] rebuttal comments.
First, we wish to apologize to[redacted] in not processing the return of the "Disney Crystal Heart Pendant" for which he provided tracking results. As you can imagine, we receive hundreds of returns each day, and it appears [redacted] return was misplaced. However, because he provided proof of the return, we have canceled the billing and no further invoices will be sent to him requesting payment.
Second,[redacted] has already been fully refunded for the previously canceled order of the "Princess Cut Diamonesk Pendant" for which he paid $108.98. As we explained in our original response; the refund was processed in two (2) refunds. Our refund checks; [redacted] for $54.48, and [redacted] for $54.50 were issued in May 2014. As of today, only check [redacted] for $54.48 has cleared, and we respectfully request that[redacted] deposit the second check so we can clear it from our books.
Finally, we must ask that if[redacted] has any further concerns regarding this matter or if he cannot locate the second refund check that was sent to him, that he contacts Customer Service directly at [redacted]. We will be happy to assist him further and resolve this matter to his complete satisfaction, by issuing a Stop Payment and processing a new refund check.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted]
[redacted]
Business Response /* (4000, 13, 2014/09/18) */
September 18, 2014
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
RE: [redacted]
[redacted]
[redacted]
Case # [redacted]
Account # [redacted]
Dear [redacted]
We are in receipt of your e-mail, dated September 11, 2014, regarding [redacted] rebuttal comments.
First, we wish to apologize to[redacted] in not processing the return of the "Disney Crystal Heart Pendant" for which he provided tracking results. As you can imagine, we receive hundreds of returns each day, and it appears[redacted]'s return was misplaced. However, because he provided proof of the return, we have canceled the billing and no further invoices will be sent to him requesting payment.
Second,[redacted] has already been fully refunded for the previously canceled order of the "Princess Cut Diamonesk Pendant" for which he paid $108.98. As we explained in our original response; the refund was processed in two (2) refunds. Our refund checks; #[redacted] for $54.48, and #[redacted] for $54.50 were issued in May 2014. As of today, only check #[redacted] for $54.48 has cleared, and we respectfully request that[redacted] deposit the second check so we can clear it from our books.
Finally, we must ask that if[redacted] has any further concerns regarding this matter or if he cannot locate the second refund check that was sent to him, that he contacts Customer Service directly at [redacted]. We will be happy to assist him further and resolve this matter to his complete satisfaction, by issuing a Stop Payment and processing a new refund check.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted]
Client Services
On November 28, 2015, I ordered two 2015 World Series Royals Commemorative Trophies and paid $98.96 each for them. December 14, I got a notice they were being shipped with a note that they may not arrive at the same time. December 28, I wrote that I had only received one of the two and gave them my phone number. January 6, I received a message from them saying "Our records indicate that both trophies were shipped under [redacted] Package Tracking Number..., but tracking shows only one delivered. We have requested a replacement of the second trophy and will make every effort to ensure that you receive delivery as quickly as possible." I responded the same day thanking them and reminding them it is a gift for my son's birthday March 19. February 2, after still not receiving the trophy and not hearing from the company, I wrote them again. Included in that message was a request for the phone number of someone in upper management if the situation could not be resolved by customer service. I got their usual cookie-cutter patronizing response letter February 3 stating that my order is being customized for me and should ship soon. Of course, it also included their standard sales pitch for me to buy additional products. March 2, I still haven't received the trophy and wrote them again today. [redacted] tracking showed they returned the package to Bradford Exchange January 6. I never saw the package and have no idea why it was returned by FedEx, but given that, I don't understand why they would need to "customize" one for me. It didn't take this long for them to ship after the order was placed. The products I have received from Bradford Exchange are high quality, but you must be able to actually receive them to appreciate that. Unbelievable! I have never had to work this hard to receive a product I bought and paid four months ago!
...
December 6, 2016 Ms. [redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Mr. [redacted] A. [redacted] Longfellow Ct. [redacted], MD [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated December 6, 2016 regarding Mr. [redacted]’s complaint. We are deeply sorry for Ms. [redacted] disappointment and frustration with our company. Initially we were unable to fulfill Mr. [redacted]’s order because his credit card failed on 11/23/2016, 11/28/2016, 12/01/2016 and was then canceled per Mr. [redacted]’s request on 12/2/2016. A customer service agent re-entered the order on 12/5/2016 in which everything authorized and we are preparing to ship Mr. [redacted]’s ring. He can expect to receive it before Christmas, but likely within 10 business days. If Mr. [redacted] needs anything else, we encourage him to contact us personally at the number below. Thank you for bringing this matter to our attention. Sincerely, [redacted] Client Services 877-[redacted]
July 21, 2016
face="Times New Roman">Ms[redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
[redacted]
RE: [redacted] ...⇄
[redacted]
Case # [redacted]
Account # [redacted]
Dear Ms. [redacted]:
We are in receipt of your notification, dated July 20, 2016, regarding Ms. [redacted]’s complaint.
We apologize if Ms. [redacted] is disappointed with the “Heavenly Blessings Christmas Tree Nativity” collection she purchased from us. This Christmas tree is meant to be a collection and each piece is shipped and charged separately as indicated in the advertisement she used for her order. The ad also states she can cancel the collection at any time, so I have ordered pre-paid postage labels so she may return each issue for a full refund. The labels should arrive in 7-10 business days.
If Ms. [redacted] has any further questions, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT).
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted]
Client Services
Initial Business Response /* (1000, 5, 2014/06/04) */
June 4,...
2014
[redacted]
We are in receipt of your e-mail, dated May 27, 2014, regarding [redacted] complaint.
Our records show that we received an order via the Internet for 2 boxes of Bradford Checks in the "Home" Personal Check Design. The website requests that all of the ordering and account information be verified before completion of the order. Our records show that we processed [redacted] order with the information she provided, and it was shipped to her on April 16, 2014.
Because we request that our clients verify all account information prior to completing their orders, we do not normally arrange for a rerun of the checks due to an error in the information they have provided. Our records show [redacted] was advised of this policy on May 27, 2014, and that we generously offered to re-do her order at the same pricing, but [redacted] declined the offer.
Additionally, our records show [redacted] contacted us the next day stating that her name was printed twice on her checks although our records did not reflect this. However, not following our usual procedure which requires customers to return the incorrect order before a rerun can be done; our Customer Service agent requested a rerun of [redacted]s order immediately on May 28, 2014. In addition to ensuring that her name will be printed once, the extra digit [redacted] entered on the original order was also removed, and her account number was corrected. Our records show the reprinted order was shipped to [redacted] on June 3, 2014; she should expect to receive them shortly.
Thank you for bringing this matter to our attention.
Sincerely,
[redacted]
I ordered a heart shaped pendent for my mother on 12/10/2016 for Christmas. On 12/23 I called and spoke with a supervisor who advised me that I would not have in time for Christmas. At this time, she said she would give me 50% off for the order due to the mistake of not having it in time for Christmas. So, okay I decided to wait. Come January 24, 2017, I still don't have the necklace. I called and they said the order was canceled. What?! Who canceled the order? This is such a horrible company. Buyer beware, this is not a good company.
Was going to make payments on a monkey doll for $166 total but they took the whole amount out of my checking account. Granddaughter didn't like the doll so I sent it back and hadn't heard a word from them so today I called them and they said they haven't received it. Been almost 3 weeks. So I guess this is not going to be easy getting my money back
September 13, 2016
11pt;">Ms. Esther [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: Michelle [redacted] ...⇄
2046 Swann Rd. ...⇄
Ransomville, NY 14131
Case # 11701698
Account # 624963208
Dear Ms. [redacted]:
We are in receipt of your notification, dated September 9, 2016, regarding Ms. [redacted]’s complaint.
Our records show we received an order for two boxes of checks in the “Security Checks” design on August 26, 2016. We are very sorry to hear Ms. [redacted] received the incorrect shipment and we are willing to reorder her checks, or, she may return them for a full refund.
I have requested that a pre-paid postage label be sent to Ms. [redacted] via U.S. Mail so that she may return her order at no cost to her.
If Ms. [redacted] has any other questions, or would like to have a replacement sent, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT).
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
Tofer [redacted]
Client Services
I ordered what should have been a Christmas gift online received confirmation of payment as well as confirmation of shipment. The snow globe was to arrive today. I had been watching as this again was a Christmas gift, yesterday I noticed that the description of the item ordered had changed along with the arrival date. I admittedly panicked, I called customer service and spoke with a gentleman who assured me that the item that I had ordered had in fact shipped when the original email stated, and proceeded to guarantee me that the castle snow globe would be here no later than today 12/22. Well the mail came and went... no package. I called today and was given completely different information the woman that I spoke with today was very rude and informed me that I had purchased a series of snow globes although since I had not paid for the first one yet it had never shipped. I attempted to explain to her that I had the email that showed payment as well as the email showing that it had shipped. She stated that she had no such knowledge and asked for payment again. I declined and explained to her that I would not be purchasing from this company again as they had ruined Christmas for a member of my family. If there was an issue they had several ways to contact me and chose not to instead they chose to lie to me just the day before knowing it was a Christmas gift! I have never had such bad customer service
January 23, 2017
Ms. [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: [redacted] P. [redacted] ...⇄
403 E. James St. ...⇄
Eureka, IL. 61530
Case # [redacted]
Account # [redacted]
Dear Ms. [redacted]:
We are in receipt of your notification, dated January 19, 2017, regarding Ms. [redacted] third rebuttal.
I am sorry if there is any further confusion. I have compiled both lists into one list of the items eligible for a return. You can see the list below:
Item number
Title
Price
09-[redacted]-008
Forever Close
$42.28
09-[redacted]-009
My Focus on Purr-fection
$42.28
09-[redacted]-010
Cats Make Every Moment
$42.28
09-[redacted]-011
Life’s Purfect Accents
$42.28
09-[redacted]-012
Cats Keep My Life Full
$42.28
09-[redacted]-013
A Purr-fect Retreat
Shipped but not Paid, No refund due
09-06832-001
Granddaughter You Are Loved More Than Can Imagine Figurine
$124.54 (Paid $31.13)
09-06859-001
Angelic Beauty Figurine
$65.04 (No payments made)
01-21642-020
Wrapped in Luxury Diamond Ring
$291.06 (Paid $48.51)
01-19575-017
Elegance Aquamarine & Diamond Ring
$291.06 (Paid $48.51)
01-15211-017
Blessed Inspiration Diamond Ring
$153.23 (Paid $76.60)
As I have stated in previous responses, these are the only items that are still within the warranty period and, therefore, the only items available to be returned for a refund. Any other items are out of their warranty period and are not eligible for a refund.
Since no other items are eligible for a refund, we are considering this matter closed.
If Ms. [redacted] has any other questions, she can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted]
Client Services
I am not sure who this company uses for their warehouse for items, but they seem incapable of delivering things when initially promised. I ordered an ornament (3 actually - 2 as gifts for Christmas) and they were supposed to arrive Dec 15 (based on my initial email confirmation). I happened to be on my account and noticed, despite no email heads up from Bradford Exchange, that my items would no longer arrive in time for Christmas, but rather would be shipped FEBRUARY 24. How do they think delivering something more then 2 months late is acceptable business practice? After I called, I got an apology for the inconvenience and free shipping. Thanks Bradford Exchange now I have no gift to give to those people I originally bought these for.
P.S this is the 2nd time this has happened to me. Another order came 6 weeks late. So this is not a once off issue.
...
December 19, 2016 Ms. Esther [redacted] Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Ms. Aniah [redacted]. [redacted], PA 18372-7738 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated December 19, regarding Ms. [redacted] complaint. We are deeply sorry for disappointing Ms. [redacted] however the “Guaranteed By Christmas” cutoff date for this ring was 12/14/2016. Ms. [redacted] ordered on 12/17/2016, therefore it will not arrive before Christmas. Since the order came in three days after the cutoff date and there was no guarantee, we are not obliged to give him the ring for free. We only charge a credit card when a product ships and since Ms. [redacted]’s ring did not ship, he has not been charged. She can keep his order and pay in full when it ships, or he can contact us at the information below and we can cancel the order. Thank you for bringing this matter to our attention. Sincerely, Kelsey [redacted] Client Services 877-903-1696
Excellent experience with this company! My bf ordered me a ring a couple days before Christmas, so it would be here in time for my birthday in January.
They quoted a 3 week wait time for the ring to be made, plus a 7 day shipping time. The ring came within the quoted time, and looks gorgeous!