Initial Business Response /* (1000, 5, 2014/05/14) */
May 14,...
2014
[redacted]
[redacted]
We are in receipt of your e-mail, dated May 7, 2014, regarding [redacted] complaint.
We wish to sincerely apologize for not answering [redacted] e-mail as quickly as she would have liked. During the week leading up to Mother's Day we received an extremely high volume of e-mails, and all e-mails received during that period were being responded to as quickly as possible according to the order in which they were received.
In addition, according to the transcripts of the calls between [redacted] and the various Customer Service personnel, [redacted] was advised that when placing an order on our website she is required to provide a shipping address if it is different from her billing address. [redacted] indicated that she has a separate shipping address with her [redacted] Account, but she was advised that the address on [redacted] does not transfer to our system.
Our records show that [redacted] order was processed according to the information she entered on our website, and it was explained to her that we could not change the address since her order was already at our vendor's for personalization. Personalized orders are handled differently, and we are unable to change shipping addresses for these orders under any circumstances.
We apologized to [redacted] for the inconvenience, and our records show she decided not to go ahead with the order. Therefore, the order was canceled per her request, and her [redacted] Account has not been charged. Since [redacted] did not request any resolution, we are considering this matter closed.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted]
May 9, 2016
Roman">Ms. [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: Bradley D. [redacted] ...⇄
888 Main Street ...⇄
New York, NY. 10044
Case # [redacted]
Account # [redacted]
Dear Ms. [redacted]
We are in receipt of your e-mail, dated May 8, 2014, regarding Mr. [redacted]’s complaint.
Our records indicate we received an order via our website on April 23, 2016 in Mr. [redacted]’s name to be shipped to [redacted] at [redacted] We agree his order was placed in time to be covered under our Mother’s Day Guarantee, which guaranteed delivery no later than Saturday, May 7, 2016. His order was shipped on May 5, 2016.
As you can see from the attachment I have provided, when the tracking number ([redacted]) is used on www.fedex.com/us, FedEx shows his order was delivered to the requested address Friday, May 6, 2016, at 3:50 p.m., before the promised delivery date. After review of the circumstances that have occurred, it appears the package went astray and we are willing to order a replacement that will be delivered in the normal 3- to 4-week time frame.
If Mr. [redacted] would like the replacement or a complete refund, he can contact us directly at [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT).
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
I bought a vanilla gift card to by me and my mother a Mother's Day gift I put the credit card information in but since it was a gift card I threw it out and they wanted me to verify the card but I don't have the car anymore and I don't have the money or the bracelets so I don't know what to do about it but I don't think it's right
October 7, 2016
Ms. [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: [redacted]e �...⇄
4 [redacted] Street ...⇄
White Plains, NY 10601
Case # [redacted]
Account # [redacted]
Dear Ms. [redacted]:
We are in receipt of your notification, dated October 6, 2016, regarding Ms. [redacted]e’s rebuttal.
While we understand Ms. [redacted]e would like a refund, we were just extending another option in case she would like the item she ordered. A representative received her e-mail and issued the refund this morning. Her refund will be placed back onto her card within the next 72 hours.
If Ms. [redacted]e has any further questions, she can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT).
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
I purchased a doll for my daughter for Christmas and placed the order the first weekend in December 2016. I received an e-mail on 12.6.2016 stating the doll would be shipping. A week later, about 12.13.2016, I had not received delivery and retrieved the e-mail to look up shipping information. The tracking number was not valid. I finally found a number to call and was told that tracking numbers are not reliable and that I would receive the doll "this week or next week" but "definitely by Christmas". The same person told me I would have delivery on 12.15.2016 and that I should call back if I do not receive my order by then. Since that phone call I have not received delivery and have called multiple times just to be repeatedly lied to.
On 12.16.2016 - I called customer service and was told that I returned the doll. then I was told that [redacted] returned the doll due to damage. I was kept on hold for a very long time and when the representative came back she said they would be shipping out another doll the same day and that delivery would be expedited. I was told to call back on Monday for a tracking number.
On 12.19.2016 we called and no tracking number was available. We were also told that the doll did not ship out because I owed money for shipping. That was retracted and then we were told we should have delivery by Wednesday.
On 12.20.2016 we called again and we were told the doll had shipped - specifically 41 dolls were picked up by [redacted] and that one of the dolls were ours. We should be receiving our doll before Christmas but unable to provide a tracking number.
On 12.21.2016 we called again in an attempt to get a tracking number and we were told that the doll still had not shipped. The man on the phone said all of the other service representatives handled the order incorrectly by not canceling the original order that was returned as damaged and reordering the doll. The representative hung up on my husband when I became irate. My husband called back and was eventually connected to a manager named Nino [redacted]. Our original order was canceled and my husband paid for another doll to be delivered in time for Christmas.
On 12.22.2016 we called for a tracking number and none was available. The representative told my husband that Nino the Manager personally drove our order to the [redacted] facility on Wednesday evening for overnight delivery and that our doll should arrive by 8pm Thursday evening. Guess what? no doll and of course when my husband tried to call they were closed.
On 12.23.2016 I waited until 2:30 to call and was on hold for about 30 minutes. I was finally provided with a tracking number by a representative named Rachel. When I tracked the package my order is supposedly on a [redacted] truck out for delivery. We will see.
In addition, the company website provides inaccurate information and order information is not updated in a timely manner. For example, I received an e-mail this morning regarding the new order but when I try to search online the order information is not available.
Lastly, other lies I have been told by Ashton [redacted] representatives but I am unable to remember at which call. "[redacted] does not provide tracking numbers - it is Christmas time and they are too busy" "the computers are not updated by humans the information on the orders is updated by the computers"
I should have bought from an artist on [redacted]. Would have paid less and had my doll by now without all of the stress.
I ordered the star of hope nativity scene. It was guaranteed that the first five phases would be here by Christmas! One came!!! Sooooooo disappointed! Boooooo
We are in receipt of your notice, dated September 25, 2016, regarding Ms. [redacted]’s complaint.
I am very sorry to hear of the issues Ms. [redacted] has endured with her purchase. On September 9, 2016, we ordered the replacement of the “[redacted]” glitter globe she requested since the original shipment arrived broken. Our records show the replacement was sent out September 16, 2016, however, since there is no trac[redacted] number and a significant amount of time has passed, we believe it has been lost in shipment.
I understand her frustration with us and in the interest of keeping good client relations, I have marked her account to indicate that she has not received the replacement and I have also issued the full refund of $69.98. She will receive a refund check under separate cover.
If Ms. [redacted] has any further questions or concerns regarding this matter, she should contact us directly at 800-[redacted]; our hours are Monday through Friday, 7:00am to 6:00pm (CT).
We trust this resolves the issue and are considering the matter closed.
December 31, 2015 Ms. [redacted] Assistant Manager Direct Retail Services Better...
Business Bureau [redacted]
RE: Mr. [redacted] ...⇄ [redacted]
Case # [redacted] Account #[redacted] Dear Ms. [redacted] We are in receipt of your email dated December 23, 2015. We received an online order from Mr. [redacted] on 12/11/2015 for item #01-10684-001. This item was on our guarantee list and shipped out on 12/23/2015 with standard overnight delivery via [redacted] The tracking # is [redacted] and was delivered at 12:54PM on 12/24/2015 which met our Christmas Guarantee delivery date. We regret to hear that Mr. [redacted] did not have a wonderful customer service experience however we believe we kept and met our delivery promise with his order and should he have any other questions, we invite him to contact us directly. Thank you. Sincerely, [redacted] Client Services
The products sold are of a poor quality. It is very difficult to get a refund when you return an item. It has been well over a month since we returned the cheap over priced [redacted] Clock and still have heard nothing and are still being charged.
December 27, 2016 Ms. [redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Mr. [redacted] St. [redacted], MA [redacted]-1213 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated December 22, 2016 regarding Mr. [redacted]’s complaint. We are deeply sorry for any inconvenience that Mr. [redacted] endured with our company. We see that he has canceled the order on 12/21, however, we do have this ring in a size 10 in stock. We regret if he was given wrong information causing the cancelation. If he’d like to reorder, we can do that and compensate the shipping costs. We look forward to hearing from Mr. [redacted] and thank you for bringing this matter to our attention. Sincerely, [redacted] Client Services [redacted] [email protected] [redacted] Niles, IL 60714
We are in receipt of your notification, dated May 11, 2016, regarding Mr. [redacted]’s complaint.
We wish to assure Mr. [redacted] that we have received his returned shipment of "Jack’s House" and the “Nightmare Before Christmas” black tree with stand. Our records show a credit was issued back to his card ending in ([redacted]) on March 18, 2016 for “Jack’s House” in the amount of $69.98 and another refund was given March 24, 2016 for the tree in the amount of $69.98. If the posting date for his next monthly credit card statement had already passed, this credit should have appeared on the following month's statement.
If Mr. [redacted] has not received the refunds, we urge him to contact the credit card company immediately. If he has further questions he can contact us directly at 866-285-2334; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT).
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
This company is HORRIBLE! I had my friend place a order for a ring that was guaranteed to arrive by Christmas. I could not order it myself because it was a suprise gift for my husband, its hard to purchase gifts for your spouse when you share financial accounts. I was so excited about the ring and how shocked he would be Christmas morning. I received an email on the 23rd, saying....sorry your item will not arrive by Christmas. "WHAT THE [redacted]!!!!! When you guarantee and item, it's just that... a GUARANTEE! I called the company, and after being put on hold for 45 minutes, I finally spoke to an operator. The operator informed me that my product was still at the engravers at no fault to the company that I purchased from. I informed the operator that it was the company's decision to choose that particular engraver and the company is the one that gave the guaranteed Christmas delivery and I expected it delivered guaranteed by Christmas. The operator went on to inform me that the product would ship probably on the 26th no later than the 27th of December and I would still get expedited shipping, she apologized profusely and gave me a 10% discount and free shipping. Today is January 7th.... still no ring! I received an email stating that my product shipped on Monday the 5th however I can't find tracking where anything has left their location, and on top of that I received notification of charges...I was charged at full price plus shipping and handling. I wish there was a review area on their website instead of having to come to the Revdex.com, most people don't know to look here for reviews.....again this company is very fraudulent. I strongly and I repeat strongly advise anyone from using this company for any type of purchases. This company is HORRIBLE!
In December of 2015 I ordered my Granddaughter a "Love You Today" Box. I paid in full on 12/22/2015. After receiving their payment I was billed and continuously threaten with non payment and threats of being turned over to the collection agency. I forwarded them a copy of my paid check front and back. I spoke to a representative by the name of Gloria. She was of no help and extremely rude . I called back several time and talked to a person who asked that I resend paperwork. After continuous attempts the issue was finally resolved by the end of May. It was a terrible experience. I will never order anything from them again.
We are in receipt of your notification, dated January 6, 2016, regarding Mr. [redacted]s complaint.
Our records show Mr. [redacted] placed an order for our “Nightmare Before Christmas Blacklight Village” collection on December 8, 2015. Unfortunately, when the order was placed the first Issue, “Jack’s House,” was temporarily out of stock. An Order Confirmation email was promptly sent to Mr. [redacted] following the placement of his order advising him of when he could expect delivery. We understand that the delivery timeframe was not acceptable to Mr. [redacted] and per his request his order was canceled on January 3, 2016.
We also understand that Mr. [redacted] no longer wishes to receive offer information from us. We have coded his account to stop future mailings from being generated. Please note some of our mailings are pre-printed, so it is possible that a few notifications will still reach him.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Ordered a 3th nightmare before Christmas treel on November 20th. When order was place there was no notification of backorder. Waited for ship date that came and went. Christmas past and still no tree or contact from the company. I called the company on January 9th to check on the order. After giving me a hard time I was informed that the order was shipped. I did receive a package (that was clearly too small to be a 3ft tree) open the package and it is a jack's house for a figure set that is damaged. So after nearly 2 months of waiting for a Christmas tree, not only was the wrong product set (conveniently on the day I called) but it was damaged.
The company is a complete fraud, they charged for things they never send, I called them they want to send me a formula for lost parts, this never came but more bills, unwanted objects with more bills. the company self is not reachable only computer system that tells me all the time you can order. A complete rip of stay away
Really feel scamed. Ordered the lighter set and the whole deal, I feel was totally misrepresented. I was given the choice to pay in 2 installments or to pay in full. I paid in full and 2 monthes later still no lighter set with display. I called and was assured that my display case was on the way. So now another month I get a letter telling me that I now owe another pymt at what was supposed to be paid in full. I call again and find out that that was not to pay in full but actually for each lighter. Plus 8.99 to ship each the [redacted]. So I went to [redacted] sent the 2 lighters back 2 in a pkg CERTIFIED for
8.99. BECAUSE NOW I REALLY DONT TRUST THEM.
We had such a horrible experience with this company. We were so excited to finally be able to order silicone reborn dolls for our daughters, something they asked for for a few years now. We ordered 2 lauren dolls ([redacted]) on Dec 10 th. We paid for regular shipping because it had plenty of time to get here before Christmas. The week of Christmas, no dolls. We called the bradford exchange because they were the sender of the items. They claimed that our order had been lost in transit and told us to call [redacted]x. We did and [redacted]x had no record of our order. We called the bradford exchange to inform them and ended up having to do a 3 way call to [redacted]x so that they could prove to them they never had our order. The supervisor assured us that they would get replacement dolls to us a couple of days after Christmas. We were so disappointed, but at this point the was nothing we could do. We waited and tried to explain to our daughters that their Christmas present would be worth the wait. The week of Christmas came and went and no dolls. We called back and the customer service representative Gabe us yet another story...the replacement order had to process and we would have to wait until after the new year to receive them. I was upset and told them to cancel the order. Our daughters cried and so 10 minutes later my husband called back to tell them that we'd like them to please not cancel it, just send them. The man in the phone said ok. I called today (Jan 3rd) and thru informed me that they had already canceled our order. I find it amusing that they could not process the replacement order for 2-3 business days, but was able to cancel the order in 10 minutes. Our daughters Christmas was ruined because of this terrible service and their customer service is no better. I can't say that all of them we rude, but most of them were. ..especially the supervisor I spoke with. We will never order through this terrible company again!
We are in receipt of your notification, dated December 12, 2016, regarding Ms. [redacted]’s complaint.
Our records indicate that we received an order for 4 boxes of checks in the “[redacted] Loves [redacted]” design on December 6, 2016. When the order was reviewed it showed other accounts with Ms. [redacted]’s name on them so the system and the agent she spoke with believed she had ordered with us before.
The offer that was used for the order is only valid for new clients. Since the system believed you were a previous client, we processed the order, and the system charged the full price of $68.65.
I am very sorry for the confusion. In the interest of keeping good client relations, I have taken the difference off of the balance as a one-time courtesy.
Please contact us if we may be of further assistance. Our toll free number is
800-[redacted]; our hours are 7:00 a.m. to 7:00 p.m, Monday through Friday. For the best service we encourage you to call Tuesday through Friday between 8:00 a.m. to 12:00 p.m. and 2:00 p.m. to 6:00 p.m. (CST).
Initial Business Response /* (1000, 5, 2014/05/14) */
May 14,...
2014
[redacted]
[redacted]
We are in receipt of your e-mail, dated May 7, 2014, regarding [redacted] complaint.
We wish to sincerely apologize for not answering [redacted] e-mail as quickly as she would have liked. During the week leading up to Mother's Day we received an extremely high volume of e-mails, and all e-mails received during that period were being responded to as quickly as possible according to the order in which they were received.
In addition, according to the transcripts of the calls between [redacted] and the various Customer Service personnel, [redacted] was advised that when placing an order on our website she is required to provide a shipping address if it is different from her billing address. [redacted] indicated that she has a separate shipping address with her [redacted] Account, but she was advised that the address on [redacted] does not transfer to our system.
Our records show that [redacted] order was processed according to the information she entered on our website, and it was explained to her that we could not change the address since her order was already at our vendor's for personalization. Personalized orders are handled differently, and we are unable to change shipping addresses for these orders under any circumstances.
We apologized to [redacted] for the inconvenience, and our records show she decided not to go ahead with the order. Therefore, the order was canceled per her request, and her [redacted] Account has not been charged. Since [redacted] did not request any resolution, we are considering this matter closed.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted]
May 9, 2016
Roman">Ms. [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: Bradley D. [redacted] ...⇄
888 Main Street ...⇄
New York, NY. 10044
Case # [redacted]
Account # [redacted]
Dear Ms. [redacted]
We are in receipt of your e-mail, dated May 8, 2014, regarding Mr. [redacted]’s complaint.
Our records indicate we received an order via our website on April 23, 2016 in Mr. [redacted]’s name to be shipped to [redacted] at [redacted] We agree his order was placed in time to be covered under our Mother’s Day Guarantee, which guaranteed delivery no later than Saturday, May 7, 2016. His order was shipped on May 5, 2016.
As you can see from the attachment I have provided, when the tracking number ([redacted]) is used on www.fedex.com/us, FedEx shows his order was delivered to the requested address Friday, May 6, 2016, at 3:50 p.m., before the promised delivery date. After review of the circumstances that have occurred, it appears the package went astray and we are willing to order a replacement that will be delivered in the normal 3- to 4-week time frame.
If Mr. [redacted] would like the replacement or a complete refund, he can contact us directly at [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT).
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
Tofer [redacted]
Client Services
I bought a vanilla gift card to by me and my mother a Mother's Day gift I put the credit card information in but since it was a gift card I threw it out and they wanted me to verify the card but I don't have the car anymore and I don't have the money or the bracelets so I don't know what to do about it but I don't think it's right
October 7, 2016
Ms. [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: [redacted]e �...⇄
4 [redacted] Street ...⇄
White Plains, NY 10601
Case # [redacted]
Account # [redacted]
Dear Ms. [redacted]:
We are in receipt of your notification, dated October 6, 2016, regarding Ms. [redacted]e’s rebuttal.
While we understand Ms. [redacted]e would like a refund, we were just extending another option in case she would like the item she ordered. A representative received her e-mail and issued the refund this morning. Her refund will be placed back onto her card within the next 72 hours.
If Ms. [redacted]e has any further questions, she can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT).
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted]
Client Services
I purchased a doll for my daughter for Christmas and placed the order the first weekend in December 2016. I received an e-mail on 12.6.2016 stating the doll would be shipping. A week later, about 12.13.2016, I had not received delivery and retrieved the e-mail to look up shipping information. The tracking number was not valid. I finally found a number to call and was told that tracking numbers are not reliable and that I would receive the doll "this week or next week" but "definitely by Christmas". The same person told me I would have delivery on 12.15.2016 and that I should call back if I do not receive my order by then. Since that phone call I have not received delivery and have called multiple times just to be repeatedly lied to.
On 12.16.2016 - I called customer service and was told that I returned the doll. then I was told that [redacted] returned the doll due to damage. I was kept on hold for a very long time and when the representative came back she said they would be shipping out another doll the same day and that delivery would be expedited. I was told to call back on Monday for a tracking number.
On 12.19.2016 we called and no tracking number was available. We were also told that the doll did not ship out because I owed money for shipping. That was retracted and then we were told we should have delivery by Wednesday.
On 12.20.2016 we called again and we were told the doll had shipped - specifically 41 dolls were picked up by [redacted] and that one of the dolls were ours. We should be receiving our doll before Christmas but unable to provide a tracking number.
On 12.21.2016 we called again in an attempt to get a tracking number and we were told that the doll still had not shipped. The man on the phone said all of the other service representatives handled the order incorrectly by not canceling the original order that was returned as damaged and reordering the doll. The representative hung up on my husband when I became irate. My husband called back and was eventually connected to a manager named Nino [redacted]. Our original order was canceled and my husband paid for another doll to be delivered in time for Christmas.
On 12.22.2016 we called for a tracking number and none was available. The representative told my husband that Nino the Manager personally drove our order to the [redacted] facility on Wednesday evening for overnight delivery and that our doll should arrive by 8pm Thursday evening. Guess what? no doll and of course when my husband tried to call they were closed.
On 12.23.2016 I waited until 2:30 to call and was on hold for about 30 minutes. I was finally provided with a tracking number by a representative named Rachel. When I tracked the package my order is supposedly on a [redacted] truck out for delivery. We will see.
In addition, the company website provides inaccurate information and order information is not updated in a timely manner. For example, I received an e-mail this morning regarding the new order but when I try to search online the order information is not available.
Lastly, other lies I have been told by Ashton [redacted] representatives but I am unable to remember at which call. "[redacted] does not provide tracking numbers - it is Christmas time and they are too busy" "the computers are not updated by humans the information on the orders is updated by the computers"
I should have bought from an artist on [redacted]. Would have paid less and had my doll by now without all of the stress.
I ordered the star of hope nativity scene. It was guaranteed that the first five phases would be here by Christmas! One came!!! Sooooooo disappointed! Boooooo
September 26, 2016
New Roman">Ms. [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: [redacted] ...⇄
[redacted] ...⇄
Paris, TX [redacted]
Case # [redacted]
Account # [redacted]
Dear Ms. [redacted]:
We are in receipt of your notice, dated September 25, 2016, regarding Ms. [redacted]’s complaint.
I am very sorry to hear of the issues Ms. [redacted] has endured with her purchase. On September 9, 2016, we ordered the replacement of the “[redacted]” glitter globe she requested since the original shipment arrived broken. Our records show the replacement was sent out September 16, 2016, however, since there is no trac[redacted] number and a significant amount of time has passed, we believe it has been lost in shipment.
I understand her frustration with us and in the interest of keeping good client relations, I have marked her account to indicate that she has not received the replacement and I have also issued the full refund of $69.98. She will receive a refund check under separate cover.
If Ms. [redacted] has any further questions or concerns regarding this matter, she should contact us directly at 800-[redacted]; our hours are Monday through Friday, 7:00am to 6:00pm (CT).
We trust this resolves the issue and are considering the matter closed.
Sincerely,
[redacted]
Client Services
December 31, 2015 Ms. [redacted] Assistant Manager Direct Retail Services Better...
Business Bureau [redacted]
RE: Mr. [redacted] ...⇄ [redacted]
Case # [redacted] Account #[redacted] Dear Ms. [redacted] We are in receipt of your email dated December 23, 2015. We received an online order from Mr. [redacted] on 12/11/2015 for item #01-10684-001. This item was on our guarantee list and shipped out on 12/23/2015 with standard overnight delivery via [redacted] The tracking # is [redacted] and was delivered at 12:54PM on 12/24/2015 which met our Christmas Guarantee delivery date. We regret to hear that Mr. [redacted] did not have a wonderful customer service experience however we believe we kept and met our delivery promise with his order and should he have any other questions, we invite him to contact us directly. Thank you. Sincerely, [redacted] Client Services
The products sold are of a poor quality. It is very difficult to get a refund when you return an item. It has been well over a month since we returned the cheap over priced [redacted] Clock and still have heard nothing and are still being charged.
Thank you from the bottom of our hearts my. Wife and I.we thank you
...
December 27, 2016 Ms. [redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Mr. [redacted] St. [redacted], MA [redacted]-1213 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated December 22, 2016 regarding Mr. [redacted]’s complaint. We are deeply sorry for any inconvenience that Mr. [redacted] endured with our company. We see that he has canceled the order on 12/21, however, we do have this ring in a size 10 in stock. We regret if he was given wrong information causing the cancelation. If he’d like to reorder, we can do that and compensate the shipping costs. We look forward to hearing from Mr. [redacted] and thank you for bringing this matter to our attention. Sincerely, [redacted] Client Services [redacted] [email protected] [redacted] Niles, IL 60714
May 11, 2016 Ms. [redacted]
New Roman" size="3"> Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: [redacted] ...⇄
[redacted] ...⇄ /> [redacted]
Account # [redacted]
Dear Ms. [redacted]:
We are in receipt of your notification, dated May 11, 2016, regarding Mr. [redacted]’s complaint.
We wish to assure Mr. [redacted] that we have received his returned shipment of "Jack’s House" and the “Nightmare Before Christmas” black tree with stand. Our records show a credit was issued back to his card ending in ([redacted]) on March 18, 2016 for “Jack’s House” in the amount of $69.98 and another refund was given March 24, 2016 for the tree in the amount of $69.98. If the posting date for his next monthly credit card statement had already passed, this credit should have appeared on the following month's statement.
If Mr. [redacted] has not received the refunds, we urge him to contact the credit card company immediately. If he has further questions he can contact us directly at 866-285-2334; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT).
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
Tofer [redacted]
Client Services
This company is HORRIBLE! I had my friend place a order for a ring that was guaranteed to arrive by Christmas. I could not order it myself because it was a suprise gift for my husband, its hard to purchase gifts for your spouse when you share financial accounts. I was so excited about the ring and how shocked he would be Christmas morning. I received an email on the 23rd, saying....sorry your item will not arrive by Christmas. "WHAT THE [redacted]!!!!! When you guarantee and item, it's just that... a GUARANTEE! I called the company, and after being put on hold for 45 minutes, I finally spoke to an operator. The operator informed me that my product was still at the engravers at no fault to the company that I purchased from. I informed the operator that it was the company's decision to choose that particular engraver and the company is the one that gave the guaranteed Christmas delivery and I expected it delivered guaranteed by Christmas. The operator went on to inform me that the product would ship probably on the 26th no later than the 27th of December and I would still get expedited shipping, she apologized profusely and gave me a 10% discount and free shipping. Today is January 7th.... still no ring! I received an email stating that my product shipped on Monday the 5th however I can't find tracking where anything has left their location, and on top of that I received notification of charges...I was charged at full price plus shipping and handling. I wish there was a review area on their website instead of having to come to the Revdex.com, most people don't know to look here for reviews.....again this company is very fraudulent. I strongly and I repeat strongly advise anyone from using this company for any type of purchases. This company is HORRIBLE!
In December of 2015 I ordered my Granddaughter a "Love You Today" Box. I paid in full on 12/22/2015. After receiving their payment I was billed and continuously threaten with non payment and threats of being turned over to the collection agency. I forwarded them a copy of my paid check front and back. I spoke to a representative by the name of Gloria. She was of no help and extremely rude . I called back several time and talked to a person who asked that I resend paperwork. After continuous attempts the issue was finally resolved by the end of May. It was a terrible experience. I will never order anything from them again.
January 7, 2016
face="Times New Roman">Ms. [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: [redacted] ...⇄
[redacted]
[redacted]
*
Case # [redacted]
Account # [redacted]
Dear Ms. [redacted]
We are in receipt of your notification, dated January 6, 2016, regarding Mr. [redacted]s complaint.
Our records show Mr. [redacted] placed an order for our “Nightmare Before Christmas Blacklight Village” collection on December 8, 2015. Unfortunately, when the order was placed the first Issue, “Jack’s House,” was temporarily out of stock. An Order Confirmation email was promptly sent to Mr. [redacted] following the placement of his order advising him of when he could expect delivery. We understand that the delivery timeframe was not acceptable to Mr. [redacted] and per his request his order was canceled on January 3, 2016.
We also understand that Mr. [redacted] no longer wishes to receive offer information from us. We have coded his account to stop future mailings from being generated. Please note some of our mailings are pre-printed, so it is possible that a few notifications will still reach him.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted]
Client Services
Ordered a 3th nightmare before Christmas treel on November 20th. When order was place there was no notification of backorder. Waited for ship date that came and went. Christmas past and still no tree or contact from the company. I called the company on January 9th to check on the order. After giving me a hard time I was informed that the order was shipped. I did receive a package (that was clearly too small to be a 3ft tree) open the package and it is a jack's house for a figure set that is damaged. So after nearly 2 months of waiting for a Christmas tree, not only was the wrong product set (conveniently on the day I called) but it was damaged.
The company is a complete fraud, they charged for things they never send, I called them they want to send me a formula for lost parts, this never came but more bills, unwanted objects with more bills. the company self is not reachable only computer system that tells me all the time you can order. A complete rip of stay away
Really feel scamed. Ordered the lighter set and the whole deal, I feel was totally misrepresented. I was given the choice to pay in 2 installments or to pay in full. I paid in full and 2 monthes later still no lighter set with display. I called and was assured that my display case was on the way. So now another month I get a letter telling me that I now owe another pymt at what was supposed to be paid in full. I call again and find out that that was not to pay in full but actually for each lighter. Plus 8.99 to ship each the [redacted]. So I went to [redacted] sent the 2 lighters back 2 in a pkg CERTIFIED for
8.99. BECAUSE NOW I REALLY DONT TRUST THEM.
We had such a horrible experience with this company. We were so excited to finally be able to order silicone reborn dolls for our daughters, something they asked for for a few years now. We ordered 2 lauren dolls ([redacted]) on Dec 10 th. We paid for regular shipping because it had plenty of time to get here before Christmas. The week of Christmas, no dolls. We called the bradford exchange because they were the sender of the items. They claimed that our order had been lost in transit and told us to call [redacted]x. We did and [redacted]x had no record of our order. We called the bradford exchange to inform them and ended up having to do a 3 way call to [redacted]x so that they could prove to them they never had our order. The supervisor assured us that they would get replacement dolls to us a couple of days after Christmas. We were so disappointed, but at this point the was nothing we could do. We waited and tried to explain to our daughters that their Christmas present would be worth the wait. The week of Christmas came and went and no dolls. We called back and the customer service representative Gabe us yet another story...the replacement order had to process and we would have to wait until after the new year to receive them. I was upset and told them to cancel the order. Our daughters cried and so 10 minutes later my husband called back to tell them that we'd like them to please not cancel it, just send them. The man in the phone said ok. I called today (Jan 3rd) and thru informed me that they had already canceled our order. I find it amusing that they could not process the replacement order for 2-3 business days, but was able to cancel the order in 10 minutes. Our daughters Christmas was ruined because of this terrible service and their customer service is no better. I can't say that all of them we rude, but most of them were. ..especially the supervisor I spoke with. We will never order through this terrible company again!
December 12, 2016
New Roman">Ms. [redacted]
Assistant Manager
Direct Retail Services
Revdex.com
330 North Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: [redacted] K. [redacted] ...⇄
395 Bluegrass Drive ...⇄
[redacted]. KY. [redacted]
Case # [redacted]
Account # [redacted]
Dear Ms. [redacted]:
We are in receipt of your notification, dated December 12, 2016, regarding Ms. [redacted]’s complaint.
Our records indicate that we received an order for 4 boxes of checks in the “[redacted] Loves [redacted]” design on December 6, 2016. When the order was reviewed it showed other accounts with Ms. [redacted]’s name on them so the system and the agent she spoke with believed she had ordered with us before.
The offer that was used for the order is only valid for new clients. Since the system believed you were a previous client, we processed the order, and the system charged the full price of $68.65.
I am very sorry for the confusion. In the interest of keeping good client relations, I have taken the difference off of the balance as a one-time courtesy.
Please contact us if we may be of further assistance. Our toll free number is
800-[redacted]; our hours are 7:00 a.m. to 7:00 p.m, Monday through Friday. For the best service we encourage you to call Tuesday through Friday between 8:00 a.m. to 12:00 p.m. and 2:00 p.m. to 6:00 p.m. (CST).
Sincerely,
[redacted]
Client Service