I ordered the [redacted] decanter set back I Sept. It was set to deliver in Oct. Once that date passed was continue to be pushed back until after Christmas. I was very disappointed with this company and even more once I got the item. We washed it as directed and the [redacted] Star fell off because it's just a sticker. You pay all this money and wait all this time for stickers to be put on the glass.
Initial Business Response /* (1000, 5, 2014/05/30) */
May 30,...
2014
[redacted]
We are in receipt of your e-mail, dated May 23, 2014, regarding [redacted] complaint.
Our records show [redacted] return of "What Ella Loves" was processed for an exchange for "Night Night Kisses" on May 28, 2014. Due to the difference in price a credit for the full amount of "Ella" was issued to [redacted] credit card in the amount of $229.93. Upon shipment of "Night Night Kisses" her credit card will be re-billed separately in the amount of $221.98.
For future reference, due to the volume of returns received at out Returns Center on a daily basis, normal processing of returns usually takes between 15-20 business days. We apologize for any inconvenience or undue concern this may have caused [redacted] and wish to assure her that her request for an exchange has been processed in a timely manner.
"Night Night Kisses" should be shipped by the middle to end of next week at the latest, and she should expect delivery within 7-10 business days once her order is shipped. If [redacted] has any questions regarding this matter, she can contact us toll-free [redacted] where our Customer Service agents are readily available for assistance.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2014/05/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I sincerly appreciate the timely response to my concerns
On October 24, 2013 I purchased a Marine Corps bracelet for my husband. I saw the add in the American Legion magazine. The bracelet had a Marine Corps emblem on it, which fell off about six months after he received it. My husband soldered it back on. We should of called the company. We did not. In August of 2015 my husband was washing his hands and the clasp fell off and went down the sink. I called the Bradford Group on November 16, 2015. I talked to Tom Station # 4266. I explained the situation and he said that he would get back to me. He never called back. I called on December 2, 2015 and talked to Natalie. She said that Tom no longer worked there. I explained the situation and again I was told that she would get back to me tomorrow. She did not. I called on December 14, 2015 and talked to Maureen. She explained that they guarantee this for 365 days as far as defects. I ask if we could get a new clasp. She said that they do not do repairs. She said that she would forward this issue to a supervisor. The supervisor told Maureen there is nothing they can do for me. I could purchase another bracelet for $50.00 plus shipping and handling. She apologized and said that she did do every thing that she could. I explained that my husband is 75 years old and only wore this bracelet when we would go out. Which is about once a week and that he was not careless with it. I told her that I was not happy and that I would be contacting the Revdex.com and the magazines that advertised this bracelet. Very frustrating......
I ordered a ring in hopes of getting it quickly as a gift for an anniversary. For some reason the payment didn't go through. They never contacted me to let me know. It has been almost a month! I finally called to see why it was taking so long. They never even processed my order! I am very disappointed with the lack of communication. You would think they would want my business. I still have no gift for an anniversary that was several weeks ago! I will not use this company again!
I ordered some [redacted] pieces for a Christmas gift,. I ordered 4 different sets. I received them in a timely Manor however some of the pieces were broken... They were clearly packed broken because of the way the pieces were placed in the stirofoam. I returned them for different sets and recurved those in a couple weeks... And...... They were in even worse condition then the first set. I could literally hear it rattling around in the package.... Also PACKED BROKEN ! VERY DISGUSTED with the products.
Ordered a custom ring for my Mother for Christmas it was shipped December 9,2016. Never received a tracking number, so iam unable to see where my package is or if it will arrive by Christmas. Which was a guarantee that the bradford exchange promised. Spent over an hour on the phone and no resolution to the issue I had taking my package. All I was told was that if it didn't arrive by the 23rd to call and get a refund. But that means I would show up on Christmas without my mother's gift. Still in need of help but cannot get response from the emails I sent to the customer service.
The Bradford Exchange is THE MOST corrupt, crooked, fraudulent company I have ever purchased from, and heard of. They didn't deliver on a SINGLE promise... and the immense hassle I went through working with them left me feeling like I should be PAID for purchasing from the Bradford Exchange. This company needs to be shut down. 54 lawsuits for fraud have already been filed against them.
I bought a [redacted] "Love Story" Women's Hoodie from The Bradford Exchange in mid October 2016. I received an email on October 18th 2016 that it had been shipped and would arrived in 2-3 weeks via [redacted] After the 3rd week, I called [redacted] because the tracking number I was given did not work nor did any other information I received from The Bradford Exchange. [redacted] said that nothing was in the system with my name or address or tracking number. I then emailed The Bradford Exchange and received two different emails from what seemed to be automated responses saying I should receive my product within 2-3 weeks. After complaining to them again and threating to call their CEO, I then had a Supervisor email me back named Christopher who said he personally oversaw my problem and mailed out another one on 11/09 with expedited shipping to arrive in 6 days at most. He told me to keep the other [redacted] Hoodie as an apology if I were to receive it. It is now 11/19/2016 and have not received either sweatshirt. They have already charged me full price as well. This is ridiculous and should not be the way a company should conduct business. I will never buy from them again and I think its unbelievable that a company with such negative scores can have an A+ with the Revdex.com.
New Roman">Ms. Esther [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: Stephen V. [redacted] ...⇄
P.O. Box 45014 �...⇄
Rio Rancho, NM. 87174
Case # 11152768
Account # 611539060
Dear Ms. [redacted]:
We are in receipt of your notification, dated February 24, 2016, regarding Mr. [redacted]’s complaint.
We apologize for all of the confusion surrounding Mr. [redacted]’s billing. Our records show we received an order for our “Thomas Kinkade Ma[redacted] Spirits Bright Tabletop Centerpiece” via the mail on November 4, 2015. We received the first payment for $38.32 and another payment for the same amount on December 14. On December 30, we received the returned item and issued a refund for $76.64.
Since we have refunded the entire amount that was paid and the item has already been returned, there is no longer a balance on his account.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
This is a terrible company that deceives customers with regard to shipments of its products. I ordered a product from them on December 11. Their policy indicates that you will only be charged when the product ships. On December 13th I received notice that the product had shipped the money was charged on my account as per the agreement. They issued a [redacted] tracking number that was completely Bogus. When you went to the [redacted] smart post - it said "not found". Several calls to the company resulted in lengthy hold times over 1/2 hour every time, only to be told that this was all [redacted]'s fault not theirs. However, many others started to indicate the same experience. Every Customer Service rep would indicate the doll would be at my home by the end of the business day, which never would occur. I finally called on 12/23 and spoke to their call center once again and told them to cancel the order and return the money. I was told wait 3-5 days for the return funds. I will update this report with the results. Very disappointing experience all the way around.
Roman">Ms. Esther [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: Alan F. [redacted] ...⇄ [redacted] ...⇄ />
[redacted]
Case # 11189987
Account # 617863780
Dear Ms. [redacted]:
We are in receipt of your notification, dated March 7, 2016, regarding Mr. Merriam’s complaint.
Our records show we received an order from Mr. [redacted] on February 22, 2016 for 2 boxes of checks in our Wall St. design. Our checks do not normally have the address of the bank provided as the routing number on the checks indicates the bank information.
We are sorry for the confusion and in the interest of keeping good client relations, we can reprint the checks for Mr. [redacted] with the bank’s address at no charge. If he can provide us with the bank address, we will send the reprints and he should have them in just a couple of weeks.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Initial Business Response /* (1000, 5, 2014/06/26) */
June 26, 2014
[redacted]1
RE: [redacted]
[redacted].
...
[redacted]
Case[redacted]
Account [redacted]
Dear [redacted]
We are in receipt of your e-mail, dated June 25, 2014, regarding [redacted] complaint.
First, we wish to inform you and [redacted] that we have researched our records of the 2013 Christmas Guarantee and found that the jacket [redacted] ordered, "USMC Camouflage Field Hoodie Jacket," was "not" a guaranteed item for Christmas Delivery. It should be noted that not "all" products on our website were covered under the guarantee, and those that were, were flagged with a "Speedy Truck" logo along with the statement that said it was guaranteed for Christmas.
That said, of course we were very sorry to disappoint [redacted], but we had been informed that there would be a delay in shipping her order, due to production difficulties. Our records show she was informed of this in January, shortly after placing her order, and advising her of her right to cancel the order if this was inconvenient. Our records show we did not receive her response on time and the order was canceled.
However, on March 19, 2014 [redacted] confirmed her desire for us to reinstate her order, and subsequently sent us full payment in May. Please be assured that once we receive our allotment, orders will be fulfilled as promptly as possible. We have just received word that we expect to be able to fulfill orders in late August or early September.
Again, we sincerely apologize for the delay, and to demonstrate our sincerity we are sending [redacted] a $30 refund for the inconvenience; she should expect to receive a refund check within 10 business days. If she has any further concerns, we ask that she contact us directly so we can address them. Our toll-free number is [redacted].
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2014/06/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
At no point did you inform me that this item would not be sent for what will possibly be 10 months. When I ordered it in Dec. the invoice I was sent said 6 to 8 week del. was never sent another email about shipping being delayed, I called. You are selling items that you do not have. Nowhere on your site does it say that you may not have an item for this long. when I was billed it said the item was ready to ship when I paid, in April. If I had not promised this item to someone I would NEVER tolerate the incompetence your company shows.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10946664, and find that this resolution is satisfactory to me.
Sincerely,
Dawn [redacted]
Just to add, the Evil Queen was not part of the orig series. I only order the 4. When you look online, the evil queen is seperate. They just "assumed" that I ordered the 4, I would want this.
Initial Business Response /* (1000, 7, 2014/04/28) */
April 28,...
2014
[redacted]
We are in receipt of your e-mail, dated April 28, 2014, regarding [redacted] complaint.
Our records show[redacted] placed two (2) orders for Bradford Exchange Checks in the "God Bless America" check design for two (2) different checking accounts. One account was with the [redacted] Bank and the other account was with [redacted] Bank. Both orders were for 4 boxes of Duplicate Checks, and both orders were billed separately.
Our records show we received both orders with a check for $33.96. The total cost for both orders was $61.56 ($30.78 each). [redacted] payment was applied equally between the two (2) orders ($16.98 each), leaving a balance due of $27.60 ($13.80 each).
Upon shipment of each order an invoice was generated requesting the remaining balance due of $13.80 (for each order). Our records show[redacted] returned the invoices with credit card information and the remaining balance due for each order was applied to his credit card as requested.
Our records show both orders were paid in full as of October 11, 2013, and no refunds are due. If[redacted] has any further concerns or questions regarding this matter he should contact us directly at [redacted]
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (3000, 9, 2014/05/06) */
See attach document.
Final Business Response /* (4000, 11, 2014/05/13) */
May 13, 2014
[redacted]
We are in receipt of your e-mail, dated May 6, 2014, regarding [redacted] rebuttal comments.
We respectfully request that[redacted] review one of his attachments; specifically one of the order forms sent to us with his order for Bradford Checks. We have attached a copy of one of his order forms for your reference.
As you can see in lower right hand portion of the order form, which we have marked with several asterisks (*), although the Shipping & Handling fees have been waived, customers are required to pay a Service & Handling fee of $2.95 times (x) the number of boxes/items ordered. This fee covers the packaging materials and inserts that come with each check order.
[redacted] did not include this fee, and is the reason he was continually billed until his account was paid in full. As stated in our previous response, [redacted] account has been paid in full upon receiving his last payment in October of last year, and no refunds are due.
If[redacted] has any further concerns or questions regarding this matter, we must insist that he contact us directly at[redacted] and we will be happy to address them.
Sincerely,
[redacted]
While looking through your section of checks under supports and causes, I was appalled that you had no Pro-Life checks. Seriously? Checks to support animal rights, LGTB rights, but none for protection for the tiniest children? But I guess that could fall under the Child Abuse checks you have. What a shame! This is very disturbing. No business from myself or anyone of my friends and family. And their friends and family and so on and so on. Unless you give the same opportunity for the Pro life people of this country as well.
11pt;">Ms. [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
Case # [redacted]
Account # [redacted]
Dear Ms. [redacted]:
We are in receipt of your notification, dated April 27, 2016, regarding Ms. [redacted]’s complaint.
Our records indicate on July 16, 2010 we received an order from Ms. [redacted] for the “Russian Black Lacquer” nativity collection. While we did send her the first two issues in the collection, production issues prevented us from being able to create the rest of the nativity and the series was canceled. Since Ms. [redacted] only received two of the items in the collection, we are willing to give her a full refund of $36.98 for each of them.
Our records also show we received an order from Ms. [redacted] for the “1908 Indian Head Gold Quarter Eagle” coin on April 21, 2016 for $808.00 ($799.00 + s&h) via mail to be paid in full. After reviewing the advertisement she was given, I see the offer does list the price of the coin for $699.00 instead of the $799.00. Since this was our error, we will honor the price listed in the advertisement and I have taken $100.00 off the total of the coin leaving the coin’s balance at $708.00. The order was processed as a full payment order as well; if she would like to pay in installments, she is welcome to contact us directly to set up payments.
We also received Ms. [redacted]’s payment of $105.88 and applied it to her account. We apologize for any confusion with the billing involving the “Queen with the President” coin. She can disregard the invoice as it was automatically sent out two days before we received her payment, therefore, there is currently no longer a balance on this item.
We do apologize for the confusion with her billing and purchases. Again, Ms. [redacted] can reach an agent at 866-285-2334 to set up installment payments or if she has any more questions regarding her orders; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT).
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
I purchased the Cat Pillow Collection of four throw pillows. They arrived in a very small box. Once opened, I realized that they were throw pillows for a doll house. Yes, they were that small. And cheap looking. They sent four little pillows to stuff inside that looks like they came from a 99 cent store. Total rip off. Won't be purchasing items from them again.
December 31, 2015 Ms. [redacted] Assistant Manager Direct Retail...
Services Revdex.com 330 N. Wabash Ave., Suite 2006 Chicago, IL 60611 RE: [redacted]
[redacted]
[redacted]
[redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your e-mail, dated December 28, 2015, regarding Ms. [redacted] complaint. We deeply regret not meeting the Christmas Guarantee for Ms. [redacted] order. We received an online order for item # 01-[redacted]-001 on 12/13/2015. Her payment was authorized and the ring was sent to the engraver. Upon the time of purchase, her ring was guaranteed for Christmas Delivery. We received the ring back from the engraver on 12/22/2015 and shipped it [redacted], **, tracking # [redacted]; http://[redacted].ly/1PzJn7i. This method of delivery is supposed to arrive within two business days making it arrive on 12/24 as guaranteed by our company, however, according to the carrier [redacted], the item was picked up from our warehouse on 12/22/2015 and not delivered until 12/28/2015. We did follow all procedures appropriately and I regret that the carrier did not meet the instructed deadline. For Ms. [redacted] disappointment in this process, we have applied a 50% discount to the total cost of the item. If Ms. [redacted] has any other questions, we invite her to contact us. Thank you for bringing the matter to our attention. Sincerely, [redacted] Client Services
This company does not fulfill its commitments to shipping orders but will quickly cash your check. Also, their customer service is HORRIBLE.
I ordered the [redacted] decanter set back I Sept. It was set to deliver in Oct. Once that date passed was continue to be pushed back until after Christmas. I was very disappointed with this company and even more once I got the item. We washed it as directed and the [redacted] Star fell off because it's just a sticker. You pay all this money and wait all this time for stickers to be put on the glass.
Initial Business Response /* (1000, 5, 2014/05/30) */
May 30,...
2014
[redacted]
We are in receipt of your e-mail, dated May 23, 2014, regarding [redacted] complaint.
Our records show [redacted] return of "What Ella Loves" was processed for an exchange for "Night Night Kisses" on May 28, 2014. Due to the difference in price a credit for the full amount of "Ella" was issued to [redacted] credit card in the amount of $229.93. Upon shipment of "Night Night Kisses" her credit card will be re-billed separately in the amount of $221.98.
For future reference, due to the volume of returns received at out Returns Center on a daily basis, normal processing of returns usually takes between 15-20 business days. We apologize for any inconvenience or undue concern this may have caused [redacted] and wish to assure her that her request for an exchange has been processed in a timely manner.
"Night Night Kisses" should be shipped by the middle to end of next week at the latest, and she should expect delivery within 7-10 business days once her order is shipped. If [redacted] has any questions regarding this matter, she can contact us toll-free [redacted] where our Customer Service agents are readily available for assistance.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2014/05/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I sincerly appreciate the timely response to my concerns
On October 24, 2013 I purchased a Marine Corps bracelet for my husband. I saw the add in the American Legion magazine. The bracelet had a Marine Corps emblem on it, which fell off about six months after he received it. My husband soldered it back on. We should of called the company. We did not. In August of 2015 my husband was washing his hands and the clasp fell off and went down the sink. I called the Bradford Group on November 16, 2015. I talked to Tom Station # 4266. I explained the situation and he said that he would get back to me. He never called back. I called on December 2, 2015 and talked to Natalie. She said that Tom no longer worked there. I explained the situation and again I was told that she would get back to me tomorrow. She did not. I called on December 14, 2015 and talked to Maureen. She explained that they guarantee this for 365 days as far as defects. I ask if we could get a new clasp. She said that they do not do repairs. She said that she would forward this issue to a supervisor. The supervisor told Maureen there is nothing they can do for me. I could purchase another bracelet for $50.00 plus shipping and handling. She apologized and said that she did do every thing that she could. I explained that my husband is 75 years old and only wore this bracelet when we would go out. Which is about once a week and that he was not careless with it. I told her that I was not happy and that I would be contacting the Revdex.com and the magazines that advertised this bracelet. Very frustrating......
I ordered a ring in hopes of getting it quickly as a gift for an anniversary. For some reason the payment didn't go through. They never contacted me to let me know. It has been almost a month! I finally called to see why it was taking so long. They never even processed my order! I am very disappointed with the lack of communication. You would think they would want my business. I still have no gift for an anniversary that was several weeks ago! I will not use this company again!
I ordered some [redacted] pieces for a Christmas gift,. I ordered 4 different sets. I received them in a timely Manor however some of the pieces were broken... They were clearly packed broken because of the way the pieces were placed in the stirofoam. I returned them for different sets and recurved those in a couple weeks... And...... They were in even worse condition then the first set. I could literally hear it rattling around in the package.... Also PACKED BROKEN ! VERY DISGUSTED with the products.
Ordered a custom ring for my Mother for Christmas it was shipped December 9,2016. Never received a tracking number, so iam unable to see where my package is or if it will arrive by Christmas. Which was a guarantee that the bradford exchange promised. Spent over an hour on the phone and no resolution to the issue I had taking my package. All I was told was that if it didn't arrive by the 23rd to call and get a refund. But that means I would show up on Christmas without my mother's gift. Still in need of help but cannot get response from the emails I sent to the customer service.
The Bradford Exchange is THE MOST corrupt, crooked, fraudulent company I have ever purchased from, and heard of. They didn't deliver on a SINGLE promise... and the immense hassle I went through working with them left me feeling like I should be PAID for purchasing from the Bradford Exchange. This company needs to be shut down. 54 lawsuits for fraud have already been filed against them.
I bought a [redacted] "Love Story" Women's Hoodie from The Bradford Exchange in mid October 2016. I received an email on October 18th 2016 that it had been shipped and would arrived in 2-3 weeks via [redacted] After the 3rd week, I called [redacted] because the tracking number I was given did not work nor did any other information I received from The Bradford Exchange. [redacted] said that nothing was in the system with my name or address or tracking number. I then emailed The Bradford Exchange and received two different emails from what seemed to be automated responses saying I should receive my product within 2-3 weeks. After complaining to them again and threating to call their CEO, I then had a Supervisor email me back named Christopher who said he personally oversaw my problem and mailed out another one on 11/09 with expedited shipping to arrive in 6 days at most. He told me to keep the other [redacted] Hoodie as an apology if I were to receive it. It is now 11/19/2016 and have not received either sweatshirt. They have already charged me full price as well. This is ridiculous and should not be the way a company should conduct business. I will never buy from them again and I think its unbelievable that a company with such negative scores can have an A+ with the Revdex.com.
February 25, 2016
New Roman">Ms. Esther [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: Stephen V. [redacted] ...⇄
P.O. Box 45014 �...⇄
Rio Rancho, NM. 87174
Case # 11152768
Account # 611539060
Dear Ms. [redacted]:
We are in receipt of your notification, dated February 24, 2016, regarding Mr. [redacted]’s complaint.
We apologize for all of the confusion surrounding Mr. [redacted]’s billing. Our records show we received an order for our “Thomas Kinkade Ma[redacted] Spirits Bright Tabletop Centerpiece” via the mail on November 4, 2015. We received the first payment for $38.32 and another payment for the same amount on December 14. On December 30, we received the returned item and issued a refund for $76.64.
Since we have refunded the entire amount that was paid and the item has already been returned, there is no longer a balance on his account.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
Tofer [redacted]
Client Services
This is a terrible company that deceives customers with regard to shipments of its products. I ordered a product from them on December 11. Their policy indicates that you will only be charged when the product ships. On December 13th I received notice that the product had shipped the money was charged on my account as per the agreement. They issued a [redacted] tracking number that was completely Bogus. When you went to the [redacted] smart post - it said "not found". Several calls to the company resulted in lengthy hold times over 1/2 hour every time, only to be told that this was all [redacted]'s fault not theirs. However, many others started to indicate the same experience. Every Customer Service rep would indicate the doll would be at my home by the end of the business day, which never would occur. I finally called on 12/23 and spoke to their call center once again and told them to cancel the order and return the money. I was told wait 3-5 days for the return funds. I will update this report with the results. Very disappointing experience all the way around.
March 11, 2016
Roman">Ms. Esther [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: Alan F. [redacted] ...⇄
[redacted] ...⇄ /> [redacted]
Case # 11189987
Account # 617863780
Dear Ms. [redacted]:
We are in receipt of your notification, dated March 7, 2016, regarding Mr. Merriam’s complaint.
Our records show we received an order from Mr. [redacted] on February 22, 2016 for 2 boxes of checks in our Wall St. design. Our checks do not normally have the address of the bank provided as the routing number on the checks indicates the bank information.
We are sorry for the confusion and in the interest of keeping good client relations, we can reprint the checks for Mr. [redacted] with the bank’s address at no charge. If he can provide us with the bank address, we will send the reprints and he should have them in just a couple of weeks.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
Tofer [redacted]
Client Services
Initial Business Response /* (1000, 5, 2014/06/26) */
June 26, 2014
[redacted]1
RE: [redacted]
[redacted].
...
[redacted]
Case[redacted]
Account [redacted]
Dear [redacted]
We are in receipt of your e-mail, dated June 25, 2014, regarding [redacted] complaint.
First, we wish to inform you and [redacted] that we have researched our records of the 2013 Christmas Guarantee and found that the jacket [redacted] ordered, "USMC Camouflage Field Hoodie Jacket," was "not" a guaranteed item for Christmas Delivery. It should be noted that not "all" products on our website were covered under the guarantee, and those that were, were flagged with a "Speedy Truck" logo along with the statement that said it was guaranteed for Christmas.
That said, of course we were very sorry to disappoint [redacted], but we had been informed that there would be a delay in shipping her order, due to production difficulties. Our records show she was informed of this in January, shortly after placing her order, and advising her of her right to cancel the order if this was inconvenient. Our records show we did not receive her response on time and the order was canceled.
However, on March 19, 2014 [redacted] confirmed her desire for us to reinstate her order, and subsequently sent us full payment in May. Please be assured that once we receive our allotment, orders will be fulfilled as promptly as possible. We have just received word that we expect to be able to fulfill orders in late August or early September.
Again, we sincerely apologize for the delay, and to demonstrate our sincerity we are sending [redacted] a $30 refund for the inconvenience; she should expect to receive a refund check within 10 business days. If she has any further concerns, we ask that she contact us directly so we can address them. Our toll-free number is [redacted].
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2014/06/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
At no point did you inform me that this item would not be sent for what will possibly be 10 months. When I ordered it in Dec. the invoice I was sent said 6 to 8 week del. was never sent another email about shipping being delayed, I called. You are selling items that you do not have. Nowhere on your site does it say that you may not have an item for this long. when I was billed it said the item was ready to ship when I paid, in April. If I had not promised this item to someone I would NEVER tolerate the incompetence your company shows.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10946664, and find that this resolution is satisfactory to me.
Sincerely,
Dawn [redacted]
Just to add, the Evil Queen was not part of the orig series. I only order the 4. When you look online, the evil queen is seperate. They just "assumed" that I ordered the 4, I would want this.
Thank you for all your assistance!!
I have been trying to do an even exchange for a month now and their customer service is horrible!!!
Initial Business Response /* (1000, 7, 2014/04/28) */
April 28,...
2014
[redacted]
We are in receipt of your e-mail, dated April 28, 2014, regarding [redacted] complaint.
Our records show[redacted] placed two (2) orders for Bradford Exchange Checks in the "God Bless America" check design for two (2) different checking accounts. One account was with the [redacted] Bank and the other account was with [redacted] Bank. Both orders were for 4 boxes of Duplicate Checks, and both orders were billed separately.
Our records show we received both orders with a check for $33.96. The total cost for both orders was $61.56 ($30.78 each). [redacted] payment was applied equally between the two (2) orders ($16.98 each), leaving a balance due of $27.60 ($13.80 each).
Upon shipment of each order an invoice was generated requesting the remaining balance due of $13.80 (for each order). Our records show[redacted] returned the invoices with credit card information and the remaining balance due for each order was applied to his credit card as requested.
Our records show both orders were paid in full as of October 11, 2013, and no refunds are due. If[redacted] has any further concerns or questions regarding this matter he should contact us directly at [redacted]
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (3000, 9, 2014/05/06) */
See attach document.
Final Business Response /* (4000, 11, 2014/05/13) */
May 13, 2014
[redacted]
We are in receipt of your e-mail, dated May 6, 2014, regarding [redacted] rebuttal comments.
We respectfully request that[redacted] review one of his attachments; specifically one of the order forms sent to us with his order for Bradford Checks. We have attached a copy of one of his order forms for your reference.
As you can see in lower right hand portion of the order form, which we have marked with several asterisks (*), although the Shipping & Handling fees have been waived, customers are required to pay a Service & Handling fee of $2.95 times (x) the number of boxes/items ordered. This fee covers the packaging materials and inserts that come with each check order.
[redacted] did not include this fee, and is the reason he was continually billed until his account was paid in full. As stated in our previous response, [redacted] account has been paid in full upon receiving his last payment in October of last year, and no refunds are due.
If[redacted] has any further concerns or questions regarding this matter, we must insist that he contact us directly at[redacted] and we will be happy to address them.
Sincerely,
[redacted]
While looking through your section of checks under supports and causes, I was appalled that you had no Pro-Life checks. Seriously? Checks to support animal rights, LGTB rights, but none for protection for the tiniest children? But I guess that could fall under the Child Abuse checks you have. What a shame! This is very disturbing. No business from myself or anyone of my friends and family. And their friends and family and so on and so on. Unless you give the same opportunity for the Pro life people of this country as well.
April 29, 2016
11pt;">Ms. [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
Case # [redacted]
Account # [redacted]
Dear Ms. [redacted]:
We are in receipt of your notification, dated April 27, 2016, regarding Ms. [redacted]’s complaint.
Our records indicate on July 16, 2010 we received an order from Ms. [redacted] for the “Russian Black Lacquer” nativity collection. While we did send her the first two issues in the collection, production issues prevented us from being able to create the rest of the nativity and the series was canceled. Since Ms. [redacted] only received two of the items in the collection, we are willing to give her a full refund of $36.98 for each of them.
Our records also show we received an order from Ms. [redacted] for the “1908 Indian Head Gold Quarter Eagle” coin on April 21, 2016 for $808.00 ($799.00 + s&h) via mail to be paid in full. After reviewing the advertisement she was given, I see the offer does list the price of the coin for $699.00 instead of the $799.00. Since this was our error, we will honor the price listed in the advertisement and I have taken $100.00 off the total of the coin leaving the coin’s balance at $708.00. The order was processed as a full payment order as well; if she would like to pay in installments, she is welcome to contact us directly to set up payments.
We also received Ms. [redacted]’s payment of $105.88 and applied it to her account. We apologize for any confusion with the billing involving the “Queen with the President” coin. She can disregard the invoice as it was automatically sent out two days before we received her payment, therefore, there is currently no longer a balance on this item.
We do apologize for the confusion with her billing and purchases. Again, Ms. [redacted] can reach an agent at 866-285-2334 to set up installment payments or if she has any more questions regarding her orders; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT).
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted]
Client Services
I purchased the Cat Pillow Collection of four throw pillows. They arrived in a very small box. Once opened, I realized that they were throw pillows for a doll house. Yes, they were that small. And cheap looking. They sent four little pillows to stuff inside that looks like they came from a 99 cent store. Total rip off. Won't be purchasing items from them again.
December 31, 2015 Ms. [redacted] Assistant Manager Direct Retail...
Services Revdex.com 330 N. Wabash Ave., Suite 2006 Chicago, IL 60611 RE: [redacted]
[redacted]
[redacted]
[redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your e-mail, dated December 28, 2015, regarding Ms. [redacted] complaint. We deeply regret not meeting the Christmas Guarantee for Ms. [redacted] order. We received an online order for item # 01-[redacted]-001 on 12/13/2015. Her payment was authorized and the ring was sent to the engraver. Upon the time of purchase, her ring was guaranteed for Christmas Delivery. We received the ring back from the engraver on 12/22/2015 and shipped it [redacted], **, tracking # [redacted]; http://[redacted].ly/1PzJn7i. This method of delivery is supposed to arrive within two business days making it arrive on 12/24 as guaranteed by our company, however, according to the carrier [redacted], the item was picked up from our warehouse on 12/22/2015 and not delivered until 12/28/2015. We did follow all procedures appropriately and I regret that the carrier did not meet the instructed deadline. For Ms. [redacted] disappointment in this process, we have applied a 50% discount to the total cost of the item. If Ms. [redacted] has any other questions, we invite her to contact us. Thank you for bringing the matter to our attention. Sincerely, [redacted] Client Services